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Public Reviews Score
89%

"Very satisfied"

Based on 9,846 reviews across 6 portals
:
By Norman Foster
Couple
60-69 years
Reviewed: 5 months ago (21/05/2026)
Date of experience: 05/2026

An enjoyable stay very polite staff. Hotel beautifully positioned to visit all aspects of York. Thanks for making our stay such a memorable one.

Dear Norman Foster,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re truly delighted to hear that you had such a memorable visit and that our team’s warm welcome and attention to detail made a difference to your special occasion. It’s great to know the location was ideal for exploring York and that the Admiral suite helped make your anniversary even more enjoyable.

Your kind words regarding the standard of cleanliness and the comfort of your suite really mean a lot to all of us. We’re also glad you found the pricing reasonable and the service to your satisfaction.

Thank you again for choosing to spend this special milestone with us. We hope you’ll visit us again for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 5 months ago (21/05/2026)
Date of experience: 05/2026

We loved the hotel and all the staff were brilliant. Ian on reception was a font of knowledge and everyone was so friendly.
We will definitely be coming back

Dear Guest,

Thank you so much for taking the time to share your wonderful feedback following your recent visit.

We’re truly delighted to hear that you enjoyed your stay so much and that our team made such a positive impression on you. It’s fantastic to know you found everyone so welcoming and helpful throughout your time with us. Your kind words about the friendliness of the team and high standards across all aspects of your stay mean a lot to everyone here.

We’re thrilled to hear you’d like to return, and we can’t wait to welcome you back for another memorable experience.

Kind regards
from all of us at The Churchill
By Tanya Chapman
Couple
50-59 years
Reviewed: 5 months ago (19/05/2026)
Date of experience: 05/2026

We had a lovely stay at the Churchill and would highly recommend it to anyone we speak to or from this review.
Everything was great from reception to breakfast waiting staff.
In actual fact the two gentlemen that were on reception Saturday, Sunday and Monday daytime were wonderful. Happy to help and inform - thank you.

Dear Tanya Chapman,

Thank you so much for your fantastic feedback and for choosing to stay at The Churchill. We’re absolutely delighted to hear that you had such a wonderful visit and that you would feel confident recommending us to others—it truly means a lot to our team.

It’s lovely to know that every part of your experience, from reception through to breakfast, lived up to expectations. Your kind words about our reception team, especially the gentlemen on duty during your stay, are greatly appreciated and will certainly be shared with them. It’s always rewarding to hear that our staff’s friendly approach has made your stay even more memorable.

We’re also pleased that you enjoyed our convenient location close to the city’s main attractions, and that you found the cleanliness and value of our hotel to be just right for your needs.

Thank you once again for your generous review. We look forward to welcoming you back to The Churchill whenever your travels bring you to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 5 months ago (19/05/2026)
Date of experience: 05/2026

A very welcoming hotel as soon as we arrived in a great location
Reception staff very helpful and full of local knowledge and suggestions

Dear Guest,

Thank you very much for taking the time to let us know about your recent visit.

We're so glad to hear that you received such a warm welcome from the moment you arrived and that our team at reception could help with suggestions to make the most of your time in York.

Thank you again for sharing your experience. We hope to have the pleasure of welcoming you again on your next trip to York.

Kind regards
from all of us at The Churchill
By Rowan
Couple
30-39 years
Reviewed: 5 months ago (19/05/2026)
Date of experience: 05/2026

Friendly staff who helped to accommodate my needs. The hotel and rooms were beautiful. Delicious breakfast!

Dear Rowan,

Thank you so much for taking the time to share your fantastic feedback following your recent stay with us.

We’re truly delighted to hear that our team were able to assist with your needs and that you found the hotel and rooms to be so inviting. It’s wonderful to know you enjoyed your breakfast and had such a positive experience across all aspects of your visit.

Your kind words and perfect scores really mean a great deal to everyone here. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back to The Churchill for another enjoyable visit in the future.

Kind regards
from all of us at The Churchill
By William Bauer
Couple
60-69 years
Reviewed: 5 months ago (18/05/2026)
Date of experience: 05/2026

We enjoyed our stay. Our room was very comfortable. We liked the bar and option to order food there for more casual dining.

Dear William,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We're delighted to hear that you found the hotel to your standards. We're pleased that the standards of cleanliness and service met your expectations.

We truly appreciate your kind words and your positive ratings across the board. Thank you once again for choosing to stay with us, and we hope to welcome you back for another enjoyable visit to York in the future.

Kind Regards
Churchill hotel York
By Richard
Family
40-49 years
Reviewed: 5 months ago (18/05/2026)
Date of experience: 05/2026

Very enjoyable. Staff were wonderful, extremely friendly, and knowledgeable. The only slight issue was the hot water temperature, particularly in my parents room 122. No hot water some mornings and evenings, and when was had to run for a very long time and was tepid most of the time.

Dear Richard,

Thank you so much for sharing your experience with us. It’s truly heartening to hear that you found our team to be so friendly and knowledgeable, and that our location was ideal for exploring the city.

I’m sorry to learn about the issues with the hot water in your parents’ room. We understand how frustrating that must have been and appreciate your patience. Please be assured your feedback is valuable, and we will look into this promptly.

We hope to welcome you and your family back again for an even better stay.

Kind regards
from all of us at The Churchill
By Jane Brixey
Friends
70-79 years
Reviewed: 5 months ago (17/05/2026)
Date of experience: 05/2026

The staff were excellent, very friendly, helpful, and intuitive. Especial thanks to Ian at reception and the breakfast waiter (whose name I don’t know) who remembered our likes/dislikes after the first morning. We chose the hotel because it had a car park but did think the charge for it excessive.

Dear Jane,

Thank you so much for taking the time to share your lovely feedback. Your kind words about our service truly mean a lot to us.

We understand your concerns regarding the car parking charge. As with most hotels situated in the centre of York, complimentary parking isn't generally available, but we do try our best to offer competitive rates.

Kind regards
from all of us at The Churchill
No Public Name
Friends
60-69 years
Reviewed: 5 months ago (17/05/2026)
Date of experience: 05/2026

We were really pleased with the hotel. It met all our needs in terms of location, onsite parking, comfortable room, good food and of course excellent service

Dear Guest,

Thank you so much for sharing your feedback following your recent stay with us.

We’re delighted to know that the hotel suited all your needs. It’s also wonderful to hear that you enjoyed the food and experienced such great service from our team throughout your visit. Your positive comments really mean a lot to everyone here.

Thank you once again for choosing to stay with us. We hope you’ll visit us again soon.

Kind regards
from all of us at The Churchill
By John Ketteringham
Couple
70-79 years
Reviewed: 5 months ago (17/05/2026)
Date of experience: 05/2026

Love the hotel, nice friendly staff and short walk to centre of York. Lovely breakfast very clean room.

Dear John,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re truly delighted to hear that you enjoyed the team’s customer service I will be sure to pass this onto them as it serves as a great encouragement. It’s also fantastic to know that you appreciated your breakfast and found your room so clean and comfortable.

Feedback like yours is genuinely encouraging for the whole team and inspires us to maintain our high standards.Thank you again for your kind words. We look forward to welcoming you back to The Churchill for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
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