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Public Reviews Score
89%

"Very satisfied"

Based on 10,009 reviews across 6 portals
:
By Gemma
Couple
40-49 years
Reviewed: 5 months ago (11/07/2025)
Date of experience: 07/2025

Nice but would likely not return. I cannot write 67 more characters I have nothing more to say......

Dear Gemma,

Thank you for taking the time to share your feedback with us following your recent stay.

Thank you once again for your honest review. We appreciate your visit and wish you all the best in your future travels.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 5 months ago (09/07/2025)
Date of experience: 06/2025

I was a lovely in the garden on a hot afternoon. Pizza was great and filling, drinks cold, platter yummy..

Dear Alison,

Thank you so much for taking the time to share your lovely feedback following your recent visit.

We’re absolutely delighted to hear that you enjoyed spending a sunny afternoon in our garden.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 5 months ago (08/07/2025)
Date of experience: 07/2025

Overall good.
Please note room comments above.
Quite disappointing that there was no lounge to relax in. Bar area feels like a lobby or corridor and the inner part of the bar is poky and a bit dingy. Chap who checked us in was very informative - thank you. The server in the restaurant was a v pleasant chap too.
Most staff very helpful (eg female manager who sorted a noise outside our room) and breakfast staff were welcoming and efficient.

Dear Durrant,

Thank you for sharing your feedback following your recent stay with us.

We’re delighted to hear that our team left a positive impression.

Thank you again for taking the time to share both your compliments and your constructive feedback. We hope to have the pleasure of welcoming you back and providing an even more enjoyable experience in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 5 months ago (07/07/2025)
Date of experience: 06/2025

we enjoyed our stay. would book again but for a different room. lovely beer garden which we made use of. great location and parking was useful even if we had to pay £18 per night. staff were pleasant

Dear Maureen,

Thank you so much for sharing your experience with us. We’re delighted you appreciated our beer garden and convenient location, and found our team welcoming throughout your stay. We understand parking charges can be a consideration; our aim is to keep these as competitive as possible, in line with other hotels in the centre of York.

We look forward to welcoming you back.

Kind regards
from all of us at The Churchill
By Martin
Couple
50-59 years
Reviewed: 5 months ago (07/07/2025)
Date of experience: 07/2025

Over all it was ok.
I would expect a little more attentiveness from some staff.
I would not stay there again. It’s way too much money to spend when you don’t get the service as a 4 star hotel.

Dear Martin,

Thank you for taking the time to share your thoughts following your recent visit.

We’re pleased to hear that you enjoyed our excellent location and that the high standard of cleanliness in your room and bathroom made a positive impression. It’s always important to us that guests feel comfortable and are able to make the most of their time in York.

That said, we’re sorry to learn that our service did not fully meet your expectations on this occasion. We understand how crucial attentive staff and a warm atmosphere are, especially when booking a four-star hotel. Your comments regarding the value you received and the level of attention from our team have been taken to heart, as our goal is to offer a stay which feels special in every respect.

Thank you again for your honest feedback. We genuinely appreciate your perspective and will use your remarks to help us continue improving the experience for all our guests.

Kind regards
from all of us at The Churchill
By L Shaw
Couple
60-69 years
Reviewed: 5 months ago (07/07/2025)
Date of experience: 07/2025

Room claustrophobic as in roof
Didn’t get to see the hotel - straight in small reception and to left up to room
Very modern - thought it was old established hotel

Dear L Shaw,

Thank you for taking the time to share your thoughts following your recent visit.

We’re glad to hear that you found the hotel’s location and cleanliness met your expectations, and we appreciate you highlighting these aspects of your stay.

We’re sorry to learn that you felt your room was a little enclosed, especially being situated in the roof area. We understand that the style and layout of certain rooms can feel quite different from what guests may expect, particularly in a building that blends a modern approach with traditional features. Your feedback about not experiencing more of the hotel is also noted, and we do hope you might have a chance to explore other parts of our characterful property in the future.

Thank you once again for your helpful comments. Your impressions are important to us as we work to create a comfortable and welcoming environment for every guest.

Kind regards
from all of us at The Churchill
No Public Name
Family
50-59 years
Reviewed: 5 months ago (07/07/2025)
Date of experience: 07/2025

Very nice stay, staff are excellent. Hotel is well placed for city centre and for the Museum Gardens as we were attending a music event.

Dear Scott,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re truly delighted to hear that our team helped make your visit so enjoyable, and it’s fantastic to know you found our location ideal—especially for your plans at the Museum Gardens music event. It’s always a pleasure to hear that our guests feel perfectly placed to make the most of the city’s attractions.

We also appreciate your kind comments about the cleanliness and comfort of your room, as well as your high marks for service and value. Knowing that you had everything you needed for a pleasant stay really does mean a lot to us.

Thank you once again for your lovely review. We hope to have the opportunity to welcome you back to The Churchill for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
By Andrew Hayward
Couple
60-69 years
Reviewed: 5 months ago (06/07/2025)
Date of experience: 07/2025

Lovely place to stay, beautiful building, great staff, fabulous location. We would definitely stay here again.

Dear Andrew Hayward,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

It’s fantastic to hear that you enjoyed our beautiful building and that our team made such a positive impression during your visit. We’re especially pleased that our location helped make your trip memorable and that you found your room, the cleanliness, and the level of service all to be just right.

Your high scores across the board truly mean a lot to everyone here. We’re delighted to know you’d choose to stay with us again and look forward to welcoming you back for another great experience in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 5 months ago (05/07/2025)
Date of experience: 07/2025

Everyone was extremely helpful and pleasant. Arranged for an early morning taxi pick up and of the morning called the taxi again to make sure they were in their way. Beautiful hotel at the perfect location

Dear Schmidt,

Thank you so much for taking the time to share your experience following your recent stay with us.

We’re truly delighted to hear that you found our team both helpful and pleasant throughout your visit. It’s wonderful to know that arranging your early morning taxi went smoothly, and that our staff followed up to ensure your plans were perfectly in order. Providing attentive service is something we take great pride in.

It’s also fantastic to hear you enjoyed our beautiful hotel and that the location was just right for your needs. Your high marks for the room, cleanliness, service, and value mean a great deal to all of us.

Thank you once again for your kind words and for choosing to stay at The Churchill. We look forward to welcoming you back for another memorable visit in the future.

Kind regards
from all of us at The Churchill
By S Parsons
Couple
50-59 years
Reviewed: 5 months ago (04/07/2025)
Date of experience: 07/2025

Good - the hotel is looking a little ‘tired’ in some areas and there was an unpleasant aroma around the beautiful staircase to our room almost like the carpet might need cleaning?

Dear S Parsons,

Thank you very much for sharing your thoughts following your recent stay with us.

We're so pleased that you enjoyed our convenient location for exploring the city centre and that you found the service provided by our team to be of a high standard. Knowing these aspects contributed positively to your visit means a lot to us.

We do appreciate your honest feedback regarding the condition of some areas in the hotel and the aroma near the staircase. Your comments are helpful as we carefully review the appearance and cleanliness of all our public spaces in order to enhance the overall guest experience. Please be assured that suggestions like yours are very important to us as we look for ways to improve.

With regards to parking, we strive to keep our charges in line with other city centre hotels in York, as complimentary parking is quite rare in the area. We also appreciate your suggestion about room and breakfast packages and regularly review our offerings to ensure they best meet our guests’ needs.

Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for a future stay.

Kind regards
from all of us at The Churchill
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