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Public Reviews Score
89%

"Very satisfied"

Based on 9,846 reviews across 6 portals
:
By joanne blake
Couple
50-59 years
Reviewed: 6 months ago (16/04/2026)
Date of experience: 04/2026

when we come to york we always stay at this hotel , the staff are so friendly & helpful , hotel & its grounds are beautiful & always immaculate will definetly be returning

Dear joanne blake,

Thank you so much for taking the time to share your wonderful feedback following your most recent stay with us.

It is truly heart-warming to know that The Churchill remains your hotel of choice each time you visit York. We're delighted that you always find our team to be friendly and helpful—your kind words about their approach mean a great deal to everyone here.

We’re also very pleased to hear that you continue to enjoy both the hotel itself and the surrounding grounds, and that our standards of cleanliness have met your expectations every time. Knowing that you plan to return is the greatest compliment we could receive.

Thank you once again for your loyalty and lovely feedback. We look forward to welcoming you back for many more enjoyable visits to York in the future.

Kind regards
from all of us at The Churchill
By Charlotte
Couple
20-29 years
Reviewed: 6 months ago (16/04/2026)
Date of experience: 04/2026

Really lovely, great sleep and overall just really relaxing! It’s definitely a diamond in York and more people should know about it.

Dear Charlotte,

Thank you so much for taking the time to share your thoughtful feedback following your recent stay with us.

We’re absolutely delighted to hear that you enjoyed a restful night’s sleep and found The Churchill to be such a relaxing and inviting place—your description of us as a “diamond in York” truly means a great deal to the entire team. It’s wonderful to know that our location, cleanliness, and atmosphere all contributed to making your stay feel so special, and we really appreciate your kind words about the value and quality of your experience.

We’re glad you found the room to your liking, but we’re sorry to learn that the hand wash and body wash provided were not up to standard. Your comments about the scent are very helpful, and we will certainly look into this so that future visits are even more comfortable.

Thank you once again for your lovely review and for letting us know you would choose to return. We look forward to welcoming you back to The Churchill whenever you visit York again.

Kind regards
from all of us at The Churchill
No Public Name
Family
40-49 years
Reviewed: 6 months ago (16/04/2026)
Date of experience: 04/2026

We’ve stayed at the hotel a few times and choose it because it offers family rooms at reasonable prices and is located close to the town/attractions. Staff are always really helpful and friendly.

Some areas could do with a refresh eg the main staircase carpet could do with a professional clean or replacing.

Dear Guest,

Thank you very much for taking the time to share your feedback and for choosing to return to us for your stays in York.

We’re delighted to know that our family rooms, value for money, and excellent location keep bringing you back. It’s always wonderful to hear that our team’s helpful and friendly approach makes your visits even more enjoyable.

We appreciate your honest comments about areas for improvement, especially regarding the main staircase carpet. Your observations are genuinely helpful and will be considered as we continue to maintain and improve the hotel.

Regarding the car parking, we understand that the additional charge is disappointing. We do strive to keep our parking rates competitive, and as many central York hotels do not offer complimentary parking, we aim to provide this facility at a fair price.

Thank you once again for your thoughtful review and for letting us know what stands out and where we can do better. We hope to welcome you and your family back to The Churchill again for another enjoyable visit.

Kind regards
from all of us at The Churchill
By Rachael
Family
50-59 years
Reviewed: 6 months ago (16/04/2026)
Date of experience: 04/2026

Very happy overall with the stay and facilities. Very friendly and helpful staff. Location perfect for exploring York .

Dear Rachael,

Thank you very much for sharing your wonderful feedback following your recent visit with us.

We’re absolutely thrilled to know you were so pleased with your stay and our facilities, and it’s fantastic to hear that our team’s friendly and helpful approach contributed positively to your experience. Your kind mention of our location is also greatly appreciated—it’s lovely to know you found it perfectly suited for exploring the best of York.

Your perfect ratings across all aspects, from room comfort and cleanliness to service and value, mean a lot to us. Feedback like yours truly encourages the team and inspires us to maintain high standards for all our guests.

Thank you again for taking the time to leave such positive comments. We look forward to welcoming you back to The Churchill for another memorable stay.

Kind regards
from all of us at The Churchill
By Yvonne
Couple
50-59 years
Reviewed: 6 months ago (16/04/2026)
Date of experience: 04/2026

We love staying at the Churchill, the staff are welcoming and nothing is too much trouble. We can't wait to return

Dear Yvonne,

Thank you so much for your wonderful feedback and for sharing your experience following your recent stay with us.

We’re thrilled to hear that you enjoy returning to The Churchill and that our welcoming team made you feel at home once again. It’s fantastic to know the spotless condition of your room and the convenient location added to your overall enjoyment, especially being just a short stroll from the city centre.

Your kind words about our service and attention to detail truly mean a great deal to everyone here. We’re delighted that every aspect of your visit, from the comfort and cleanliness to the value, met your expectations so well.

Thank you once more for your loyalty and for taking the time to let us know what you appreciate most. We look forward to welcoming you back to The Churchill very soon.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 6 months ago (16/04/2026)
Date of experience: 04/2026

A Lovely hotel. Great food. Dinner snd breakfast. Very helpful and Friendly staff good location. Great price room

Dear Guest,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re delighted to hear that you enjoyed both dinner and breakfast, and that our team’s friendly and helpful approach contributed to a positive experience. It’s lovely to know that you found the hotel’s location convenient for your visit and that your room provided both comfort and great value.

Your high praise for the cleanliness and service means a lot to everyone here. We’re grateful for your kind words and so pleased that your stay was such an enjoyable one.

Thank you once again for your review. We hope to welcome you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
By Craig and Andrea
Couple
60-69 years
Reviewed: 6 months ago (16/04/2026)
Date of experience: 04/2026

great stay and will be back for sure. reception staff very helpful including giving some history on hotel

Dear Craig and Andrea,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re absolutely delighted to know you enjoyed your visit and found the hotel’s location ideal for exploring the city centre. It’s lovely to hear that our team on reception made your stay even more memorable by sharing some of the history of the hotel and offering helpful service.

Your comments about the spotless condition of both your room and the hotel are hugely appreciated, as are your kind words on the value of our breakfast and parking options. It’s fantastic to know that you felt both were well worth paying a little extra for.

We truly value your recommendation and look forward to welcoming you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
No Public Name
Friends
60-69 years
Reviewed: 6 months ago (16/04/2026)
Date of experience: 04/2026

Its a Lovely hotel and facility with great staff which could have been 5* if the small double rooms were improved.

Dear Guest

Thank you for your kind words about our team and facilities. We're really pleased that so many aspects of your stay met your expectations, including our location and cleanliness. We do appreciate your thoughts on the Small Doubles and understand your feedback regarding both size.

Your observations are valued, and we always strive to offer the best experience possible.

Kind Regards
John Wallace
General Manager
By Grahame
Couple
70-79 years
Reviewed: 6 months ago (16/04/2026)
Date of experience: 04/2026

The hotel is very pleasant however it is thestaff who really make it.The barstaff were very friendly (genuinely)The reception staff were excellent professional helpful and really made us feel welcome.Having stayed in York in chain hotels the difference is marked.Well done fir keeping hold of good staff.

Dear Grahame,

Thank you so much for your thoughtful review and for taking the time to share your experience with us.

We're especially delighted to hear that it was our team who truly made your stay memorable. Your kind words about our bar and reception staff mean a great deal to everyone here. It’s wonderful to know that you felt genuinely welcomed and supported throughout your visit, and we’re very proud that our team’s professionalism and warmth set us apart from other hotels you’ve experienced in York.

We also appreciate your positive comments regarding our location, cleanliness, service, and value. Feedback like yours encourages us to keep delivering the standout hospitality that makes The Churchill special.

Thank you again for recognising the efforts of our team, and we hope to welcome you back for another enjoyable stay the next time you visit York.

Kind regards
from all of us at The Churchill
By Justin Smith
Couple
50-59 years
Reviewed: 6 months ago (16/04/2026)
Date of experience: 04/2026

Generally a very pleasant and enjoyable mid week stay.
Will be back again in the future.
*************

Dear Justin Smith,

Thank you very much for sharing your feedback following your recent stay with us.

We’re delighted to hear that your visit was so enjoyable and that our prime location made exploring York both convenient and pleasant. It’s wonderful to know you found the room comfortable, the overall cleanliness up to your expectations, and the service from our team welcoming throughout your stay.

Your comments on the value and pricing for a midweek visit are also greatly appreciated. It’s always encouraging to know when our guests feel they’ve had a good experience at a fair price.

Thank you once again for your kind words and for letting us know you plan to return. We look forward to welcoming you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
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