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Public Reviews Score
89%

"Very satisfied"

Based on 9,842 reviews across 6 portals
:
No Public Name
Couple
60-69 years
Reviewed: 10 months ago (07/11/2025)
Date of experience: 11/2025

Great location and nice hotel over all stay was good would use again.car park on site is a must for us

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to know that our central location and on-site parking made your visit more convenient and enjoyable. It’s great to hear that you found the hotel welcoming, your room comfortable, and everything up to your standards of cleanliness.

Thank you again for your thoughtful review and your intention to return. We hope to welcome you back to The Churchill for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 10 months ago (07/11/2025)
Date of experience: 10/2025

Breakfast was disappointing. Not up to usual standard. We did speak to staff about it and it was noted

Dear Guest,

Thank you for sharing your thoughts with us. We're truly sorry to hear that breakfast did not meet your expectations on this occasion and appreciate you letting our team know during your stay. Your comments are important to us and help us improve.

We're glad to see you enjoyed your room, location, and service.

Kind Regards
John Wallace
General Manager
By Travellin' man
Couple
70-79 years
Reviewed: 10 months ago (06/11/2025)
Date of experience: 11/2025

As stated not happy with room but service and staff were brilliant. Very surprised at high car park charge considering the price for rooms. Hotel not very centrally placed for visiting York's main attractions

Dear Travellin' man,

Thank you very much for taking the time to share your feedback with us.

We’re pleased to hear that you found our service and staff to be a highlight of your stay, and it’s wonderful to learn that the cleanliness of the hotel met your expectations. Your kind comments about our team’s efforts are greatly appreciated.

However, we're sorry to hear you were disappointed with your room and found aspects of our location less convenient than hoped, as well as signage difficult to spot when arriving by car.

With regard to the car park charge, we understand your concerns. Complimentary parking is very uncommon in central York, and we do strive to keep our fees in line with other local hotels. Your feedback about the overall value is helpful as we review our offering.

Thank you once again for sharing your thoughts and for highlighting both the positives and areas where you feel we could improve. We hope to welcome you back for a more enjoyable visit in the future.

Kind regards
from all of us at The Churchill
No Public Name
Friends
50-59 years
Reviewed: 10 months ago (06/11/2025)
Date of experience: 11/2025

I loved the colors of my corner room, and style, so much. However, there were things that woke us up both nights. About 2am, what sounded like a leaf blower went on for almost an hour. The next night was windy and the south-facing window rattled so much that I had to stick things in between to make it stop, waking up, again, in the middle of the night to do so. There were some odd smells on the stairs going to the 2nd floor, and going down to the basement rooms.
We loved the front desk staff and Iain. I really liked the addition of the digital radio.

Dear Guest,

Thank you so much for sharing such thoughtful feedback with us. We’re delighted to hear that you enjoyed the vibrant décor of your corner room, as well as the comfort and cleanliness during your stay. It’s also heart-warming to know our front desk team and Iain left a great impression on you.

We’re truly sorry to hear that your rest was disrupted by unexpected noises and the window issues. Your observations are very valuable to us and will help us address these concerns.

It’s lovely to know you made the most of our central location and appreciated the digital radio in the room. We hope to welcome you back the next time your travels bring you to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 10 months ago (05/11/2025)
Date of experience: 10/2025

For the duration of our short mid-week stay, we always felt we were being looked after by friendly and helpful members of staff who made us feel welcome.
My experience of the hotels manager, albeit on the telephone, was also extremely positive.
We will be very happy to make a return visit!

Dear Guest,

Thank you so much for taking the time to share your lovely feedback with us following your recent mid-week stay.

We’re absolutely delighted to hear that you felt so well looked after by our team and that the warm welcome from everyone, including your positive experience with the hotel manager over the phone, helped make your visit so enjoyable. It’s wonderful to know that our approach left such a good impression and helped you feel at home.

We're pleased that you enjoyed the beautiful location and found it convenient for exploring the nearby attractions. It’s also fantastic to hear you were happy with your room, cleanliness, and felt satisfied with the overall value and service.

Your kind comments mean a lot to all of us, and we’ll be sure to share them with the team. Thank you once again for your support and your thoughtful words. We’re already looking forward to welcoming you back for another memorable stay.

Kind regards
from all of us at The Churchill
No Public Name
Family
40-49 years
Reviewed: 10 months ago (05/11/2025)
Date of experience: 11/2025

A very welcoming hotel from the front desk staff through to the bar and restaurant. The family room was just the right size even for a family of 4.

Dear Guest,

Thank you so much for taking the time to share your lovely feedback following your recent stay with us.

We’re delighted to know that you felt warmly welcomed by everyone you encountered, from the front desk right through to the bar and restaurant teams. It’s wonderful to hear that your family room provided exactly the right amount of space for a comfortable stay, even with four of you.

We truly appreciate your perfect scores for the room, cleanliness, service, and value, and we're glad our location just outside the city walls made exploring York so easy for you. Your kind words mean a lot to the whole team.

Thank you again for your thoughtful comments. We hope to welcome you and your family back to The Churchill for another memorable visit in the future.

Kind regards
from all of us at The Churchill
By Frank Paine
Couple
50-59 years
Reviewed: 10 months ago (05/11/2025)
Date of experience: 10/2025

An excellent stay at the Churchill. The food in the restaurant was 5star .Staff were fantastic highly recommended

Dear Frank Paine,

Thank you for sharing your wonderful feedback and for choosing to stay with us.

We’re absolutely delighted to hear you had such a fantastic experience, from the comfort of your room and our convenient location to the five-star food in the restaurant. It’s a pleasure to know the team made such a positive impression—your kind words about their service mean a great deal to everyone here.

Your perfect scores across the board are truly appreciated, and receiving your recommendation is the highest compliment we could hope for. Thank you once again for taking the time to let us know how much you enjoyed your stay.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 10 months ago (05/11/2025)
Date of experience: 11/2025

Perfect. It was a short break and we didn't use all the facilities, but the room was excellent and the staff were fantastic.
We were allowed to check in early, we asked for a room with bath and that was sorted. We also parked up at the hotel after check out time which was a real benefit.
We'll definitely stay here again. Thank you.

Dear Guest,

Thank you so much for sharing your wonderful feedback following your recent stay with us.

It’s fantastic to hear that your short break proved to be such a positive experience, and we’re delighted the room and the service you received made such an impression. It’s always our goal to provide a comfortable, relaxing visit, so we’re glad that we could accommodate your request for an early check-in and a room with a bath, and that these details helped you feel right at home.

We’re also pleased to know you found being able to leave your car at the hotel after check-out helpful, making it a little easier to enjoy your time in York. Your comments about the location and the value of booking directly are much appreciated, too.

Thank you again for your kind words and your intention to return—we look forward to welcoming you back to The Churchill for another enjoyable stay.

Kind regards
from all of us at The Churchill
By Jayne
Family
50-59 years
Reviewed: 10 months ago (05/11/2025)
Date of experience: 11/2025

The fact we return regularly says it all
Relaxed, friendly & always wanting to please attitude
Thanks again!

Dear Jayne,

Thank you so much for your kind feedback and for choosing to return to us time and again.

It’s truly rewarding to know that our relaxed atmosphere and welcoming approach continue to make you feel at home each time you visit. Your wonderful comments about the rooms, service, cleanliness, and value really mean a great deal to the whole team.

We’re grateful for your loyalty and look forward to welcoming you back for many more memorable stays in the future.

Kind regards
from all of us at The Churchill
By Claire and Luke
Couple
40-49 years
Reviewed: 10 months ago (04/11/2025)
Date of experience: 10/2025

The Churchill is a great hotel. We have been there twice and will definitely be back again. The breakfast was amazing.

Dear Claire and Luke,

Thank you so much for taking the time to share your wonderful feedback with us.

It’s fantastic to hear that you have enjoyed your stays at The Churchill so much that you plan to return again. We’re delighted to know that the comfort of your room, the cleanliness of the hotel, and our convenient location all met your expectations perfectly during your visits.

We’re especially pleased that breakfast stood out for you.

Thank you once again for your kind words and your continued support. We truly look forward to welcoming you both back for many more memorable visits in the future.

Kind regards
from all of us at The Churchill
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