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Public Reviews Score
89%

"Very satisfied"

Based on 9,983 reviews across 6 portals
:
By Jane C
Family
50-59 years
Reviewed: 9 months ago (02/06/2025)
Date of experience: 05/2025

Beautiful hotel full of character and quirkiness! Spotlessly clean. The staff were really helpful and friendly. The food in the restaurant was amazing and breakfast was too. Service in the restaurant and for breakfast was perfect too. Can't really fault the hotel. Would definitely stay again.

Dear Jane C,

Thank you so much for taking the time to share such a thoughtful and detailed review. It’s wonderful to hear that you enjoyed the character of our hotel, appreciated the spotless cleanliness, and felt well cared for by our team. We are especially delighted to know that the dining experience and our convenient location helped make your stay memorable.

Kind Regards
John Wallace
General Manager
By Jo Lamb
Couple
40-49 years
Reviewed: 9 months ago (02/06/2025)
Date of experience: 05/2025

Hotel is in a very good position for the station and city centre, had a lovely atmosphere and good decor. The room was very small, possibly the smallest I’ve ever stayed in, and the temperature in the room too hot. For single occupancy this would be better but even for one night it’s a bit too small for comfort. The window doesn’t open far enough to allow in much air and the fan found in the wardrobe made minimal difference. The staff were all friendly and attentive and had there not been a what looked like a pubic hair in my eggs at breakfast the breakfast would have been outstanding.

Dear Jo Lamb,

Thank you for sharing such a thoughtful and detailed review of your recent stay with us. We’re pleased to hear that you appreciated the hotel’s location, finding it convenient for both the station and city centre, and that you enjoyed the welcoming atmosphere and decor throughout your visit.

We are truly sorry to learn that the size and temperature of your room did not provide the level of comfort you were hoping for, especially as you found it particularly small and warm. We do advertise our Small Double bedrooms as being 'ideally suited to comfortable single occupancy'.

Your kind words about our staff are gratefully received; we take great pride in offering friendly and attentive service. I would also like to sincerely apologise for the issue you encountered at breakfast. .

Kind regards,
from all of us at The Churchill
By David Heffer
Couple
60-69 years
Reviewed: 9 months ago (30/05/2025)
Date of experience: 05/2025

If I’m ever back in York this is where I will be staying. Lovely character hotel with very friendly staff. We were a little late for breakfast but they catered for us and cooked and served us a beautiful plate of food

Dear David Heffer,

Thank you for sharing your delightful feedback following your recent visit.

We are thrilled to hear that you enjoyed the character of our hotel and found the staff to be both welcoming and helpful. It's especially pleasing to know that, even though you arrived a little late for breakfast, the team was able to accommodate you and ensure you had a lovely meal to start your day.

We look forward to welcoming you again whenever you return to York.

Kind regards
from all of us at The Churchill
By Chris Seufert
Family
50-59 years
Reviewed: 9 months ago (29/05/2025)
Date of experience: 05/2025

I had a great stay at this hotel. The staff were friendly and professional, making check-in and check-out smooth and efficient. The room was clean, comfortable, and well-equipped, with everything I needed for a pleasant stay. The location was convenient, with easy access to local attractions, restaurants, and transportation. I also appreciated the quality of the amenities, including the on-site dining and fitness center. Overall, it was a positive experience, and I would happily stay here again.

Dear Chris Seufert,

Thank you very much for taking the time to share your wonderful feedback following your recent stay with us.

We are delighted to hear that you found your room clean, comfortable, and perfectly equipped for your visit. It’s especially pleasing to know that our team made a positive impression and that you appreciated the friendly, professional service.

Thank you once again for your thoughtful review and high ratings across all aspects of your stay. We look forward to welcoming you back for another enjoyable experience in the future.

Kind regards
from all of us at The Churchill
By Shiv
Couple
50-59 years
Reviewed: 9 months ago (29/05/2025)
Date of experience: 05/2025

A really lovely hotel that is ideally situated for exploring York. Would definitely recommend for a short break.

Dear Shiv,

Thank you for taking the time to share your wonderful feedback about your recent stay with us.

Kind regards
from all of us at The Churchill
By Renee Mellott
Couple
50-59 years
Reviewed: 9 months ago (29/05/2025)
Date of experience: 05/2025

This was our first time staying in York, we were able to get checked in and hop on a bus to the Howard Castle with the help of the front desk. Everything turned out wonderful love love, love.!!

Dear Renee Mellott,

Thank you for taking the time to share your fantastic feedback following your recent stay with us.

We hope to welcome you back for another unforgettable stay in the future.

Kind regards
from all of us at The Churchill
By Jude Brown
Family
50-59 years
Reviewed: 9 months ago (27/05/2025)
Date of experience: 05/2025

Pleasant and comfortable . Helpful friendly staff . Would recommend as hotel in great location , easy access to York

Dear Jude Brown,

Thank you very much for sharing your thoughts with us. We’re pleased to know you found your stay comfortable and that our location made it easy for you to explore York.

Kind regards
from all of us at The Churchill
By Matthew Woods
Family
30-39 years
Reviewed: 9 months ago (27/05/2025)
Date of experience: 05/2025

Really great - best place we've stayed for the money in a long time. The fella managing the beer garden when we were there (with neck tattoos) was amazing - special thanks to him!

Dear Matthew Woods,

Thank you for sharing your glowing feedback about your recent visit.

It’s wonderful to know you appreciated the atmosphere and service in our beer garden, and your kind words for our team member are much appreciated.

Thank you again for your kind review, and we hope to welcome you back for another memorable stay soon.

Kind regards,
from all of us at The Churchill
No Public Name
Business
40-49 years
Reviewed: 9 months ago (27/05/2025)
Date of experience: 05/2025

The hotel is well located and the "Bunker" room was just brilliant! The room was clean and well presented. It was great to have connected rooms. Car parking and breakfast should have been included in the room cost as these were VERY expensive on top of the room cost. The breakfast was over priced and average. Service was excellent and reception staff were very welcoming. Overall a really enjoyable stay.

Dear Sutherley,

We're delighted to hear you enjoyed your stay with us, particularly the unique Bunker room and our convenient location.

Kind regards,
from all of us at The Churchill
By Angie Kell
Couple
60-69 years
Reviewed: 9 months ago (23/05/2025)
Date of experience: 05/2025

Wonderful, everything was perfect, special event for a very special person, my hubby…. Will definitely be going back..

Dear Angie Kell,

Thank you for your glowing review of your recent stay with us. We are thrilled to hear that your experience was perfect and that it contributed to a special celebration for your husband's 75th birthday.

We hope to have the pleasure of welcoming you back soon for another wonderful visit.

Kind regards,
from all of us at The Churchill
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