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Public Reviews Score
89%

"Very satisfied"

Based on 9,851 reviews across 6 portals
:
No Public Name
Couple
70-79 years
Reviewed: 5 months ago (28/01/2026)
Date of experience: 01/2026

A great place to stay in York lovely room great staff really nice food and a good location not far from the city centre had the choice of several hotels when booking but l believe l picked the right one and would definitely come back again when staying in York

Dear Guest,

Thank you so much for sharing your feedback following your recent stay with us.

We’re really pleased to hear that you enjoyed your time at the hotel and that your room, our team, and the food all played a part in making your visit special. It’s great to know that our location made exploring York easy and convenient for you.

Your comments about choosing us over other options mean a lot—we’re thrilled you felt you made the right decision and that you would like to return. Knowing you plan to visit again is truly appreciated by everyone here.

Thank you again for your thoughtful words and fantastic ratings. We look forward to welcoming you back to The Churchill for another memorable visit soon.

Kind regards
from all of us at The Churchill
By Gina McKenna
Couple
60-69 years
Reviewed: 5 months ago (28/01/2026)
Date of experience: 01/2026

We very much enjoyed our stay. The staff were lovely. So friendly, helpful and attentive. The hotel has a really nice old style ambience and is in a perfect location. Just a short stroll from the buzzing centre of York.

Dear Gina McKenna,

Thank you so much for taking the time to share your experience following your recent stay with us.

We’re absolutely delighted to know that you enjoyed your time here and that our team helped make your visit so special with their friendly, attentive, and helpful service. It’s wonderful to read how much you appreciated the unique, classic atmosphere of the hotel, as well as our convenient location for exploring the heart of York.

It’s particularly pleasing to hear that your room in the main old part of the hotel made a great impression and that the large window was a highlight for you. Your perfect scores and comments about the cleanliness, comfort, and value are sincerely appreciated by everyone here.

Thank you again for your kind words. We hope to have the pleasure of welcoming you back to The Churchill on your next trip to York.

Kind regards
from all of us at The Churchill
By James T
Couple
50-59 years
Reviewed: 5 months ago (28/01/2026)
Date of experience: 01/2026

Ideally located, friendly staff and a lovely looking, well maintained hotel.
Even though we booked a small double room, it had all we needed for a short stay with a great shower too!

Dear James T,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that you enjoyed our convenient location and found our team to be so friendly and welcoming. It’s wonderful to know that you appreciated the look and upkeep of the hotel, and we’re pleased your small double room offered everything you needed for your visit—including a great shower to start your day.

Thank you for highlighting the ease of access to the city centre and the benefit of on-site parking. Your high praise for the comfort and value we offer is greatly appreciated by everyone here. We also value your comments regarding cleanliness and will certainly take on board your remarks about the cobweb. Feedback such as yours helps us to keep improving the experience for all our guests.

Thank you again for your thoughtful review. We hope to have the pleasure of welcoming you back to The Churchill for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
By Mateo
Couple
30-39 years
Reviewed: 5 months ago (27/01/2026)
Date of experience: 01/2026

Overall very good service for the price and very good location easy to reach all the important sites in the city.
The staff have been super friendly!

Dear Mateo,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that you found our hotel to be well situated for exploring York and that you found it easy to reach the city’s main attractions from our location. Your comments about the value you received and your perfect scores for the room, cleanliness, service, and price are truly appreciated by all of us.

It’s also wonderful to know that our team made a positive impression during your visit with their friendliness. Creating a welcoming and enjoyable environment for our guests is very important to us, and your kind words mean a great deal.

Thank you once again for your feedback. We would love to welcome you back to The Churchill for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
By L
Alone
20-29 years
Reviewed: 5 months ago (27/01/2026)
Date of experience: 01/2026

Close to everything so very convenient for exploring York. Front desk staff were always lovely. Room service was fast, however food was below average and some menu items (pigs in blankets on loaded fries) were substituted without notice.

Dear L,

Thank you for taking the time to share your feedback following your recent stay with us.

We’re pleased that our location made exploring York so easy for you, and it’s wonderful to hear our front desk team made a positive impression during your visit. Your kind words about their hospitality and the promptness of our room service are much appreciated.

However, we’re sorry to learn that your experience with the food did not meet your expectations and that some menu substitutions were made without prior notice. We understand how disappointing this can feel and will be sure to share your comments with our team, as it’s important to ensure our guests are kept informed about any changes to their orders.

Thank you once again for sharing both the highlights and areas where we can improve. Your feedback is invaluable as we seek to enhance the experience for all our guests, and we hope you will consider staying with us again in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 5 months ago (27/01/2026)
Date of experience: 01/2026

Disappointing , this was a special break for my partner who is on a cancer journey, it was her birthday treat, it cost over 500 pound so I expected better

Dear Guest,

Thank you very much for choosing to share your thoughts following your recent visit.

We’re sorry to hear that your special break did not live up to your expectations and we regret that your stay did not deliver the experience you were hoping for.

We note your comments regarding the value for money and the extra charge for parking. Parking in central York is nearly always subject to a fee, but we do our best to ensure these charges remain competitive with other hotels in the area.

Kind regards
from all of us at The Churchill
By Darren
Couple
40-49 years
Reviewed: 5 months ago (27/01/2026)
Date of experience: 01/2026

Very nice hotel. Staff were very friendly and helpful. Everything’s was clean. Had the pizza and it was delicious

Dear Darren,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that you enjoyed your time at the hotel and appreciated the warm welcome from our team. It’s also lovely to hear that the pizza left such a positive impression.

Thank you once again for your kind words and thoughtful feedback. We hope to have the pleasure of welcoming you back to The Churchill for another memorable visit.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 5 months ago (27/01/2026)
Date of experience: 01/2026

Overall good. Pity bar was closed when we came back from friends at 11 pm. Receptionist was very helpful.2

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re pleased to hear that you found your room comfortable and appreciated our excellent location for visiting friends. Your positive remarks about the cleanliness of the hotel and the helpfulness of our reception team are especially valued.

We do understand the disappointment of finding the bar closed when returning after your evening out but the bar closes at 11pm as there is generally little demand beyond this time.

Thank you again for your thoughtful review and for letting us know what made your stay enjoyable. We hope to welcome you back to The Churchill for another pleasant visit.

Kind regards
from all of us at The Churchill
No Public Name
Couple
40-49 years
Reviewed: 5 months ago (27/01/2026)
Date of experience: 01/2026

Great! Good location, easy to find and easy walk in to the City Centre. Close to train station, parking (albeit a tight entrance) and nice hotel. Good staff - very pleasant and efficient. Regularly stay in York and we would definitely stay again

Dear Guest,

We're delighted to know that our convenient location made your visit to York smooth and enjoyable, and that you found the hotel welcoming and our team accommodating. It's wonderful to hear that our proximity to the city centre and train station added ease to your travels.

Thank you for choosing us and sharing your experience. We look forward to welcoming you again soon.

Kind regards
from all of us at The Churchill
By John Chadburn
Couple
50-59 years
Reviewed: 5 months ago (25/01/2026)
Date of experience: 01/2026

Lovely hotel ideally situated for our time in York . Staff excellent , already planning a return visit.

Dear John Chadburn,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re absolutely delighted to hear that our location suited your plans for your time in York, and it’s wonderful to know that the team impressed you with their service. Your kind comments mean a great deal to everyone here, and seeing your perfect scores for the room, cleanliness, service, and value is truly appreciated.

It’s especially pleasing to hear you’re already thinking about a return visit. We look forward to welcoming you back to The Churchill for another enjoyable and memorable stay soon.

Kind regards
from all of us at The Churchill
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