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Public Reviews Score
89%

"Very satisfied"

Based on 9,857 reviews across 6 portals
:
No Public Name
Couple
70-79 years
Reviewed: 8 months ago (12/10/2025)
Date of experience: 10/2025

We were very pleased with the whole experience. The hotel is in an excellent location within walking distance to the centre of York.

Dear Guest,

Thank you so much for sharing your wonderful feedback following your recent stay with us.

We’re delighted to hear that your experience was such a positive one and that our central location made getting around York both easy and enjoyable. It’s fantastic to know that the comfort of your room, the standards of cleanliness, and the service from our team all contributed to a memorable visit.

Thank you for choosing to stay with us, and we hope to welcome you back to The Churchill whenever you are next in York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 8 months ago (12/10/2025)
Date of experience: 10/2025

Loved it, can't wait to return. Great location and friendly staff. The off street parking was a godsend. Tasty breakfast and a quality evening meal. Thank goodness for a reasonably priced bottle of wine! Please keep us up to date with offers.

Dear Guest,

Thank you so much for your fantastic feedback following your recent stay with us.

We’re absolutely delighted to hear that you enjoyed so many aspects of your visit—from our convenient location and welcoming team to the comfort and cleanliness of your room. It’s especially lovely to know that the off-street parking made your experience easier and that both breakfast and your evening meal were to your taste.

We’re pleased you found a bottle of wine at a reasonable price to complement your meal—great value is something we always aim to offer alongside quality. Your perfect scores across all areas really do mean a lot to us.

Thank you again for your kind words. We look forward to welcoming you back for another memorable stay in York.

Kind regards
from all of us at The Churchill
By Stephen Bennett.
Couple
70-79 years
Reviewed: 8 months ago (12/10/2025)
Date of experience: 10/2025

Excellent. the hotel was in a very good position for the city centre. Staff very friendly and we would recommend it to our friends and we will also return.

Dear Stephen Bennett,

Thank you so much for your wonderful feedback following your recent stay with us.

We are delighted to hear that our location made exploring the city centre such a breeze for you, and it’s fantastic to know you found our team to be so friendly throughout your visit. Your praise for the comfort and cleanliness of your room, along with your kind words on our overall service, genuinely means a lot to everyone here.

It’s especially rewarding to hear that you would be happy to recommend us and are already thinking of returning. Your high ratings and recommendation are sincerely appreciated.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 8 months ago (12/10/2025)
Date of experience: 10/2025

I stayed at the Churchill Hotel 6 years ago and had a wonderful experience hence why I rebooked again for this visit in 2025. The Churchill has a lovely ambience to it and makes you feel very welcome at all times.

Dear Guest,

Thank you so much for taking the time to share your thoughts following your return to The Churchill Hotel.

It truly means a lot to us that your previous experience left such a positive impression that you chose to stay with us again. We’re delighted to hear that you continue to enjoy the welcoming atmosphere and that the ambience of the hotel made you feel at home throughout your visit.

Your high praise for the room, location, cleanliness, service, and value is greatly appreciated by the whole team. Knowing that our efforts have helped create another memorable stay for you is very rewarding.

Thank you once again for your kind feedback and continued trust in us. We look forward to welcoming you back for another wonderful visit.

Kind regards
from all of us at The Churchill
By Terry Ledger
Couple
70-79 years
Reviewed: 9 months ago (11/10/2025)
Date of experience: 10/2025

We visit The Churchill Hotel each year as we receive a voucher from our daughter. The rooms are amazing and clean and cannot fault the service we receive. The staff are always friendly, especially the guy on reception. The breakfasts are very tasty and plenty of selection available.

Dear Terry Ledger,

Thank you so much for taking the time to leave such thoughtful feedback following your recent stay with us.

We’re truly delighted to know that your annual visits continue to be a highlight for you and that you find the rooms consistently comfortable and spotless each time. It's wonderful to hear that our team, and especially our front desk staff, help to create such a warm and welcoming atmosphere for you. Ensuring every guest feels well looked after is something we take great pride in.

Thank you again for your kind words and continued loyalty. We’re already looking forward to welcoming you back to The Churchill on your next visit.

Kind regards
from all of us at The Churchill
By Mandy McMullin
Couple
60-69 years
Reviewed: 9 months ago (11/10/2025)
Date of experience: 10/2025

Hotel reception were helpful and very accommodating, the room was lovely and the hotel an easy walk to the city

Dear Mandy McMullin,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that our reception team helped make your visit so welcoming and flexible—providing the support you needed always means a lot to us. It’s also wonderful to know that you found your room comfortable and that our location made it easy to experience the best of York, just a short stroll away.

Your perfect ratings for room quality, cleanliness, service, and value are greatly appreciated. Knowing that all aspects of your stay met your expectations is incredibly rewarding for everyone here.

Thank you again for your kind words. We look forward to welcoming you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 9 months ago (11/10/2025)
Date of experience: 10/2025

Fantastic place good experience Fantastic food grate service from all employees will be going again clean tidy rooms grate rooms for food very pleasant staff.

Dear Guest,

Thank you so much for taking the time to share your fantastic feedback following your recent stay with us.

We’re delighted to hear that you enjoyed such a positive experience, from the delicious food to the attentive service provided by our entire team. It’s also wonderful to know that the comfort and cleanliness of your room, as well as our convenient location close to the city walls, all helped to make your visit memorable.

We do appreciate you mentioning the parking charges. Central York rarely offers complimentary hotel parking, and we strive to ensure our rates remain competitive with similar properties in the area.

Thank you once again for your kind words and high ratings across all areas. We’re thrilled you plan to return, and we look forward to welcoming you back for another enjoyable stay.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 9 months ago (11/10/2025)
Date of experience: 10/2025

Excellent - exceeded all expectations. Thank you to the whole team, everyone we met was friendly, helpful and professional. The hotel and restaurant are some of the best we have experienced and for the price are excellent value for money.

Dear Guest,

Thank you so much for sharing your outstanding feedback after your recent stay with us.

We’re absolutely thrilled to hear that your visit exceeded all your expectations. It’s wonderful to know that our team’s friendly and professional approach made you feel welcome and supported throughout your time here. Your kind words about both the hotel and our restaurant truly mean a lot, and we’re delighted you found everything to be of such great value.

We also really appreciate your top ratings for the room, location, cleanliness, service and price. Knowing that each aspect of your experience left such a positive impression is incredibly rewarding for all of us.

Thank you again for your generous review. We hope to have the pleasure of welcoming you back to The Churchill for another memorable stay in the future.

Kind regards
from all of us at The Churchill
By Julie
Friends
60-69 years
Reviewed: 9 months ago (11/10/2025)
Date of experience: 10/2025

Lovely staff who were cheerful, helpful and informative. The hotel is in the perfect location - just a short walk into town passed some nice independent shops.

Dear Julie,

Thank you so much for sharing your lovely feedback following your recent stay with us.

We’re really pleased to hear that our team’s cheerful and helpful approach made such a positive impression and that you found their local knowledge to be useful during your visit. It’s wonderful to know you enjoyed our prime location—being able to stroll into the city centre and discover the nearby independent shops does make exploring York that much more special.

Your excellent ratings for the room, cleanliness, service, and value are truly appreciated by all of us. We’re delighted that so many aspects of your experience contributed to an enjoyable stay.

Thank you once again for your kind words. We hope to welcome you back to The Churchill whenever your travels next bring you to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
20-29 years
Reviewed: 9 months ago (11/10/2025)
Date of experience: 10/2025

It was a good stay, good staff. However towels felt crusty and drinks were very expensive for the size of them

Dear Guest,

Thank you very much for sharing your feedback following your recent stay with us.

We're delighted to know that you had a positive overall experience and found our team to be welcoming throughout your visit. It's great to see you appreciated the location and the standards of cleanliness and service during your time here.

We are, however, sorry to hear that the towels were not as soft as you'd have liked and that you were disappointed by the cost and size of the drinks. Your comments on these areas are appreciated, as they help us review both our in-room amenities and our bar offering to ensure we provide good value and comfort for our guests.

Thank you once again for your honest feedback. We value your input and hope the rest of your visit to York was enjoyable.

Kind regards
from all of us at The Churchill
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