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Public Reviews Score
89%

"Very satisfied"

Based on 9,851 reviews across 6 portals
:
By philip bradley
Couple
40-49 years
Reviewed: 6 months ago (20/12/2025)
Date of experience: 12/2025

Excellent service as usual.. we book every Xmas and will be doing for 2026..the room was fantastic !!

Dear philip bradley,

Thank you so much for sharing your wonderful feedback and for choosing to spend Christmas with us year after year. It’s always a pleasure to welcome you back, and we’re thrilled to hear that you had such an enjoyable stay once again.

We’re delighted the room surpassed your expectations and that every aspect of your visit, from our service to the cleanliness and comfort, contributed to another memorable experience. Your continued loyalty and perfect ratings truly mean the world to us.

It’s fantastic to know you are already planning your next stay for 2026—we look forward to making your future visits just as special.

Kind regards
from all of us at The Churchill
No Public Name
Couple
40-49 years
Reviewed: 6 months ago (20/12/2025)
Date of experience: 12/2025

Was very surprised by how lovely this hotel is. Will 100% be booking again. Staff were lovely and friendly and the food was lovely

Dear Guest,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We're absolutely delighted to hear that you were pleasantly surprised by the hotel and that every aspect of your visit—from the friendly team and welcoming atmosphere, to the delicious food—left such a positive impression. It's also fantastic to know you found your room spotless, enjoyed our convenient location just a short walk from York city centre, and felt that the overall value matched the quality of your experience.

Your kind words truly mean a lot to everyone here, and it’s so encouraging to know you’re planning to return. We look forward to welcoming you back for another memorable stay soon.

Kind regards
from all of us at The Churchill
By Dr Peter Nightingale
Friends
60-69 years
Reviewed: 6 months ago (20/12/2025)
Date of experience: 12/2025

Loved the place, great for our annual York Minster Carol service visit. Hope to return in future, the place has so much character!

Dear Dr Peter Nightingale,

Thank you so much for taking the time to share your fantastic feedback following your recent stay with us.

We’re absolutely delighted to hear that our hotel provided the perfect base for your annual visit to the York Minster Carol Service, and it’s wonderful to know that you enjoyed the unique character and charm of the place. Your high praise for the room, our central location, cleanliness, service, and value is greatly appreciated by all of us here.

It’s especially rewarding to learn that you’re already thinking about returning in the future. We truly look forward to welcoming you back and hope your next stay will be just as memorable.

Kind regards
from all of us at The Churchill
No Public Name
Couple
40-49 years
Reviewed: 6 months ago (20/12/2025)
Date of experience: 12/2025

Another amazing stay at The Churchill Hotel and we are already booked in for next year. We couldn’t see ourselves go anywhere else for our Christmas trip, as we love our room and the service offered feels personal. The food is amazing, good choice of menu, the fresh pizzas are brilliant, and breakfast is perfect. It just feels like being at home. Lovely to see the same faces every year with the staff and it’s the little touches that are special, remembering how you like things.

Dear Guest,

Thank you so much for sharing your wonderful feedback following your recent Christmas visit to The Churchill. It really means a lot to us that you choose to return year after year, and even more so that you are already looking forward to next year’s stay—that’s the highest compliment we could hope for.

We’re thrilled to hear that your room and the service continue to make you feel so at home. Knowing that those little details and familiar faces help create a personal and welcoming atmosphere is very special to us, as it’s exactly the experience we strive to provide for all our guests.

It’s fantastic that you enjoyed the range of menu options, particularly the fresh pizzas and breakfast, and found the food to be a real highlight of your stay. Your kind words about our spotless rooms, quality bedding, and our unbeatable location for exploring York’s festive offerings are greatly appreciated. We love knowing that you can simply relax and enjoy everything the city has to offer just a short walk from our doors, without needing to worry about the car.

Thank you as well for mentioning how much you value booking directly and the recognition you receive as a loyal guest. We truly appreciate your ongoing support and look forward to making your next visit just as memorable.

Kind regards
from all of us at The Churchill
By KEVIN
Couple
60-69 years
Reviewed: 6 months ago (20/12/2025)
Date of experience: 12/2025

Very good. Very clean room. A tad compact given the price and the of season time of year.
Resturant meal was good as was well priced through.

Dear Kevin,

Thank you so much for taking the time to share your experience with us. We’re thrilled to learn that our housekeeping team impressed you and that you appreciated both the cleanliness of your room and our central location.

We do understand your feelings regarding the room size and value, especially at this time of year. Your feedback is invaluable as we continually work to enhance our guest experience.

We’re pleased you enjoyed your meal with us and found it well priced. Your comments are truly appreciated and will be shared with the team.

Kind Regards
John Wallace
General Manager
No Public Name
Family
50-59 years
Reviewed: 6 months ago (20/12/2025)
Date of experience: 12/2025

Excellent, we loved our stay ! We had 3 rooms & Sunday lunch.

Thank you

Merry Christmas & happy 2026!!

Dear Guest,

Thank you so much for taking the time to share your lovely feedback following your recent stay with us.

We’re absolutely delighted to hear that you and your group enjoyed your time at The Churchill, making the most of your rooms and sharing a Sunday lunch together. It means a lot to know that every aspect of your experience, from the comfort and cleanliness of your accommodation to our welcoming service and central location, lived up to your expectations.

Your warm wishes for the festive season are truly appreciated.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 6 months ago (20/12/2025)
Date of experience: 12/2025

It’s always a pleasure to stay at the Churchill, always made to feel very welcome and nothing is too much trouble for all the staff and a particular mention for Ian who is an absolute star, a perfect gentleman and and an asset to your company.

Dear Guest,

Thank you so much for taking the time to share your wonderful feedback following your most recent stay with us.

We’re absolutely delighted to know that staying at The Churchill feels so welcoming and special for you each time. It’s fantastic to hear that every member of our team helps ensure your visit is smooth and enjoyable, and your kind words about the consistently high standard of service and hospitality are greatly appreciated.

Your recognition of our team’s warm approach, as well as your perfect ratings for the room, location, cleanliness, and value, truly mean a lot to all of us. We’re also so pleased that our central setting adds convenience and ease to your trips to York.

Thank you once again for your loyalty and thoughtful comments. We look forward to welcoming you back for many more enjoyable stays in the future.

Kind regards
from all of us at The Churchill
By Liam Mulcahy
Couple
70-79 years
Reviewed: 6 months ago (20/12/2025)
Date of experience: 12/2025

Always love stopping there staff great and location breakfast fantastic choice rooms great and front desk staff excellent

Dear Liam Mulcahy,

Thank you so much for sharing your positive thoughts and for being a returning guest. It’s wonderful to hear you appreciate our team’s efforts and have such praise for our breakfast and prime location. We are especially pleased you enjoyed the clean rooms and felt well looked after by the front desk.

Kind regards
from all of us at The Churchill
By Brendan Forde
Couple
70-79 years
Reviewed: 7 months ago (08/12/2025)
Date of experience: 12/2025

Our overall experience at the hotel was very good. The staff were friendly polite and professional. Everything from check in to check out was smooth enjoyable.

Dear Brendan Forde,

Thank you very much for taking the time to share your experience following your recent stay with us.

We’re so pleased to hear that your visit went smoothly from start to finish, and that you found our team to be both friendly and professional throughout your stay. It’s great to know that our location, close to the centre, suited your needs perfectly and that your room met your expectations for comfort and cleanliness.

We do understand your comments regarding the price, particularly in relation to the size of the double room. Your feedback is important to us as we continually review our offering to ensure we provide value while maintaining the standards that make a stay enjoyable.

Thank you once again for your thoughtful review and high ratings across all aspects of your visit. We hope to have the pleasure of welcoming you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
By John barron
Couple
70-79 years
Reviewed: 7 months ago (07/12/2025)
Date of experience: 12/2025

Happy with my stay will come back again, hotel is just a short walk to the city centre, the staff were very good and cheerful

Dear John barron,

Thank you so much for sharing your feedback following your recent stay with us.

We’re delighted to hear that you enjoyed your time at the hotel and found everything from our central location to the cheerful attitude of our team to be just what you were looking for. It's always wonderful to know our guests appreciated the short walk to the city centre and felt warmly welcomed by our staff.

Your high ratings for cleanliness, room comfort, and service truly mean a lot to all of us here at The Churchill. We’re also pleased that you found the price to be in line with your expectations for the area.

Thank you once again for your kind words and for letting us know you’d like to return. We look forward to welcoming you back for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
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