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Public Reviews Score
89%

"Very satisfied"

Based on 10,023 reviews across 6 portals
:
By Martin
Couple
50-59 years
Reviewed: 4 months ago (07/07/2025)
Date of experience: 07/2025

Over all it was ok.
I would expect a little more attentiveness from some staff.
I would not stay there again. It’s way too much money to spend when you don’t get the service as a 4 star hotel.

Dear Martin,

Thank you for taking the time to share your thoughts following your recent visit.

We’re pleased to hear that you enjoyed our excellent location and that the high standard of cleanliness in your room and bathroom made a positive impression. It’s always important to us that guests feel comfortable and are able to make the most of their time in York.

That said, we’re sorry to learn that our service did not fully meet your expectations on this occasion. We understand how crucial attentive staff and a warm atmosphere are, especially when booking a four-star hotel. Your comments regarding the value you received and the level of attention from our team have been taken to heart, as our goal is to offer a stay which feels special in every respect.

Thank you again for your honest feedback. We genuinely appreciate your perspective and will use your remarks to help us continue improving the experience for all our guests.

Kind regards
from all of us at The Churchill
By L Shaw
Couple
60-69 years
Reviewed: 4 months ago (07/07/2025)
Date of experience: 07/2025

Room claustrophobic as in roof
Didn’t get to see the hotel - straight in small reception and to left up to room
Very modern - thought it was old established hotel

Dear L Shaw,

Thank you for taking the time to share your thoughts following your recent visit.

We’re glad to hear that you found the hotel’s location and cleanliness met your expectations, and we appreciate you highlighting these aspects of your stay.

We’re sorry to learn that you felt your room was a little enclosed, especially being situated in the roof area. We understand that the style and layout of certain rooms can feel quite different from what guests may expect, particularly in a building that blends a modern approach with traditional features. Your feedback about not experiencing more of the hotel is also noted, and we do hope you might have a chance to explore other parts of our characterful property in the future.

Thank you once again for your helpful comments. Your impressions are important to us as we work to create a comfortable and welcoming environment for every guest.

Kind regards
from all of us at The Churchill
No Public Name
Family
50-59 years
Reviewed: 4 months ago (07/07/2025)
Date of experience: 07/2025

Very nice stay, staff are excellent. Hotel is well placed for city centre and for the Museum Gardens as we were attending a music event.

Dear Scott,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re truly delighted to hear that our team helped make your visit so enjoyable, and it’s fantastic to know you found our location ideal—especially for your plans at the Museum Gardens music event. It’s always a pleasure to hear that our guests feel perfectly placed to make the most of the city’s attractions.

We also appreciate your kind comments about the cleanliness and comfort of your room, as well as your high marks for service and value. Knowing that you had everything you needed for a pleasant stay really does mean a lot to us.

Thank you once again for your lovely review. We hope to have the opportunity to welcome you back to The Churchill for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
By Andrew Hayward
Couple
60-69 years
Reviewed: 4 months ago (06/07/2025)
Date of experience: 07/2025

Lovely place to stay, beautiful building, great staff, fabulous location. We would definitely stay here again.

Dear Andrew Hayward,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

It’s fantastic to hear that you enjoyed our beautiful building and that our team made such a positive impression during your visit. We’re especially pleased that our location helped make your trip memorable and that you found your room, the cleanliness, and the level of service all to be just right.

Your high scores across the board truly mean a lot to everyone here. We’re delighted to know you’d choose to stay with us again and look forward to welcoming you back for another great experience in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 4 months ago (05/07/2025)
Date of experience: 07/2025

Everyone was extremely helpful and pleasant. Arranged for an early morning taxi pick up and of the morning called the taxi again to make sure they were in their way. Beautiful hotel at the perfect location

Dear Schmidt,

Thank you so much for taking the time to share your experience following your recent stay with us.

We’re truly delighted to hear that you found our team both helpful and pleasant throughout your visit. It’s wonderful to know that arranging your early morning taxi went smoothly, and that our staff followed up to ensure your plans were perfectly in order. Providing attentive service is something we take great pride in.

It’s also fantastic to hear you enjoyed our beautiful hotel and that the location was just right for your needs. Your high marks for the room, cleanliness, service, and value mean a great deal to all of us.

Thank you once again for your kind words and for choosing to stay at The Churchill. We look forward to welcoming you back for another memorable visit in the future.

Kind regards
from all of us at The Churchill
By S Parsons
Couple
50-59 years
Reviewed: 4 months ago (04/07/2025)
Date of experience: 07/2025

Good - the hotel is looking a little ‘tired’ in some areas and there was an unpleasant aroma around the beautiful staircase to our room almost like the carpet might need cleaning?

Dear S Parsons,

Thank you very much for sharing your thoughts following your recent stay with us.

We're so pleased that you enjoyed our convenient location for exploring the city centre and that you found the service provided by our team to be of a high standard. Knowing these aspects contributed positively to your visit means a lot to us.

We do appreciate your honest feedback regarding the condition of some areas in the hotel and the aroma near the staircase. Your comments are helpful as we carefully review the appearance and cleanliness of all our public spaces in order to enhance the overall guest experience. Please be assured that suggestions like yours are very important to us as we look for ways to improve.

With regards to parking, we strive to keep our charges in line with other city centre hotels in York, as complimentary parking is quite rare in the area. We also appreciate your suggestion about room and breakfast packages and regularly review our offerings to ensure they best meet our guests’ needs.

Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for a future stay.

Kind regards
from all of us at The Churchill
By Rebecca
Couple
40-49 years
Reviewed: 4 months ago (04/07/2025)
Date of experience: 07/2025

Very enjoyable stay, room was clean and spacious with all amenities needed. Quick and easy check in with friendly and helpful service.

Dear Rebecca,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that you had such an enjoyable experience and that your room met your expectations for space, cleanliness, and amenities. It’s wonderful to know that the check-in process was swift and that our team made you feel welcome and well looked after from the start.

Your perfect ratings across every category mean a great deal to all of us. Knowing you felt comfortable and valued throughout your stay is exactly what we strive for with every guest.

Thank you again for your kind words. We hope to have the pleasure of welcoming you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
By Vegard
Couple
60-69 years
Reviewed: 4 months ago (04/07/2025)
Date of experience: 07/2025

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Dear Guest,

Thank you for taking the time to leave us your feedback.

Kind regards
from all of us at The Churchill
By Mark
Couple
50-59 years
Reviewed: 4 months ago (04/07/2025)
Date of experience: 07/2025

Superb. Fantastic welcome on arrival. Room was ideal. We really appreciated the views from the room and the time to just relax.

Dear Mark,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re absolutely delighted to hear that you received such a warm welcome on arrival and that your room was just right for your needs. It’s especially lovely to know that you enjoyed the views and found the space perfect for some well-deserved relaxation.

It’s also fantastic that you found our location easy to access and convenient for exploring the city. Your perfect scores for the room, cleanliness, service, and value are truly appreciated by all of us.

Thank you once again for your kind words. We look forward to welcoming you back to The Churchill for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Friends
70-79 years
Reviewed: 4 months ago (03/07/2025)
Date of experience: 07/2025

Very pleasant,no pressure,room functional and clean.Didn't use many of the facilities as had alternative plans in town which was only a short stroll away

Dear Porter,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear you found your visit so pleasant and that the relaxed atmosphere made for an enjoyable experience. It’s great to know your room met your expectations for both cleanliness and functionality, and that our location suited your plans perfectly—being just a short stroll from the centre does make exploring York very convenient.

Kind regards
from all of us at The Churchill
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