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Public Reviews Score
89%

"Very satisfied"

Based on 9,857 reviews across 6 portals
:
By Alison Airey
Couple
50-59 years
Reviewed: 9 months ago (11/10/2025)
Date of experience: 10/2025

Another lovely stay at the Churchill Hotel we always use this hotel the room was lovely location is perfect and staff very polite and friendly

Dear Alison Airey,

Thank you so much for your kind words and for choosing to return to The Churchill Hotel time and again.

It’s wonderful to hear that you enjoyed another pleasant visit, and we’re delighted that the comfort of your room, our ideal location, and the friendliness of our team continue to make such a positive impression. Knowing you felt welcomed by our staff and found everything just as you hoped means a lot to all of us.

Your perfect scores across every aspect of your stay are hugely appreciated. We truly value your loyalty and look forward to welcoming you back for many more enjoyable visits in the future.

Kind Regards
John Wallace
General Manager
No Public Name
Couple
50-59 years
Reviewed: 9 months ago (10/10/2025)
Date of experience: 10/2025

Very good the only thing you can hear the cleaning about two in the morning were they must be doing the housework

Dear Guest,

Thank you so much for sharing your feedback following your recent stay with us.

We’re delighted to hear that your visit was such a positive one, with high praise for our rooms, location, cleanliness, service, and value. It means a great deal to us that so many aspects of your stay met your expectations.

We do appreciate your note about noise from cleaning activities during the night. We understand how important a restful night’s sleep is and thank you for bringing this to our attention, as it helps us review how best to ensure all guests enjoy a comfortable experience.

Thank you again for your thoughtful comments and your excellent ratings. We hope to have the pleasure of welcoming you back to The Churchill the next time you are in York.

Kind Regards
John Wallace
General Manager
No Public Name
Family
50-59 years
Reviewed: 9 months ago (10/10/2025)
Date of experience: 10/2025

Friendly helpful staff remembered us from last year brilliant location for bus & taxi, Neil I think was so amazing with my elderly Mum thank you so much we will be back wonderful breakfast clean room tea & coffee really lovely

Dear Guest,

Thank you so much for your lovely feedback following your recent stay with us.

We are thrilled to hear that our team made such a memorable impression and welcomed you back with warmth and kindness. It’s wonderful to know that the personal attention extended to your mum helped make your visit even more special. We are also delighted you enjoyed our central location, which offers convenient access to buses and taxis.

Your kind words about the delicious breakfast, spotless room, and in-room refreshments are greatly appreciated. It’s lovely to know you found everything to your liking and that the value matched your expectations.

Thank you once again for sharing your experience. We look forward to welcoming you and your mum back to The Churchill in the future.

Kind Regards
John Wallace
General Manager
By Alli
Couple
60-69 years
Reviewed: 9 months ago (10/10/2025)
Date of experience: 10/2025

We both really enjoyed our stay and we would definatley stay at the Churchill again. The hotel was amazing and staff were so helpful.

Dear Alli,

Thank you so much for sharing your wonderful feedback following your recent visit.

We’re absolutely delighted to know that you both had such an enjoyable stay and that the team’s helpfulness made a positive impression. It’s great to hear you found the hotel to be amazing and that your room provided both comfort and cleanliness throughout your visit.

Your comments about our ideal location for discovering York and your kind words on the value you received are especially appreciated. There’s nothing more rewarding for us than knowing you would be happy to return in the future.

We look forward to welcoming you both back to The Churchill whenever your travels next bring you to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 9 months ago (10/10/2025)
Date of experience: 09/2025

Delighted to be given a ground floor room with provision of a suction rail and stool for the shower. Bathroom storage was great, use of the towel rail took some working out. We had to move the room's furniture against the door for me to negotiate inside the bedroom after retiring. The biggest problem with the room though was that the sash window would not stay open until we wedged filled Evian bottles into it. There was no time during our stay to get this fixed.
Reception and registration were friendly but technically poor. It was very annoying to have to get our room cards renewed on both days. We had kept them separate, not deactivated them, they just were not programmed for the duration of our stay. On booking I paid for parking, this was clear on the mails which came through encouraging me to buy more items as the trip approached. I had two mails requesting me to speed up my check in and duly checked in on line including entering the second guest details (why is his DOB needed?) and including updating on time of arrival and requesting that a car park space be available due to my mobility issue and need to cart in equipment. This was a complete waste of time as it all had to be repeated at the counter on arrival, keys were not ready, nothing was speedy. And this was after the stress of arriving and finding no legitimate parking space available.

Dear Guest,

Thank you very much for taking the time to share your detailed feedback following your recent stay with us.

We’re pleased to hear that you appreciated being allocated a ground floor room with the additional features to support your comfort, and that the bathroom storage and cleanliness of your room met your expectations. It’s great to know our location helped make your visit to York convenient as well.

That said, we’re sorry to learn there were several aspects of your experience that left you frustrated.

We regret the issues you encountered with room key programming and the online check-in process. It’s understandable how this could feel repetitive and inconvenient, especially when you’d already provided your details and made arrangements for parking in advance.

We truly appreciate your balanced comments, highlighting not just what you found helpful during your stay but also where there were shortcomings. Your feedback will be shared with the relevant teams as we continually look to improve both our accessibility and our front desk procedures.

Thank you again for your honest and thorough review—we hope there might be an opportunity to welcome you back in the future and provide you with a smoother experience.

Kind regards
from all of us at The Churchill
By Sandie Evans
Couple
60-69 years
Reviewed: 9 months ago (10/10/2025)
Date of experience: 10/2025

Lovely hotel , very quirky , very clean ,great service , lovely staff . What more could you ask for ?

Dear Sandie Evans,

Thank you so much for your wonderful feedback and for taking the time to share your experience following your recent stay with us.

We’re absolutely delighted to hear that you enjoyed the hotel’s unique character and that you found everything exceptionally clean and well-presented. It’s fantastic to know our team’s friendly service and the overall atmosphere stood out during your visit.

Your comments about the room being immaculate and the location being just right are especially appreciated, and we’re pleased that these aspects contributed to a memorable stay for you. We do understand that York can be an expensive city to visit, but we hope you felt that the experience and service you received made it worthwhile.

Thank you again for your lovely review. We hope to welcome you back to The Churchill whenever you’re next in York.

Kind regards
from all of us at The Churchill
By Penny Zannikos
Family
50-59 years
Reviewed: 9 months ago (09/10/2025)
Date of experience: 09/2025

It was a very special evening for myself and two daughters, the night before one of their weddings. The room was so special and absolutely beautiful. The staff went above and beyond to make our time special and also before hand helping me with the arrangements for the room and the after party. Thank you so much and look forward to staying with you again soon. Highly recommend this hotel and the staff.

Dear Penny Zannikos,

Thank you so much for taking the time to share your wonderful review following such a meaningful occasion with your daughters.

We are delighted to know that your stay was memorable and that the room provided the perfect setting on the eve of your daughter’s wedding. It truly means a lot to hear that our team made your time with us so special, both with the arrangements leading up to your visit and throughout your stay. Knowing we could contribute to such an important family celebration is incredibly rewarding for us all.

Your kind words and high praise for our staff, the comfort and beauty of the room, and the overall experience are sincerely appreciated. Thank you as well for recommending us so warmly—you can be sure your feedback will be shared with the team, who will be thrilled to know their efforts helped create such lasting memories.

We look forward to welcoming you and your family back to The Churchill whenever you next return to York.

Kind regards
from all of us at The Churchill
No Public Name
Friends
30-39 years
Reviewed: 9 months ago (07/10/2025)
Date of experience: 09/2025

Staff were very friendly and happy to give us recommendations. We had a comfortable stay at this hotel and wouldn't hesitate to stay again.

Dear Guest,

Thank you so much for taking the time to share your lovely feedback following your recent stay with us.

We’re absolutely delighted to hear that you found the team to be welcoming and helpful, and that their recommendations helped make your time in York even more enjoyable. It’s wonderful to know your room provided the comfort you were looking for, and that our central location made it easy for you to explore everything the city has to offer.

Your excellent ratings and kind words about the value, service, and cleanliness are greatly appreciated. Knowing you wouldn’t hesitate to return truly means a lot to us, and we hope to welcome you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 9 months ago (06/10/2025)
Date of experience: 10/2025

It was good, great location and easy for sightseeing. All staff including the cleaning staff were lovely and friendly.

Dear Guest,

Thank you so much for sharing your experience with us. We’re delighted that our central location helped make your sightseeing around York even easier, and it’s lovely to hear that our team made you feel welcome—your kind words mean a lot to us.

We appreciate your feedback regarding the shower hose and understand how important these details are for guests’ comfort. Your comments help us improve, and we will look into this promptly.

Kind Regards
John Wallace
General Manager
By John Suggett and Carol Tailfor..
Couple
70-79 years
Reviewed: 9 months ago (06/10/2025)
Date of experience: 10/2025

Have been to the Hotel several times over recent years.
One observation would be the bathroom and the shower facility which was difficult to access for people of a certain age.

Dear John Suggett and Carol Tailford,

Thank you so much for choosing to stay with us repeatedly and for sharing your impressions. We are delighted to know you appreciate our convenient location near the city centre and found the hotel to be spotlessly clean.

We’re grateful for your feedback regarding the bathroom and shower facilities. We understand how important accessibility is, and your comments will help us review possible improvements for our guests’ comfort.

Kind regards
from all of us at The Churchill
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