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Public Reviews Score
89%

"Very satisfied"

Based on 9,852 reviews across 6 portals
:
No Public Name
Couple
50-59 years
Reviewed: 7 months ago (04/12/2025)
Date of experience: 12/2025

Me and my husband had a fantastic couple of days at the Churchill could not fault it perfect location to city centre clean amazing food loved the pods in the garden very friendly staff.

Dear Guest,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re truly delighted to hear that you and your husband enjoyed a fantastic visit and found everything to your satisfaction. It's fantastic to know our central location made exploring York easy for you, and we're pleased that the cleanliness and comfort of your room met your expectations. We’re also glad that you loved our food and had the chance to relax in the garden pods—these are always a favourite with guests looking for a unique and cosy spot to unwind.

Your kind remarks about our team’s friendliness mean a lot to all of us, and we’re thrilled that you felt so welcome during your time here. Thank you again for your glowing review and perfect scores across the board.

We hope to welcome you both back to The Churchill for another memorable stay in the future!

Kind regards
from all of us at The Churchill
No Public Name
Family
60-69 years
Reviewed: 7 months ago (04/12/2025)
Date of experience: 12/2025

Its a beautiful hotel within a short walk from the town centre. Will certainly be back early next year.

Dear Guest,

Thank you so much for sharing your feedback following your recent stay with us.

We’re delighted to know you enjoyed our convenient location, just a short stroll from the centre of York, making it easy to explore everything the city has to offer. It’s wonderful to hear that your room was cosy, and that the fresh towels and bedding added to your comfort.

Your kind words about our team’s service and the value you found in your stay are greatly appreciated. We understand York can be an expensive place to visit, so it’s great to hear you felt The Churchill offered good value.

Thank you again for your lovely comments and perfect scores across the board. We’re thrilled to know you’re planning to return next year and look forward to welcoming you back for another enjoyable stay.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 7 months ago (04/12/2025)
Date of experience: 11/2025

This was my second visit. It is a beautiful hotel in excellent location. Friendly staff. It's definitely worth to visit.

Dear Guest,

Thank you so much for choosing to return to The Churchill and for sharing your wonderful feedback.

We’re delighted to know that you enjoyed another memorable stay with us, from our beautiful setting and prime location to the warm welcome from our team. It's especially rewarding to see you felt the atmosphere and service made your visit truly worthwhile.

Your perfect scores for your room, cleanliness, and value mean a great deal to everyone here. We’re grateful for your kind words and are thrilled you’d recommend us to others.

Thank you once again, and we hope to welcome you back for another fantastic stay in the future.

Kind regards
from all of us at The Churchill
By Judith Parkhouse
Couple
60-69 years
Reviewed: 7 months ago (03/12/2025)
Date of experience: 11/2025

This is our third stay at this hotel and this time we upgraded to a suite and we were not disappointed. A stunning hotel and one of the best rooms we have ever stayed in. Cannot fault this place and the location is excellent.

Dear Judith Parkhouse,

Thank you so much for taking the time to share your wonderful feedback with us.

We are truly delighted to hear that your third visit was just as enjoyable as your previous stays, and that the suite lived up to your expectations. It means a great deal to know you consider our hotel one of the finest you’ve experienced, and that the upgrade made your visit extra special this time.

Your high ratings for the room, location, cleanliness, service, and value are extremely appreciated by the whole team. We are especially pleased that you continue to find the location so convenient for your needs in York.

Thank you again for your loyalty and kind words. We look forward to welcoming you back for many more memorable stays in the future.

Kind regards
from all of us at The Churchill
By Shaun O'Connell
Alone
50-59 years
Reviewed: 7 months ago (03/12/2025)
Date of experience: 12/2025

I booked because I had to be at the hospital early the next morning for an operation and it's proximty meant it was barely ten minutes to the ward. I live an hour away and getting a lift down in the evening meant I didn't have to leave a car in York post op.
The hotel was quiet, warm and comfortable for a winter's Monday night. My only grumbles were that the hot water took some time to come through for a bath (in room 122) and the duvet was tucked in with the lower sheet so it all came out together (palm plant).
Appreciated the hot drink options and modernity and cleanliness of the bathroom and bedroom. Reception staff were polite and efficient and the menus for the bar and restaurant looked good. Shame I couldn't sample them.
Would stay again.

Dear Shaun O'Connell,

Thank you so much for sharing your experience with us. We truly appreciate you choosing our hotel for such an important reason, and I’m glad our convenient location made your morning at the hospital that bit easier.

It's wonderful to hear you found the room cosy and peaceful during your winter stay, and that the facilities, especially the bathroom, met your expectations. Your kind words about our Reception team are also much appreciated.

Thank you for your helpful feedback regarding the hot water and bedding. We’ll certainly look into these points to enhance your next visit.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 7 months ago (03/12/2025)
Date of experience: 12/2025

The whole experience was excellent. The hotel was perfect in regards to location , it was very clean and the staff were very polite and accommodating

Dear Guest,

Thank you so much for sharing your feedback following your recent visit to The Churchill.

We’re absolutely delighted to know that you had such a positive experience and that our central location made exploring York convenient for you. It’s wonderful to hear that you found both the hotel and your room comfortable and spotlessly clean, as providing a welcoming and relaxing environment is always a priority for us.

Your kind words about our team’s politeness and accommodating nature truly mean a lot. We’re glad our service helped make your stay so enjoyable and appreciate your fantastic ratings across so many areas.

Thank you once again for taking the time to let us know what made your stay special. We hope to have the pleasure of welcoming you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 7 months ago (02/12/2025)
Date of experience: 11/2025

There are no words to describe the Churchill hotel it’s amazing this is our second time here and we love it . Staff are lovely nothing is any trouble . Ian on reception is lovely full of knowledge and we always have a laugh with everyone there .
The staff even moved there cars so we could park .

By David & Carolyn Potter
Couple
60-69 years
Reviewed: 7 months ago (02/12/2025)
Date of experience: 11/2025

Lovely location, hotel has everything. Excellent for the money. Nice warm bedroom and bed was comfortable. Breakfast was very good. Staff very nice and helpful

By Lesley Eglinton
Family
60-69 years
Reviewed: 7 months ago (02/12/2025)
Date of experience: 11/2025

The hotel was lovely! The staff very friendly and welcoming. The only issue we had was the service in the restaurant, it took over 2 hours to get and eat 2 courses, with dirty plates not cleared away. We appreciate it was busy and gathered there was staffing issues but felt this could not fully account for the slow service. We did mention this to the manager and his response was absolutely brilliant! He took the desert of the bill and offered a free drink at the bar. We would definitely stay at this hotel again

By Michael Hart
Couple
60-69 years
Reviewed: 7 months ago (01/12/2025)
Date of experience: 11/2025

Second time we have stayed at the Churchill hotel and my wife and I cannot fault it . The room was great and spotlessly clean . The only down side is the extra £18 per day charge ,for parking .

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