The Churchill Hotel hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 9,846 reviews across 6 portals
:
No Public Name
Couple
50-59 years
Reviewed: 6 months ago (19/04/2026)
Date of experience: 04/2026

Très très bien située
Très très bien tenus
Mais la prise directe des command par un humain plutôt que part un site digitale serrais de notre point de vus une amélioration pour vos client qui ne méprise pas les « IPhone »comme les jeunes 😉

Dear Guest,

Thank you very much for your lovely feedback and for highlighting our central location and the high standards of cleanliness and presentation.

We truly appreciate your suggestion regarding direct interaction for taking orders. In our beer garden, we choose to use an app for table service, but guests are always welcome to order at the bar if they prefer a more traditional experience.

Kind Regards
John Wallace
General Manager
No Public Name
Couple
60-69 years
Reviewed: 6 months ago (18/04/2026)
Date of experience: 04/2026

Excellent base for exploring what York has to offer. The staff are friendly and knowledgeable. Parking on site is a bonus.

Dear Guest,

Thank you very much for sharing your feedback following your recent stay with us.

We’re thrilled to know that you found our location so convenient for enjoying York’s attractions, and that it served as an ideal base for your visit. It’s also fantastic to hear you appreciated the knowledge and friendliness of our team, as well as the high standard of cleanliness in your room.

Having on-site parking can make a big difference when staying in the city, and we’re pleased this added to the positive experience. Your comments about the good value and the overall quality of your stay are really appreciated by all of us.

Thank you once again for your kind words and for rating us so highly across all areas. We hope to welcome you back to The Churchill in the future for another enjoyable stay.

Kind regards
from all of us at The Churchill
By Derek moore
Couple
50-59 years
Reviewed: 6 months ago (18/04/2026)
Date of experience: 04/2026

Brilliant. Have stayed here multiple times perfect location and great staff would recommend here to anyone

Dear Derek moore,

Thank you so much for sharing your fantastic feedback following your recent stay with us.

We're absolutely delighted to know that you continue to choose The Churchill and that our convenient location, dedicated team, and high standards have made each visit so enjoyable. Your perfect ratings across every area are truly appreciated by everyone here.

It means a lot to us to hear that you would recommend us to others. Thank you once again for your kind words and ongoing loyalty. We look forward to welcoming you back for many more memorable stays in the future.

Kind regards
from all of us at The Churchill
By Nicola Tomlin
Family
40-49 years
Reviewed: 6 months ago (18/04/2026)
Date of experience: 04/2026

Great hotel in great location. Staff really friendly and helpful. Breakfast was lovely, lots of options.

Dear Nicola Tomlin,

Thank you so much for taking the time to share your wonderful feedback following your stay with us.

We're delighted to hear that you enjoyed our convenient location and that our team made you feel so welcome and looked after throughout your visit. It's also fantastic to know that breakfast was a highlight and the variety of options added to your experience each morning.

Your perfect ratings for the room, cleanliness, service, and value truly mean a lot to everyone here. It's always rewarding to know that so many aspects of your visit met or exceeded your expectations.

Thank you once again for your kind words. We hope to welcome you back to The Churchill for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
By Jo Wolski
Couple
40-49 years
Reviewed: 6 months ago (17/04/2026)
Date of experience: 04/2026

Perfect, this is our third time here and would always return... from the moment we arrived - Ian and Rachel were really nice and friendly, a genuine warm welcome. A beautifully decorated, great sized room super-comfy bed, we couldn't fault it, can't wait to return 😀

Dear Jo Wolski,

Thank you so much for your wonderful feedback and for choosing to stay with us again. It truly means a lot to the whole team to hear that you continue to enjoy your time at The Churchill, and we're delighted we continue to be your preferred choice when visiting York.

We’re so pleased to know your arrival felt warm and genuine, and that you felt so welcome right from the start. It’s great to hear the room’s décor, spaciousness, and especially the comfort of the bed all made your stay so enjoyable.

We’re already looking forward to welcoming you back for your next visit.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 6 months ago (17/04/2026)
Date of experience: 04/2026

Great, staff were amazing! Reception lady was so helpful and accommodating. Lovely pleasant manner which was appreciated.
Room was comfortable and well appointed.
Location was great for us, short walk into the centre. Parking is very useful but should be included without extra charges for staying guests.

Dear Guest,

Thank you very much for sharing your wonderful feedback following your recent stay with us.

We’re absolutely delighted to know you found your room comfortable and well-appointed, and that our convenient location made it easy for you to explore York on foot. Your kind words about our team, especially the helpful and welcoming reception experience, are greatly appreciated and will be shared with everyone here.

It’s fantastic to hear you enjoyed the décor, cleanliness, and all the thoughtful touches in your room, including the facilities that made your stay more enjoyable. Regarding your comments on parking, we do understand your perspective. Like many hotels in the centre of York, we are unable to offer complimentary parking and always strive to ensure our rates remain competitive in the area.

Thank you again for your thoughtful feedback and for highlighting both what you enjoyed and the areas where we can improve. We hope to welcome you back to The Churchill for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
By Amanda Johnston
Couple
40-49 years
Reviewed: 6 months ago (17/04/2026)
Date of experience: 04/2026

The room was beautiful, the hotel is gorgeous. Staff are extremely polite, helpful, friendly and welcoming. The only thing I would say is, when you open the room door, you walk straight into another literal door. It is as a room separator I think but it makes it very tight getting in with even the smallest luggage. You have to squeeze around the door to get into the room because of the layout. I dont know what the solution is but please sort this. Also, the bathroom window doesnt open at all, not ideal even with the extractor fan that wasnt very effective. The room was filled with steam and took forever to disipate. Overall, my second visit and I love this hotel. 10/10 from myself and my partner even with the couple of minor points, would highly recommend.

Dear Amanda Johnston,

Thank you so much for taking the time to share such a detailed and thoughtful review following your recent visit.

We're absolutely delighted that you and your partner enjoyed your stay and found your room beautiful, the hotel appealing, and our team welcoming and polite. It’s wonderful to know that the cleanliness and attention to detail stood out for you, and that our location made exploring York convenient.

We appreciate your honest feedback regarding the layout of your room and the challenge with the internal door. We understand how this could make moving in and out with luggage a bit awkward, and your comments are very helpful for us as we review how best to improve the guest experience. We're also grateful for your observations on the bathroom ventilation—feedback like this is invaluable as we look into ways of enhancing comfort for future stays.

It means a lot to us that, despite these minor points, you would still highly recommend us and have chosen to return for a second time. Your perfect ratings across all aspects and your kind remarks truly encourage everyone here.

Thank you once again for your positive words and constructive suggestions. We look forward to welcoming you back to The Churchill for many more enjoyable visits.

Kind regards
from all of us at The Churchill
By Nupur Barve
Business
20-29 years
Reviewed: 6 months ago (17/04/2026)
Date of experience: 04/2026

Amazing! Staff were lovely, breakfast was lovely and a gorgeous room to have breakfast in! I also loved the coffee.

Dear Nupur Barve,

Thank you so much for taking the time to share your wonderful feedback following your visit.

We’re absolutely delighted to know that you enjoyed your stay, especially highlighting the warmth of our team and the breakfast experience. It’s fantastic to hear that both the food and the setting made your mornings special, and we’re glad the coffee was a standout for you as well.

Your perfect scores across all aspects of your stay—room, location, cleanliness, service, and value—mean a great deal to everyone here. Knowing you enjoyed every part of your experience really encourages us.

Thank you once again for your kind words. We look forward to welcoming you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
By Jillian Patterson
Family
60-69 years
Reviewed: 6 months ago (17/04/2026)
Date of experience: 04/2026

We love the Churchill for the closeness to the city centre and the history.
Staff are amazing. They make the stay for all a lovely experience.
Let’s hope that the rest of the rooms get an upgrade.
And sort hearing out as we were not the only people to complain about heating.

Hello Jillian Patterson,

Thank you so much for taking the time to share your feedback. It’s great to hear how much you enjoyed our convenient location and the unique character of the hotel. Your kind words about the team mean a lot to us—they work hard to make every guest feel welcome.

I appreciate your comments regarding the rooms and heating. We do have an ongoing refurbishment plan and will certainly take your observations into account, especially about Room 133. Your feedback helps us focus our improvements where they matter most.

We hope to see you back soon for another memorable stay.

Kind regards
from all of us at The Churchill
No Public Name
Couple
40-49 years
Reviewed: 6 months ago (17/04/2026)
Date of experience: 04/2026

Always love coming back to The Churchill; it feels like coming home! The staff are always very welcoming, and it's nice to be known by name. There are too many staff to thank individually but Rhys in the restaurant deserves particular praise, as do the reception staff.

Dear Guest,

Thank you so much for sharing your heartfelt feedback and for choosing to return to The Churchill time and again.

We're truly delighted to know that each visit feels like a homecoming for you and that our team’s warm hospitality continues to stand out. It's wonderful to hear that being welcomed by name adds to your sense of being valued, and your kind comments about the recognition and service from our staff are greatly appreciated.

Your extra praise for our restaurant and reception teams means a great deal to everyone here. While you’ve generously noted that it’s difficult to single out all those who made your stay special, please rest assured your gratitude will be shared with the whole team. It is also fantastic to know that the cleanliness and quality you’ve come to expect remain consistent every time you visit.

Thank you once again for your loyalty and for taking the time to let us know just how much you enjoy coming back. We look forward to welcoming you home to The Churchill on your future trips to York.

Kind regards
from all of us at The Churchill
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