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Public Reviews Score
89%

"Very satisfied"

Based on 9,853 reviews across 6 portals
:
By Shane turner
Family
40-49 years
Reviewed: 8 months ago (26/10/2025)
Date of experience: 10/2025

Very good, location was real good to town centre. The price to park your car there was a little pricey

Dear Shane turner,

Thank you very much for sharing your feedback following your recent stay with us.

We're delighted to know that you enjoyed your visit and found our location to be ideally placed for exploring the town centre. It’s great to hear that the room, cleanliness, and our team's service all met your expectations, and we greatly appreciate your positive comments on these aspects.

We do recognise your thoughts on the parking charges. In central York, complimentary hotel parking is quite rare, and we always work to ensure our parking fees remain competitive with what's offered by other hotels in the area.

Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back to The Churchill whenever your travels bring you to York.

Kind regards
from all of us at The Churchill
By Yvonne Taylor
Couple
70-79 years
Reviewed: 8 months ago (25/10/2025)
Date of experience: 10/2025

We had a very enjoyable break with you and if we come back would definitely stay at the Churchill and recommend it to family and friends

Dear Yvonne Taylor,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re absolutely delighted to hear you had such an enjoyable break and that you would choose The Churchill again for a future visit. It means a great deal to know you felt confident enough in your experience to recommend us to your family and friends.

It’s wonderful that you found our location so convenient for exploring the city’s attractions, and we’re pleased to know the standard of cleanliness and comfort in your room met your expectations. We also truly appreciate your positive remarks about the level of service you received during your stay.

Thank you once again for your kind words and high ratings across all areas. We very much look forward to welcoming you back whenever your travels bring you to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 8 months ago (25/10/2025)
Date of experience: 10/2025

Exemplary staff and exemplary cleanliness together with a good location made this an enjoyable visit.

Dear Guest,

Thank you so much for sharing your thoughts with us. It's wonderful to hear that our team and the level of cleanliness helped make your stay more enjoyable, and we're delighted that you appreciated the location as well.

We also value your comments about the room and pricing, as they help us ensure we're providing a great experience for all our guests.

Kind regards from all of us at The Churchill
No Public Name
Friends
70-79 years
Reviewed: 8 months ago (24/10/2025)
Date of experience: 10/2025

Lovely stay for my birthday really enjoyed our pod experience and thanks to Claire amazing setvice
Wonderful breakfasts

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re absolutely delighted that you chose to celebrate your birthday here and that your visit was such an enjoyable one. It’s fantastic to hear that you loved the pod experience, and we’re so pleased our team helped to make the occasion feel special for you.

It’s wonderful to know you enjoyed our breakfasts and that every part of your stay—from the comfort of your room to the standards of cleanliness and service—met your expectations. Your perfect scores across all areas are greatly appreciated by everyone here.

Thank you once again for your lovely comments. We hope to welcome you back to The Churchill for another memorable stay in the future.

Kind regards
from all of us at The Churchill
By Tilly
Couple
20-29 years
Reviewed: 8 months ago (24/10/2025)
Date of experience: 10/2025

Went for my girlfriend and i’s anniversary.
This was the second visit for me but this time we got a superior double- and we were lucky enough to get the bunker room! Really cool decor, beautifully clean. The shower was wonderful and soo nice and hot. The staff were lovely upon check in and had a nice chat with us when checking out. Didn’t try the food this time as we had reservations, but during my last stay back in 2021 the food was impeccable and judging by reviews it’s just as delicious as ever. Thanks so much for this amazing stay!
Parking was also well priced compared to any other nearby car parks and we were able to get a spot.
Hotel also felt very safe and secure with doors locked past 10pm (you can still get access if you are staying there)

Dear Tilly,

Thank you so much for choosing us again to celebrate your special anniversary with your girlfriend. It means the world to us when guests return, and it’s wonderful to hear you enjoyed the unique atmosphere of our bunker room. We're delighted that you found everything spotless and appreciated the shower and friendly welcome from our team.

It’s lovely to hear your memories of the food from your previous visit are still positive, and we hope to welcome you back for a meal next time. We’re glad you felt secure and found our parking charges reasonable, as we always aim to remain competitive with other car parks in the area.

Thank you once again for sharing your experience and for your kind words.

Kind regards
from all of us at The Churchill
By Samantha Goodchild
Couple
50-59 years
Reviewed: 8 months ago (24/10/2025)
Date of experience: 10/2025

Very friendly and a lovely atmosphere at the Churchill hotel
Great location only a short walk into the centre

Dear Samantha Goodchild,

Thank you so much for sharing your wonderful feedback following your recent stay with us.

We’re absolutely delighted to hear you enjoyed the welcoming atmosphere at The Churchill and that our team’s friendliness stood out during your visit. It’s fantastic to know you found our location ideal for exploring York, just a short stroll from the city centre.

Your perfect scores for room comfort, cleanliness, and value are truly appreciated, and we’re pleased that every aspect of your stay met your expectations. Comments like yours motivate our whole team to continue delivering a memorable experience for all our guests.

Thank you once again for your kind words. We look forward to welcoming you back to The Churchill on your next trip to York.

Kind regards
from all of us at The Churchill
By Nikola
Couple
50-59 years
Reviewed: 8 months ago (23/10/2025)
Date of experience: 10/2025

Poor as per above. We paid around £180.00 for the room rate per night and I have never ever...& I mean never ever slept in a room without a window! In my opinion, we were allocated a "cupboard". Whilst I can see that a business client may only view a bedroom as a mattress for a sleep, we had booked for 2 nights on a leisure break and we were not warned about this at all. We were told at check in about a device on the wall to allow us to open our "window" and we did not think for a second that it would mean an at height velux!! I consider myself as a claustrophobic person and the fact that I could not tell what the weather was like until I reached the breakfast room in the morning horrified me. I also lost sleep worrying about the risk assessment done or not done about getting me out the room in the event of a fire just outside my bedroom door!

Before checking in, we had messaged the hotel to specifically request a nice room. We had not been away from home for around 13 years due to family illness, dogs without suitable doggy day care etc and this break in York was very much looked forward to....I feel absolutely cheated.

We had room number 123 and we saw that the room next door to us had a lovely window and we guess that this next door room would not have cost that much more than we paid.

At checkout, we were seen by a jovial chap who did not ask whether everything was ok with our stay. He did not ask whether we had enjoyed our stay in york and he did not wish us a safe trip home. All very basic things that anyone with customer service at the heart of what they do, would have considered as a standard bid farewell. The chap that dealt with is made a joke about no outstanding balance but none of the basic customer service.

The car park was also a nightmare. At the time of departure, there was 2 cars parked outwith specified bays which meant it was extremely difficult to get out the car park. There was 2 cars trying to come and us and one other car trying to get out. So....just an idea...but rather than 3 very jovial chaps at reception having a laugh and drinking mugs of tea, at least one could have helped in the car park at busy check out times and the policing of the correct parking.

Dear Nicola,

Thank you for taking the time to share such detailed feedback about your recent stay.

It’s good to know that you found our location convenient for your needs in York, especially being close to Bootham and on the right side of town for your visit. We are always pleased when guests are able to make the most of our position in the city.

However, I am truly sorry to hear about your disappointment with your room allocation and to learn that your experience fell short of your expectations. A couple of our rooms, due to the unique layout of our historic building, do feature large velux roof windows, many guests do like the 'loft' style of these rooms and we're sorry that it wasn't for you. The blinds and window do open so we're confused why you didn't have natural daylight in your bedroom.

Your remarks regarding our check-out service are also noted. Our reception staff are normally highly rated for their customer service but perhaps you checked out at a busy point when they had less time to chat.

Room rates are higher than normal both this week and next due to the half term holidays are we're sorry that you didn't feel that you received value for money.

Thank you again for sharing your thoughts and for highlighting both the positives and areas where we need to improve. Your feedback is invaluable as we continue to review how we communicate room features, enhance our service, and manage our facilities to ensure our guests feel both comfortable and cared for throughout their stay.

Kind regards
from all of us at The Churchill
By Julie
Couple
50-59 years
Reviewed: 8 months ago (23/10/2025)
Date of experience: 10/2025

Loved it. Very welcoming and cosy. Staff very friendly. Room was lovely and very clean. Felt so relaxed there

Dear Julie,

Thank you very much for taking the time to share your lovely feedback following your recent stay with us.

We’re absolutely delighted to hear that you felt so at home and relaxed during your visit. It’s fantastic to know you enjoyed the welcoming and cosy atmosphere, and that our team made such a friendly impression.

We’re also pleased that your room met your expectations for comfort and cleanliness, and that our location made it easy for you to enjoy a pleasant walk into the centre of York.

Your perfect ratings across all aspects of your stay mean a great deal to us, and it’s wonderful to know every part of your experience contributed to such a positive visit.

Thank you once again for your kind words. We very much hope to welcome you back to The Churchill for another relaxing stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Family
50-59 years
Reviewed: 8 months ago (23/10/2025)
Date of experience: 10/2025

Lovely hotel, clean and comfortable. Would consider booking again if we need overnight accommodation in the future.

Dear Guest,

Thank you very much for sharing your feedback following your recent stay with us.

We’re delighted to hear that you found the hotel both clean and comfortable, and that our convenient yet peaceful location made your visit enjoyable. Your comments on the room, service, and overall standards are greatly appreciated by the whole team.

It’s wonderful to know you would consider returning the next time you’re in need of accommodation. Thank you again for your kind words. We hope to have the pleasure of welcoming you back whenever your travels bring you to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 8 months ago (21/10/2025)
Date of experience: 10/2025

We had a great time and the staff especially the manager were fantastic. The room was lovely we stayed in 10 Downing Suite

Dear Guest,

Thank you so much for sharing your generous feedback following your recent stay with us.

We’re absolutely delighted to hear that you had such an enjoyable time and that the team, along with the support from our management, made a lasting impression. It’s wonderful to know you appreciated your room; the 10 Downing Suite.

Your kind words motivate the whole team, and we’re thrilled that every aspect of your visit met your expectations. Thank you again for taking the time to leave your review. We hope to welcome you back for another fantastic stay whenever your travels bring you to York.

Kind regards
from all of us at The Churchill
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