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Public Reviews Score
89%

"Very satisfied"

Based on 9,834 reviews across 6 portals
:
No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (31/12/2017)
Date of experience: 12/2017

Overall experience was really good ....Very well done and very well looked after.The only thing was We had to leave the bar/ atrium area earlier then we would have liked on boxing night ....As there were three woman vapour smoking and it triggers my asthma. Two were sitting by the table against the mirror...One had two children at their little table by the piano .....They were all together and were not trying to hide it. I informed a staff member at the bar but she just looked surprise as if she didn't know what I was saying . ....And said nothing back to me.

By Paul welburn
Leisure travelers
40-49 years
Reviewed: 9 years ago (31/12/2017)
Date of experience: 12/2017

Lovely. Warm caring staff with excellent customer service and local knowledge
Clean rooms great food

No Public Name
Leisure travelers
<20 years
Reviewed: 9 years ago (29/12/2017)
Date of experience: 12/2017

Lovely hotel that was different to the others. Staff were so helpful and kind. Bunker room was completely clean and a refreshing change to hotel rooms I’ve stayed in before. Would definitely stay again.

No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (29/12/2017)
Date of experience: 12/2017

Good experience overall, for the cost improvements could be made to improve the finishing touch. Noisy room was the main problem.

No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (28/12/2017)
Date of experience: 12/2017

Excellent overall, we would definitely stay here again. The location was excellent. Welcoming, friendly staff. The breakfast and restaurant were excellent. The corridors were gloomy and the carpet shabby in areas. We had an average triple room which was adequate for our two night stay, although the bathroom was small. A member of our party had a double room next door, which although small, had a superior bathroom.

No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (26/12/2017)
Date of experience: 07/2017

Reality didn't quite match up to the website pictures. It was okay, but the corridor and carpets on the way to our rooms looked like they could do with a good steam cleaning. For the price of the rooms (and compared to other places we stayed in the UK on our holiday), we felt it was overpriced. On a plus note, the location was good and the staff were friendly and helpful.

No Public Name
Leisure travelers
60-69 years
Reviewed: 9 years ago (24/12/2017)
Date of experience: 12/2017

Excellent location. Friendly staff. Comfortable quiet room. Food good in restaurant and for breakfast.

By Nik (Doncaster)
Leisure travelers
50-59 years
Reviewed: 9 years ago (24/12/2017)
Date of experience: 12/2017

A first class venue for a Christmas shopping trip, will be back next year for more of the same. The staff all go the extra mile to make sure your stay is enjoyable

By Neil and Janette Skidmore
Leisure travelers
40-49 years
Reviewed: 9 years ago (24/12/2017)
Date of experience: 12/2017

Fantastic experience, great location, brilliant staff, beautiful decor. Everything was absolutely brilliant

By Shaun Wadsworth
Leisure travelers
60-69 years
Reviewed: 9 years ago (24/12/2017)
Date of experience: 12/2017

Great as usual. Been several times and always had a great time. Staff excellent very friendly.
Looking forward to booking again.

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