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Public Reviews Score
88%

"Very satisfied"

Based on 10,098 reviews across 6 portals
:
No Public Name
Couple
70-79 years
Reviewed: 2 weeks ago (05/09/2025)
Date of experience: 09/2025

We will definitely return and ALL the staff are brilliant , polite and professional.
The overall experience was great my wife and I had a wonderful anniversary evening together

Dear Guest,

Thank you so much for your wonderful feedback following your anniversary stay with us.

We are truly delighted to hear that you and your wife had such a special evening and that our team helped to make your celebration memorable.

Thank you once again for your thoughtful review and perfect scores across all areas. We couldn’t be happier to know you plan to return, and we look forward to welcoming you back for another memorable visit.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 2 weeks ago (04/09/2025)
Date of experience: 08/2025

Lovely hotel. Great location. Staff are friendly especially the guy that checked us in ( he knew Silloth very well ). Would highly recommend The Churchill and would definitely visit again.

Dear Guest,

Thank you so much for taking a moment to share your kind review following your recent stay with us.

We’re truly delighted that you enjoyed our convenient location and appreciated the friendly service from our team—especially at check-in. It’s wonderful to hear that your visit left you so impressed and that you would recommend The Churchill to others.

Your high marks across cleanliness, value, and service mean a great deal to everyone here. We’re very pleased to know you are already looking forward to another stay with us.

Kind regards
from all of us at The Churchill
No Public Name
Couple
40-49 years
Reviewed: 2 weeks ago (04/09/2025)
Date of experience: 09/2025

Lovely hotel will be returning was a bit warm in the room as the window didnt stay open and a fan was provided but it wasnt enough air conditioning maybe needed. Lovely room and bathroom and the hotel was very smart loves it 🙂

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent visit.

We’re delighted that you found your room and bathroom so comfortable, and it’s wonderful to know you appreciated the style of the hotel as well as its convenient location with parking. Your kind comments about our high standards of cleanliness, service, and value really mean a lot to us.

We do acknowledge your feedback regarding the room temperature and the window not staying open, and we're sorry to hear that the fan didn’t quite provide the relief you were hoping for. We understand how important a comfortable night’s sleep is and will certainly keep your comments in mind as we continue to look for ways to enhance guest comfort.

Thank you once again for your lovely review and for letting us know you plan to return. We look forward to welcoming you back for another enjoyable stay.

Kind regards
from all of us at The Churchill
No Public Name
Family
60-69 years
Reviewed: 2 weeks ago (03/09/2025)
Date of experience: 09/2025

Excellent - just relieved that the intrusive beat of the music from the garden didn’t go on beyond 9.30pm.

Dear Guest,

Thank you very much for sharing your feedback following your recent stay with us.

We’re delighted to know that your experience was such a positive one and that you thoroughly enjoyed your time here.

We're glad the music from the garden did not disrupt your evening and that you were able to enjoy a peaceful night’s rest.

Thank you again for your thoughtful review. We hope to welcome you back to The Churchill in the future for another excellent stay.

Kind Regards
John Wallace
General Manager
No Public Name
Family
70-79 years
Reviewed: 2 weeks ago (03/09/2025)
Date of experience: 09/2025

Excellent, will be back --- not interested saying more xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Dear Guest,

Thank you so much for taking the time to share your feedback with us.

We’re thrilled to hear that you had an excellent stay and are already looking forward to coming back.

Kind regards
from all of us at The Churchill
By Teresa Gasser
Couple
60-69 years
Reviewed: 2 weeks ago (03/09/2025)
Date of experience: 08/2025

Overall very good.
The staff were friendly and helpful.
Room was clean and comfortable and quite a good location. to York it’s self. Approx 10-15 mins to get to the city centre.

Dear Teresa Gasser,

Thank you very much for taking the time to share your feedback following your recent stay with us.

It’s great to know you enjoyed a clean and comfortable room and found our location well-suited for exploring York, just a short walk from the city centre.

Thank you once again for your thoughtful review. We hope to have the pleasure of welcoming you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 2 weeks ago (03/09/2025)
Date of experience: 09/2025

Very comfortable, friendly and helpful staff throughout, room was a little dark , could have done with better lighting for doing makeup

Dear Guest,

Thank you for your lovely comments about our team and for highlighting how comfortable your stay was. We always strive to ensure our guests feel warmly welcomed and looked after. We appreciate your feedback regarding the room lighting, and will keep this in mind as we look at future improvements.

Kind regards
from all of us at The Churchill
By Malcolm Brook
Couple
80+ years
Reviewed: 2 weeks ago (03/09/2025)
Date of experience: 09/2025

Very enjoyable. The radio decided to spring to life in the middle of the night twice! We didn't particularly love the bar, not very cosy!

Dear Malcolm Brook,

Thank you very much for taking the time to share your feedback following your recent stay with us.

Kind Regards
John Wallace
General Manager
By circasco
Family
50-59 years
Reviewed: 2 weeks ago (03/09/2025)
Date of experience: 08/2025

Le aspettative erano alte (leggendo la presentazione sul sito), in concreto è stata un po' una delusione, ci si aspetta di più e di meglio da un 4*

Dear circasco,

Thank you for taking a moment to leave your feedback about your recent visit.

We are sorry to hear that the experience did not quite meet your expectations.

We truly appreciate your honest review and hope there might be an opportunity to welcome you back in the future, so we can provide you with a more positive experience.

Kind regards
from all of us at The Churchill
By Conrado
Couple
50-59 years
Reviewed: 2 weeks ago (02/09/2025)
Date of experience: 08/2025

Excelent!!! Great location, Great service, great coffee!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Dear Conrado,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear how much you enjoyed our central location and the service provided by our team. It’s wonderful to know that you appreciated the quality of the coffee as well.

Your high marks for cleanliness, service, and value are genuinely appreciated, and your comments are a great encouragement for our team.

Thank you again for your lovely review. We hope to welcome you back to The Churchill for another great visit in the future.

Kind regards
from all of us at The Churchill
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