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Public Reviews Score
89%

"Very satisfied"

Based on 9,834 reviews across 6 portals
:
By Donns
Leisure travelers
50-59 years
Reviewed: 9 years ago (20/01/2018)
Date of experience: 01/2018

Lovely hotel clean comfortable food fantastic although expensive would stay again the location was not too fat from the centre

By Angela
Leisure travelers
60-69 years
Reviewed: 9 years ago (20/01/2018)
Date of experience: 01/2018

Friendly staff and the hotel is just a short walk into the centre of York, also the restaurant in the hotel was very good.

No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (19/01/2018)
Date of experience: 01/2018

Great hotel, been here twice now and enjoyed it very much. Rooms are a good size and it's close to the town centre so easy walking to the major attractions.

By Karen Smith
Leisure travelers
50-59 years
Reviewed: 9 years ago (18/01/2018)
Date of experience: 01/2018

Very enjoyable.Reception staff smiley and helpful.Location was perfect near enough to town without being too close. Showers were amazing. Very clean and cosy.

No Public Name
Leisure travelers
60-69 years
Reviewed: 9 years ago (18/01/2018)
Date of experience: 01/2018

A very well located hotel with ample parking for central York, maintaining a high standard throughout. Staff were very friendly and obliging and little touches made for a very positive experience.

No Public Name
Leisure travelers
60-69 years
Reviewed: 9 years ago (18/01/2018)
Date of experience: 01/2018

We had a delightful stay and all rhe staff we came into contact with were very helpful and engaging.

By Justyna Biegaj
Business
20-29 years
Reviewed: 9 years ago (18/01/2018)
Date of experience: 01/2018

The initial impression was great. Was greeted by the member of staff at the desk with a nice chat and a smile. Was shown and explained everything in the room, and about the breakfast and phone to call if need anything. The room was very cosy but not warm enough. I settled down and decided that I would like to enjoy a drink at the bar so I made my way down and was surprised with awful and judgemental atmosphere, was stared at by other customers but also by the staff member the whole time I was there. When asked for a drink menu he just pointed at the table and was told to get it myself. The whole time I sat down trying to relax after a long day of work and travel felt awfully uncomfortable as the server kept giving me weird looks and seemed to have been listening to my phone conversation the whole time. It was not pleasant or welcoming. The server was cold and short with words, so unlike the person at the reception desk. I decided that I would order another drink to my room as I did not want to spend any more time feeling uncomfortable at the bar.
I slept well and the checkout went smoothly and was served again by the lovely staff member at the reception and greeted farewell.

No Public Name
Leisure travelers
60-69 years
Reviewed: 9 years ago (18/01/2018)
Date of experience: 01/2018

Perfect -- staff very helpful would definitely stay again perfect setting decorated in Churchill theme

No Public Name
Leisure travelers
60-69 years
Reviewed: 9 years ago (16/01/2018)
Date of experience: 01/2018

We enjoyed our stay very much. The staff were very friendly and helpful. Breakfasts were great. Thank you

By Evie Cannon
Leisure travelers
<20 years
Reviewed: 9 years ago (16/01/2018)
Date of experience: 01/2018

Amazing experience! We loved our stay! car park was expensive but wouldn’t change a thing! fantastic

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