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Public Reviews Score
89%

"Very satisfied"

Based on 9,846 reviews across 6 portals
:
By Ben
Couple
40-49 years
Reviewed: 5 months ago (17/05/2026)
Date of experience: 05/2026

Very good. Nice clean rooms and attentive staff. Would definitely recommend and will definitely be back.

Dear Ben,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We are delighted to hear that you found the hotel to your standards, and that our team made a positive impression throughout your visit. It’s wonderful to know you enjoyed your experience so much that you’d recommend us and plan to return.

We truly appreciate your perfect scores across all areas, and it means a great deal to know we met your expectations in every aspect of your stay.

We look forward to welcoming you back for another enjoyable visit in the future.

Kind regards
from all of us at The Churchill
No Public Name
Business
50-59 years
Reviewed: 5 months ago (17/05/2026)
Date of experience: 05/2026

People were lovely……………………………………………………………………………………………………………………………………………………………………………………………………………………….

Dear Guest,

Thank you for taking the time to share your feedback with us.

We're really pleased to hear that you found everyone here to be so welcoming and friendly—your kind comments truly mean a lot to the team. It’s always encouraging to know when our guests feel well looked after during their stay.

Thank you again for choosing to stay with us. .

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 5 months ago (17/05/2026)
Date of experience: 05/2026

0verall a very nice stopover which fully met our needs of a quality stay with parking and restaurant near to York City centre so car could be parked and left until morning. Early check in a really good benefit. Property nice, room good, restaurant and bar very good. Expected to pay a good price for location and quality hotel but all round it was good value.

Dear Guest,

Thank you so much for taking the time to share your thoughts about your recent visit. We are delighted to hear that you found our property comfortable, convenient, and well-located for exploring York’s historic centre. It's fantastic to know the early check-in made your arrival even smoother and that you enjoyed our restaurant and bar. We appreciate your recognition of the value for the quality.

Kind Regards
Churchill hotel York
By David Acott
Couple
70-79 years
Reviewed: 5 months ago (17/05/2026)
Date of experience: 05/2026

Very satisfied would recommend
Location great, breakfast very good, restaurant good, good selection of mains, service & bar service very good
Employees were very helpful

Dear David,

Thank you very much for taking the time to share your lovely feedback following your recent stay with us.

We’re truly pleased to hear that you were so satisfied with your experience and that you would recommend us—your endorsement means a great deal to the whole team. Your kind comments about the helpfulness of our team are greatly appreciated and will be shared with everyone here as encouragement. Thank you again for your feedback and for choosing to stay with us. We hope to have the pleasure of welcoming you back to The Churchill for another enjoyable visit in the future.

Kind regards
from all of us at The Churchill
By Sonessa Matthews
Couple
40-49 years
Reviewed: 5 months ago (13/05/2026)
Date of experience: 04/2026

We were in the front room on the ground floor and found the noise from the street, people entering the hotel and at hours and from upstairs left us with little sleep. Expensive experience when you don’t get sleep!

Dear Sonessa Matthews,

Thank you for taking the time to share your feedback following your recent stay with us.

We’re pleased to hear that you found your room clean and that our team’s service met your expectations. These are important aspects for us, and we appreciate your recognition of them.

We are, however, very sorry to learn that your experience was affected by noise from the street, activity within the hotel, and disturbances from above. We understand how crucial a good night’s sleep is when staying away from home, and we regret that this made your visit less restful than it should have been. Your comments about the need for better soundproofing and your feelings regarding the surroundings are valued, and your observations will be shared with the relevant teams as we consider future improvements.

Thank you once again for your feedback. We truly value all guest perspectives as they help us make positive changes, and we hope you might consider staying with us again for a more comfortable experience.

Kind regards
from all of us at The Churchill
No Public Name
Family
30-39 years
Reviewed: 5 months ago (13/05/2026)
Date of experience: 05/2026

Overall experience was very good and it made our weekend break very easy. Out children had a great time and the room was spacious for us all!

Dear Guest,

Thank you so much for choosing to spend your weekend break with us and for sharing such kind feedback. We’re delighted to hear that your family enjoyed the stay. Thanks again for your lovely words, and we hope to welcome you and your family back for another enjoyable stay soon.

Kind regards
from all of us at The Churchill
By Mr and Mrs Bennett.
Couple
60-69 years
Reviewed: 5 months ago (13/05/2026)
Date of experience: 05/2026

Just what we needed, a lovely break, lovely hotel with great service and a short walk into The centre.

Dear Mr and Mrs Bennett,

Thank you so much for your wonderful feedback following your recent stay with us. We’re delighted to hear that your break was just what you needed and that our hotel provided that for you. Thank you once again for taking the time to leave your review. We hope to have the pleasure of welcoming you back for another lovely stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Family
40-49 years
Reviewed: 5 months ago (12/05/2026)
Date of experience: 05/2026

Fantastic stay made even better by the great staff! The ladies at the front desk were brilliant so helpful and knowledgeable and the waitressses at breakfast and in the beer garden went above and beyond to make us comfortable.

Dear Guest,

Thank you so much for sharing your fantastic feedback following your recent stay with us. We’re thrilled to hear that our team truly made a difference to your visit.
Thank you again for recognising our team’s efforts and for taking the time to leave your comments. We hope to welcome you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
No Public Name
Business
70-79 years
Reviewed: 5 months ago (12/05/2026)
Date of experience: 05/2026

I first spoke to a gentleman who was extremely helpful and described the directions to the hotel very clearly. He was clearly spoken (I am slightly deaf) and reassuring which made me feel confident about this choice of hotel. He told me that he would not be there when I arrived but that I would meet him when I was due to leave. The ladies at the desk on my arrival were very helpful and showed me to my upgraded room which was a DELIGHTFUL corner ground floor bedroom en suite. It was both practical and comfortable and just the perfect setting for an overnight stay. I have relatives in Yorkshire and will come again on the train, and make my base there in the autumn. Many thanks for a VERY enjoyable short stay!

Dear Guest,

Thank you so much for taking the time to share your thoughtful feedback following your recent stay with us.

It’s brilliant to hear that your initial call set such a positive tone for your visit, and that clear communication made your arrival smooth and reassuring—especially as you mentioned how important this was for your confidence. We’re also delighted our reception team made you feel so welcome from the moment you arrived and that your upgraded corner ground floor room made a big impression. It’s wonderful to know you found your room both comfortable and practical, and that it provided just the right atmosphere for your short stay.

Your kind comments about our convenient location, tasteful accommodation, and those little touches like the Kit Kats and coffee bags have truly made our day. We’re thrilled to hear you are already planning a return trip to Yorkshire and would be delighted to welcome you back when you visit in the autumn.

Thank you again for your generous words and for choosing to make us your base in York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 5 months ago (12/05/2026)
Date of experience: 05/2026

We had the best stay. Every member of staff was amazing and nothing was too much trouble.
The hotel is lovely, clean and well maintained.
We would definitely book to stay there again and would absolutely recommend.

Dear Guest,

Thank you so much for taking the time to share such wonderful feedback following your recent stay with us. We’re thrilled to hear that you had such a fantastic experience and that our team made a real difference. We also truly appreciate your kind words about the room. It’s lovely to know that you found everything met your expectations and that you’d consider returning or recommending us to others. We look forward to welcoming you back to The Churchill for another memorable stay in the future.

Kind regards
from all of us at The Churchill
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