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Public Reviews Score
88%

"Very satisfied"

Based on 10,097 reviews across 6 portals
:
No Public Name
Family
50-59 years
Reviewed: 3 years ago (06/02/2023)
Date of experience: 02/2023

Good.... very friendly staff and naturally warm family feel.
Beautifully clean and well presented hotel.

By Liz McDermott
Couple
50-59 years
Reviewed: 3 years ago (05/02/2023)
Date of experience: 02/2023

Staff couldnt do enough for us, we bought a rascal from Bettys tearooms and they offered to heat it up for us!! Over and above! Thank you

No Public Name
Couple
50-59 years
Reviewed: 3 years ago (05/02/2023)
Date of experience: 02/2023

A really great hotel a great find we will stay again staff very friendly and efficient. We both really e joyed our evening meal with you

No Public Name
Couple
40-49 years
Reviewed: 3 years ago (05/02/2023)
Date of experience: 02/2023

Lovely, great service, nice friendly people, comfy stay, super breakfast. Would definitely come again.

No Public Name
Couple
60-69 years
Reviewed: 3 years ago (04/02/2023)
Date of experience: 02/2023

Very pleased with the Hotel overall although the room and bathroom size was disappointing for the cost in our opinion.
Service from all hotel staff was excellent with a couple of minor niggles which are easily fixable and which would, as someone who has worked in hospitality, be expected at this level.

By Sharan
Couple
50-59 years
Reviewed: 3 years ago (04/02/2023)
Date of experience: 01/2023

I would stay here again. Our visit was in January, so it was very cold. We would stay here again, but when it's warmer and for a minimum of 2 nights. Shame the Hotel doesn't offer any discounts for repeat guests. Maybe equalling what Wowcher offers (discounted price & free prosecco), but with free parking and 2 or more nights added into the offer

No Public Name
Couple
40-49 years
Reviewed: 3 years ago (04/02/2023)
Date of experience: 01/2023

It was an amazing hotel, and amazing location.
Wish there was more choice in the bar,
The staff were very knowledgeable and gave us directions to the popular locations.

By Nicola Dean & Paul Smith
Couple
50-59 years
Reviewed: 3 years ago (03/02/2023)
Date of experience: 02/2023

Wonderful. The only reason we didnt have breakfast dinner or use the bar was due to making the most of exploring gorgeous York

By Michelle Rook
Couple
40-49 years
Reviewed: 3 years ago (03/02/2023)
Date of experience: 01/2023

The size of the room let it down massively, why youd put people in a tiny room when there were larger rooms available as it was fully booked out

No Public Name
Friends
50-59 years
Reviewed: 3 years ago (03/02/2023)
Date of experience: 02/2023

Comfortable stay in a lovely building. Short walk from attractions, station and shops. Beds were really comfortable. Only negative was the small basin in the bathroom.

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