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Public Reviews Score
89%

"Very satisfied"

Based on 9,977 reviews across 6 portals
:
By Amanda peel
Leisure travelers
50-59 years
Reviewed: 9 years ago (30/07/2017)
Date of experience: 07/2017

I got married 5 years ago at the Churchill hotel, all the family stayed and it was fabulous. My daughter bought us a nights stay for our anniversary with DBB. i wanted it to feel special for us....i had let the hotel know 3 times in advance but when we turned up to a smoke smelling receptionist and a cold reception it left a bitter taste.
If you want guests to return then you have gone about it the wrong way...i wish i had kept a good memory of the Churchill and not gone back.

No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (27/07/2017)
Date of experience: 07/2017

Great. Room was somewhat small, but staff (especially Reception) was excellent. Person in Reception the day I checked in was super helpful.

By bobby halliday
Business
50-59 years
Reviewed: 9 years ago (25/07/2017)
Date of experience: 07/2017

generally comfortable . the lack of a basic inclusive breakfast was disappointing..plus to charge 10 pounds to park my car was ridiculous.

By John Holland
Leisure travelers
40-49 years
Reviewed: 9 years ago (24/07/2017)
Date of experience: 07/2017

Very disappointing. I've stayed in other luxury hotels that are better value & are much more comfortable.

No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (24/07/2017)
Date of experience: 07/2017

very pleasant & helpful staff. nicely themed hotel and great location. would probably look to stay here again

No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (24/07/2017)
Date of experience: 07/2017

If you prefer to sleep before 10:30 make sure to ask for a room not facing the railway tracks to/from Scarborough.

By Anne
Leisure travelers
60-69 years
Reviewed: 9 years ago (24/07/2017)
Date of experience: 07/2017

Very friendly staff, very good location to visit the city. Very nice room though without a view and very clean.

By Steve Johns
Leisure travelers
50-59 years
Reviewed: 9 years ago (23/07/2017)
Date of experience: 07/2017

Excellent Hotel, we enjoyed staying there, location perfect and staff very friendly, a special mention for Matt who was very helpful and credit to the hotel

No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (22/07/2017)
Date of experience: 07/2017

Lovely stay. Apart from towels and bar smell. Iron and board really handy. Room 137 quirky. Nice bathroom. Service at bar good.

By Jake
Leisure travelers
20-29 years
Reviewed: 9 years ago (22/07/2017)
Date of experience: 07/2017

A very nice, well presented hotel and a perfect place to stay for a few days in York. The room was amazing and me and my partner enjoyed it very much, the only downsides were about the water temperature and pressure within the shower, although this maybe because of the times we had a shower with many other people doing the same. On top of this a small breakfast menu and only warm food for the price of the stay was disappointing although didn't take anything off a amazing weekend.

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