The Churchill Hotel

Very disappointed with the Hotel. The bar was dingy, the Reception area dark and dingy and tatty looking I had booked this Hotel for myself, My Aunt and a friend. My Aunt was disgusted with the Hotel which spoilt our stay. Fish and Chips on the menu is fish,, sauce and scraps. One couple ordered this and were gobsmacked when it arrived. I was looking forward to a nice evening meal but the whole experience was awful. We paid over a £1000 for a 2 night stay which is absolutely disgraceful. We booked this thinking we were in a luxurious Hotel. The Keys for the room stopped working so I had to go to reception on 3 separate occasions to have them corrected. Absolutely awful Hotel spoilt the weekend.

Staff always friendly & chatty . I much prefer to stay with you rather than the Grange not keen other attitude to the customer.

Very good. Everything you see on the site on with Winstone all true. Great pictures to a great man. Happy happy happy happy happy

We are regular visitors to the Churchill and have always enjoyed our stay. The staff are most helpful and pleasant.

Amazing! From the moment we drove onto the property, until the second we left, excellent service. You can be sure we will be back again. Best - Warren Hensman

Good and enjoyed our stay but the hotel only met our expectations for the room rate, for a hotel with no other facilities such as leisure. Have paid the same or less in many hotels and either received alot better service that exceeded expectations, it had comparable good location, better room facilities such as safe, fridge, fresh milk, a room that could not be faulted in anyway with regards to standard of decor and carpet or it had good leisure facilities. Did not exceed expectations in any aspect and a few aspects could be improved. Liked the style of decor and the history and story of the hotel. Great location and parking. Although felt the room rate was enough without the additional charge for parking but understand this is the policy when not booking direct. Would not have expected a significant area of completely threadbare carpet for this room rate. Service at bar very hit and miss and had to seek out a member of staff on more than one occasion. In general, all the staff could be more proactive about acknowledging guests and being attentive, other than this being at the really obvious interactions such as check in, check out and breakfast. For example when walking past reception during the stay and passing housekeeping staff in the corridors. One safety aspect was also that the fire exit at the rear on the ground floor, at the bottom of the stairs was obstructed each day when housekeeping was being carried out with bags of toilet rolls and supplies and also often the corridors had alot of towels on the floor outside rooms. Some recycling information would be welcome too.

Very poor, a member of management did not even take the time to see us or explain further. Very poor and we would not consider staying again, accused friends also whom visit York on business.

Brilliant stay, really friendly staff and close to the centre of the city. Loved the room, although noise was often a problem when other guests were walking past the room early in the morning/late at night.

Great stay at the Churchill! The staff is top notch! We will definitely stay at the Churchill again!

York is fantastic. Unfortunately I wasn't aware of the £10 per night charge to park my car at the hotel. This kind of put a bad vibe on our stay at the Churchill .