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Public Reviews Score
89%

"Very satisfied"

Based on 10,038 reviews across 6 portals
:
No Public Name
Couple
50-59 years
Reviewed: 4 months ago (26/06/2025)
Date of experience: 06/2025

Really enjoyed our stay here wish it had been longer, staff were so helpful and friendly , room was amazing , breakfast was outstanding lots to choose from

Dear Laura,

Thank you so much for taking the time to share your lovely feedback following your recent stay with us.

We’re absolutely delighted to hear that you enjoyed your visit and that the friendly, helpful service from our team helped make your experience so memorable. It’s wonderful to know you were impressed with your room and that breakfast stood out for its variety and quality—your comments mean a great deal to everyone here.

Your fantastic ratings across every aspect, from cleanliness and comfort to service and value, are very much appreciated. We always aim to give guests a stay to remember, so it’s great to know you had such a positive time, even if it was a short visit.

Thank you once again for your kind words. We hope to welcome you back for a longer stay next time!

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 4 months ago (25/06/2025)
Date of experience: 06/2025

Good. its a lovely hotel but they need to get things right and guest should come first. Without the likes of my husband and i staying at your hotel there would be “no hotel “as you would not survive on passing trade only. The guests need to be treated better especially when it comes to seating in the beer garden

Dear Giles,

Thank you for taking the time to share your feedback following your recent stay with us.

We’re delighted that you found the hotel to be lovely, and it’s great to hear your room was comfortable and clean. Your positive comments on the overall cleanliness and your satisfaction with our facilities are much appreciated.

We’re genuinely sorry to hear that your experience with seating in the beer garden didn't meet your expectations. Whilst you were welcome to sit anywhere in the beer garden it should have been made clearer that you should take a table of a suitable size for two people, some of the larger tables were booked in advance and therefore needed for the parties of the appropriate size hence needed vacating.

We really appreciate you choosing to stay with us and contributing your valuable perspective. We hope to welcome you for another visit in the future.

Kind regards
from all of us at The Churchill
By Andrew Barnes
Couple
40-49 years
Reviewed: 4 months ago (25/06/2025)
Date of experience: 06/2025

Always a pleasure at the Churchill, from the moment we walked in Ian was a delight and all the staff were warm and friendly, the meal was fantastic and the cocktails splendid, location and the hotels history are second to none, just the room let it down slightly this time , rotten bathroom door , rusty mirror, wonky loo roll holder and a fusty , stale smell in the room .

Dear Andrew Barnes,

Thank you very much for sharing your feedback following your recent stay with us.

We’re thrilled to hear that you enjoyed the warm hospitality from our team and found your dining and cocktail experiences to be so memorable. It’s wonderful that our location and the character of our historic hotel added to your enjoyment and helped make your visit special.

At the same time, we’re genuinely sorry to hear that aspects of your room did not meet the standards we aim for on this occasion. Your comments regarding the bathroom door, mirror, loo roll holder, and especially the odour and the condition of the carpet are noted and will be shared with our housekeeping and maintenance teams. Feedback like yours is invaluable to us as it highlights where we can improve the comfort and appeal of our rooms.

Thank you again for your honesty and for your kind words about our service and atmosphere. We hope to have the chance to welcome you back, and to provide you with a stay that measures up in every way.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 4 months ago (25/06/2025)
Date of experience: 06/2025

Hotel in great location, car park right outside hotel but very tight if you have a big car, older gentleman on reception was lovely and helpful when we checked in, our room was on the top floor, it was tiny with one small window no air conditioning and was very hot, never slept due to the heat and would spend time in our room due to the heat

Dear Nelson,

Thank you for taking the time to share your feedback following your recent stay with us.

We’re really pleased that you appreciated our location and found it convenient for exploring the city. It’s lovely to hear that our team member at reception made you feel welcome and assisted you during check-in.

We are sorry, however, that your room was too warm and felt small, especially during your time on the top floor and through this recent heatwave.

We also appreciate your remark about the car park—while the convenience of having parking just outside is a plus, we realise it can be a squeeze for larger vehicles due to the age and layout of the property.

Thank you again for your honest feedback. We hope you enjoyed your time in York overall and would love to welcome you back in the future.

Kind regards
from all of us at The Churchill
No Public Name
Business
60-69 years
Reviewed: 4 months ago (25/06/2025)
Date of experience: 06/2025

Staff were very helpful and friendly. I can't comment on the food as we did not eat in the restaurant. My friend could not believe that the breakfast wasn't included for the price we paid for the room, but overall our stay was pleasant

Dear Heginbotham,

Thank you for taking the time to share your feedback following your recent stay with us.

It's lovely to hear that you found our team both helpful and friendly, and we’re pleased that the cleanliness and overall presentation of the hotel met your expectations.

Thank you once again for your honest review. We hope you'll consider staying with us again on your next visit to York.

Kind regards
from all of us at The Churchill
By Julie Hepple
Family
50-59 years
Reviewed: 4 months ago (25/06/2025)
Date of experience: 06/2025

Excellent very happy lovely hotel. Very clean lovely walk into York a short 5 minute walk. Lovely room. Lovely helpful staff highly recommend will definitely be back.

Dear Julie Hepple,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We are absolutely delighted to hear that you had such a positive experience and that our team was able to make you feel welcome and well looked after. It's fantastic to know that you enjoyed the comfort and cleanliness of your room, as well as our handy location just a short stroll from the city centre.

Your high praise for our service and value means a great deal to everyone here. We truly appreciate your kind recommendation and are thrilled to know you plan to return for another visit.

We look forward to welcoming you back to The Churchill very soon.

Kind regards
from all of us at The Churchill
By Mark Norris
Couple
60-69 years
Reviewed: 4 months ago (25/06/2025)
Date of experience: 06/2025

Very friendly and Professional service that we both enjoyed.
York is a very interesting place to visit

Dear Mark Norris,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re thrilled to hear that you and your companion enjoyed the welcoming and professional service provided by our team.

York is indeed full of fascinating history and attractions, and we’re delighted our hotel could provide you with the perfect base for exploring the city.

Thank you again for your kind words and excellent ratings across the board. We hope to have the pleasure of welcoming you back for another memorable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Family
60-69 years
Reviewed: 5 months ago (23/06/2025)
Date of experience: 06/2025

From the moment we arrived, we were welcomed and cared for by the hotel staff. The hotel is beautiful and while there are many rooms, it is quaint and quiet. It is a step back in time with modern conveniences. Thank you!

Dear Patricia,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re thrilled to know that you felt so warmly welcomed by our team from the moment you arrived, and that you found the hotel’s unique blend of historic charm and modern comforts to be just what you were looking for.

We truly appreciate your kind words about the period design of your room and the high standard of cleanliness you experienced throughout your stay. It’s great to know that the daily housekeeping and attention to detail added to your overall enjoyment.

Thank you as well for recognising the value and quality we strive to provide. Your comments mean a great deal to everyone here, and we hope to have the pleasure of welcoming you back for another memorable visit soon.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 5 months ago (23/06/2025)
Date of experience: 06/2025

Very good. Room comfortable and well equipped. Wide choice in the restaurant. Manoeuvring in the car park a bit tricky but any parking in York City centre is a major bonus.

Dear Julian,

Thank you for taking the time to share your feedback following your recent stay with us.

We’re really pleased to hear that you found your room comfortable and well equipped, and that you enjoyed the variety of options available in our restaurant. It’s always our aim to ensure guests have both comfort and great dining experiences throughout their visit.

We appreciate your comments regarding the car park, and we’re glad that the convenience of having on-site parking added value to your stay, especially given how rare it is to find parking right in the centre of York.

Thank you again for your thoughtful review and positive ratings. We hope to welcome you back for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Family
60-69 years
Reviewed: 5 months ago (23/06/2025)
Date of experience: 06/2025

We stayed in the Churchill for two nights. The staff were very helpful and friendly from checking in to checking out. There's a lovely garden to sit and have drinks and food and as it's only five minutes walk into York centre this makes it a great place to stay.

Dear Jean,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We are delighted to know that our team made you feel welcome from the moment you arrived to the time you checked out. It’s wonderful that you enjoyed relaxing in our garden with some drinks and food.

It’s great to hear that our location provided the perfect base for exploring York, and your excellent ratings for room, cleanliness, service and value truly mean a lot to us.

Thank you again for your kind comments. We look forward to welcoming you back for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
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