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Public Reviews Score
89%

"Very satisfied"

Based on 9,857 reviews across 6 portals
:
By Margaret Barr
Couple
70-79 years
Reviewed: 8 months ago (21/10/2025)
Date of experience: 10/2025

We loved the hotel - the staff were beyond friendly and helpful - we had 2 outstanding dinners in the restaurant - and the location was wonderful

Dear Margaret Barr,

Thank you so much for taking the time to share your lovely feedback following your stay with us.

We’re truly delighted to hear that you enjoyed your visit, especially that our team’s friendliness and helpfulness stood out during your time here. It’s fantastic to know that you had two memorable dinners in our restaurant and that our location contributed to making your trip to York so enjoyable.

Your high scores for service, cleanliness, and our central setting are greatly appreciated, and we’re pleased that the comfort of your room and the overall value added to a wonderful experience.

Thank you again for your kind words. We hope to welcome you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
80+ years
Reviewed: 8 months ago (21/10/2025)
Date of experience: 10/2025

We were booked in room 137 for the first two nights and then moved to room 109. Room 109 was described as a small room, but we found it was far easier to maneuver around. Would certainly recommend 109 over room 137 .

Dear Guest,

Thank you for sharing your thoughts about your recent stay with us. It's wonderful to hear that you found room 109 more comfortable and accessible for your needs, and we truly appreciate your helpful recommendation for fellow guests.

Your recognition of our convenient location, service, and the overall quality is genuinely valued. We look forward to welcoming you back in the future.

Kind regards
from all of us at The Churchill
By David Roberts
Couple
70-79 years
Reviewed: 8 months ago (21/10/2025)
Date of experience: 10/2025

Very enjoyable, all the staff were very friendly and extremely professional, the hotel is in an excellent position for the city centre.
We would stay again

Dear David Roberts,

Thank you so much for sharing your experience with us. It’s wonderful to hear you enjoyed your stay and found our team both welcoming and professional. We’re also delighted that you appreciated our location, making visits to York’s city centre convenient.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 8 months ago (21/10/2025)
Date of experience: 10/2025

We always return to this hotel every year.Staff good in restaurant and reception especially. Room was a little small but fine for us as we are small people!

Dear Guest,

Thank you very much for sharing your feedback and for being such a loyal visitor to our hotel year after year.

We’re delighted to hear that our team in both the restaurant and at reception helped to make your stay enjoyable once again. It’s always a pleasure to welcome familiar faces, and knowing that you felt well looked after by our staff truly means a lot to us. We’re also pleased that you found the room comfortable for your needs, even if it was a little smaller than you might have hoped.

Thank you once again for your kind comments and continued support. We look forward to welcoming you back for another memorable stay next year.

Kind regards
from all of us at The Churchill
By Gemma
Family
40-49 years
Reviewed: 8 months ago (21/10/2025)
Date of experience: 10/2025

Excellent great hotel great location, breakfast was beautiful I will be back next time I come to York

Dear Gemma,

Thank you very much for taking the time to share your lovely feedback following your recent stay with us.

We’re thrilled to hear you enjoyed your visit so thoroughly and delighted that our location made it convenient for you to explore York. It’s also wonderful to know that you found the breakfast so enjoyable, and your high praise for our rooms, service, and overall value truly means a lot to the whole team.

It’s fantastic to hear you’re already planning to return for your next trip to York. Your kind words and recommendation are greatly appreciated.

Kind regards
from all of us at The Churchill
By Cara Mumford
Friends
50-59 years
Reviewed: 8 months ago (20/10/2025)
Date of experience: 10/2025

We've stayed before, and we'll stay again. Lovely hotel, wonderful staff and an amazing breakfast.
Thank you again

Dear Cara Mumford,

Thank you so much for taking the time to share your feedback following your return visit.

It’s wonderful to hear that you enjoyed your time with us once again and that our team’s warmth and hospitality made such a positive impression during your stay. We’re delighted you found breakfast a highlight and that our location added convenience for exploring the city just beyond the walls.

We truly appreciate your loyalty and look forward to welcoming you back for another enjoyable stay soon.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 8 months ago (19/10/2025)
Date of experience: 10/2025

We stayed here last year. A charming hotel. Wouldn't stay anywhere else in York. Staff are lovely. Look forward to staying here next year.

Dear Guest,

Thank you so much for taking the time to share your wonderful feedback following your recent visit.

We’re truly delighted to hear that you enjoyed your return stay with us and that the unique charm of the hotel, along with the friendliness of our team, has made us your top choice in York. It’s fantastic to know our central location made getting around so convenient for you, and your perfect scores for room, cleanliness, service, and value are greatly appreciated.

Your kind words and loyalty mean a great deal to everyone here. We can’t wait to welcome you back again next year for another memorable visit.

Kind regards
from all of us at The Churchill
By Carol Addison
Couple
60-69 years
Reviewed: 8 months ago (18/10/2025)
Date of experience: 10/2025

Chose to stay at the Churchill Hotel for our wedding anniversary following a recommendation and we were not disappointed. Had a fabulous couple of days. Staff, food and accommodation was excellent. The hotel is in a good location and in easy walking distance to shops.

Dear Carol Addison,

Thank you very much for choosing The Churchill Hotel to celebrate your wedding anniversary and for taking the time to share such lovely feedback.

We’re absolutely delighted to hear that your special occasion was made memorable.

Your perfect scores and kind words truly mean a great deal to all of us. We’re thrilled that your experience lived up to the recommendation and that you had such a fabulous time during your visit.

Thank you once again for your review. We hope to welcome you back to The Churchill for another wonderful stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
40-49 years
Reviewed: 8 months ago (18/10/2025)
Date of experience: 10/2025

Overall a good experience but for the price I expected a little more - specifically a bigger room, somewhere to put our luggage. Or include the parking and or the breakfast. Probably won't be back as the other places we have stayed at in York were cheaper and just as nice. Again it was beautiful, just expected more.

Dear Guest,

Thank you very much for taking the time to share your feedback following your stay with us.

We're pleased to know that you found the hotel beautiful and that our central location made it easy for you to explore York. It's great to hear you appreciated the standards of cleanliness and the welcoming service from our team.

Your comments regarding the value, and the desire to see parking or breakfast included, are noted and help us reflect on how we can improve for future guests. With regards to parking, we do strive to keep our rates in line with other central York hotels, where complimentary parking is quite uncommon.

We appreciate your honest and balanced review. Thank you once again for providing your perspective, and we hope that if your travels bring you back to York in the future, you might reconsider staying with us.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 8 months ago (18/10/2025)
Date of experience: 10/2025

Absolutely exceptional and very good value for money. All staff were very professional, helpful and very pleasant. It was a lovely stay.

Dear Guest,

Thank you very much for taking the time to share your wonderful feedback following your stay with us.

We’re absolutely delighted to hear that you had such a positive experience and found your visit to be exceptional. It means a lot to know you felt so well looked after by our friendly and professional team, and that you appreciated the high standards of housekeeping and comfort we strive to maintain.

It’s great to hear that our location added to your enjoyment and made exploring York so convenient. We’re especially pleased that you felt your stay represented such good value for money, as it’s important to us that guests feel they receive quality and comfort at every step.

Thank you once again for your generous comments and perfect ratings. We hope to have the pleasure of welcoming you back to The Churchill for another memorable stay in the future.

Kind regards
from all of us at The Churchill
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