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Public Reviews Score
89%

"Very satisfied"

Based on 10,001 reviews across 6 portals
:
By Don
Couple
60-69 years
Reviewed: 6 months ago (22/06/2025)
Date of experience: 06/2025

Lovely Hotel
Close to centre
Friendly staff
Clean and comfortable.
Couldn't ask fir more from 2 day stay.

Dear Don,

Thank you ever so much for taking the time to share your feedback following your recent stay with us.

We’re thrilled to hear that you enjoyed our convenient location close to the Minster and city centre, and that our team’s friendly approach made you feel so welcome. It’s wonderful to know you found your room clean and comfortable—your excellent ratings across all aspects of your visit are greatly appreciated.

It means a lot to us to know that we were able to provide just what you were looking for over your two days here. Thank you again for your kind words. We hope to welcome you back for another great stay in the future.

Kind regards
from all of us at The Churchill
By Malcolm
Couple
70-79 years
Reviewed: 6 months ago (22/06/2025)
Date of experience: 06/2025

A lovely relaxing break so central for all York amenities.
York Minster shopping and cafes etc
Next break will try one of the river
cruises

Dear Malcolm,

Thank you so much for sharing your thoughts following your recent stay. It's wonderful to know you had a restful and enjoyable time, especially with our central location making it easy to explore everything York has to offer.

We really appreciate your high ratings and look forward to welcoming you again for further adventures in the city.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 6 months ago (22/06/2025)
Date of experience: 06/2025

Fantastic location with quality facilities and customer friendly staff
Restaurant had excellent value and quality of food

Dear Rafferty,

Thank you very much for taking the time to share your feedback following your recent stay with us.

It’s wonderful to hear that our central location made exploring the city centre easy for you and that our facilities and welcoming team helped make your visit so enjoyable. We’re delighted that the restaurant stood out for its combination of great value and high-quality dishes—comments like these mean a great deal to our kitchen and service teams.

We truly appreciate your high marks across all areas, from your room comfort to the cleanliness and service you received. Thank you again for your kind words and recommendation. We hope to welcome you back for another memorable stay soon.

Kind regards
from all of us at The Churchill
No Public Name
Family
40-49 years
Reviewed: 6 months ago (22/06/2025)
Date of experience: 06/2025

Very pleasant stay. Beautiful hotel, with a very nice bear garden. Best breakfast I've had in any hotel in Britain!

Dear Holmqvist Larsson,

Thank you so much for sharing your lovely feedback with us. We are delighted to hear you enjoyed your time at our hotel and especially appreciated our beer garden and breakfast—your compliments truly mean a lot to the team.

We hope to welcome you again for another memorable stay in York.

Kind regards
from all of us at The Churchill
No Public Name
Family
40-49 years
Reviewed: 6 months ago (21/06/2025)
Date of experience: 06/2025

The hotel was recommended by 2 separate people so I’m sad it was so disappointing. It’s looking worn down in the guest areas and our room was very poor. So poor I actually wondered if they had given us a room that wasn’t actually supposed to be stayed in.

Dear Bathie,

Thank you for taking the time to share your feedback following your recent stay with us.

We’re genuinely sorry to hear that your experience did not live up to the positive recommendations you received, and that you found both the guest areas and your room to be below expectations. It’s disappointing to learn that the standard of your room in particular led to such frustration, especially when it should have been a key part of a comfortable and welcoming visit.

Your comments are important and will certainly be shared with our team as we strive to maintain and improve the quality of both our facilities and guest experience. We do appreciate your remarks about our location and the high level of cleanliness, but we regret that these positives were outweighed in your overall impression.

Thank you again for your honest feedback. We hope you might consider giving us another opportunity in the future to provide you with a much improved visit.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 6 months ago (19/06/2025)
Date of experience: 06/2025

Had the pizza, very tasty in a lovely garden setting. Rooms clean. Staff friendly especially the reception staff. A mind full of info and even had earplugs!! ( For hubby's beer snoring).

Dear Fiona Dawn,

Thank you so much for taking the time to leave your feedback following your recent stay with us.

We’re absolutely delighted to hear that you enjoyed our pizza in the garden – many guests love relaxing in that space and it’s wonderful to know it made an impression. It’s great to see your positive comments about the cleanliness of your room and the friendliness of our team, especially at reception. We always aim to make our guests feel welcome and well looked after, so we’re glad you appreciated all the little touches – including the earplugs for your husband’s “beer snoring”!

Your fantastic ratings across every aspect of your visit, from our convenient location to the quality of service and value, really mean a lot to us. Thank you again for sharing your thoughts. We hope to welcome you back for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 6 months ago (18/06/2025)
Date of experience: 06/2025

Really enjoyable looking forward to staying again. Room comfortable. Staff very friendly and professional.

Dear Epton,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that you had such an enjoyable experience and that you’re already looking forward to your next visit. It’s great to know that you found your room comfortable and appreciated the high standard of cleanliness in both your room and bathroom.

Thank you again for your kind comments and excellent ratings. We hope to welcome you back for another memorable stay soon.

Kind regards
from all of us at The Churchill
No Public Name
Family
50-59 years
Reviewed: 6 months ago (18/06/2025)
Date of experience: 06/2025

We really enjoyed our stay! Loved the pizza and the garden! We even went back early on our last day to just sit outside in the chairs and enjoy being outside! Very friendly service!

Dear Fergestad,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that you had such an enjoyable visit and that our pizza and garden made such a positive impression. It’s lovely to know you chose to spend time relaxing outdoors in our pretty beer garden.

Your kind words about the friendliness of our team truly mean a lot to us. We’re thrilled to know you felt so well looked after.

Thank you again for your wonderful comments and excellent ratings. We hope to have the pleasure of welcoming you back for another memorable stay soon.

Kind regards
from all of us at The Churchill
By Richard MacLeod
Family
50-59 years
Reviewed: 6 months ago (18/06/2025)
Date of experience: 06/2025

A really superb hotel, and an amazing convenient location, a flat walk to everything in town. Highly recommended

Dear Richard MacLeod,

Thank you so much for your wonderful feedback and for sharing your impressions of your recent stay with us.

We’re absolutely delighted to hear that our location made it easy for you to explore everything York has to offer and that you found both the convenience of the hotel and its surroundings to your liking. Knowing that you enjoyed your room, appreciated the standards of cleanliness, and felt our team provided excellent service is especially rewarding for us.

Your high recommendation and top marks across all areas truly mean a lot. Thank you again for choosing us—we look forward to welcoming you back for another fantastic visit in the future.

Kind regards
from all of us at The Churchill
No Public Name
Family
60-69 years
Reviewed: 6 months ago (17/06/2025)
Date of experience: 06/2025

Overall, it was a lovely room but the fancy blankets on the bed were dusty! Very dusty! Also, having places to put suitcases would be helpful! With four people in the room, we had suitcases on the floor, one on chairs and one on the suitcase holder!

Dear Edwards,

Thank you for taking the time to share your feedback following your recent stay with us.

We're really pleased to hear that you enjoyed your room overall and that our location suited your visit so well. It's great to know the setting helped contribute to a positive experience.

At the same time, we're sorry to learn that the blankets on your bed were not at the standard of cleanliness you expected, and that you found storage for your suitcases to be a challenge with several people sharing the space. Your comments are valued and will certainly be shared with our housekeeping and management teams, as they're important in helping us improve both comfort and convenience for our guests.

Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and provide an even better stay in the future.

Kind regards
from all of us at The Churchill
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