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Public Reviews Score
89%

"Very satisfied"

Based on 10,007 reviews across 6 portals
:
No Public Name
Group
60-69 years
Reviewed: 5 months ago (18/07/2025)
Date of experience: 07/2025

Overall, the location was perfect. Short walk to old town, Roman wall, river, gardens, York minster. Perfect for my older parent. The staff was very polite and very helpful. They even hunted down some dominoes for us when they couldn’t find cards for us to play a game. The room was clean and adequate for usage. The beds were comfy with good pillows and lovely starched linens. Bathroom was clean and toiletries were provided. I found the price to be somewhat inflated for the room since breakfast was not included. Probably priced for the location. Overall, it’s a good place to stay if you can afford it.

Dear Yhann,

Thank you so much for taking the time to share your detailed feedback following your recent stay with us.

We’re delighted to hear that our location was convenient for you and your parent, making it easy to explore the city’s landmarks and sights. It’s also wonderful to know that our team’s kindness and willingness to go the extra mile—like finding dominoes for your game—helped make your stay memorable. Your comments about the cleanliness of the room, comfortable beds, and quality linens are truly appreciated.

We do understand your perspective on the pricing, especially with regards to breakfast not being included and the room size. As you mention, our rates are reflective of our central position in York, which often comes with a premium. Nonetheless, your honest comments about value and service are noted and will be helpful as we consider the guest experience we offer.

Thank you once again for your thoughtful review and for choosing to stay with us. We hope to welcome you again in the future, should your travels bring you back to York.

Kind regards
from all of us at The Churchill
By John
Couple
70-79 years
Reviewed: 5 months ago (18/07/2025)
Date of experience: 07/2025

Dissapointing, if the room had been better we would have tried the other facilities at the hotel. Location was good

Dear John,

Thank you for sharing your thoughts following your recent stay with us.

We’re really pleased to hear that you found our location convenient, as we know how important it is for guests to make the most of their time in York.

It is disappointing to learn that your experience with the room influenced your decision not to try more of what the hotel has to offer. We always wish for every part of our guests’ stay to be comfortable and inviting, and I’m sorry that we fell short on this occasion. Your feedback on the room and other aspects such as cleanliness, service, and value is genuinely appreciated.

Thank you once again for your honest review. Your comments are important to us, and we hope you might consider giving us another try in the future.

Kind regards
from all of us at The Churchill
By Nick
Couple
60-69 years
Reviewed: 5 months ago (18/07/2025)
Date of experience: 07/2025

Hotel is very nice, although the rooms at the front would benefit from air conditioning and double glazing to reduce the noise from the road and garden bar. Should not clean bar and dining room after 11pm as the noise echos and is very loud in the hotel’s best room

Dear Nick,

Thank you for taking the time to share your feedback following your recent stay with us.

We’re really pleased to hear that you enjoyed our convenient location near the city centre and that you found the room clean and the price reasonable for the standard provided. Your comments on these aspects are very much appreciated.

We do understand your concerns regarding noise from both the road and garden bar, as well as the effects of late-night cleaning in the bar and dining area.

Thank you once again for sharing both your compliments and your constructive suggestions. We hope to welcome you back to The Churchill and provide an even more enjoyable experience on your next visit.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 5 months ago (18/07/2025)
Date of experience: 07/2025

Very good, and the staff, with one exception, was very pleasant and accommodating. Server for dinner was great, and front desk team was very helpful with questions about the area.

Dear Falciglia,

Thank you for taking the time to share your feedback following your recent stay with us.

It’s great to hear you found our location ideal for exploring the walled city, and I’m especially pleased that our front desk team and dinner server helped make your visit enjoyable with their accommodating approach and helpful local knowledge.

Thank you once again for your review and for choosing to stay with us. We hope to welcome you back for another enjoyable visit.

Kind regards
from all of us at The Churchill
By Roger Bone
Couple
60-69 years
Reviewed: 5 months ago (17/07/2025)
Date of experience: 07/2025

The hotel was delightful and well positioned for the City
The only improvement we could suggest is a fridge to keep things cold

Dear Roger Bone,

Thank you so much for sharing your positive experience with us. We’re thrilled to hear you found the hotel charming and ideally situated for enjoying the city. Your suggestion about having a fridge in the room is genuinely appreciated, and we always value guest feedback for future improvements.

Kind Regards
John Wallace
General Manager
No Public Name
Friends
60-69 years
Reviewed: 5 months ago (17/07/2025)
Date of experience: 07/2025

Great, but the room was far too hot. Actually, the whole hotel was too hot. Very nice staff, very friendly.

Dear Mygind,

Thank you very much for sharing your feedback following your recent stay with us.

We’re delighted to hear that you found our team welcoming and friendly—it’s always wonderful to know when the service and atmosphere help create a positive experience.

We do appreciate your honest comments regarding the temperature in your room and the hotel generally during this recent heatwave.

Thank you again for your kind words and for taking the time to provide your thoughts. We hope to welcome you back in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 5 months ago (17/07/2025)
Date of experience: 07/2025

Expensive but good. A lift to the rooms would have been good. Some one could offered to take the cases up to the room.

Dear Johnson,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to know you found your room comfortable and appreciated our convenient location close to the city centre. Your high marks for cleanliness and service are greatly appreciated by the team.

We understand that the absence of a lift in the original part of the building can make things less convenient, particularly when managing luggage.

Thank you once again for your honest comments and for choosing to stay with us. We hope to welcome you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
By Jason Barnett
Friends
50-59 years
Reviewed: 5 months ago (17/07/2025)
Date of experience: 07/2025

Great experience with the exception of the noise outside our room 111 from 5am with the fire door banging shut repeatedly. Again with loud noises-bottles being dropped into a big bin outside. This did impact our stay as we did not get much sleep. The same happened to our friends in room 112 who we paid for as a treat. If it was not for the noise we would definitely return and recommend but as it was we would have to think hard as the lack of sleep did impact our stay.

Dear Jason Barnett,

Thank you very much for taking the time to share your thoughts after your recent stay. I’m really pleased to hear you enjoyed many aspects of your experience, including our location, cleanliness, and service. It’s great to know you chose to treat your friends to a stay as well.

I am truly sorry that your rest was disturbed by early morning noise outside your rooms. It’s clear how much this affected your visit and I fully understand how important a peaceful night’s sleep is, especially when you’re hoping for a relaxing break.

Your comments about the room and its value are also noted, and I appreciate your honesty. We’ll certainly take your feedback on board as we aim to improve every guest’s comfort and overall experience.

Kind regards
from all of us at The Churchill
By Mr E Protheroe
Couple
70-79 years
Reviewed: 5 months ago (17/07/2025)
Date of experience: 07/2025

A well located hotel , nicely decorated ,pleasant garden to sit in . All staff very friendly , approachable and informative.would definitely stay here again .

Dear Mr E Protheroe,

Thank you so much for taking the time to share your thoughtful feedback with us. We’re delighted to hear that you enjoyed our convenient location and inviting garden, and that our team made your stay pleasant through their friendliness and helpfulness.

Kind Regards
John Wallace
General Manager
By Jemma Alouini
Couple
40-49 years
Reviewed: 5 months ago (16/07/2025)
Date of experience: 07/2025

It was a lovely establishment from the outside but when inside it was a complete different situation, an uncomfortable night

Dear Jemma Alouini,

Thank you for taking the time to share your feedback following your recent visit.

We're pleased to know that you appreciated the charm of the hotel’s exterior and found our location convenient for your stay in York. It's also great to see you recognised the standard of cleanliness throughout the hotel.

We are, however, sorry to hear that your experience inside did not meet your expectations and that you had an uncomfortable night due to the recent heatwave. Your comfort is very important to us, and we understand how this can affect your overall stay.

Thank you once again for your honest review. We value your feedback and hope to welcome you back in the future for a more enjoyable stay.

Kind regards
from all of us at The Churchill
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