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Public Reviews Score
89%

"Very satisfied"

Based on 9,846 reviews across 6 portals
:
By Mr & Mrs Povey
Couple
70-79 years
Reviewed: 5 months ago (11/05/2026)
Date of experience: 05/2026

We loved this place so much we stayed an extra night, the staff were absolutely lovely and couldn’t do enough for you. We will be going back absolutely.

Dear Mr & Mrs Povey,

Thank you so much for taking the time to share such wonderful feedback following your recent stay with us.
It’s fantastic to hear that you enjoyed your visit. We’re delighted to know that our team helped make your time here memorable. We can’t wait to welcome you back for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
By Matthew Hoyle
Family
40-49 years
Reviewed: 5 months ago (11/05/2026)
Date of experience: 05/2026

Had a great time, all the staff was very welcoming and friendly, food in the beer garden was very nice

Dear Matthew,

Thank you very much for sharing your feedback following your recent stay with us. We’re delighted to hear that you had such an enjoyable visit and that our team made you feel so welcome throughout your time at the hotel. Thank you again for your kind words, and we hope to have the pleasure of welcoming you back to The Churchill in the future.

Kind Regards
Churchill hotel York
By Brett Smith
Couple
60-69 years
Reviewed: 5 months ago (11/05/2026)
Date of experience: 05/2026

Loved staying at the hotel - the bed in our room was terrible, especially on my wife's side. You need to have more comfortable beds.

Good afternoon,

Thank you for your lovely comments about your stay — we’re really pleased to hear you enjoyed your time with us.
I’m very sorry to hear that you found the bed uncomfortable, particularly on your wife’s side. All of our mattresses are hotel-grade and chosen to suit a wide range of guests, however we do understand that comfort is very much a matter of personal preference.
We really appreciate you taking the time to share your feedback.

Kind regards
The Churchill hotel York
No Public Name
Couple
40-49 years
Reviewed: 5 months ago (11/05/2026)
Date of experience: 05/2026

Good location, but if you want any kind of sleep after 7am not for you, I understand people like to get up early to explore, but also when you are on holiday it’s nice to relax a little.

Good afternoon,

Thank you for sharing your feedback following your stay with us.
Whilst we’re pleased to hear you found our location convenient, I’m very sorry to read about the issues you experienced with noise and the condition of your room. We understand how important a good night’s sleep is, especially when you’re looking to relax during your time away, so it’s disappointing to hear this impacted your stay. Had these matters been brought to our reception team’s attention during your stay, they would have been more than happy to assist and investigate promptly, whether that be offering a room move where possible or addressing the maintenance concerns directly. We always encourage guests to let us know at the time so that we can do our very best to resolve any issues and make their stay as comfortable as possible.
We really appreciate you taking the time to provide your feedback, as it helps us to review and improve both our facilities and guest experience.

Kind regards
The Churchill Hotel York
No Public Name
Friends
60-69 years
Reviewed: 5 months ago (11/05/2026)
Date of experience: 05/2026

Very good all around. Staff were wonderful. Excellent location for museums, city wall, Minster and train station

Dear Guest,

Thank you for taking the time to share your lovely feedback. We are delighted to hear you enjoyed our convenient location and had a pleasant experience with our team. Your kind words about our staff truly encourage us, and we’re glad our facilities suited your visit to York.

Kind regards
from all of us at The Churchill
By Wilfred & Norma Hannon
Couple
80+ years
Reviewed: 5 months ago (11/05/2026)
Date of experience: 05/2026

Very memorable and look forward to our next visit. We will recommend to all our friends and family the quality and friendliness of the hotel.

Dear Wilfred & Norma,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us. We’re truly delighted to hear that your experience was so enjoyable and memorable—especially as you were celebrating such a special milestone.

It’s fantastic to know that you found your room up to all of your expectations. We’re honoured to have been part of your 60th wedding anniversary celebration, and it’s heartening to hear that you would happily recommend our hotel to family and friends. Thank you once again for your thoughtful comments—we hope to welcome you both back for another memorable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 5 months ago (11/05/2026)
Date of experience: 05/2026

Outside beer garden was great, enjoyed a few drinks there along with a pizza. Car parking was also great, parking on site is a bonus.

Dear Guest,

Thank you very much for sharing your feedback following your recent stay with us.

We’re delighted to hear you enjoyed spending time in our beer garden and that the food and drinks added to a pleasant visit. It’s also lovely to know that having the convenience of on-site parking helped make your stay even easier.

We really appreciate your detailed ratings and your honest input about your room and the value for your stay. Your feedback is important to us and will be shared with the team.

Thank you once again for choosing to stay with us, and we hope to welcome you back to The Churchill on your next trip to York.

Kind regards
from all of us at The Churchill
By Paul Moore
Couple
50-59 years
Reviewed: 5 months ago (11/05/2026)
Date of experience: 05/2026

Our stay at the Churchill was lovely. We stayed in the Bridal Suite and the room was clean, spacious and lovely. The staff were very helpful and kind. The parking of our car was simple, just had to register details at reception. Our only gripe was the shower in the ensuite which was very weak, the pressure should be increased to make getting showered easier, rather than having to stand there for ages to get showered and hair rinsed. Apart from that we have a lovely stay. Would we stay at the Churchill again, yes we would. Would we recommend this hotel, yes we would. Just sort the shower. The breakfast was lovely as were the drinks in the bar and the garden. The location was great, just a short walk into York where we had afternoon teas at Bettys. visited the Shambles, Market, the York Dungeons, The National railway museum too which was great but a bit of a walk to get to and from there. York is a beautiful city and one we will return too again, staying at the Churchill Hotel.

Dear Paul Moore,

Thank you so much for taking the time to share such detailed and thoughtful feedback following your recent stay with us. We’re truly delighted to hear how much you enjoyed the Bridal Suite and found it both spacious and impeccably clean. It’s also wonderful to know that our team made a positive impression on your visit and that parking was a straightforward process.

We appreciate your comments about the ensuite shower and understand how important good water pressure is for a comfortable stay. Your suggestion is noted, and we will certainly review this as we continue to maintain and enhance our facilities.

It’s fantastic to read that you made the most of our location, enjoying breakfasts, drinks in the bar and garden, and exploring so much of what York has to offer.

Thank you again for your kind words and constructive feedback. We look forward to welcoming you back for another stay the next time you visit this wonderful city.

Kind regards
from all of us at The Churchill
No Public Name
Alone
60-69 years
Reviewed: 5 months ago (11/05/2026)
Date of experience: 05/2026

Wonderful - this is the most comfortable and friendly hotel in York. This is my 4th visit and I'll be back.

Dear Barnard,

Thank you so much for sharing your fantastic feedback with us. We’re truly delighted to know that you find our hotel both comfortable and welcoming—your generous words about your experience mean a great deal to the whole team.

It’s wonderful to hear that you continue to choose us for your stays in York, and we really appreciate your loyalty and all of your perfect scores across the board. Knowing that you plan to return is the highest compliment we could hope for.

Thank you once again for taking the time to write such a kind review. We look forward to welcoming you back for your next visit.

Kind regards
from all of us at The Churchill
No Public Name
Family
70-79 years
Reviewed: 5 months ago (11/05/2026)
Date of experience: 05/2026

The rooms were very comfortable and clean The staff were very helpful
The breakfasts were excellent
It was very close to the station and centre of the city

Dear Guest,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that you found your room so comfortable and spotless, and that you were well looked after by our team. Your kind words about our breakfasts are much appreciated—it’s great to know they helped start your day off well.

It’s also lovely to hear that our central location suited your needs, making it easy to explore the city and reach the station.

Thank you again for your wonderful feedback and perfect scores across the board. We hope to welcome you back to The Churchill for another enjoyable visit in the future.

Kind regards
from all of us at The Churchill
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