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Public Reviews Score
89%

"Very satisfied"

Based on 9,852 reviews across 6 portals
:
No Public Name
Couple
60-69 years
Reviewed: 7 months ago (06/12/2025)
Date of experience: 11/2025

We really enjoyed our stay. All the staff were very friendly and helpful. The breakfasts were superb and set us up for the day. We had a lovely room and the bathroom was well equipped and had an excellent shower. We enjoyed the kit Kat's! 🥰

Dear Guest,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re truly delighted to hear you had such an enjoyable experience and that you felt warmly welcomed by our team throughout your visit. It’s fantastic to know that breakfast was a highlight and set you up perfectly for your days in York.

We’re also pleased that you found your room comfortable and well-appointed, with the bathroom and shower meeting your expectations. We’re glad the little touches, like the Kit Kats, made your stay even more memorable!

Thank you for your kind comments and excellent ratings for every aspect of your stay. We look forward to welcoming you back for another great visit in the future.

Kind regards
from all of us at The Churchill
No Public Name
Friends
60-69 years
Reviewed: 7 months ago (06/12/2025)
Date of experience: 11/2025

Quirky hotel with lots of character, handy for busy centre but rooms were quiet. It is the staff who make this hotel special. They are superb, so helpful and professional making us feel very welcome.

Dear Guest,

Thank you so much for sharing your experience with us. We’re delighted to hear that you enjoyed our unique style and found the location convenient for exploring the city, yet peaceful for a relaxing stay. Your kind words about our team truly mean a lot—they take great pride in providing a warm and welcoming environment.

It’s wonderful to know that you found everything immaculate and that your overall experience was enjoyable. We genuinely appreciate you taking the time to leave us such thoughtful feedback.

Kind Regards
John Wallace
General Manager
No Public Name
Couple
60-69 years
Reviewed: 7 months ago (05/12/2025)
Date of experience: 12/2025

Prince of Wales Suite where we stayed had been redecorated and looked fabulous. Sadly the overall experience was not as good as last year especially in the restaurant, the menu was limited and not backed up with the quality as we had experienced last year. However, the breakfast was excellent.
The dining room is really classy as is the hotel. The bar area is welcoming and well decked out and an ideal area for informal dining. For evening dining the main dining area would benefit from a smart casual dress code to uphold the prestige of the hotel.
The customer service experience was good, but personalisation of service could have made it better eg recognition for celebrations/reason for visit (when these have been detailed on the booking).

Dear Guest,

Thank you very much for taking the time to share your feedback after your recent stay in the Prince of Wales Suite. We’re delighted to know that you enjoyed the refreshed look of your suite and appreciated the stylish atmosphere throughout the hotel, particularly in the bar and dining areas.

It’s great to hear that breakfast was a highlight and that you found the bar area to be an inviting space for more relaxed meals. Your thoughts on the dining room ambiance and suggestions about a smart casual dress code are noted and will certainly be taken into consideration as we look for ways to enhance our guests’ experience.

We are sorry to learn that the restaurant menu did not meet your expectations in comparison to previous visits, and that the quality and service fell short of what you enjoyed last year. Your comments regarding the lack of recognition for your special occasion are particularly important to us, and we understand how meaningful these touches can be in making a stay memorable. We will share your feedback with our team to help us improve personalisation and attentiveness for future guests.

Your honest remarks about value for money and areas for improvement are invaluable to us. We’re grateful for your continued loyalty and hope to welcome you back again, aiming for a stay that lives up to your fondest memories.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 7 months ago (05/12/2025)
Date of experience: 12/2025

Great hotel, with friendly team ready to help whenever asked. The car park is tight but the location means you don't need to use the car as the main places are withing waling distance.

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to know you enjoyed our central location—it really does make exploring York’s main attractions easy and means you can make the most of your time here without the need for a car. We’re equally pleased to hear that our team made a positive impression with their helpful and approachable attitude throughout your visit.

It’s wonderful to learn that both your room and the shared spaces around the hotel were spotlessly clean, as our housekeeping team takes great pride in maintaining high standards for every guest.

We appreciate your understanding about our car park and its slightly tight spaces. As you mentioned, once you’ve arrived, everything you need is within walking distance, which is one of the perks of our location in the city centre.

Thank you again for your thoughtful comments, and for recognising that our seasonal rates are in line with other hotels in the area. We truly value your high ratings across all aspects of your stay and look forward to seeing you again soon.

Kind regards
from all of us at The Churchill
By Jay mills
Couple
50-59 years
Reviewed: 7 months ago (05/12/2025)
Date of experience: 12/2025

Just a quick unplanned night away to meet friends hotel as always was spot on only bug bear with a lot of hotels in York and many other places that’s really putting me off these days is the PARKING CHARGES I’m mean £18 a night is ridiculous they must be making a fortune for no real outlay or service to you

Dear Jay mills,

Thank you so much for sharing your feedback following your recent stay for a last-minute getaway with friends.

We’re delighted to hear that you enjoyed your visit and that everything at the hotel lived up to your expectations once again. It’s wonderful to know that your room, our high standards of cleanliness, and the service from our team all contributed to a positive experience.

We truly appreciate you raising your concerns regarding the car parking charges. We understand that the cost of parking can be frustrating. Unfortunately, complimentary parking is extremely rare amongst hotels in York city centre, and we do our very best to keep our rates in line with those of other local properties.

Thank you once more for your thoughtful review and for choosing to stay with us. We hope we’ll have the pleasure of welcoming you back on your next visit to York.

Kind Regards
John Wallace
General Manager
No Public Name
Couple
70-79 years
Reviewed: 7 months ago (05/12/2025)
Date of experience: 12/2025

We had a great time in the city and our experience at the hotel was splendid. First Class. Would happily come back.

Dear Guest,

Thank you so much for sharing your wonderful feedback following your recent stay with us.

We’re truly delighted to hear that you had such a fantastic experience and that you found our hotel the perfect base for exploring the heart of the city. It’s brilliant to know that the comfort and cleanliness of your room, as well as our team’s service, contributed to making your visit memorable.

Your kind comments and perfect ratings mean a great deal to everyone here. Knowing that you would happily return is the best compliment we could hope for.

Thank you again for choosing to stay with us. We look forward to welcoming you back for another first-class visit in the future.

Kind regards
from all of us at The Churchill
By Paul S Finnegan
Couple
60-69 years
Reviewed: 7 months ago (05/12/2025)
Date of experience: 12/2025

A very High Standard All round will Definitely return
Staff very friendly and went the extra mile for You

Dear Paul S Finnegan,

Thank you so much for sharing your fantastic feedback following your recent stay with us.

We are absolutely delighted to hear that you found every aspect of your visit met such a high standard, from the quality of your room and our prime location, to the attentive housekeeping and value for money. Your remarks about our team going above and beyond to make your experience memorable truly mean a lot to us all.

It's wonderful to know that daily housekeeping and the fresh supplies added to the enjoyment of your stay. We’re especially pleased to receive your top marks and to hear that you intend to return—there’s no greater compliment.

Thank you again for your kind words and for acknowledging the effort of our staff. We’re looking forward to welcoming you back to The Churchill for another excellent visit in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 7 months ago (05/12/2025)
Date of experience: 12/2025

Mixed feelings, based on price, parking and cost of breakfast which is incorrect on Booking.com, I probably wouldn’t stay here again. That said, I would like to add that the reception team were really lovely and welcoming.

Dear Guest,

Thank you very much for taking the time to reflect on your recent visit and for offering such detailed feedback.

It’s heartening to know our reception team made you feel so welcome and that the hotel’s location was ideal for getting around York with ease. Your positive remarks on the cleanliness of your room are greatly appreciated as well.

We do regret that aspects of your stay, especially relating to price and parking, left you feeling disappointed. Parking in York city centre is quite limited, and although we offer our own car park, the fee is aligned with what’s commonly found in this area. We strive to keep our charge as competitive as possible compared to similar hotels nearby.

Booking.com does correctly list the full price of of the most expensive breakfast as being £18.75 but it's website doesn't allow the full menu to be described so the cheaper options going down to £10.95 are not listed.

Thank you once again for your honest feedback. While we’re sorry aspects of your stay did not meet your hopes, your comments do help us as we work to make improvements.

Kind regards
from all of us at The Churchill
By Steve Donald
Alone
70-79 years
Reviewed: 7 months ago (04/12/2025)
Date of experience: 12/2025

Fantastic time in an excellent hotel with extremely good welcome and service from Dan and Emily and other staff. Breakfast was very tasty and again superb service. Thinking of making this an annual visit,

Dear Steve Donald,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re genuinely delighted to hear that you had such a fantastic experience at the hotel and that our team made you feel so warmly welcomed from the moment you arrived. It’s great to know that your room was comfortable and inviting, contributing to the restful night’s sleep that makes for a really memorable break.

It’s also lovely to hear you enjoyed your breakfast and found the service to be outstanding each morning. Your kind comments about the cleanliness and the excellent value are truly appreciated and have been shared with everyone here.

Hearing that you are considering making your visit an annual tradition is the highest compliment we could receive. We can’t wait to welcome you back for another wonderful stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 7 months ago (04/12/2025)
Date of experience: 12/2025

Just what we needed friendly staff and service with a smile
Noisy extract fan from the room next door which seamed to go all night for some reason
Great shower think I my buy one

Dear Guest,

Thank you so much for sharing your thoughts—it's wonderful to hear that our team made you feel welcome and that you enjoyed the cleanliness and location. We’re delighted that you liked the shower!

I’m sorry about the disturbance from the neighbouring room’s extractor fan. Feedback like yours helps us focus on areas for improvement going forward.

Regarding the car parking fee, we genuinely strive to keep our charges as competitive as possible, especially given that complimentary parking is uncommon in central York.

Kind regards
from all of us at The Churchill
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