The Churchill Hotel hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 9,846 reviews across 6 portals
:
No Public Name
Friends
60-69 years
Reviewed: 9 months ago (19/01/2026)
Date of experience: 01/2026

Had a lovely time at this excellent hotel, very comfortable clean spacious room, breakfast was delicious with excellent service. All staff were friendly and helpful. A big thank you to the gentleman on reception who checked us in and out, he was welcoming, friendly and helpful. Great location with added bonus of car parking on site and a lovely garden area.

Dear Guest,

Thank you so much for your wonderful feedback following your recent stay with us.

We’re absolutely delighted to hear that you had such an enjoyable visit and that your spacious, comfortable room provided a relaxing retreat throughout your time here. It’s fantastic to know that breakfast was a highlight and that our service made a great impression on you. Your kind comments about our welcoming and helpful team, particularly at reception, truly mean a lot to us all.

It’s also lovely to see that you appreciated the cleanliness and décor of both your room and the hotel overall. We’re pleased our location made it easy for you to explore York and that the convenience of on-site car parking, along with the garden area, helped make your stay even more enjoyable. Your positive feedback about the value of the family room is much appreciated.

Thank you once again for taking the time to share your thoughts and for choosing to stay with us. We hope to have the pleasure of welcoming you and your family back to The Churchill for another memorable visit in the future.

Kind regards
from all of us at The Churchill
By Mrs D Eden
Couple
60-69 years
Reviewed: 9 months ago (18/01/2026)
Date of experience: 01/2026

Fabulous quirky hotel and the staff are amazing. The hotel is in a great location, 5 minute walk to other bars and restaurants and a 10 minute walk from York Minster. My only gripe would be paying £18 per day for parking. We didn't mind paying but a £5 charge per day would be more acceptable when staying at the hotel

Dear Mrs D Eden,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that you enjoyed the unique charm of our hotel and that our team helped make your visit so special. It’s wonderful to know our location made it easy for you to explore York, with everything just a short walk away. Your perfect scores for the room, cleanliness, service, and value are truly appreciated by all of us.

We also wanted to acknowledge your thoughts regarding the parking charge. As with most hotels in central York, we do have to apply a fee for on-site parking, but we do our very best to keep our rates competitive for the area. Your feedback is important, and we are grateful you have shared your view on what would feel reasonable when staying with us.

Thank you again for your lovely comments and for choosing The Churchill for your time in York. We hope to welcome you back for another enjoyable visit in the future.

Kind regards
from all of us at The Churchill
By M Blackburn
Couple
60-69 years
Reviewed: 9 months ago (18/01/2026)
Date of experience: 01/2026

Hotel was lovely. Lots of history. Room was lovely but no drawer unit, no fridge and bathroom was quite small. Car park is small. Our car was blocked in most of our duration which if we needed to get out quickly, this would not be possible. Car park prices too high, especially when you don’t have the freedom to come and go when you please. You have to go to reception to ask someone to get a staff members car moved which can be time consuming.
Bed was comfortable.
Ian at reception was very helpful in telling us places of interest and history of the hotel. Staff friendly.

Dear M Blackburn,

Thank you so much for sharing your thoughts following your recent stay. We're delighted to hear that you appreciated the character and history of our hotel, and that our team, particularly at reception, made you feel welcome and offered helpful advice about local sights.

We’re grateful for your honest feedback regarding the room amenities and bathroom size, as well as your observations about the parking arrangements. We aim to keep our car park charges competitive, similar to other city centre hotels in York, and your points about convenience and pricing are valuable to us. If car parking is running out we do ask staff members to move their cars out of spaces for guests and double park but in these instances the staff member is always on site.

It’s lovely to know you found the bed comfortable and enjoyed our central location. We hope we can welcome you back in the future.

Kind regards
from all of us at The Churchill
By Ian D
Couple
60-69 years
Reviewed: 9 months ago (17/01/2026)
Date of experience: 01/2026

Great place to have as a base to discover York. We lived closeby here for 5 years, so knew exactly what we wanted, and it lived up to our full expectations and more. We'll be back soon!

Dear Ian D,

Thank you so much for taking the time to share your feedback following your recent stay with us.

It truly means a great deal to us to know that, as someone familiar with the area, you found everything just as you hoped for and that your expectations were more than met. We could not ask for a better compliment than hearing you enjoyed every aspect of your stay, from the room and cleanliness to our location and service.

Your perfect ratings are sincerely appreciated by the whole team, and it’s wonderful to know that your return to York was made even more enjoyable by your experience with us.

Thank you once again for your kind words. We look forward to welcoming you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
No Public Name
Business
60-69 years
Reviewed: 9 months ago (17/01/2026)
Date of experience: 01/2026

Very poor and i would not recommend the hotel , the smell in the room was disgusting and it was no surprise to the staff.

Dear Guest,

Thank you for taking the time to share your feedback following your recent stay with us.

We are genuinely sorry to learn that you experienced an unpleasant odour in your room and that your concerns were not met with the care you expected. This is certainly not the experience we aim to provide, and your comments are very important to us.

Please be assured your feedback is being taken seriously, and it will be shared with our housekeeping and reception teams as we review our service standards and procedures.

Thank you again for your honesty. We truly appreciate you letting us know where we fell short so we can address these matters and work towards a more comfortable stay for future guests.

Kind regards
from all of us at The Churchill
By Steven S
Couple
60-69 years
Reviewed: 9 months ago (17/01/2026)
Date of experience: 01/2026

Surprised at how lovely the hotel was. The staff were all friendly and helpful in particular the reception. The building is lovely with easy parking and in a prime position close to the centre. Can't really fault it.

Dear Steven S,

Thank you so much for sharing your feedback following your recent stay with us.

We’re absolutely delighted to hear that you were pleasantly surprised by the charm of our hotel and that the team, especially our reception staff, helped make your visit so enjoyable. It’s great to know you found the building welcoming, appreciated the convenience of on-site parking, and made the most of our fantastic position close to the centre of York.

Your wonderful comments about the design and cleanliness of your room are truly valued, and we’re pleased the thoughtful layout provided everything you needed without feeling cramped. We’re also grateful for your remarks on the quiet yet central location, as well as the value you felt you received during your stay.

Thank you once again for your kind words and high ratings across all areas. We hope to have the pleasure of welcoming you back to The Churchill for another memorable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
40-49 years
Reviewed: 9 months ago (17/01/2026)
Date of experience: 01/2026

The hotel is in a good central location.
We only stayed for one night so we did not have the opportunity to use all the facilities.

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent visit with us.

We’re pleased to know that our central location suited your needs and made getting around York convenient during your short stay. It’s also great to hear that you found your room clean and the bed offered a restful night’s sleep.

Your comments about value for the double room and your positive ratings for cleanliness are appreciated. While your visit was brief and you didn’t get chance to experience everything we have to offer, we hope you enjoyed your time with us.

Thank you again for your review. We’d be delighted to welcome you back to The Churchill should your travels bring you to York again, perhaps for a longer stay next time.

Kind regards
from all of us at The Churchill
By Lisa Wright
Couple
40-49 years
Reviewed: 9 months ago (16/01/2026)
Date of experience: 01/2026

Return customer
Great location
Parking onsite - payable direct
Comfortable room
Small bathroom- good shower
A little corridor noise in morning by staff

Dear Lisa Wright,

Thank you so much for sharing your feedback and for continuing to choose us for your stays in York.

It’s wonderful to hear that our location and the convenience of on-site parking helped make your visit so enjoyable. We’re pleased your room provided the comfort you were looking for, and that the shower worked well for you, even though we note your comment about the bathroom size. Your positive remarks on the overall cleanliness and value, as well as your perfect ratings for the room and service, are genuinely appreciated by the whole team.

We’re sorry to hear that you experienced a bit of corridor noise from staff in the morning. Your feedback is extremely helpful, and we’ll make sure to pass this on so we can find ways to ensure our returning guests enjoy as peaceful a stay as possible.

Thank you again for letting us know what made your visit enjoyable, as well as the areas where we can improve. We look forward to welcoming you back for another comfortable and relaxing stay soon.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 9 months ago (15/01/2026)
Date of experience: 01/2026

Superb! As always very helpful and welcoming. Loved it all. Would not go anywhere else! Thank you for looking after us.

Dear Guest,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

It’s truly rewarding to know that you felt so welcomed and well looked after during your visit, and we’re delighted to hear that every aspect of your experience—from the comfort of your room and the cleanliness throughout the hotel to our central location—helped make your stay so enjoyable.

Your continued loyalty and perfect ratings mean a great deal to the whole team, and we’re thrilled to know you wouldn’t choose anywhere else. It’s always a pleasure to look after returning guests and ensure you feel at home each time.

Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back to The Churchill for many more memorable visits.

Kind regards
from all of us at The Churchill
By Julija
Couple
40-49 years
Reviewed: 9 months ago (14/01/2026)
Date of experience: 01/2026

Another amazing stay,as a tradition will be back next year.
Four poster luxury rooms are the best ones.

Dear Julija,

Thank you so much for sharing your feedback and for continuing the lovely tradition of staying with us year after year.

It’s fantastic to hear that you had another wonderful experience and that the four poster luxury rooms remain a highlight of your visits. Your kind words about our pristine rooms, attentive service, and unbeatable location are greatly appreciated by all of us. Feedback like yours truly motivates our team and reaffirms the effort we put into ensuring each guest has a memorable and comfortable stay.

Thank you again for your loyalty. We look forward to welcoming you back next year for another special visit.

Kind regards
from all of us at The Churchill
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