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Public Reviews Score
89%

"Very satisfied"

Based on 9,837 reviews across 6 portals
:
No Public Name
Couple
70-79 years
Reviewed: 8 months ago (20/12/2025)
Date of experience: 12/2025

It’s always a pleasure to stay at the Churchill, always made to feel very welcome and nothing is too much trouble for all the staff and a particular mention for Ian who is an absolute star, a perfect gentleman and and an asset to your company.

Dear Guest,

Thank you so much for taking the time to share your wonderful feedback following your most recent stay with us.

We’re absolutely delighted to know that staying at The Churchill feels so welcoming and special for you each time. It’s fantastic to hear that every member of our team helps ensure your visit is smooth and enjoyable, and your kind words about the consistently high standard of service and hospitality are greatly appreciated.

Your recognition of our team’s warm approach, as well as your perfect ratings for the room, location, cleanliness, and value, truly mean a lot to all of us. We’re also so pleased that our central setting adds convenience and ease to your trips to York.

Thank you once again for your loyalty and thoughtful comments. We look forward to welcoming you back for many more enjoyable stays in the future.

Kind regards
from all of us at The Churchill
By Liam Mulcahy
Couple
70-79 years
Reviewed: 8 months ago (20/12/2025)
Date of experience: 12/2025

Always love stopping there staff great and location breakfast fantastic choice rooms great and front desk staff excellent

Dear Liam Mulcahy,

Thank you so much for sharing your positive thoughts and for being a returning guest. It’s wonderful to hear you appreciate our team’s efforts and have such praise for our breakfast and prime location. We are especially pleased you enjoyed the clean rooms and felt well looked after by the front desk.

Kind regards
from all of us at The Churchill
By Brendan Forde
Couple
70-79 years
Reviewed: 9 months ago (08/12/2025)
Date of experience: 12/2025

Our overall experience at the hotel was very good. The staff were friendly polite and professional. Everything from check in to check out was smooth enjoyable.

Dear Brendan Forde,

Thank you very much for taking the time to share your experience following your recent stay with us.

We’re so pleased to hear that your visit went smoothly from start to finish, and that you found our team to be both friendly and professional throughout your stay. It’s great to know that our location, close to the centre, suited your needs perfectly and that your room met your expectations for comfort and cleanliness.

We do understand your comments regarding the price, particularly in relation to the size of the double room. Your feedback is important to us as we continually review our offering to ensure we provide value while maintaining the standards that make a stay enjoyable.

Thank you once again for your thoughtful review and high ratings across all aspects of your visit. We hope to have the pleasure of welcoming you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
By John barron
Couple
70-79 years
Reviewed: 9 months ago (07/12/2025)
Date of experience: 12/2025

Happy with my stay will come back again, hotel is just a short walk to the city centre, the staff were very good and cheerful

Dear John barron,

Thank you so much for sharing your feedback following your recent stay with us.

We’re delighted to hear that you enjoyed your time at the hotel and found everything from our central location to the cheerful attitude of our team to be just what you were looking for. It's always wonderful to know our guests appreciated the short walk to the city centre and felt warmly welcomed by our staff.

Your high ratings for cleanliness, room comfort, and service truly mean a lot to all of us here at The Churchill. We’re also pleased that you found the price to be in line with your expectations for the area.

Thank you once again for your kind words and for letting us know you’d like to return. We look forward to welcoming you back for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 9 months ago (06/12/2025)
Date of experience: 11/2025

We really enjoyed our stay. All the staff were very friendly and helpful. The breakfasts were superb and set us up for the day. We had a lovely room and the bathroom was well equipped and had an excellent shower. We enjoyed the kit Kat's! 🥰

Dear Guest,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re truly delighted to hear you had such an enjoyable experience and that you felt warmly welcomed by our team throughout your visit. It’s fantastic to know that breakfast was a highlight and set you up perfectly for your days in York.

We’re also pleased that you found your room comfortable and well-appointed, with the bathroom and shower meeting your expectations. We’re glad the little touches, like the Kit Kats, made your stay even more memorable!

Thank you for your kind comments and excellent ratings for every aspect of your stay. We look forward to welcoming you back for another great visit in the future.

Kind regards
from all of us at The Churchill
No Public Name
Friends
60-69 years
Reviewed: 9 months ago (06/12/2025)
Date of experience: 11/2025

Quirky hotel with lots of character, handy for busy centre but rooms were quiet. It is the staff who make this hotel special. They are superb, so helpful and professional making us feel very welcome.

Dear Guest,

Thank you so much for sharing your experience with us. We’re delighted to hear that you enjoyed our unique style and found the location convenient for exploring the city, yet peaceful for a relaxing stay. Your kind words about our team truly mean a lot—they take great pride in providing a warm and welcoming environment.

It’s wonderful to know that you found everything immaculate and that your overall experience was enjoyable. We genuinely appreciate you taking the time to leave us such thoughtful feedback.

Kind Regards
John Wallace
General Manager
No Public Name
Couple
60-69 years
Reviewed: 9 months ago (05/12/2025)
Date of experience: 12/2025

Prince of Wales Suite where we stayed had been redecorated and looked fabulous. Sadly the overall experience was not as good as last year especially in the restaurant, the menu was limited and not backed up with the quality as we had experienced last year. However, the breakfast was excellent.
The dining room is really classy as is the hotel. The bar area is welcoming and well decked out and an ideal area for informal dining. For evening dining the main dining area would benefit from a smart casual dress code to uphold the prestige of the hotel.
The customer service experience was good, but personalisation of service could have made it better eg recognition for celebrations/reason for visit (when these have been detailed on the booking).

Dear Guest,

Thank you very much for taking the time to share your feedback after your recent stay in the Prince of Wales Suite. We’re delighted to know that you enjoyed the refreshed look of your suite and appreciated the stylish atmosphere throughout the hotel, particularly in the bar and dining areas.

It’s great to hear that breakfast was a highlight and that you found the bar area to be an inviting space for more relaxed meals. Your thoughts on the dining room ambiance and suggestions about a smart casual dress code are noted and will certainly be taken into consideration as we look for ways to enhance our guests’ experience.

We are sorry to learn that the restaurant menu did not meet your expectations in comparison to previous visits, and that the quality and service fell short of what you enjoyed last year. Your comments regarding the lack of recognition for your special occasion are particularly important to us, and we understand how meaningful these touches can be in making a stay memorable. We will share your feedback with our team to help us improve personalisation and attentiveness for future guests.

Your honest remarks about value for money and areas for improvement are invaluable to us. We’re grateful for your continued loyalty and hope to welcome you back again, aiming for a stay that lives up to your fondest memories.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 9 months ago (05/12/2025)
Date of experience: 12/2025

Great hotel, with friendly team ready to help whenever asked. The car park is tight but the location means you don't need to use the car as the main places are withing waling distance.

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to know you enjoyed our central location—it really does make exploring York’s main attractions easy and means you can make the most of your time here without the need for a car. We’re equally pleased to hear that our team made a positive impression with their helpful and approachable attitude throughout your visit.

It’s wonderful to learn that both your room and the shared spaces around the hotel were spotlessly clean, as our housekeeping team takes great pride in maintaining high standards for every guest.

We appreciate your understanding about our car park and its slightly tight spaces. As you mentioned, once you’ve arrived, everything you need is within walking distance, which is one of the perks of our location in the city centre.

Thank you again for your thoughtful comments, and for recognising that our seasonal rates are in line with other hotels in the area. We truly value your high ratings across all aspects of your stay and look forward to seeing you again soon.

Kind regards
from all of us at The Churchill
By Jay mills
Couple
50-59 years
Reviewed: 9 months ago (05/12/2025)
Date of experience: 12/2025

Just a quick unplanned night away to meet friends hotel as always was spot on only bug bear with a lot of hotels in York and many other places that’s really putting me off these days is the PARKING CHARGES I’m mean £18 a night is ridiculous they must be making a fortune for no real outlay or service to you

Dear Jay mills,

Thank you so much for sharing your feedback following your recent stay for a last-minute getaway with friends.

We’re delighted to hear that you enjoyed your visit and that everything at the hotel lived up to your expectations once again. It’s wonderful to know that your room, our high standards of cleanliness, and the service from our team all contributed to a positive experience.

We truly appreciate you raising your concerns regarding the car parking charges. We understand that the cost of parking can be frustrating. Unfortunately, complimentary parking is extremely rare amongst hotels in York city centre, and we do our very best to keep our rates in line with those of other local properties.

Thank you once more for your thoughtful review and for choosing to stay with us. We hope we’ll have the pleasure of welcoming you back on your next visit to York.

Kind Regards
John Wallace
General Manager
No Public Name
Couple
70-79 years
Reviewed: 9 months ago (05/12/2025)
Date of experience: 12/2025

We had a great time in the city and our experience at the hotel was splendid. First Class. Would happily come back.

Dear Guest,

Thank you so much for sharing your wonderful feedback following your recent stay with us.

We’re truly delighted to hear that you had such a fantastic experience and that you found our hotel the perfect base for exploring the heart of the city. It’s brilliant to know that the comfort and cleanliness of your room, as well as our team’s service, contributed to making your visit memorable.

Your kind comments and perfect ratings mean a great deal to everyone here. Knowing that you would happily return is the best compliment we could hope for.

Thank you again for choosing to stay with us. We look forward to welcoming you back for another first-class visit in the future.

Kind regards
from all of us at The Churchill
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