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Public Reviews Score
89%

"Very satisfied"

Based on 9,846 reviews across 6 portals
:
No Public Name
Couple
60-69 years
Reviewed: 5 months ago (06/06/2026)
Date of experience: 06/2026

Very annoyed that parking charges were not up front --- no indication of parking charges until we had booked the hotel.

Dear Guest,

Thank you so much for taking the time to share your thoughts on your recent stay. We’re pleased to know you found our location convenient and appreciated the cleanliness and level of service from our team.

Regarding the parking charges, we understand your frustration. Unfortunately, we cannot control how different websites present the information about fees, but all the platforms we work with do include these details in a consistent way across hotels and it was listed on Booking.com before reserving.

We’re sorry to hear the overall experience didn’t meet your expectations for the price, especially in terms of a restful night’s sleep. Your comments are truly valued and help us to reflect on areas we can review for improvement.

Kind Regards
John Wallace
General Manager
By Graham Duffy
Couple
80+ years
Reviewed: 5 months ago (06/06/2026)
Date of experience: 06/2026

Went for 1 night and stayed 2 nights. Great experience. Easy walk into town. The Bunker room is amazing.

Dear Graham Duffy,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We're absolutely delighted to hear that you enjoyed your visit so much you decided to extend it for an extra night. It’s wonderful to know that the Bunker room made such a memorable impression, and that you found both our location and your walks into town so convenient.

Your perfect scores across all areas—including room quality, cleanliness, and service—are truly appreciated by our whole team, and it’s fantastic to know that your experience offered such great value.

Thank you again for your kind words. We hope to have the pleasure of welcoming you back to The Churchill for another stay in the future.

Kind regards
from all of us at The Churchill
By Ian Cartwright and Christine K..
Couple
70-79 years
Reviewed: 5 months ago (06/06/2026)
Date of experience: 05/2026

Very happy with everything. Thank you for letting us use the parking in the morning while we went to the railway museum.

Dear Ian Cartwright and Christine Kidwell,

Thank you so much for taking the time to share your lovely feedback. We’re absolutely delighted to know that your stay met your expectations and that you found everything to your satisfaction. It’s great to hear that you found the value, cleanliness, and service to be just right for your visit.

We’re also really pleased we could accommodate your request to use the parking facilities before your check-in, making your trip to the railway museum a bit more convenient. It’s always our aim to offer a smooth and helpful experience wherever possible.

Thank you again for your kind words and perfect scores. We’d be thrilled to welcome you back for another enjoyable stay in York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 5 months ago (03/06/2026)
Date of experience: 05/2026

Lovely experience helped by the weather. Lovely staff, couldn't be more helpful. Fantastic position of the hotel to York centre.
Would definitely book again (but not the small double)

Dear Guest,

Thank you so much for sharing your thoughts with us. We’re delighted you enjoyed your stay and found our team so welcoming. It’s great to hear that our location made your trip to York convenient and you appreciated the cleanliness of your room.

We understand your concerns about the parking charges. In the centre of York, complimentary parking is quite rare, but we do our best to ensure our fees remain competitive.

Kind regards
from all of us at The Churchill
By Matthew
Couple
50-59 years
Reviewed: 5 months ago (02/06/2026)
Date of experience: 05/2026

Had a lovely weekend away. First time we could relax properly in 21 years. Many heartfelt thanks.for a great stay.

Hello Matthew,

Thank you for letting us know how much you enjoyed your weekend with us. It’s truly heartening to hear that you were able to fully unwind and make special memories during your stay, especially after so many years. Your kind words mean a lot to our team.

We hope to welcome you back for another relaxing stay in the future.

Kind Regards
The Churchill hotel
By M Ross
Couple
50-59 years
Reviewed: 5 months ago (01/06/2026)
Date of experience: 05/2026

Terrific stay and would definitely return. Staff were super helpful and pleasant.
Liked the decor - mix of traditional and modern.
An in room fridge would have been good though as it was incredibly hot during our stay.

Dear M Ross,

Thank you so much for sharing your kind words about your recent stay. We’re really pleased to hear you enjoyed both the ambience and the convenience of our location, and that our team helped make your visit memorable.

It was wonderful having you with us and we look forward to welcoming you again when you’re next in York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 5 months ago (30/05/2026)
Date of experience: 05/2026

Amazing hotel, very friendly staff, good location, lovely room , excellent service and great food. We would stay again.

Dear Guest,

Thank you so much for taking the time to share your wonderful feedback following your stay with us.

We’re absolutely delighted to hear that you enjoyed your visit and that our team’s friendliness and attention to detail made such a positive impression. It’s lovely to know our location made your travels convenient, and that your room, the cleanliness and the food all contributed to a memorable experience.

Your kind words about the service and value are sincerely appreciated by everyone here. We’re truly grateful for your recommendation, and we’d be thrilled to welcome you back on your next trip to York.

Kind regards
Churchill hotel

Kind regards
from all of us at The Churchill
By Mr S Sadler
Couple
60-69 years
Reviewed: 5 months ago (29/05/2026)
Date of experience: 05/2026

We had a wonderful time at The Churchill hotel, staff were warm and friendly from the moment we arrived , faultless, thanks to everyone, we will return soon

Dear Mr S Sadler,

Thank you so much for taking the time to share your lovely feedback following your recent visit to The Churchill. We’re absolutely delighted to hear you had such a memorable stay and that our team’s warm welcome made a lasting impression from the moment you arrived.

It’s wonderful to know you found your room, the hotel surroundings, and our dining areas all immaculately clean, and that our location allowed you to make the most of exploring York’s highlights within easy reach. We truly appreciate your kind comments regarding the overall value, and it’s great to hear you felt the pricing was fair for the area.

We do understand your thoughts on car parking charges. Like most hotels in the centre of York, complimentary parking is very rare, but we always strive to keep our rates competitive to the city.

Thank you once again for your generous words. We look forward to welcoming you back for another fantastic stay very soon.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 5 months ago (29/05/2026)
Date of experience: 05/2026

Overall the experience was disappointing due to the comments mentioned. However, the excellent attitude of the staff can be commended.

The lack of a lift and the steps at the front door are challenging to the less abled and this should be noted in promotional literature.

Dear Guest,

Thank you for taking the time to share your feedback with us following your stay. While we’re pleased to know that you found our team’s attitude to be a real highlight, we’re genuinely sorry that several aspects of your experience did not meet your expectations.

We understand how the lack of a lift and the steps at the entrance can create difficulties, particularly for those with limited mobility. Your suggestion to make this information clearer in our promotional materials is much appreciated, and we’ll be sure to take your comments on board as we look for ways to improve accessibility and communication for future guests.

We’re also sorry to hear about the issues you encountered with the condition of your room, especially regarding cleanliness. This isn’t the standard we aim to provide, and your feedback will be shared with our housekeeping team for review.

Regarding the car park, we recognise that the space and narrow entrance can be challenging, particularly given the limitations of our listed building status. We appreciate your understanding of the constraints and are grateful for your honesty in letting us know how this affected your experience.

Thank you again for highlighting both what you appreciated and where improvements can be made. Your feedback is important to us, and we hope that you may consider returning so we can provide a much more enjoyable stay next time.

Kind regards
from all of us at The Churchill
By cem tozar
Couple
40-49 years
Reviewed: 5 months ago (28/05/2026)
Date of experience: 05/2026

It was very good. The room was very clean, the staff was helpful. We are very satisfied with our stay.

Dear cem,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that you found your room to be spotless and that our team’s assistance added positively to your experience. It's truly encouraging for everyone here to know you were so satisfied with your visit.

Your comments and perfect scores across the board are greatly appreciated. Thank you once again for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
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