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Public Reviews Score
89%

"Very satisfied"

Based on 9,846 reviews across 6 portals
:
By Dawn Wilkinson
Couple
60-69 years
Reviewed: 4 months ago (15/06/2026)
Date of experience: 06/2026

Luxury room in a city center hotel . Would Definately recommend . Staff very friendly and helpful .

Dear Dawn,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We're delighted to hear that you enjoyed the luxury of your room and appreciated our central location—being right in the heart of York means so much to many of our guests. It's brilliant to know that our team’s friendliness and helpfulness stood out during your visit, as making guests feel welcome is something we truly value.

Your perfect scores across all areas, from room quality and cleanliness to service and value, mean a great deal to our whole team. Your recommendation is especially appreciated, and it’s fantastic to know that your experience was so memorable.

Thank you once again for your kind words. We hope to have the pleasure of welcoming you back to The Churchill on your next trip to York.

Kind regards
from all of us at The Churchill
No Public Name
Family
60-69 years
Reviewed: 4 months ago (14/06/2026)
Date of experience: 06/2026

Excellent staff are so helpful, Rachel and Ian especially , we had a very warm welcome and nothing was too much trouble.

Dear Guest,

Thank you so much for sharing your experience following your recent stay with us.

We're absolutely delighted to know that our team made such a positive impression and that you felt so warmly welcomed from the moment you arrived. It's wonderful to hear that the friendly, attentive service stood out to you and helped make your visit extra enjoyable. Our team always strives to ensure every guest feels right at home, and your kind recognition means a lot to us all.

We're pleased to hear that you found your room immaculate and appreciated the excellent location, making it easy to explore York's main attractions. Your top scores for cleanliness, service, and comfort are truly appreciated by everyone here.

Thank you once again for your lovely feedback and high ratings. We hope to have the pleasure of welcoming you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
By Vittorio
Alone
60-69 years
Reviewed: 4 months ago (14/06/2026)
Date of experience: 06/2026

Soggiorno piacevole, con confort e servizi di buon livello. La posizione mi ha permesso di effettuare le visite turistiche con tranquillità a piedi.

Dear Vittorio,

Thank you so much for sharing your thoughts following your recent stay with us. We are delighted you found your visit to be comfortable and enjoyed the quality of our services.

It’s wonderful to hear that our central location made it easy for you to explore the city and its landmarks on foot, offering you a peaceful and convenient experience.

We understand your comments regarding the parking charges. We do our best to remain competitive and, as is common in the centre of York, complimentary parking is unfortunately not available. However, we review our fees regularly to ensure they are in line with other hotels in the area.

We truly appreciate your feedback, and hope to have the pleasure of welcoming you again in the future.

Kind regards
from all of us at The Churchill
By J Ferguson
Family
60-69 years
Reviewed: 4 months ago (14/06/2026)
Date of experience: 06/2026

Such a superb location and interesting history to the Churchill. Fabulous food and the staff were super friendly and helpful. Just a little disappointed in the room experience.

Dear J Ferguson,

Thank you so much for sharing your feedback with us following your recent stay.

We’re delighted to hear that you enjoyed our superb location and found the history of The Churchill to add something special to your visit. It’s fantastic to know you loved your meals with us and that our team’s friendliness and helpfulness made a positive impression—your kind words really mean a lot to everyone here.

We’re sorry, however, that your room experience didn’t quite meet your expectations on this occasion. We also appreciate you mentioning the smell from the shower drain, and your comments will be shared with our maintenance team so we can look into it further. Your feedback not only helps us improve, but also ensures we can provide a more comfortable stay for future guests.

Thank you for your thoughts regarding breakfast and parking costs as well. We do strive to keep our charges competitive for our central location, where additional fees are quite common in York.

We truly value your comments and hope we’ll have the chance to welcome you back to The Churchill in the future for an even better experience.

Kind regards
from all of us at The Churchill
By Harel
Couple
60-69 years
Reviewed: 4 months ago (14/06/2026)
Date of experience: 06/2026

Globally disapointing due mainly to the room size. Not worth the price paid

Do'nt know why i have to write 99 caracters

Dear Harel,

Thank you for sharing your feedback following your recent stay with us.

We’re sorry to learn that the size of your room and the overall value did not meet your expectations. Last year you stayed in a Standard Double then this year booked a Small Double which is smaller/

It’s good to know that you found our location convenient for your needs, as well as being satisfied with the cleanliness and service provided during your visit.

Thank you once again for taking the time to share your thoughts. Your feedback is valuable and will be considered as we continue to review how we can enhance the experience for all our guests.

Kind regards
from all of us at The Churchill
By Val Davies
Couple
70-79 years
Reviewed: 4 months ago (14/06/2026)
Date of experience: 06/2026

We had a lovely time at the Churchill Hotel. The staff on the whole are very friendly and helpful and it is a lovely hotel.

Dear Val,

Thank you so much for taking the time to share your kind feedback following your recent stay with us.

We’re truly delighted to hear that you enjoyed your visit and found our hotel such a welcoming place to be. It’s wonderful to know our team's friendliness and helpfulness made a positive impression and contributed to your overall experience.

We’re also pleased that you enjoyed your room and found our location convenient for exploring all the main sights York has to offer. Your perfect scores for cleanliness, service, and value mean a great deal to us and are a fantastic encouragement to the whole team.

Thank you again for your lovely review. We hope to have the pleasure of welcoming you back to The Churchill whenever your travels next bring you to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 4 months ago (14/06/2026)
Date of experience: 06/2026

Love the Churchill. It is our go to hotel in York. Great location, facilities and most of all the staff. Special mention to Henry who was brilliant in the garden and demi as well

Dear Guest,

Thank you so much for sharing your lovely feedback and for making The Churchill your regular choice when visiting York.

It’s fantastic to hear that our location and facilities continue to impress, but it means even more to know that it’s our team who help make your stays so memorable. We’ll be sure to pass on your appreciation to those you mentioned—our staff are always encouraged by hearing that their efforts have made a difference.

We’re pleased that you found your cosy double comfortable and enjoyed the powerful shower. It's lovely to know you found the room spotless and appreciated the excellent value for your stay as well.

Thank you once again for your kind words and for choosing to return to us time and again. We look forward to welcoming you back for another brilliant visit to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 4 months ago (13/06/2026)
Date of experience: 06/2026

Lovely hotel, breakfast was really good and the staff were excellent. It’s the second time we have stayed there and will definitely book again when visiting York , the location is perfect.

Dear Guest,

Thank you so much for taking the time to share your kind feedback following your recent stay with us.

We’re absolutely delighted to hear that you enjoyed your return visit and that our team made such a positive impression once again. It’s fantastic to know you found the breakfast satisfying and that the effort put into making every guest feel welcome stood out to you.

Your high praise for our location, room quality, cleanliness, service, and value is truly appreciated by everyone here. Knowing that you’re already planning to stay with us again means a great deal and is the best compliment we could hope for.

Thank you again for your lovely words and loyalty. We look forward to welcoming you back to The Churchill whenever your travels next bring you to York.

Kind regards
from all of us at The Churchill
By Russ Wilkinson
Couple
60-69 years
Reviewed: 4 months ago (13/06/2026)
Date of experience: 06/2026

Really comfortable and enjoyable stay. Your staff area amazing . The breakfast and Sunday lunch up there with the very best available anywhere. Thanks

Dear Russ Wilkinson,

Thank you so much for taking the time to share your lovely feedback following your recent stay with us.

We're absolutely delighted to hear that your visit was both comfortable and memorable, and that our team made such a positive impression. It’s always rewarding to know that the service provided by our staff added to the enjoyment of your stay.

We're thrilled that both breakfast and Sunday lunch stood out so much for you—your praise in this regard truly means a lot to everyone involved. It’s also wonderful to know you found our location so convenient for exploring York, and that the comfort and cleanliness of your room met your expectations.

Thank you as well for highlighting the value you received. Your kind words and high ratings across all aspects are greatly appreciated by our whole team.

We hope to have the pleasure of welcoming you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
No Public Name
Friends
70-79 years
Reviewed: 4 months ago (13/06/2026)
Date of experience: 06/2026

Thoroughly enjoyed my stay. Only let down by disappointing breakfast. Although service at breakfast was great there was a delay in receiving cooked food. Not such an issue as was on Sunday so no great rush.

Dear Guest,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We're absolutely delighted to hear you had such an enjoyable visit overall. It's wonderful to know you loved your room, found it spotless, and appreciated the convenience of our location just a short stroll from the city centre. Your comments about finding value for money and your top marks for service truly mean a lot to the whole team.

We also appreciate you highlighting your breakfast experience. While we're pleased our team made you feel welcome and looked after, we're sorry there was a wait for your cooked food. Sundays can occasionally be a little busier, but we understand how important a smooth breakfast is to a great stay and value your honest feedback.

Thank you again for your thoughtful review and high ratings. We hope to welcome you back for another relaxing stay in York.

Kind regards
from all of us at The Churchill
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