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Public Reviews Score
89%

"Very satisfied"

Based on 9,846 reviews across 6 portals
:
No Public Name
Couple
60-69 years
Reviewed: 8 months ago (18/02/2026)
Date of experience: 02/2026

Amazing room lovely breakfast and all the staff could not do enough to make sure you felt welcome when stopping in York again i will be coming back here

Dear Guest,

Thank you so much for taking the time to share your fantastic feedback following your recent stay with us.

It’s truly wonderful to hear that you found your room comfortable, enjoyed a lovely breakfast, and felt so warmly welcomed by our team throughout your visit. We’re delighted that every aspect of your experience left such a positive impression, and your high praise for our staff means a great deal to everyone here.

Your perfect ratings for the room, location, cleanliness, service, and value are greatly appreciated. Knowing that you would choose to return to us next time you’re in York is the highest compliment we could hope for.

Thank you once again for your kind words and for choosing to stay at The Churchill. We look forward to welcoming you back on your next visit.

Kind regards
from all of us at The Churchill
By Lilly Taylor
Couple
20-29 years
Reviewed: 8 months ago (16/02/2026)
Date of experience: 02/2026

Staff were extremely friendly and helpful. Our room was spacious and bed was comfy. Room service was quick and affordable. The hotel had a really lovely vibe, quiet and cozy. Perfect for a romantic trip to York. Definitely would stay again! We loved it.

Dear Lilly Taylor,

Thank you so much for choosing to stay with us and for sharing your thoughtful feedback.

We're absolutely delighted to hear that you enjoyed a comfortable and romantic visit, and that our helpful team, spacious room, and the overall cosy atmosphere helped make your trip so memorable. It's wonderful to know you appreciated the convenience of our location and found it easy to explore the best that York has to offer, with fantastic cafés and pubs just moments away.

We're grateful for your kind remarks about our quick and affordable room service—it’s always our aim to provide value and comfort for our guests.

Thank you again for your lovely review and for highlighting the aspects you valued most. We truly appreciate your recommendation and look forward to welcoming you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
By Mrs S Kaney
Couple
60-69 years
Reviewed: 8 months ago (16/02/2026)
Date of experience: 02/2026

Really enjoyed our stay and will definitely return again if we visit York. We had a small double room and although a little on the small side was perfectly adequate for our 2 night stay. The room was clean and quiet.

Dear Mrs S Kaney,

Thank you very much for taking the time to share your experience following your recent visit.

We’re delighted to hear that you enjoyed your stay with us and that the location and cleanliness of your room contributed to a positive visit. It’s especially pleasing to know that you found the hotel convenient for exploring the city and that our team’s service met your expectations.

Your comments regarding the size of your room are appreciated; our small doubles are designed to offer a comfortable base for a short stay, and we’re glad it was a suitable choice for your two-night visit. We also appreciate your feedback about the parking charge. In the centre of York, complimentary hotel parking is very rare, and we always aim to keep our fees competitive with other local hotels.

Thank you again for your thoughtful review and high ratings. We truly look forward to welcoming you back to The Churchill the next time you visit York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
20-29 years
Reviewed: 8 months ago (16/02/2026)
Date of experience: 02/2026

A cozy peaceful night in the bunker room. Thoroughly enjoyed our stay at the hotel and in york and would definitely stay again.

Dear Guest,

Thank you so much for taking the time to share your lovely feedback following your recent stay with us.

We’re delighted to hear you found the bunker room cosy and peaceful, and that your experience at the hotel, as well as your time in York, left such a positive impression. Your perfect scores for the room, cleanliness, service, location, and value truly mean a lot to the whole team.

It’s wonderful to know that you would choose to stay with us again. We very much look forward to welcoming you back to The Churchill for another enjoyable visit in the future.

Kind regards
from all of us at The Churchill
By N/a
Alone
50-59 years
Reviewed: 8 months ago (15/02/2026)
Date of experience: 02/2026

A nice hotel to stay at. My room was close to the train track and in the morning die to car traffic it was a bit too loud for me.

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re pleased to know that you found our hotel a pleasant place to stay and that you appreciated our excellent location, high standards of cleanliness, and the service from our team. Your positive ratings in these areas are greatly valued.

We do understand that being close to the train track (although it is just the Scarborough branch line which doesn't run overnight) and nearby traffic can sometimes cause unwanted noise, especially in the morning. Your comfort is important to us and your comments will certainly be taken into consideration when reviewing our room allocations and guest experience.

Thank you again for your honest feedback and for letting us know about both the highlights and the challenges of your visit. We hope to have the opportunity to welcome you back for another enjoyable stay.

Kind regards
from all of us at The Churchill
By Sue
Family
60-69 years
Reviewed: 8 months ago (13/02/2026)
Date of experience: 02/2026

Very good location excellent, room clean very warm, staff friendly, nothing too much trouble to explain

Dear Sue,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that you enjoyed our convenient location, with the Minster just a short walk away, and that your room was comfortable and spotlessly clean throughout your visit.

It’s wonderful to know that our team made you feel welcome and were always happy to help with anything you needed. Your kind words about their approach mean a great deal to everyone here.

Thank you again for your perfect scores and thoughtful comments. We hope to have the pleasure of welcoming you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
40-49 years
Reviewed: 8 months ago (12/02/2026)
Date of experience: 02/2026

Muy buena , la ubicación está muy bien ,si no fuera por la primera noche uniera sido perfecto , muy buena limpieza de la habitación !

Dear Guest,

Thank you for sharing your thoughts with us. We’re pleased you enjoyed our convenient location and found your room to be well cared for during your stay.

It’s lovely to hear that the cleanliness of your accommodation stood out for you, and we truly value your recognition of this aspect.

We appreciate your honest feedback regarding your first night, and want you to know that your experience is very important to us. It’s encouraging that, aside from this, you found many elements of your stay to be positive.

We hope to have the opportunity to welcome you back in the future for an even better experience.

Kind Regards
John Wallace
General Manager
By Robinson
Couple
60-69 years
Reviewed: 8 months ago (12/02/2026)
Date of experience: 02/2026

Excellent apart from one poor member of staff .
Room amazing and great breakfast.
All staff though should be equally engaging

Dear Robinson,

Thank you for sharing your thoughts about your recent stay with us. It’s wonderful to hear you found the room comfortable and enjoyed our breakfast, as well as the effort our team puts into preparing everything for our guests.

I appreciate your honest feedback regarding service and the refreshment tray. I’m sorry to hear one team member didn’t meet your expectations and that a few extra items would have been helpful. Your comments help us understand where we can do better, and we take them on board.

We truly value your recommendation and hope to welcome you back in the future.

Kind regards
from all of us at The Churchill
By Amber Cavanagh
Couple
20-29 years
Reviewed: 9 months ago (02/02/2026)
Date of experience: 01/2026

We loved our stay at the Churchill - nothing bad at all to say! We will be recommending to family and friends who plan on visiting York and we will most definitely be returning to this Hotel.

Dear Amber Cavanagh,

Thank you so much for sharing your wonderful feedback following your recent stay with us.

We’re absolutely delighted to hear that your experience at The Churchill was so thoroughly enjoyable and that everything from the convenient location to the comfort of your room helped create a memorable visit. It’s fantastic to know our team made you feel at home and that the map and advice for exploring York were useful in making the most of your time in the city.

We truly appreciate your kind words about the value you received and the quality of service you encountered. Hearing that you plan to recommend us to friends and family, and that you intend to return, is the highest compliment we could hope for.

Thank you once again for choosing to stay with us and for taking the time to leave such positive feedback. We look forward to welcoming you back on your next trip to York.

Kind regards
from all of us at The Churchill
By Kelvin Worley
Friends
60-69 years
Reviewed: 9 months ago (01/02/2026)
Date of experience: 01/2026

The Churchill team were excellent, friendly, & nothing was too much trouble resulting in a great expereince and a wonderful couple of days

Dear Kelvin Worley,

Thank you so much for your kind words and for taking the time to share your experience with us. It is fantastic to hear that you felt well looked after by our team and enjoyed a pleasant stay. We are thrilled you found our location convenient for exploring the city centre as well.

We greatly appreciate your feedback on the room, cleanliness, service, and pricing. Your comments encourage us to keep improving and providing memorable visits.

Kind regards
from all of us at The Churchill
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