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Public Reviews Score
89%

"Very satisfied"

Based on 9,832 reviews across 6 portals
:
No Public Name
Leisure travelers
60-69 years
Reviewed: 10 years ago (18/10/2016)
Date of experience: 10/2016

Really nice break, good hotel in great location. Thanks

By Fraser Hunter
Leisure travelers
30-39 years
Reviewed: 10 years ago (18/10/2016)
Date of experience: 10/2016

The room (118) was very small, we were incredibly disappointed when we walked in. The room just did not reflect the hotel we thought we were coming into, it looks amazing on the outside. We were so gutted and felt so cheated by you that we felt we could not even enjoy the bar or restaurant as we had such a sour taste in our mouth. We've stayed at Hotel 53 and Hampton by Hilton in York, both hotels had much nicer bigger rooms for the same money compared to the corner cupboard you stuck us in.

The TV was at a funny angle on the wall so when lying on the bed after a busy day it was really awkward to watch.

To make it worse on Wednesday 12th at 6.30pm when I went for a shower, there was no hot water coming through, that was the icing on the cake for me.

Never has a hotel spoiled a getaway for us as much as you did. We love York, we've been 4 times now and we'll keep coming back. Hopefully other hotels will not let us down as much as you did!

No Public Name
Leisure travelers
40-49 years
Reviewed: 10 years ago (18/10/2016)
Date of experience: 10/2016

Very good. xxxxxxxxxxxxx

No Public Name
Leisure travelers
20-29 years
Reviewed: 10 years ago (17/10/2016)
Date of experience: 10/2016

While I only recommend that friends and family stay at places I find 5/5 across the board, I would have stayed again were it not for the overnight parking charge of £10. Seeing as the car park is private, I find it bad-mannered and cheap to charge guests on their arrival instead of being made to feel welcome. If it weren't for the parking charge (and what that tells you about the character of the ownership or management), we would almost definitely have returned. The service, on the other hand, was very good so this heightens the overall score.

No Public Name
Leisure travelers
50-59 years
Reviewed: 10 years ago (17/10/2016)
Date of experience: 10/2016

Good , slight niggles it nothing serious

By Shaun Wadsworth
Leisure travelers
60-69 years
Reviewed: 10 years ago (17/10/2016)
Date of experience: 10/2016

Looking forward to coming back.

By Stuart Lockhart
Leisure travelers
60-69 years
Reviewed: 10 years ago (15/10/2016)
Date of experience: 10/2016

Excellent stayed a few times but this was the best experience yet

By Mrs J Jenkins
Leisure travelers
60-69 years
Reviewed: 10 years ago (14/10/2016)
Date of experience: 10/2016

Very pleasant stay. The bathroom was a little tight with the shower door opening on to the bathroom door. Should anyone fall or be taken ill, it would be difficult to gain access, therefore a health and safety issue.
Paying to park as a quest, considering the price of our stay was rather annoying, although we did know about this in advance.
I reported the inefficient hair drier to reception but it was not replaced.
Minor issues but worthy of note and did not spoil our experience.

No Public Name
Leisure travelers
60-69 years
Reviewed: 10 years ago (14/10/2016)
Date of experience: 10/2016

Good location. Overpriced accomodation & very overpriced bar drinks

By Lesley Matthews
Leisure travelers
50-59 years
Reviewed: 10 years ago (14/10/2016)
Date of experience: 10/2016

Excellent stay at this hotel. Conveniently located, friendly efficient staff. The one thing we didn't like about our room was the lack of good lighting around the mirrors in the bathroom and dressing table area. This made it awkward to insert contact lenses and apply makeup.

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