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Public Reviews Score
89%

"Very satisfied"

Based on 9,977 reviews across 6 portals
:
No Public Name
Leisure travelers
30-39 years
Reviewed: 9 years ago (09/08/2017)
Date of experience: 08/2017

The first room we got was a mismatch, mainly due to low ceilings (and I'm pretty tall). We got another room the day after, which was lovely. The staff was very nice and helpful, the (2nd) room was nice (big, comfortable bed, great bathroom) and the breakfast was excellent. The location is also really nice, only about a 10 minute walk from the city center.

By Keith Walker
Leisure travelers
60-69 years
Reviewed: 9 years ago (08/08/2017)
Date of experience: 08/2017

Very good night at the hotel. The railway track alongside waß noisy outside the hotel. Woke us about 6 in the morning. Clean and compact room's. Breakfaat was excellent with attentive staff.

By Gary Morgan
Leisure travelers
50-59 years
Reviewed: 9 years ago (07/08/2017)
Date of experience: 08/2017

The room we were given (no 120), being sold as a double room, is in my opinion borderline fraud. As a well traveled man who has stayed in hundreds of hotels, I can't recall ever staying in one as small. In addition to that, the restaurant ran out of too many items in a three course `not over comprehensive menu` and the food we did get, flat iron steak and lamb belly, was somewhat over cooked to be polite. More concentration on the simple stuff rather than the fancy smoking stuff would probably be a good idea ! - Some pleasant and helpful staff tried hard to help the hotel live up to it's website promise, but sadly were unable to do so. I wouldn't return in a hurry !

No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (07/08/2017)
Date of experience: 08/2017

We had a good stay, however prices in the restaurant for both breakfast and dinner were over the top for the portion size. The dinner, bed and breakfast deal was better value for money. Food on the whole was good.

By Heather Greensmith
Leisure travelers
40-49 years
Reviewed: 9 years ago (07/08/2017)
Date of experience: 08/2017

Lovely friendly receptionists.would stay again and try and use the hotel dining and bar next time as had other commitments pre booked on this visit.

No Public Name
Leisure travelers
60-69 years
Reviewed: 9 years ago (06/08/2017)
Date of experience: 08/2017

Great experience, staff are superb, friendly, helpful, considerate. Food excellent and good choice.

No Public Name
Leisure travelers
60-69 years
Reviewed: 9 years ago (06/08/2017)
Date of experience: 08/2017

Excellent location to high price in a very nice area with walking distance to the nice city of York.

No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (05/08/2017)
Date of experience: 07/2017

The hotel is in a excellent location, hotel staff very friendly & helpful. Hotel very nice and welcoming.

By Nichola
Leisure travelers
50-59 years
Reviewed: 9 years ago (05/08/2017)
Date of experience: 08/2017

Overall we were pleasantly surprised by the hotel. There were a few little things that we felt could be improved upon that have been mentioned above. I think that the hotel needs to keep up with the decoration and make sure things don't become shabby.
Service was excellent, car parking very convenient and a short walk into town make it an ideal place to stay.

By Colin Wood
Leisure travelers
50-59 years
Reviewed: 9 years ago (05/08/2017)
Date of experience: 08/2017

The hotel is just a 5 minute walk into York centre it has excellent parking with plenty of spaces We arrived early but the man on the reception booked us in and gave us all the information we needed for our stay in York then took us to our room The room was a small room which we had booked but it had everything we needed and was spotlessly clean The shower was fantastic.The hotel is a fantastic place with a nice bar and restaurant the staff are very friendly and helpful perfect place to stay for a visit to york

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