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Public Reviews Score
89%

"Very satisfied"

Based on 9,977 reviews across 6 portals
:
No Public Name
Leisure travelers
30-39 years
Reviewed: 9 years ago (22/05/2017)
Date of experience: 05/2017

Really lovely night away in a great hotel. Clean and comfortable rooms, well stocked bar and friendly staff. Thanks

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Leisure travelers
60-69 years
Reviewed: 9 years ago (21/05/2017)
Date of experience: 05/2017

Average room - rather small for two people. Good shower. Great staff. Enjoyed dining in the restaurant - dinner and breakfast.

By Bernadette Perkins
Leisure travelers
50-59 years
Reviewed: 9 years ago (21/05/2017)
Date of experience: 05/2017

It's a stunning hotel and would recommend. When a few things aren't quite right in such an establishment it's noticeable. Wouldn't put me off returning though.

No Public Name
Leisure travelers
60-69 years
Reviewed: 9 years ago (21/05/2017)
Date of experience: 05/2017

Very disappointing as hotel received good reviews on Trip Advisor so I expected my stay to be much better. The old part of the hotel is very worn and tired and in need of a revamp. The carpet going up the stairs to the rooms was very dirty and stained - not a good first impression on arrival. The smell of food from the kitchen was very obvious in the bar area and carried up the stairs to the rooms. The TV reception was very poor. The reason given was the weather but even with good weather the reception was very intermittent.

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Leisure travelers
20-29 years
Reviewed: 9 years ago (21/05/2017)
Date of experience: 05/2017

Nice hotel overall. Rooms are nice and hotel has been decorated really well. Only down side I have is having to pay £10 to park. Don't think paying guests should have to pay to park on the premises

By Brian Pickering
Leisure travelers
70-79 years
Reviewed: 9 years ago (21/05/2017)
Date of experience: 05/2017

Great hotel in a very convenient location. The staff were extremely helpful and the food superb. I would definitely return on my next trip to York

By Mark O'Grady
Leisure travelers
30-39 years
Reviewed: 9 years ago (21/05/2017)
Date of experience: 05/2017

Booked a suite for one night and it was lovely, big roll top bath in the room, very spacious and clean. Would recommend and will be going back. Thank you.

By Joanne Ware
Leisure travelers
40-49 years
Reviewed: 9 years ago (21/05/2017)
Date of experience: 05/2017

Lovely hotel ! Great staff will defo return . Car was allowed to stay while we enjoyed Sunday ! Excellent

By Phil Davey
Business
50-59 years
Reviewed: 9 years ago (21/05/2017)
Date of experience: 05/2017

Friendly staff, pleasant ambience with a boutique feel in a nice setting. Excellent location for exploring York.

No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (21/05/2017)
Date of experience: 05/2017

Room was nice , breakfast poor, staff mixed service some good some poor and the location was adequate to proceed into York centre.

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