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Public Reviews Score
89%

"Very satisfied"

Based on 9,874 reviews across 6 portals
:
By S Parsons
Couple
50-59 years
Reviewed: 10 months ago (04/07/2025)
Date of experience: 07/2025

Good - the hotel is looking a little ‘tired’ in some areas and there was an unpleasant aroma around the beautiful staircase to our room almost like the carpet might need cleaning?

Dear S Parsons,

Thank you very much for sharing your thoughts following your recent stay with us.

We're so pleased that you enjoyed our convenient location for exploring the city centre and that you found the service provided by our team to be of a high standard. Knowing these aspects contributed positively to your visit means a lot to us.

We do appreciate your honest feedback regarding the condition of some areas in the hotel and the aroma near the staircase. Your comments are helpful as we carefully review the appearance and cleanliness of all our public spaces in order to enhance the overall guest experience. Please be assured that suggestions like yours are very important to us as we look for ways to improve.

With regards to parking, we strive to keep our charges in line with other city centre hotels in York, as complimentary parking is quite rare in the area. We also appreciate your suggestion about room and breakfast packages and regularly review our offerings to ensure they best meet our guests’ needs.

Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for a future stay.

Kind regards
from all of us at The Churchill
By Rebecca
Couple
40-49 years
Reviewed: 10 months ago (04/07/2025)
Date of experience: 07/2025

Very enjoyable stay, room was clean and spacious with all amenities needed. Quick and easy check in with friendly and helpful service.

Dear Rebecca,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that you had such an enjoyable experience and that your room met your expectations for space, cleanliness, and amenities. It’s wonderful to know that the check-in process was swift and that our team made you feel welcome and well looked after from the start.

Your perfect ratings across every category mean a great deal to all of us. Knowing you felt comfortable and valued throughout your stay is exactly what we strive for with every guest.

Thank you again for your kind words. We hope to have the pleasure of welcoming you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
By Vegard
Couple
60-69 years
Reviewed: 10 months ago (04/07/2025)
Date of experience: 07/2025

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Dear Guest,

Thank you for taking the time to leave us your feedback.

Kind regards
from all of us at The Churchill
By Mark
Couple
50-59 years
Reviewed: 10 months ago (04/07/2025)
Date of experience: 07/2025

Superb. Fantastic welcome on arrival. Room was ideal. We really appreciated the views from the room and the time to just relax.

Dear Mark,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re absolutely delighted to hear that you received such a warm welcome on arrival and that your room was just right for your needs. It’s especially lovely to know that you enjoyed the views and found the space perfect for some well-deserved relaxation.

It’s also fantastic that you found our location easy to access and convenient for exploring the city. Your perfect scores for the room, cleanliness, service, and value are truly appreciated by all of us.

Thank you once again for your kind words. We look forward to welcoming you back to The Churchill for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Friends
70-79 years
Reviewed: 10 months ago (03/07/2025)
Date of experience: 07/2025

Very pleasant,no pressure,room functional and clean.Didn't use many of the facilities as had alternative plans in town which was only a short stroll away

Dear Porter,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear you found your visit so pleasant and that the relaxed atmosphere made for an enjoyable experience. It’s great to know your room met your expectations for both cleanliness and functionality, and that our location suited your plans perfectly—being just a short stroll from the centre does make exploring York very convenient.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 10 months ago (02/07/2025)
Date of experience: 06/2025

Ok not more not less. Charming house and good location but warm room and a poorly functionibg fan. Terrible - not drinkable coffee.

Dear Eriksson,

Thank you for taking the time to share your thoughts following your recent stay with us.

We’re glad to hear that you appreciated the charm of the building and enjoyed our convenient location for exploring York. It’s always good to know when these aspects add to a guest’s experience.

However, we’re sorry to learn that your room became uncomfortably warm and that the fan did not provide enough relief. Your comments are really helpful as we look for ways to improve our guests’ comfort, especially during warmer periods. We also regret that the coffee did not meet your expectations—your feedback is valued and we’ll certainly take it on board.

Thank you again for your candid review. We hope you will consider returning in the future so we can provide you with an even better experience.

Kind regards
from all of us at The Churchill
By Karen
Family
50-59 years
Reviewed: 10 months ago (01/07/2025)
Date of experience: 06/2025

Great hotel, ideal for a stay in York. Lovely beer garden. Comfortable and clean room. Very satisfied overall.

Dear Karen,

Thank you so much for taking the time to share your lovely feedback following your recent stay with us.

We’re absolutely delighted to hear that you enjoyed your time at the hotel and that our location proved ideal for exploring York. It’s wonderful to know you found your room to be both comfortable and clean, and that you had a chance to make the most of our beer garden.

Your five-star ratings across all aspects, including service and value, are truly appreciated by the whole team. Knowing you left so satisfied is exactly what we hope for with every guest.

Thank you once again for your kind words. We look forward to welcoming you back to The Churchill for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
By Gabrielle Howe
Couple
50-59 years
Reviewed: 10 months ago (30/06/2025)
Date of experience: 06/2025

Loved our stay here. Will be looking to return on our next trip to York. Central location with lovely rooms and excellent facilities

Dear Gabrielle Howe,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re absolutely delighted to hear that you loved your visit and found our central location so convenient for exploring York. It’s fantastic to know that your room and the hotel’s facilities made such a positive impression and that the cleanliness met your expectations—your high ratings across all categories are truly appreciated.

It means a great deal to the whole team that you’re already considering another visit. We look forward to the pleasure of welcoming you back to The Churchill on your next trip to York and ensuring another memorable experience.

Kind regards
from all of us at The Churchill
By Vicki Turner
Family
70-79 years
Reviewed: 10 months ago (30/06/2025)
Date of experience: 06/2025

A really enjoyable week end break for myself and my granddaughter .The only issue we had was how warm it was in our room.Luckily we had a fan otherwise sleeping would have been unpleasant.I realise this is a listed building so there are restrictions.We were on the ground floor by the car park so couldn't open the windows.

Dear Vicki Turner,

Thank you very much for sharing your thoughts about your recent weekend break with us. It’s wonderful to hear that you and your granddaughter enjoyed your time together, and that our location made getting around the city so convenient.

I completely understand how uncomfortable a warm room can feel, especially when opening the window isn’t an option due to your room's ground floor position and the building’s listed status. Your feedback is very valuable, and I’m glad you had a fan to help with your comfort.

We truly appreciate your kind words about the cleanliness and service, and we hope to have the pleasure of welcoming you both again in the future.

Kind regards
from all of us at The Churchill
By Grace
Family
20-29 years
Reviewed: 10 months ago (30/06/2025)
Date of experience: 06/2025

Overall we had a great time and everyone loved it. I think the staff could have been a bit more friendly but it was a busy weekend so we can understand

Dear Grace,

Thank you very much for sharing your experience with us. We are truly pleased to hear that you and your group had a wonderful stay and enjoyed the excellent location for exploring the centre, as well as the comfort of your room.

We appreciate your understanding regarding the service during a particularly busy weekend. Your feedback is invaluable as we strive to create a warm and welcoming atmosphere for every guest.

We’re glad you found everything to your satisfaction and that pricing met your expectations, even if slightly above the usual. Thanks again for your thoughtful comments.

Kind Regards
John Wallace
General Manager
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