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Public Reviews Score
89%

"Very satisfied"

Based on 9,977 reviews across 6 portals
:
By Tanja
Leisure travelers
50-59 years
Reviewed: 9 years ago (21/04/2017)
Date of experience: 04/2017

It was a super good stay, we would recommend it to our friends and family
Hope to come again. Super smoking good room

No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (21/04/2017)
Date of experience: 04/2017

Very stylish hotel with quiet and efficient staff. All great except room temp too hot and pillows consisted of one hard and one soft - nothing in-between. Hotel food was great. Parking a nightmare and scary. Wonderful door throughout.

No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (21/04/2017)
Date of experience: 04/2017

very good staff and really accommodating and will certainly stay again when next in York only would recommend is cappuccino to be made available with breakfast and not have to wait until 9-30am?

By Angela Barry
Leisure travelers
50-59 years
Reviewed: 9 years ago (21/04/2017)
Date of experience: 04/2017

We intend to come to York again but I don't think we would risk a Bunker Room again! Probably book a Hotel closer to the station.

By Mark Be
Leisure travelers
30-39 years
Reviewed: 9 years ago (21/04/2017)
Date of experience: 04/2017

Paid well over the odds with parking coming as a shock additional charge. I will not be recommending this hotel to friends and family based on my expirance.

By Jean Lindsay
Business
50-59 years
Reviewed: 9 years ago (21/04/2017)
Date of experience: 04/2017

Good. I would stay here again, but I'm not sure I would have breakfast. Parking is very tight (I have a relatively long car) and I was worried my car would be damaged - however, I was luck enough to get a space right at the end of the car park. Not really suitable for bigger cars.

By Adam Tunstall
Leisure travelers
40-49 years
Reviewed: 9 years ago (21/04/2017)
Date of experience: 04/2017

We stayed for a couple of nights in two different rooms.
Lovely, clean hotel with much thought gone into the general décor. The 'bunker room' is unique and the room (140) we had on our second night was excellent.
The location is great as only 5 minutes walk from the town centre.
The staff were really helpful, happy and friendly.

By Garry hardaker
Leisure travelers
40-49 years
Reviewed: 9 years ago (21/04/2017)
Date of experience: 04/2017

fantastic room, 105, great location, lovely staff. beautifully decorated hotel. we did not eat here but having seen the food I wish we had, we will return without hesitation.

By Ben
Leisure travelers
20-29 years
Reviewed: 9 years ago (20/04/2017)
Date of experience: 04/2017

Perfect, staff were really helpful for places to eat, drink etc.
Hotel couldn't be any closer to Yorks centre and also a few steps to the entrance for the walls.

No Public Name
Leisure travelers
20-29 years
Reviewed: 9 years ago (19/04/2017)
Date of experience: 04/2017

“Very average and overpriced - has potential.”

To set the scene I've travelled Asia and Europe and stayed at some great places along with some not so good places. I work hard and I'm happy to pay for value.

This is the first hotel out of 100 where I felt I was being overcharged for what was offered.

For people in a hurry this hotel is not good value for money.

Reasons:

1. The bed was most uncomfortable I've stayed on. The room was also looked nothing like what I had booked online.
2. The parking... parking isn't included in the room rate, you are charged £10 per night to park. Yes it does advise hidden away and poorly written under facilities on Booking.com but I find this a bit Ryan Airesque.

3. Breakfast, to keep this purely factual. It cost me £10 for a "breakfast sandwich" which consisted of 1 sausage plus 1 rashes of bacon... let that sink in... 1 sausage and 1 rash of bacon. The 1 sausage was really tasty I must admit. However ridiculously priced.

To summarise, if your after an expensive not great value you for money stay then this is the spot. The 2 fundamentals of any hotel have to be a good bed and a good breakfast... this delivered on neither of those fronts. For those who may say why didn't you raise this, I think they are fundamentals that aren't for me to raise directly when I'm trying to enjoy a relaxing break.

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