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Public Reviews Score
89%

"Very satisfied"

Based on 9,851 reviews across 6 portals
:
No Public Name
Couple
70-79 years
Reviewed: 5 months ago (21/01/2026)
Date of experience: 01/2026

We will definitely be returning to this hotel , the location was spot on , nice walk into centre of York ,

Dear Guest,

Thank you so much for taking the time to share your feedback following your recent stay with us.

It’s truly wonderful to hear that our location suited your plans perfectly and that you enjoyed the pleasant stroll into the heart of York. We greatly appreciate your lovely comments about the spotless condition of your room, as well as your high praise for the value and service you experienced throughout your visit.

Your intention to return means a great deal to all of us. We are delighted to know that every aspect of your stay—comfort, cleanliness, and price—helped make your visit so enjoyable.

Thank you once again for your kind words. We look forward to welcoming you back to The Churchill for another memorable stay.

Kind regards
from all of us at The Churchill
No Public Name
Family
50-59 years
Reviewed: 5 months ago (21/01/2026)
Date of experience: 01/2026

Fabulously friendly and helpful staff. Great room with comfy bed and in a wonderful location. My third visit in as many months and I will be returning again next month.

Dear Guest,

Thank you so much for your kind words and for taking the time to share your experience with us. It’s truly wonderful to know that our friendly and helpful team helped make your stay so enjoyable, and we’re delighted to hear that your room provided both comfort and a restful night’s sleep.

We really appreciate your compliments about our central location and the high standards of cleanliness, and we’re thrilled to see your perfect ratings across the board. Your ongoing loyalty and regular visits mean a lot to us, and it’s fantastic to hear you’ll be joining us again next month.

Thank you once again for your lovely feedback. We look forward to welcoming you back for another enjoyable stay very soon.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 5 months ago (21/01/2026)
Date of experience: 01/2026

Excellent. From booking on the phone Natalie was so helpful. Reception, Ian who helped us with map, locations of places we wanted to visit on our arrival.
The wonderful blonde lady who showed us our room & carried my case,then served us in the bar.
Everyone there. Thank you.

Dear Guest,

Thank you very much for taking the time to share such glowing feedback following your recent visit with us.

We are truly delighted to hear that your experience was so positive from the very first phone call. It’s wonderful to know our team were able to provide helpful advice and assistance, whether it was recommending places to explore, offering a warm welcome on arrival, or ensuring you felt at home in your room. Your appreciation for the helpfulness and friendliness of everyone you met will mean a lot to the whole team.

We’re so pleased that the comfort and cleanliness of your room, the service you received, and our unbeatable location all contributed to such an enjoyable stay. It’s fantastic to hear you could easily walk wherever you needed to go, making the most of your time in York.

Thank you once again for your kind words and your intention to stay with us again in the future. It would be our pleasure to welcome you back for another memorable visit.

Kind regards
from all of us at The Churchill
By Jane Coultas
Couple
50-59 years
Reviewed: 5 months ago (20/01/2026)
Date of experience: 01/2026

I thought the overall experience was good just the fact that we weren’t able to get a shower in the morning due to the water running cold. We did mention this to reception who this us this was due to the positioning of the room within the hotel and to allow the water to run for a longer period which we tried but this didn’t maje a difference to the water temperature

Dear Jane Coultas,

Thank you very much for taking the time to share your thoughts following your recent stay with us.

We’re delighted to hear that your overall experience was a positive one, and it’s especially rewarding to know you appreciated our central location, high standards of cleanliness, friendly service, and good value during your visit.

We are truly sorry to read about the issue you encountered with the shower and understand how disappointing it must have been not to have hot water in the morning. Your feedback about the water temperature, despite following the advice from our reception team, is valuable and will certainly be passed on so that we can review how such situations are managed in the future and consider what improvements might be made.

Thank you once again for giving us your honest feedback and for highlighting both what you enjoyed and where we can do better. We hope to have the chance to welcome you again and make your next stay more comfortable in every way.

Kind regards
from all of us at The Churchill
No Public Name
Friends
60-69 years
Reviewed: 5 months ago (19/01/2026)
Date of experience: 01/2026

Had a lovely time at this excellent hotel, very comfortable clean spacious room, breakfast was delicious with excellent service. All staff were friendly and helpful. A big thank you to the gentleman on reception who checked us in and out, he was welcoming, friendly and helpful. Great location with added bonus of car parking on site and a lovely garden area.

Dear Guest,

Thank you so much for your wonderful feedback following your recent stay with us.

We’re absolutely delighted to hear that you had such an enjoyable visit and that your spacious, comfortable room provided a relaxing retreat throughout your time here. It’s fantastic to know that breakfast was a highlight and that our service made a great impression on you. Your kind comments about our welcoming and helpful team, particularly at reception, truly mean a lot to us all.

It’s also lovely to see that you appreciated the cleanliness and décor of both your room and the hotel overall. We’re pleased our location made it easy for you to explore York and that the convenience of on-site car parking, along with the garden area, helped make your stay even more enjoyable. Your positive feedback about the value of the family room is much appreciated.

Thank you once again for taking the time to share your thoughts and for choosing to stay with us. We hope to have the pleasure of welcoming you and your family back to The Churchill for another memorable visit in the future.

Kind regards
from all of us at The Churchill
By Mrs D Eden
Couple
60-69 years
Reviewed: 5 months ago (18/01/2026)
Date of experience: 01/2026

Fabulous quirky hotel and the staff are amazing. The hotel is in a great location, 5 minute walk to other bars and restaurants and a 10 minute walk from York Minster. My only gripe would be paying £18 per day for parking. We didn't mind paying but a £5 charge per day would be more acceptable when staying at the hotel

Dear Mrs D Eden,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that you enjoyed the unique charm of our hotel and that our team helped make your visit so special. It’s wonderful to know our location made it easy for you to explore York, with everything just a short walk away. Your perfect scores for the room, cleanliness, service, and value are truly appreciated by all of us.

We also wanted to acknowledge your thoughts regarding the parking charge. As with most hotels in central York, we do have to apply a fee for on-site parking, but we do our very best to keep our rates competitive for the area. Your feedback is important, and we are grateful you have shared your view on what would feel reasonable when staying with us.

Thank you again for your lovely comments and for choosing The Churchill for your time in York. We hope to welcome you back for another enjoyable visit in the future.

Kind regards
from all of us at The Churchill
By M Blackburn
Couple
60-69 years
Reviewed: 5 months ago (18/01/2026)
Date of experience: 01/2026

Hotel was lovely. Lots of history. Room was lovely but no drawer unit, no fridge and bathroom was quite small. Car park is small. Our car was blocked in most of our duration which if we needed to get out quickly, this would not be possible. Car park prices too high, especially when you don’t have the freedom to come and go when you please. You have to go to reception to ask someone to get a staff members car moved which can be time consuming.
Bed was comfortable.
Ian at reception was very helpful in telling us places of interest and history of the hotel. Staff friendly.

Dear M Blackburn,

Thank you so much for sharing your thoughts following your recent stay. We're delighted to hear that you appreciated the character and history of our hotel, and that our team, particularly at reception, made you feel welcome and offered helpful advice about local sights.

We’re grateful for your honest feedback regarding the room amenities and bathroom size, as well as your observations about the parking arrangements. We aim to keep our car park charges competitive, similar to other city centre hotels in York, and your points about convenience and pricing are valuable to us. If car parking is running out we do ask staff members to move their cars out of spaces for guests and double park but in these instances the staff member is always on site.

It’s lovely to know you found the bed comfortable and enjoyed our central location. We hope we can welcome you back in the future.

Kind regards
from all of us at The Churchill
By Ian D
Couple
60-69 years
Reviewed: 5 months ago (17/01/2026)
Date of experience: 01/2026

Great place to have as a base to discover York. We lived closeby here for 5 years, so knew exactly what we wanted, and it lived up to our full expectations and more. We'll be back soon!

Dear Ian D,

Thank you so much for taking the time to share your feedback following your recent stay with us.

It truly means a great deal to us to know that, as someone familiar with the area, you found everything just as you hoped for and that your expectations were more than met. We could not ask for a better compliment than hearing you enjoyed every aspect of your stay, from the room and cleanliness to our location and service.

Your perfect ratings are sincerely appreciated by the whole team, and it’s wonderful to know that your return to York was made even more enjoyable by your experience with us.

Thank you once again for your kind words. We look forward to welcoming you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
No Public Name
Business
60-69 years
Reviewed: 5 months ago (17/01/2026)
Date of experience: 01/2026

Very poor and i would not recommend the hotel , the smell in the room was disgusting and it was no surprise to the staff.

Dear Guest,

Thank you for taking the time to share your feedback following your recent stay with us.

We are genuinely sorry to learn that you experienced an unpleasant odour in your room and that your concerns were not met with the care you expected. This is certainly not the experience we aim to provide, and your comments are very important to us.

Please be assured your feedback is being taken seriously, and it will be shared with our housekeeping and reception teams as we review our service standards and procedures.

Thank you again for your honesty. We truly appreciate you letting us know where we fell short so we can address these matters and work towards a more comfortable stay for future guests.

Kind regards
from all of us at The Churchill
By Steven S
Couple
60-69 years
Reviewed: 5 months ago (17/01/2026)
Date of experience: 01/2026

Surprised at how lovely the hotel was. The staff were all friendly and helpful in particular the reception. The building is lovely with easy parking and in a prime position close to the centre. Can't really fault it.

Dear Steven S,

Thank you so much for sharing your feedback following your recent stay with us.

We’re absolutely delighted to hear that you were pleasantly surprised by the charm of our hotel and that the team, especially our reception staff, helped make your visit so enjoyable. It’s great to know you found the building welcoming, appreciated the convenience of on-site parking, and made the most of our fantastic position close to the centre of York.

Your wonderful comments about the design and cleanliness of your room are truly valued, and we’re pleased the thoughtful layout provided everything you needed without feeling cramped. We’re also grateful for your remarks on the quiet yet central location, as well as the value you felt you received during your stay.

Thank you once again for your kind words and high ratings across all areas. We hope to have the pleasure of welcoming you back to The Churchill for another memorable stay in the future.

Kind regards
from all of us at The Churchill
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