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Public Reviews Score
89%

"Very satisfied"

Based on 9,846 reviews across 6 portals
:
By Matt & Jen
Couple
40-49 years
Reviewed: 6 months ago (16/04/2026)
Date of experience: 04/2026

Overall, a very enjoyable experience. Staff were absolutely superb and went above and beyond in all aspects

Dear Matt & Jen,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re absolutely delighted to hear that your experience was thoroughly enjoyable and that our team made such a memorable impression by going the extra mile for you. It means a great deal to everyone here to know you found the staff superb and attentive throughout your visit.

It’s also wonderful to see your top ratings for your room, our location, and the level of cleanliness provided. Being close to the centre of York is something many guests appreciate, and we’re pleased this added convenience to your stay.

We appreciate your comments regarding the price, and we always strive to ensure our rates reflect the experience and service we aim to deliver. Your feedback is valuable as we continue to review how we provide the best possible value for our guests.

Thank you once again for your kind words and thoughtful review. We hope to have the opportunity to welcome you back to The Churchill next time you are in York.

Kind regards
from all of us at The Churchill
By Sami Preece
Couple
40-49 years
Reviewed: 7 months ago (12/03/2026)
Date of experience: 03/2026

Gorgeous hotel, staff couldn't do enough for you - went above and beyond! Food was amazing and so tasty

No Public Name
Couple
60-69 years
Reviewed: 7 months ago (11/03/2026)
Date of experience: 03/2026

The hotel is beautiful and would stay again but for one thing. Other hotels where parking is charged per 24 hour period, this one charges an extra £10 on top of the normal charge because we arrived before the check in time. This is not acceptable I'm my view and not something I have ever experienced before.

By Brian Hornshaw
Couple
60-69 years
Reviewed: 7 months ago (10/03/2026)
Date of experience: 03/2026

Very pleasant stay, unfortunately for only one night. Would like to stay longer next time and eat in the restaurant which looked very appealing as did the garden.

By Mr & Mrs Cotton
Couple
70-79 years
Reviewed: 7 months ago (10/03/2026)
Date of experience: 03/2026

It was exactly as the information we had on the hotel prior to arrival. The only issue we had was the price for parking at £18 which I find overly expensive.

By Neil Thomson
Couple
60-69 years
Reviewed: 8 months ago (09/03/2026)
Date of experience: 03/2026

Excellent stay at a very conveniently located hotel. A couple of minor issues with the room were quickly resolved. Very friendly and helpful reception.

No Public Name
Couple
70-79 years
Reviewed: 8 months ago (08/03/2026)
Date of experience: 03/2026

Excellent stay very good walking distance for the town and all the sights. So much to see in York without doubt will come back.

No Public Name
Friends
60-69 years
Reviewed: 8 months ago (07/03/2026)
Date of experience: 03/2026

Absolutely lovely stay, hotel fantastic and room really clean and well appointed. Staff extremely pleasant and helpful.

No Public Name
Couple
50-59 years
Reviewed: 8 months ago (07/03/2026)
Date of experience: 03/2026

Very enjoyable stay and thanks to the staff no drama with the room change. Very helpful and polite. I would recommend to friends.

By Gaz
Couple
40-49 years
Reviewed: 8 months ago (07/03/2026)
Date of experience: 03/2026

Herendous would never book with this hotel again, partner needed hospital treatment and the owner wouldnt help at all, please try other places this one is ridiculous for the price

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