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Public Reviews Score
89%

"Very satisfied"

Based on 10,001 reviews across 6 portals
:
By Muriel and Keith.
Couple
60-69 years
Reviewed: 6 months ago (13/06/2025)
Date of experience: 06/2025

We were met on our arrival by John who checked us in and offered us an upgrade to Room 104 (Prince of Wales Suite). The room was beyond our expectations and completely changed our stay at the Hotel and the room definitely has the WOW factor.
The staff we came in contact with were friendly, professional and all liked a laugh and some banter. During our stay, we had more contact with Ian and Rachel, who always went the extra mile to answer our questions and always greeted us with a smile.
Our breakfast and dinner times were enjoyable and we would recommend using the restaurant for food and drink.

Dear Muriel and Keith,

Thank you so much for taking the time to share such a wonderful and detailed account of your stay with us.

We're absolutely delighted to hear that your upgrade to the Prince of Wales Suite helped make your visit so special and memorable—it’s fantastic to know the room made such a positive impression and exceeded your expectations. It’s also heartening to read that our team’s friendly and personable approach enhanced your experience; we’re very proud of the welcoming atmosphere they create for our guests.

We’re glad that you enjoyed both breakfast and dinner in our restaurant, and that our location suited your plans perfectly for exploring York.

Thank you once again for your lovely feedback and recommendation—it means a great deal to us. We really hope to welcome you both back for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Family
30-39 years
Reviewed: 6 months ago (13/06/2025)
Date of experience: 06/2025

Was a very nice room and hotel lovely staff downfall was a very loud motor bike late at night leaving the car park but was hovering for a while very loud and no air con VERY VERY hot

Dear Broadbent,

Thank you for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that you appreciated your room and found our team to be friendly and helpful—making you feel welcome is always our priority. It’s also lovely to know that the value and service met your expectations during your visit.

We’re sorry to read that your stay was affected by noise late at night from the car park, as well as the high temperature in your room.

Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back and provide an even better stay next time.

Kind regards
from all of us at The Churchill
By Dr Brian Plemper
Couple
60-69 years
Reviewed: 6 months ago (13/06/2025)
Date of experience: 06/2025

The Churchill is a exemplary hotel with pleasent helpful and friendly staff. What mor could you want.

Dear Dr Brian Plemper,

Thank you very much for your wonderful feedback following your recent stay with us.

We’re truly delighted to hear you found The Churchill to be exemplary and that our team made such a positive impression through their friendly and helpful service. Your kind words are genuinely appreciated by everyone here.

It’s also fantastic to know you valued the neatness and comfort of your room, as well as our convenient location just outside the city centre—making it easy to enjoy all that York has to offer without the usual city centre hassle.

Thank you once again for your lovely comments and high scores across all areas. We hope to welcome you back for another enjoyable visit in the future.

Kind regards
from all of us at The Churchill
By Stephen
Couple
60-69 years
Reviewed: 6 months ago (13/06/2025)
Date of experience: 06/2025

We enjoyed our stay and all was good , I did say we was there to celebrate my wife’s 66 birthday , and a printed happy birthday message on a A 4 sheet of paper greeted us in our room(poor) you shouldn’t have bothered ,,, maybe in future a birthday card , or a small individual cake with happy birthday on the plate in chocolate

Dear Stephen,

Thank you so much for sharing your feedback following your recent stay with us.

It's wonderful to hear that you had an enjoyable visit and that you found the room comfortable, the location convenient, and the service and cleanliness met your expectations. We're glad you chose to celebrate such a special occasion with us and appreciate your high ratings across all areas.

We’re genuinely sorry that our gesture to acknowledge your wife’s birthday didn’t meet your expectations.

Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you both back for another visit in the future.

Kind regards
from all of us at The Churchill
No Public Name
Friends
70-79 years
Reviewed: 6 months ago (13/06/2025)
Date of experience: 06/2025

Very good. Car parking so close to town is very convenient. The service from Ian & the team is excellent.

We loved the free kitkats!

Dear Perry,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We're thrilled to hear that our location made it easy for you to explore the city and that having parking so nearby added to the convenience of your visit. It's fantastic to know our team left such a positive impression and made your stay memorable. Little touches like the complimentary KitKats are just one of the ways we hope to make our guests feel at home (they are made in York), so we’re delighted you enjoyed them!

We appreciate your comments across all areas, especially regarding the room, and hope you had a comfortable stay overall.

We look forward to welcoming you back on your next visit to York.

Kind regards
from all of us at The Churchill
By Tim B
Couple
70-79 years
Reviewed: 6 months ago (13/06/2025)
Date of experience: 06/2025

Comfortable stay, pleasant staff.
General fabric of building poor and needs updating
So 16 more characters required!!!!

Dear Tim B,

Thank you for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that you found your stay comfortable and appreciated the friendliness of our team. It’s also great to know that our convenient location made it easy for you to explore the city on foot, and that you felt the pricing was competitive for the area.

Thank you as well for mentioning your thoughts on towel changes. We always strive to balance comfort and sustainability, and your feedback is valued.

We hope to have the pleasure of welcoming you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
By Graham Eades
Friends
70-79 years
Reviewed: 6 months ago (13/06/2025)
Date of experience: 06/2025

Very comfortable, convenient and friendly. Great place as a base for enjoying York city centre. Car parking on site is a big plus.

Dear Graham Eades,

Thank you very much for sharing your feedback following your recent stay with us.

We’re delighted to hear that you found our hotel comfortable and welcoming, and that our location made it easy to enjoy everything York city centre has to offer. It’s wonderful to know that the convenience of on-site parking added to the positive experience of your visit, as we understand how important this can be for our guests.

Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back for another enjoyable visit in the future.

Kind regards
from all of us at The Churchill
By Stacey
Couple
40-49 years
Reviewed: 6 months ago (12/06/2025)
Date of experience: 06/2025

The experience was lovely from start to finish. Everyone we came into contact with was polite and friendly. Would definitely recommend.

Dear Stacey,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re truly delighted to hear that your experience was enjoyable from beginning to end and that our team made a positive impression throughout your visit. Your wonderful comments about the friendliness and courtesy of everyone you encountered mean a great deal to us.

It’s fantastic to know you would recommend us

We hope to have the pleasure of welcoming you back for another memorable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Alone
50-59 years
Reviewed: 6 months ago (12/06/2025)
Date of experience: 06/2025

My only complaint is that I couldn't get the wifi to work - although it obviously didn't matter that much, as I didn't check with reception. Overall - very good.

Dear Trollope,

Thank you very much for sharing your feedback following your recent stay with us.

We’re delighted to see your high ratings across all areas, and it’s wonderful to know you had such a positive overall impression of your visit.

We do note your mention of the difficulty accessing the wifi. While we're glad it didn't impact your overall enjoyment we'd have been happy to assist you in logging in.

We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

Kind regards
from all of us at The Churchill
By Tony
Couple
50-59 years
Reviewed: 6 months ago (11/06/2025)
Date of experience: 06/2025

It was fine for what we wanted, may have used hotel bar and restaurant more if it was just a little better.

Dear Tony,

Thank you for taking the time to share your feedback after your recent stay with us.

We’re pleased to hear that our location worked well for your visit and that you found everything clean and convenient for exploring York’s centre.

I’m sorry that your room was smaller than expected; I have checked your booking which you made on Hotels.com and can see that you did reserve a Small Double rather than a Standard Double hence you did receive one of our smaller rooms rather than the larger standard room type.

We value your constructive comments, and I hope we might have the chance to welcome you back in the future.

Kind regards
from all of us at The Churchill
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