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Public Reviews Score
89%

"Very satisfied"

Based on 9,846 reviews across 6 portals
:
By Mateo
Couple
30-39 years
Reviewed: 9 months ago (27/01/2026)
Date of experience: 01/2026

Overall very good service for the price and very good location easy to reach all the important sites in the city.
The staff have been super friendly!

Dear Mateo,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that you found our hotel to be well situated for exploring York and that you found it easy to reach the city’s main attractions from our location. Your comments about the value you received and your perfect scores for the room, cleanliness, service, and price are truly appreciated by all of us.

It’s also wonderful to know that our team made a positive impression during your visit with their friendliness. Creating a welcoming and enjoyable environment for our guests is very important to us, and your kind words mean a great deal.

Thank you once again for your feedback. We would love to welcome you back to The Churchill for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
By L
Alone
20-29 years
Reviewed: 9 months ago (27/01/2026)
Date of experience: 01/2026

Close to everything so very convenient for exploring York. Front desk staff were always lovely. Room service was fast, however food was below average and some menu items (pigs in blankets on loaded fries) were substituted without notice.

Dear L,

Thank you for taking the time to share your feedback following your recent stay with us.

We’re pleased that our location made exploring York so easy for you, and it’s wonderful to hear our front desk team made a positive impression during your visit. Your kind words about their hospitality and the promptness of our room service are much appreciated.

However, we’re sorry to learn that your experience with the food did not meet your expectations and that some menu substitutions were made without prior notice. We understand how disappointing this can feel and will be sure to share your comments with our team, as it’s important to ensure our guests are kept informed about any changes to their orders.

Thank you once again for sharing both the highlights and areas where we can improve. Your feedback is invaluable as we seek to enhance the experience for all our guests, and we hope you will consider staying with us again in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 9 months ago (27/01/2026)
Date of experience: 01/2026

Disappointing , this was a special break for my partner who is on a cancer journey, it was her birthday treat, it cost over 500 pound so I expected better

Dear Guest,

Thank you very much for choosing to share your thoughts following your recent visit.

We’re sorry to hear that your special break did not live up to your expectations and we regret that your stay did not deliver the experience you were hoping for.

We note your comments regarding the value for money and the extra charge for parking. Parking in central York is nearly always subject to a fee, but we do our best to ensure these charges remain competitive with other hotels in the area.

Kind regards
from all of us at The Churchill
By Darren
Couple
40-49 years
Reviewed: 9 months ago (27/01/2026)
Date of experience: 01/2026

Very nice hotel. Staff were very friendly and helpful. Everything’s was clean. Had the pizza and it was delicious

Dear Darren,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that you enjoyed your time at the hotel and appreciated the warm welcome from our team. It’s also lovely to hear that the pizza left such a positive impression.

Thank you once again for your kind words and thoughtful feedback. We hope to have the pleasure of welcoming you back to The Churchill for another memorable visit.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 9 months ago (27/01/2026)
Date of experience: 01/2026

Overall good. Pity bar was closed when we came back from friends at 11 pm. Receptionist was very helpful.2

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re pleased to hear that you found your room comfortable and appreciated our excellent location for visiting friends. Your positive remarks about the cleanliness of the hotel and the helpfulness of our reception team are especially valued.

We do understand the disappointment of finding the bar closed when returning after your evening out but the bar closes at 11pm as there is generally little demand beyond this time.

Thank you again for your thoughtful review and for letting us know what made your stay enjoyable. We hope to welcome you back to The Churchill for another pleasant visit.

Kind regards
from all of us at The Churchill
No Public Name
Couple
40-49 years
Reviewed: 9 months ago (27/01/2026)
Date of experience: 01/2026

Great! Good location, easy to find and easy walk in to the City Centre. Close to train station, parking (albeit a tight entrance) and nice hotel. Good staff - very pleasant and efficient. Regularly stay in York and we would definitely stay again

Dear Guest,

We're delighted to know that our convenient location made your visit to York smooth and enjoyable, and that you found the hotel welcoming and our team accommodating. It's wonderful to hear that our proximity to the city centre and train station added ease to your travels.

Thank you for choosing us and sharing your experience. We look forward to welcoming you again soon.

Kind regards
from all of us at The Churchill
By John Chadburn
Couple
50-59 years
Reviewed: 9 months ago (25/01/2026)
Date of experience: 01/2026

Lovely hotel ideally situated for our time in York . Staff excellent , already planning a return visit.

Dear John Chadburn,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re absolutely delighted to hear that our location suited your plans for your time in York, and it’s wonderful to know that the team impressed you with their service. Your kind comments mean a great deal to everyone here, and seeing your perfect scores for the room, cleanliness, service, and value is truly appreciated.

It’s especially pleasing to hear you’re already thinking about a return visit. We look forward to welcoming you back to The Churchill for another enjoyable and memorable stay soon.

Kind regards
from all of us at The Churchill
By Anne Hallam
Family
60-69 years
Reviewed: 9 months ago (25/01/2026)
Date of experience: 01/2026

Brilliant time, all the staff were wonderful however Reece went above and beyond. Will was excellent also.
Made my daughters wedding day special

Dear Anne Hallam,

Thank you so much for sharing your kind feedback. We are truly delighted to hear that your daughter's wedding day was made memorable and that our team contributed positively to your experience. It’s wonderful to know our staff made you feel so welcome throughout your stay—your appreciation means a lot to us.

Kind regards
from all of us at The Churchill
By Fred
Couple
60-69 years
Reviewed: 9 months ago (25/01/2026)
Date of experience: 01/2026

Very nice charging for parking far to expensive also not being told there a railway running along side and staff emptying bottles at 11-15 pm at night very noisy

Dear Fred,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We're delighted to hear that you were pleased with your room, our central location, and the high standards of cleanliness throughout your visit. Your positive remarks about these aspects are very much appreciated by the team.

We do appreciate your honest comments regarding the car parking charges and understand your concerns. In the city centre of York, it is unfortunately uncommon for hotels to offer complimentary parking, and we take care to keep our rates in line with other properties in the area.

We're sorry for any disturbance you experienced from the nearby railway and from the noise late in the evening as bottles were being emptied. Your comfort is very important to us, and we understand how important a restful night is. We will certainly share your comments with the team as we continue to review our procedures and look at what improvements can be made.

Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future for a more peaceful stay.

Kind regards
from all of us at The Churchill
By Rod Paternott
Couple
50-59 years
Reviewed: 9 months ago (25/01/2026)
Date of experience: 01/2026

A really easy walk into the city. Fantastic looking location. Bar is very comfortable and we are there twice in the 4 nights we stayed. Sunday roast exceptional as were the fish and chips. Staff were lovely as always. Special mention to Will who served us 4 night running. Professional,polite and exceptional service

Dear Rod Paternott,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

It’s fantastic to hear that our location made exploring the city so convenient for you, and we’re delighted that you enjoyed the welcoming atmosphere in the bar during your visit. Knowing that the Sunday roast and fish and chips made such a positive impression is truly appreciated—our kitchen team will be thrilled to know you enjoyed your dining experiences so much.

Your kind words regarding the team mean a great deal to all of us. It’s always our aim to provide warm, attentive service and to make every guest feel at home. We also appreciate you highlighting how much Will’s professional and friendly manner enhanced your stay—we’ll be sure to pass on your lovely comments.

We’re grateful for your perfect scores across all aspects, from room comfort and cleanliness to value and service. Thank you once again for choosing to stay with us and taking a moment to let us know how much you enjoyed your time here.

Kind regards
from all of us at The Churchill
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