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Public Reviews Score
89%

"Very satisfied"

Based on 9,977 reviews across 6 portals
:
By Steven S
Couple
60-69 years
Reviewed: 5 weeks ago (17/01/2026)
Date of experience: 01/2026

Surprised at how lovely the hotel was. The staff were all friendly and helpful in particular the reception. The building is lovely with easy parking and in a prime position close to the centre. Can't really fault it.

Dear Steven S,

Thank you so much for sharing your feedback following your recent stay with us.

We’re absolutely delighted to hear that you were pleasantly surprised by the charm of our hotel and that the team, especially our reception staff, helped make your visit so enjoyable. It’s great to know you found the building welcoming, appreciated the convenience of on-site parking, and made the most of our fantastic position close to the centre of York.

Your wonderful comments about the design and cleanliness of your room are truly valued, and we’re pleased the thoughtful layout provided everything you needed without feeling cramped. We’re also grateful for your remarks on the quiet yet central location, as well as the value you felt you received during your stay.

Thank you once again for your kind words and high ratings across all areas. We hope to have the pleasure of welcoming you back to The Churchill for another memorable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
40-49 years
Reviewed: 5 weeks ago (17/01/2026)
Date of experience: 01/2026

The hotel is in a good central location.
We only stayed for one night so we did not have the opportunity to use all the facilities.

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent visit with us.

We’re pleased to know that our central location suited your needs and made getting around York convenient during your short stay. It’s also great to hear that you found your room clean and the bed offered a restful night’s sleep.

Your comments about value for the double room and your positive ratings for cleanliness are appreciated. While your visit was brief and you didn’t get chance to experience everything we have to offer, we hope you enjoyed your time with us.

Thank you again for your review. We’d be delighted to welcome you back to The Churchill should your travels bring you to York again, perhaps for a longer stay next time.

Kind regards
from all of us at The Churchill
By Lisa Wright
Couple
40-49 years
Reviewed: 5 weeks ago (16/01/2026)
Date of experience: 01/2026

Return customer
Great location
Parking onsite - payable direct
Comfortable room
Small bathroom- good shower
A little corridor noise in morning by staff

Dear Lisa Wright,

Thank you so much for sharing your feedback and for continuing to choose us for your stays in York.

It’s wonderful to hear that our location and the convenience of on-site parking helped make your visit so enjoyable. We’re pleased your room provided the comfort you were looking for, and that the shower worked well for you, even though we note your comment about the bathroom size. Your positive remarks on the overall cleanliness and value, as well as your perfect ratings for the room and service, are genuinely appreciated by the whole team.

We’re sorry to hear that you experienced a bit of corridor noise from staff in the morning. Your feedback is extremely helpful, and we’ll make sure to pass this on so we can find ways to ensure our returning guests enjoy as peaceful a stay as possible.

Thank you again for letting us know what made your visit enjoyable, as well as the areas where we can improve. We look forward to welcoming you back for another comfortable and relaxing stay soon.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 5 weeks ago (15/01/2026)
Date of experience: 01/2026

Superb! As always very helpful and welcoming. Loved it all. Would not go anywhere else! Thank you for looking after us.

Dear Guest,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

It’s truly rewarding to know that you felt so welcomed and well looked after during your visit, and we’re delighted to hear that every aspect of your experience—from the comfort of your room and the cleanliness throughout the hotel to our central location—helped make your stay so enjoyable.

Your continued loyalty and perfect ratings mean a great deal to the whole team, and we’re thrilled to know you wouldn’t choose anywhere else. It’s always a pleasure to look after returning guests and ensure you feel at home each time.

Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back to The Churchill for many more memorable visits.

Kind regards
from all of us at The Churchill
By Julija
Couple
40-49 years
Reviewed: 5 weeks ago (14/01/2026)
Date of experience: 01/2026

Another amazing stay,as a tradition will be back next year.
Four poster luxury rooms are the best ones.

Dear Julija,

Thank you so much for sharing your feedback and for continuing the lovely tradition of staying with us year after year.

It’s fantastic to hear that you had another wonderful experience and that the four poster luxury rooms remain a highlight of your visits. Your kind words about our pristine rooms, attentive service, and unbeatable location are greatly appreciated by all of us. Feedback like yours truly motivates our team and reaffirms the effort we put into ensuring each guest has a memorable and comfortable stay.

Thank you again for your loyalty. We look forward to welcoming you back next year for another special visit.

Kind regards
from all of us at The Churchill
By Adie
Couple
50-59 years
Reviewed: 5 weeks ago (14/01/2026)
Date of experience: 12/2025

Great experience.The dome's are warm,cozy and relaxing. The pizza's were lovely and the drinks were lovely to.

Dear Adie,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re absolutely delighted to hear that you enjoyed your experience, especially relaxing in the domes. It’s wonderful to know you found them warm and inviting, providing a perfect spot to unwind. Your appreciation for the pizza and drinks is fantastic to read—we’re pleased they added to your visit.

It’s also great to see your high ratings across all areas, from the comfort of your room and our convenient location to the excellent standards of cleanliness. Your mention of the freshly made beds and well-kept rooms is very much appreciated, as our team takes great pride in making every stay comfortable. We’re equally glad that our service met your expectations and that you felt your visit offered good value.

Thank you again for your kind words and perfect scores. We hope to have the pleasure of welcoming you back to The Churchill for another relaxing stay very soon.

Kind regards
from all of us at The Churchill
By Kim Maurer
Couple
60-69 years
Reviewed: 5 weeks ago (14/01/2026)
Date of experience: 01/2026

As a returning customer I’m always sad to leave , we are made so welcome by all the staff and management, nothing is to much for them , I can’t wait to return

Hi Kim,

It was great to see you again last week and to catch up, particularly about the new addition to your family.

We hope that your long journey home went well and that the ferry crossing wasn't too rough; it was quite an intrepid trip to undertake to visit us in January!

We look forward to seeing you soon.

All the best from all of us
By Guy Taylor
Couple
50-59 years
Reviewed: 5 weeks ago (14/01/2026)
Date of experience: 01/2026

I would definately stay at the Churchill again, it was a lovely hotel with great friendly and helpful staff and in a great location.

Dear Guy Taylor,

Thank you so much for sharing your experience and for choosing to stay with us at The Churchill. It’s wonderful to hear that you appreciated our welcoming team, convenient location, and high standards of cleanliness throughout your visit.

We’re delighted you enjoyed being only a short stroll from the centre, making it easy to explore everything York has to offer. Your comments about the value for your New Year stay mean a lot to us as well.

Kind regards
from all of us at The Churchill
No Public Name
Business
50-59 years
Reviewed: 5 weeks ago (14/01/2026)
Date of experience: 01/2026

Wonderful hotel - great location with parking . Stylish designed room & lots of characters throughout the hotel . Great visit her service - always helpful while staying in hotel & also when calling to make regular bookings .

Dear Guest,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re truly delighted to hear that you enjoyed the unique style and character of the hotel, and that our location—with the convenience of on-site parking—proved ideal for your visits to the city. It’s fantastic to know your room was to your liking and that the atmosphere throughout the hotel enhanced your experience.

Your kind words about the helpfulness of our team, both during your stay and when arranging bookings, mean a great deal to us. We’re glad you felt well looked after and appreciated the attentive service. It’s also wonderful to see you valued the daily room cleaning and high standard of cleanliness, particularly during a longer visit.

Thank you once again for such positive comments and your perfect scores across all areas. We hope to have the pleasure of welcoming you back to The Churchill for many more successful trips in the future.

Kind regards
from all of us at The Churchill
By MR Warren Ashcroft
Friends
50-59 years
Reviewed: 5 weeks ago (14/01/2026)
Date of experience: 01/2026

Third time there, all the staff are extremely helpful, courteous .The food is amazing , rooms are always clean and housekeeping excellent. Great hospitality .

Dear MR Warren Ashcroft,

Thank you so much for taking the time to share your wonderful feedback with us, and for choosing to return for your third visit.

We’re absolutely thrilled to hear that you continue to enjoy the hospitality and service from our team, and it’s fantastic to know that you find everyone so helpful and attentive. Your praise for the food means a great deal to our kitchen team, and we’re delighted that the cleanliness and high standard of housekeeping make your stays even more comfortable.

It’s also wonderful to know that our location continues to be just right for everything you wish to do in York. Your perfect ratings across all aspects, from the service and cleanliness to value and comfort, are truly appreciated.

Thank you once again for your kind words and ongoing loyalty. We look forward to welcoming you back for another memorable stay in the future.

Kind regards
from all of us at The Churchill
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