The Churchill Hotel hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 9,846 reviews across 6 portals
:
No Public Name
Couple
60-69 years
Reviewed: 6 months ago (08/05/2026)
Date of experience: 05/2026

Thoroughly enjoyed our stay, food was delicious and staff were exemplary.
Surroundings are well maintained, comfy and relaxing.

Dear Guest,

Thank you so much for choosing to stay with us and sharing your lovely feedback. It’s wonderful to hear you had such a pleasant visit and found the surroundings comfortable, the cleanliness up to standard, and our team welcoming—your comments mean a lot to us.

We’re thrilled you enjoyed the location and the food, and appreciate you mentioning the price. We strive to deliver value alongside a memorable experience.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 6 months ago (08/05/2026)
Date of experience: 05/2026

Bad start but second and third night were perfect,..the front of house team were very helpful and friendly providing us with hints and tips with information of York and the hotels history.

Dear Guest,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re sorry that your visit got off to a disappointing start, but glad to hear that things soon turned around and you enjoyed the second and third nights of your stay. It’s wonderful that our front of house team made a positive impression, offering helpful recommendations about York as well as sharing the history of the hotel—this is something we always enjoy doing for our guests.

We appreciate your honest comments about the initial room and the towel issue, and we’re pleased the new room provided was a much better fit and met your expectations for cleanliness and comfort. Your kind remarks about our location, service, and value are also greatly appreciated, and it’s great to know our proximity to the city and on-site parking made things easy for you.

Thank you again for your thoughtful review and for highlighting both the things that could be improved and what made your stay enjoyable. We hope to welcome you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
No Public Name
Family
20-29 years
Reviewed: 6 months ago (08/05/2026)
Date of experience: 05/2026

A great experience with wonderful staff. A great room for a good price, with the highlight being a pizza in the beer garden

Dear Guest,

Thank you for sharing your wonderful feedback following your recent stay with us.

We’re thrilled to hear how much you enjoyed the experience, and it’s lovely to know that our team helped make your visit feel special. It’s also great to hear that your room was just what you hoped for and that you found good value during your stay.

We’re delighted that enjoying pizza in the beer garden was a highlight for you.
Kind regards
from all of us at The Churchill
By Darren Pickin
Couple
50-59 years
Reviewed: 6 months ago (08/05/2026)
Date of experience: 05/2026

Kind friendly staff the rooms were very comfortable and clean amazing food and close enough to the town centre. I will definitely stay there again.

Dear Darren Pickin,

Thank you so much for sharing your wonderful feedback following your recent stay with us.

We’re truly delighted to know that our friendly team, comfortable and spotless rooms, and the quality of our food all contributed to such a positive experience for you. It’s great to hear that our location made it easy for you to explore York and enjoy everything the city has to offer just a short stroll away.

Your kind comments about the pride we take in maintaining the hotel and your appreciation of the value for money mean a great deal to us. It’s always rewarding to know we could help make your visit special, and we look forward to welcoming you back again in the future.

Kind Regards
John Wallace
General Manager
No Public Name
Couple
70-79 years
Reviewed: 6 months ago (07/05/2026)
Date of experience: 05/2026

Very enjoyable stay overall. Staff were extremely helpful and pleasant. Good, generous parking facilities. Breakfast freshly cooked, never rushed, would have preferred less or an alternative to the sourdough for some of the options. Lovely restaurant and we had two dinners in the hotel which were good and our requirements were met when we asked for variations. Quiet location but very easy to walk into the centre.

Dear Guest,

Thank you for sharing such detailed feedback; it’s wonderful to hear that your stay was so enjoyable and that our team could help make your experience memorable. We’re glad you appreciated our convenient location and ample parking – it’s always great to know that these touches made your visit easier.

It's pleasing that the restaurant was to your liking, and that our kitchen could cater to your requirements at dinner. Your thoughts on the breakfast bread are much appreciated, and we will take them into consideration for future improvements.

We do hope to welcome you again for another comfortable visit.

Kind regards
from all of us at The Churchill
By Susan Willson
Alone
70-79 years
Reviewed: 6 months ago (07/05/2026)
Date of experience: 05/2026

Very enjoyable. Good food, excellent location, very pleasant and helpful staff. I hope to be back soon

Dear Susan Willson,

Thank you so much for sharing your lovely feedback following your recent stay with us.

We’re delighted to hear that you enjoyed your visit, especially appreciating the food, our excellent location, and the warm service provided by the team. It’s wonderful to know you found it easy to get here from the train station or city centre, and that our setting offered the peace and quiet you were hoping for.

Thank you again for your kind words. We hope to welcome you back to The Churchill soon for another enjoyable stay.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 6 months ago (07/05/2026)
Date of experience: 05/2026

Fantastic hotel, couldn't fault anything. Ian, phobe, Will in the restaurant, all 5 stars. Only stayed one night, will definitely be back, to stay longer.

Dear Guest,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re absolutely delighted to hear that you had such a fantastic experience and that every aspect of your visit met your expectations. It's especially lovely to know that the hospitality you received in the restaurant stood out and helped to make your stay so memorable.

Thank you again for your kind words. We look forward to welcoming you back to The Churchill for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
By Julie Liddle
Couple
50-59 years
Reviewed: 6 months ago (07/05/2026)
Date of experience: 05/2026

Excellent!! Great location, just 5 minute walk from the centre of York. A very warm welcome from all of the staff.

Dear Julie Liddle,

Thank you so much for sharing your wonderful feedback following your recent stay with us.

We’re absolutely delighted to hear that you enjoyed our location, making it easy for you to access the centre of York, and that our team made you feel so welcome from the moment you arrived. It’s great to know that every aspect of your stay, from the quality of your room to the level of service and cleanliness, met your expectations.

Your perfect scores and kind comments mean a great deal to all of us. We truly appreciate you taking the time to let us know how much you enjoyed your visit, and we hope to welcome you back to The Churchill for another excellent stay.

Kind regards
from all of us at The Churchill
By Tim Summersgill
Business
50-59 years
Reviewed: 6 months ago (07/05/2026)
Date of experience: 05/2026

An excellent hotel in a great area of York and within walking distance too.
The four poster rooms are very tastefully decorated and quiet.
Safe cafe parking.
Very pleasant staff with always a good warm welcome.

Dear Tim Summersgill,

Thank you so much for your generous review and for sharing your experience following your recent stay with us.

We're delighted to know that you enjoyed our four poster rooms and found their décor and tranquillity to your liking. It’s wonderful to hear that our location made exploring York easy and that the convenience of the car park added to your peace of mind during the visit.

Your kind words about our team and the warm welcome you received mean a great deal to everyone here. We strive to make every guest feel genuinely at home, so it’s lovely to know this left a positive impression.

Thank you once again for your thoughtful feedback and perfect scores across all areas. We look forward to welcoming you back to The Churchill for another memorable stay in the future.

Kind regards
from all of us at The Churchill
By DavidP
Couple
50-59 years
Reviewed: 6 months ago (07/05/2026)
Date of experience: 05/2026

Reception staff were great. All of them couldn't help you enough. Room were clean and tidy. Would highly recommend and will definitely use again.

Dear DavidP,

Thank you so much for taking the time to share your fantastic feedback following your recent stay with us. We’re delighted to hear that you found the reception team so helpful and welcoming throughout your visit – it means a lot to know their efforts left a positive impression.

It’s also wonderful to learn that your room was clean and tidy, and that our central location and pricing made your time in York even more convenient and enjoyable. Hearing that you would highly recommend us and plan to return is the highest compliment we could receive.

Thank you once again for your kind words and perfect scores across the board. We look forward to welcoming you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
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