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Public Reviews Score
89%

"Very satisfied"

Based on 9,835 reviews across 6 portals
:
No Public Name
Leisure travelers
60-69 years
Reviewed: 10 years ago (09/06/2016)
Date of experience: 05/2016

A very pleasant stay.

By Archer
Leisure travelers
50-59 years
Reviewed: 10 years ago (08/06/2016)
Date of experience: 06/2016

It was all great ! We really enjoyed our stay . We would recommend this hotel .

No Public Name
Leisure travelers
30-39 years
Reviewed: 10 years ago (08/06/2016)
Date of experience: 06/2016

A very pleasant stay. The room was superb, the location too, and the staff we really friendly and helpful. We loved the food and the breakfast in bed was hot, bang on time, and delicious.

By Mark Grange
Leisure travelers
40-49 years
Reviewed: 10 years ago (08/06/2016)
Date of experience: 05/2016

Overall impressed with the hotel, a few minor gripes but nothing that would put us off returning!

No Public Name
Leisure travelers
50-59 years
Reviewed: 10 years ago (08/06/2016)
Date of experience: 05/2016

It was a nice stay. Staff were friendly and helpful and the location is great. The hotel is also beautiful.

No Public Name
Leisure travelers
50-59 years
Reviewed: 10 years ago (08/06/2016)
Date of experience: 06/2016

Disappointing-we are looking to move to York and were hoping to find a nice, friendly hotel to recommend to friends and a place to come for drinks and dinner for ourselves, but we were saddened by the obsession with "extras".

Dear Guest,

We offer all of our bedrooms on a Room Only, B&B and also Half Board basis and guests are free to book the rate that most closely matches their requirements. I'm afraid that the staff were correct to advise you that you had to pay extra should you take breakfast since you only booked the Room Only rate (breakfast does start from just £4.50 pp however).

Car parking is charged at £10 per night which is competitive in York plus it is increasingly hard to find city center hotels that retain an ample car park.

The staff are never gleeful that someone has booked on Booking.com because a significant proportion of the rate is taken by Booking.com's commission. Admittedly a free car parking offer code (Vroom) can be found for use on our own website but this is because we can afford to give more away to those guests booking directly, either by phone or on our website, since these are commission free bookings.
By Gemma Wrigley
Leisure travelers
30-39 years
Reviewed: 10 years ago (08/06/2016)
Date of experience: 05/2016

Unforgettable!
Amazing food, room and overall experience! Cannot wait to come back!

By Chris Tarkowski
Leisure travelers
50-59 years
Reviewed: 10 years ago (08/06/2016)
Date of experience: 06/2016

Very good.would definatley stay again

No Public Name
Leisure travelers
30-39 years
Reviewed: 10 years ago (08/06/2016)
Date of experience: 06/2016

I did like the hotel despite the two problems mentioned above and I would stay again.

By henry
Leisure travelers
70-79 years
Reviewed: 10 years ago (08/06/2016)
Date of experience: 05/2016

liked it; friendly atmosphere

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