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Public Reviews Score
89%

"Very satisfied"

Based on 9,992 reviews across 6 portals
:
No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (04/11/2016)
Date of experience: 10/2016

Had a really good stay at excellent location. The staff were extremely helpful and pleasant. Really nice atmosphere to hotel

By Cassie Conway
Leisure travelers
20-29 years
Reviewed: 9 years ago (01/11/2016)
Date of experience: 10/2016

Fantastic hotel! Staff were so helpful and friendly. The location is perfect for tourists (Tour bus just 5 minutes walk and town centre 10 minutes). Best hotel I've stayed at in York.

No Public Name
Leisure travelers
20-29 years
Reviewed: 9 years ago (31/10/2016)
Date of experience: 10/2016

Had a lovely time in York. The overall look and feel of the hotel was great. The location was fantastic and I would definitely recommend the hotel to family and friends.

No Public Name
Leisure travelers
20-29 years
Reviewed: 9 years ago (31/10/2016)
Date of experience: 10/2016

Pleasant stay, lovely hotel, friendly staff and very clean.

No Public Name
Leisure travelers
60-69 years
Reviewed: 9 years ago (31/10/2016)
Date of experience: 10/2016

Disappointing. Expensive for a three star hotel. Room was in basement and felt like it, meal in restaurant very poor. On the positive side staff very very friendly and efficient. Parking was a nightmare - impossible to turn car round due to people parking in restricted areas (not policed by hotel staff). They need to extend the carpark if they are to have same number of guests. People had to back out of the (very narrow) gates onto a busy A road. Would not recommend or return.

No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (31/10/2016)
Date of experience: 10/2016

Not wonderful all in all, when we came out of our room there was an overpowering smell of cooked breakfast.... The pace was overheated and stuffy. And the breakfast is overpriced for what it is and there was nothing extra ordinary about it.

All in all the only thing going for the hotel is its location.

By Mrs gray
Leisure travelers
40-49 years
Reviewed: 9 years ago (31/10/2016)
Date of experience: 10/2016

Very welcoming. Very helpful will be booking again

By Jade Hodgins
Leisure travelers
20-29 years
Reviewed: 9 years ago (27/10/2016)
Date of experience: 10/2016

An excellent stay in the prince of Wales suite. The staff were attentive at all times. Overall a lovely experience, would highly recommend.

By Frank Lin
Leisure travelers
40-49 years
Reviewed: 9 years ago (27/10/2016)
Date of experience: 10/2016

The best Hyatt hotel which I stay ever.

By Simon Park
Leisure travelers
50-59 years
Reviewed: 9 years ago (26/10/2016)
Date of experience: 10/2016

We enjoyed our time at the hotel but didn't like our room which was 141 as it was dark, warm and claustrophobic. However, the hotel was great and I'm sure the other rooms were lovely.

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