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Public Reviews Score
89%

"Very satisfied"

Based on 9,975 reviews across 6 portals
:
By David Flatley
Leisure travelers
50-59 years
Reviewed: 9 years ago (30/01/2017)
Date of experience: 01/2017

Very disappointed !! - Booked an executive room , 6;weeks in advance - then put in a room in the basement - Cups not washed !! - Wine didn't arrive - side dishes didn't arrive !! - Had to ask other waiter before both arrived !! - Poor value for money

No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (29/01/2017)
Date of experience: 01/2017

Our overall experience of the hotel was excellent. All of the staff were very helpful and friendly. The meal in the beautiful restaurant was lovely. Only a very short walk into York, it's ideally located!

By Emma Foxwell
Leisure travelers
30-39 years
Reviewed: 9 years ago (23/01/2017)
Date of experience: 01/2017

Really enjoyed our stay and we would recommend it to our friends and family.. The ambiance of the hotel was amazing. .

By R Hughes
Leisure travelers
60-69 years
Reviewed: 9 years ago (23/01/2017)
Date of experience: 01/2017

Staff are pleasant and helpful particularly at check in. Overall it was just about ok and in quite a good location but I would not recommend the hotel.

By Paul McNutt
Leisure travelers
50-59 years
Reviewed: 9 years ago (23/01/2017)
Date of experience: 01/2017

Very good. This was our 6th or 7th stay. We stayed in one of the new basement rooms-Room 138. it was a well appointed room although the bathroom was quite small.

No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (22/01/2017)
Date of experience: 01/2017

Pleasant clean place to stay > i would have developed a bad back if I had stayed longer . Very clean new bathroom

No Public Name
Leisure travelers
20-29 years
Reviewed: 9 years ago (17/01/2017)
Date of experience: 01/2017

I liked the hotel overall. However, I did not exactly feel like I was getting good value for money because it was so expensive

No Public Name
Leisure travelers
30-39 years
Reviewed: 9 years ago (17/01/2017)
Date of experience: 01/2017

Carpet in the room was thread bare in places and ripped in one corner, room 132.
And the carpark charge is a joke

No Public Name
Leisure travelers
20-29 years
Reviewed: 9 years ago (17/01/2017)
Date of experience: 01/2017

Had a pleasant stay. Staff was very friendly and made me feel welcomed. Room was nicely furnished and I appreciated the hospitable warm drinks and chocolate. Thank you for the stay!

By Vivien Curtis
Leisure travelers
60-69 years
Reviewed: 9 years ago (17/01/2017)
Date of experience: 01/2017

Excellent. Would definitely recommend and not hesitate to rebook when next visiting the area. No need to use car as as hotel was ideally situated.

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