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Public Reviews Score
89%

"Very satisfied"

Based on 9,846 reviews across 6 portals
:
By Finn von Hammerstein
Family
50-59 years
Reviewed: 5 months ago (11/05/2026)
Date of experience: 05/2026

Sehr gutes Hotel. Sehr freundliche Leute v.a. am Empfang. Hilfsbereit und familiär wie bei Freunden. Einfach perfekt. Zimmer ein wenig klein aber fein.

Dear Finn von Hammerstein,

Thank you so much for sharing your experience with us. We are delighted to hear that you felt warmly welcomed and found our team especially helpful—it means a lot to know you enjoyed a friendly atmosphere.

We take note of your comments on the room size and are pleased that you found it comfortable and well-kept. Your feedback is truly appreciated.

Kind Regards
John Wallace
General Manager
No Public Name
Couple
70-79 years
Reviewed: 5 months ago (11/05/2026)
Date of experience: 05/2026

Ideal location for us, we had a ground floor room which had tables located outside in the beer garden, we had concerns that if it had been warm we would have had noise when we went to bed, not a criticism of people using the beer garden just possible location of the table outside. Overall satisfied with our stay.

Dear Guest,

Thank you very much for taking the time to leave your feedback. We are pleased to hear that our central location worked well for your visit and that you found the service and cleanliness to your satisfaction.

We appreciate your comments regarding your room’s proximity to the beer garden and understand your concerns about potential noise. We always strive to ensure that all our guests enjoy a comfortable and restful stay and we do close the beer garden for exactly this reason at 10pm in the week and 10.30pm at a week-end.

Kind regards
from all of us at The Churchill
By Lynsey
Couple
60-69 years
Reviewed: 5 months ago (11/05/2026)
Date of experience: 05/2026

Hotel is in an excellent location for a short break in York by train. Room was clean and comfortable, food very good and all the staff were extremely helpful and friendly.

Dear Lynsey,

Thank you so much for taking the time to share your kind feedback following your recent stay with us.

We’re truly delighted to hear that our central location made your visit to York an easy and enjoyable experience, especially if you arrived by train. It’s wonderful to know that your room met your expectations for comfort and cleanliness, and that you enjoyed the meals during your stay.

Your kind words about our team are especially appreciated—it means a lot to know you found everyone so friendly and helpful, as we always aim to make our guests feel welcome and well looked after.

Thank you again for your positive review and for giving us perfect scores across the board. We hope to welcome you back to The Churchill for another great stay in the future.

Kind regards
from all of us at The Churchill
By Darren Hartley & Anita Hartley
Couple
50-59 years
Reviewed: 5 months ago (11/05/2026)
Date of experience: 05/2026

The Hotel was lovely along with the staff who made the stay as the food especially the breakfast was excellent and I have stayed in a lot of hotels around the uK

Dear Darren Hartley & Anita Hartley,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re delighted to hear that you found the hotel and our team left such a positive impression, helping to make your visit memorable. It’s especially pleasing to know that breakfast stood out as a highlight of your stay—your comments are greatly appreciated, particularly given your extensive experience travelling around the UK.

It’s fantastic to hear that you enjoyed the clean and comfortable room, our convenient location close to the city centre, and felt that the pricing reflected both the standard of the accommodation and the service received.

Thank you again for your kind words and perfect scores across the board. We hope to have the pleasure of welcoming you back to The Churchill in the future.

Kind regards
John Wallace
General Manager
By Denise
Couple
60-69 years
Reviewed: 5 months ago (10/05/2026)
Date of experience: 05/2026

We would definitely stay at The Churchill again if we are lucky enough to come back to York. Close to railroad station and a short, lovely walk to the old part of town. Fresh air with the windows open was heavenly! Also special mention of Ian, the concierge at the front desk...his insights on the history and places to go for dining and a pint were a big part of our enjoyment of the York.

Dear Denise,

Thank you so much for your wonderful feedback and for taking the time to share your experience with us.

It’s fantastic to hear that you enjoyed our convenient location, making it easy to explore both the railway station and the historic heart of York. We’re delighted you appreciated those special views of the Minster and were able to enjoy some fresh air with the windows open—there’s nothing quite like it to make a stay memorable. We’re also very pleased to know the cleanliness of your room met your expectations and added to your comfort.

It means a great deal that our team, and in particular the personal insights and recommendations from our concierge, enhanced your stay and helped you discover the best of what York has to offer. Hearing that the value matched or even exceeded your expectations makes your comments all the more rewarding.

Thank you again for your thoughtful review and for mentioning you would choose to stay with us again. We look forward to welcoming you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
No Public Name
Group
60-69 years
Reviewed: 5 months ago (10/05/2026)
Date of experience: 05/2026

Still excellent. Stayed a few year ago. Would recommend to anyone wishing to have a comfortable stay a very short walk from City walls.

Dear Guest,

Thank you so much for choosing to revisit us and for sharing such kind feedback. We’re thrilled to hear that you still found your experience to be excellent, and that our location close to the City walls, as well as your comfort, helped make your stay enjoyable once again.

It means a great deal to us that you’d recommend The Churchill to others. Your positive comments across the board for room quality, service, cleanliness and value are incredibly encouraging for our whole team.

We look forward to welcoming you back for another comfortable visit whenever you’re next in York.

Kind regards
from all of us at The Churchill
No Public Name
Friends
60-69 years
Reviewed: 5 months ago (10/05/2026)
Date of experience: 05/2026

We had a lovely stay, with very helpful informative staff on the local area.
Would definitely Italy recommend to anyone visiting York.

Dear Guest,

Thank you so much for sharing your experience with us. We are really pleased to hear you enjoyed a peaceful stay and that our team could help make your visit to York memorable with their local knowledge.

It’s great to know our quiet location and high standards of cleanliness met your expectations, and that you found your room comfortable. We appreciate your feedback regarding breakfast and pricing.

Kind regards
from all of us at The Churchill
By Mairi Adam
Friends
60-69 years
Reviewed: 6 months ago (09/05/2026)
Date of experience: 05/2026

Delighted with my stay at the Churchill, in a small double room. Room was very well fitted out with everything I needed. All staff were so pleasant and helpful. The public areas are lovely, and the breakfast was fantastic.

Dear Mairi Adam,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re delighted to know that you found your small double room so well equipped and comfortable, and that it met all your needs during your visit. Hearing that our team made such a positive impression with their friendly and helpful service is very much appreciated, as it’s always our aim to help our guests feel right at home.

It’s fantastic to hear that you enjoyed spending time in our public areas and that you found the breakfast to be a highlight of your stay. We’re also pleased our location proved convenient for you, making it easy to explore the city centre and reach us from the station.

Your comments on value are also truly valued—we strive to offer an experience that matches the quality you expect, and it’s great to know you felt your visit represented good value.

Thank you once again for your kind words. We hope we’ll have the pleasure of welcoming you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 6 months ago (08/05/2026)
Date of experience: 05/2026

Our overall experience was fab . We will definitely be returning here , the atmosphere and the staff where great , nothing was to much trouble , we where able to store our luggage on the day of leaving until we where ready to leave

Dear Guest,

Thank you so much for your wonderful feedback and for taking the time to share your experience with us.

It’s fantastic to hear that you loved the atmosphere and that our team made such a positive impression—knowing nothing was too much trouble for you means a lot to everyone here. We’re really glad you found the location convenient for exploring the city, enjoyed spotless accommodation, and found our luggage storage helpful on your day of departure.

Your perfect ratings for the room, cleanliness, service, and value are greatly appreciated. It’s a real pleasure to know you’re already planning to return, and we can’t wait to welcome you back for another fantastic stay.

Kind regards
from all of us at The Churchill
By Mike Hardley
Couple
60-69 years
Reviewed: 6 months ago (08/05/2026)
Date of experience: 05/2026

I cant recommend this hotel highly enough. The room "The Marlborough" was excellent, clean and the bed was to die for. The staff were very friendly, polite, professional and very helpful. The overall ambience of the hotel relaxing and quiet. Car parking was a bit pricey. But other than that a really superb hotel and we will be visiting again.

Dear Mike Hardley,

Thank you very much for sharing such a wonderful review following your recent stay with us.

We’re absolutely delighted to know that you found your experience in The Marlborough room to be so comfortable and clean, and that the quality of the bed made your stay extra special. It’s fantastic to hear that our team’s friendly, polite, and professional approach contributed to a relaxing and enjoyable atmosphere throughout your visit, and that you appreciated our central, convenient location.

We appreciate your comments regarding the price of car parking. In the centre of York, free parking is rare, and we do our best to keep our charges competitive for the area. Thank you for understanding and for sharing your perspective.

It means a great deal to us that you would so highly recommend The Churchill and are planning to return. Your kind remarks about the ambience and service truly encourage our team.

Kind Regards
John Wallace
General Manager
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