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Public Reviews Score
89%

"Very satisfied"

Based on 9,835 reviews across 6 portals
:
No Public Name
Leisure travelers
60-69 years
Reviewed: 10 years ago (16/07/2016)
Date of experience: 07/2016

Having lived and worked in York for many years I was wanting somewhere to provide a comfortable base for a brief visit. I have stayed in cheaper hotels in previous years but have always found them wanting, this was exactly what I wanted. The room was clean and well equipped. Ian was very welcoming and helpful.

By Paul phillips
Leisure travelers
60-69 years
Reviewed: 10 years ago (15/07/2016)
Date of experience: 07/2016

Dissapointing !!saw hotel when in York last year and decided it would be a lovely place to stay this year, for our granddaughter graduation. We booked two nights,but only stayed one night due to the fact that we could not sleep due to the noise!!!we were in room 137,and there was a constant mechanical humming noise,which kept us awake. I went to reception at about 6:30 am and told the male receptionist that we would be booking out early.t There was also another male at the desk, which I took to be management,as we had seen this gentleman the previous evening around the bar.Hedid not acknowledge me , so I carried on putting our bags in the car. At about 8am when we were ready to leave,we spoke to a young lady on the desk, who was very helpful and sympathetic ,and offered to move our room.At this stage we decided it was too late as all our belongings were in our car. She did say that she would talk to the manager and see if we could have a refund for the one night,(as you have to pay for your accommodation on arrival !!??)and she would ring us with the outcome.At the time of writing this,we have heard nothing! The hotel is really nice,if,in my opinion,overpriced. This problem could have been handled better,in my opinion.

No Public Name
Leisure travelers
50-59 years
Reviewed: 10 years ago (15/07/2016)
Date of experience: 07/2016

I've been a few times , excellent as always

By Lewis Shorttle
Leisure travelers
20-29 years
Reviewed: 10 years ago (14/07/2016)
Date of experience: 07/2016

Amazing stay! Arrived for one night, wished we stayed longer. Friendly and curtious staff, very helpful and knowlegable about the hotel, were so welcoming from start to finish. The room was lovely, very unique and the finishing touches were a bonus. It would be a pleasure to return and stay there again, preferably for longer.

No Public Name
Leisure travelers
50-59 years
Reviewed: 10 years ago (14/07/2016)
Date of experience: 07/2016

a lovely hotel .very nice friendly staff .and a good selection for breakfast.

No Public Name
Leisure travelers
50-59 years
Reviewed: 10 years ago (14/07/2016)
Date of experience: 07/2016

We would come again! Good value for money. Great location quirky hotel. Yep a great stay.

No Public Name
Leisure travelers
30-39 years
Reviewed: 10 years ago (13/07/2016)
Date of experience: 07/2016

Fantastic..will visit again.

By Debbie
Leisure travelers
60-69 years
Reviewed: 10 years ago (13/07/2016)
Date of experience: 07/2016

Excellent. I was celebrating my 60th birthday with my family and we were all extremely impressed.

No Public Name
Leisure travelers
70-79 years
Reviewed: 10 years ago (13/07/2016)
Date of experience: 07/2016

Very good would return to this hotel

By Paul Cooper
Leisure travelers
60-69 years
Reviewed: 10 years ago (13/07/2016)
Date of experience: 07/2016

Excellent! Very pleasant and helpful staff. Perfect location. Great ambience.

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