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Public Reviews Score
89%

"Very satisfied"

Based on 9,842 reviews across 6 portals
:
No Public Name
Couple
60-69 years
Reviewed: 11 months ago (29/11/2025)
Date of experience: 11/2025

Overall we were impressed with the hotel but unsure about a return visit as felt not great value for money.

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re truly pleased to hear that there were aspects of your visit that left a positive impression, including our location, cleanliness, and the service provided by our team. It means a great deal to us that you recognised these strengths.

We do understand your concerns regarding the size of your room and the value you felt you received for the rate paid. We appreciate how important comfort and value are when choosing where to stay, and your comments highlight an area where we know expectations can vary from guest to guest; the bedroom rates are quite high at the moment due to the popularity of York's Christmas markets.

Thank you once again for your honest thoughts and for letting us know both where we did well and where improvements could be made. We hope you enjoyed your time in York and would consider visiting us again in the future.

Kind Regards
John Wallace
General Manager
By Sue
Friends
60-69 years
Reviewed: 11 months ago (28/11/2025)
Date of experience: 11/2025

Perfect location for a friends getaway before Christmas. Location was perfect and the room was very comfortable.
Ambience in the restaurant for breakfast was intimate and cosy on dark winter morning.
Staff were so helpful and friendly and nothing was too much trouble.

Dear Sue,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re delighted to hear that our central location made it easy for you and your friends to enjoy a festive break, and that you found your room comfortable and relaxing. It’s fantastic to know that the cosy and welcoming atmosphere in our restaurant gave you the perfect start to your winter mornings.

Your comments about our friendly and attentive team are greatly appreciated. We always want our guests to feel truly cared for, so it’s lovely to hear that nothing was too much trouble during your visit.

Thank you again for your kind words and outstanding ratings across all aspects of your stay. We hope to have the pleasure of welcoming you back to The Churchill for another memorable stay in the future.

Kind regards
from all of us at The Churchill
By Peter Davies
Couple
40-49 years
Reviewed: 11 months ago (28/11/2025)
Date of experience: 11/2025

Overall very good, would stay again. Breakfast a bit expensive. But a beautiful building and hotel..

Dear Peter Davies,

Thank you so much for your thoughtful feedback. We’re delighted to hear you enjoyed your stay and appreciated the character of our building, as well as our central location and high standards of cleanliness and service.

We truly hope to welcome you back again soon.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 11 months ago (28/11/2025)
Date of experience: 11/2025

We enjoyed our stay very much.
The room was small but nice.
The bathroom was cute but very small.
Fortunately my husband is not too tall and fat, otherwise he would not have been able to take a shower.

Dear Guest,

Thank you very much for sharing your feedback following your recent stay with us.

We’re delighted to hear that you had an enjoyable visit and that our central location made exploring York convenient and hassle-free. It’s great to know you found your room pleasant and appreciated the overall cleanliness and value for your stay.

Thank you again for taking the time to share your thoughts. We hope we can welcome you back to The Churchill for another enjoyable visit in the future.

Kind regards
from all of us at The Churchill
No Public Name
Family
30-39 years
Reviewed: 11 months ago (28/11/2025)
Date of experience: 11/2025

I had a great stay!
I didn't go in the beer garden, but it looked beautiful at night.
The waiting staff at breakfast and dinner the night before we're very lovely and professional.
My room was clean and the bed was squishy and I want one for myself!
Nice and quiet/dark at night :)


I'm trying to think of a piece of constructive criticism for you...
Maybe a surface to put my bag on, so I didn't have to keep it on the floor or put it on the bed or furniture (to keep them clean). But I appreciate this is quite picky.


Thank you so much!

Dear Guest,

Thank you so much for sharing your lovely feedback following your recent stay with us.

We’re delighted to hear how much you enjoyed your visit, from the peaceful and comfortable setting of your room to the warmth and professionalism shown by our breakfast and dinner team. It’s wonderful to know that the bed was especially comfortable and helped you get a restful night’s sleep. We’re also pleased that the atmosphere at night contributed to a quiet and relaxing stay, and it’s great to hear the location worked well for your needs, even if you’re not so familiar with York.

Thank you as well for mentioning the beautiful beer garden—even if you didn’t have a chance to experience it yourself, we’re glad it caught your eye. Your kind words about the high standards of cleanliness and the friendly service from our wait staff are very much appreciated and will be shared with the team.

Thank you again for choosing to stay with us and for all your positive comments. We hope to have the pleasure of welcoming you back to The Churchill for another enjoyable visit in the future.

Kind regards
from all of us at The Churchill
By Tim Summersgill
Alone
50-59 years
Reviewed: 11 months ago (28/11/2025)
Date of experience: 11/2025

Ive stayed here 6 times this year and always look forward to coming back.
A relaxing experience and the staff always have a pleasant warm welcome for you.
The rooms are very tastefully decorated with a fantastic bath that makes it a relaxing stay.

Dear Tim Summersgill,

Thank you so much for taking the time to share your wonderful feedback and for choosing to return to us so often throughout the year.

We’re truly delighted to hear that each of your visits has provided a relaxing and enjoyable experience. It’s especially rewarding to know that our team’s warm welcome makes you feel right at home every time you arrive. Your kind remarks about the tasteful décor of the rooms and the comfort of the bath are greatly appreciated, and we’re pleased these features help to make your stays so restful.

Your perfect scores for every aspect, from the quality of your room and our central location to cleanliness, service, and value, mean a great deal to everyone here. Loyal guests like yourself are at the heart of what we do, and your continued support is sincerely valued.

We look forward to welcoming you back for many more relaxing visits in the future.

Kind regards
from all of us at The Churchill
By Pamela Squire
Couple
70-79 years
Reviewed: 11 months ago (27/11/2025)
Date of experience: 11/2025

Lovely hotel great staff good location high end decor top class food . Only downside our room was small with only a velux window which was no substitute for a typical window . Otherwise a top class hotel I would definitely recommend .

Dear Pamela Squire,

Thank you so much for sharing your experience with us. It's wonderful to hear you enjoyed our welcoming team, delicious food, and convenient spot close to the city centre. We're pleased you found the facilities clean and comfortable.

We do understand your comments about the room size and the deluxe window, and will certainly take that into consideration for future improvements.

Kind regards
from all of us at The Churchill
By Mr and Mrs Holdsworth
Couple
50-59 years
Reviewed: 11 months ago (27/11/2025)
Date of experience: 11/2025

We thoroughly enjoyed our one night stay at The Churchill Hotel and we will definitely book for any future visit.
The Hotel provided an Excellent family room and all within a great location for exploration of the fabulous city of York. The staff on reception provided a warm welcome upon arrival and provided information directly to navigate York.

Dear Mr and Mrs Holdsworth,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re delighted to hear that your family room suited your needs perfectly and that our location made it easy for you to get out and explore all that York has to offer. It’s lovely to know that our proximity to the Cathedral and the city centre helped you make the most of your visit, and that our team on reception made you feel warmly welcomed, offering helpful guidance for navigating the city.

Your kind remarks about the cleanliness and upkeep of the hotel mean a great deal to us, and we’re pleased you noticed the care our team takes in maintaining our facilities. We also appreciate your comments on value and are glad you found your stay good value for money. With regard to parking, we aim to keep our charges competitive, especially as secure parking in the centre of York is rarely offered at no cost. We’re happy that you found the added peace of mind worthwhile.

Thank you again for sharing your positive experience and for letting us know you’d choose to return in the future. We look forward to welcoming you back for another enjoyable stay.

Kind Regards
John Wallace
General Manager
No Public Name
Couple
70-79 years
Reviewed: 11 months ago (27/11/2025)
Date of experience: 11/2025

Nice friendly hotel. Room was good but lighting everywhere in the hotel was not bright anywhere.
Charging for parking at £18 per night is a bit naughty!

Dear Guest,

Thank you for sharing your experience with us. We’re pleased to hear you enjoyed the welcoming atmosphere, comfortable room, and our prime location.

We do appreciate your feedback about the lighting and will consider your comments as we look at future improvements. Regarding the car parking charge, we strive to keep our rates in line with other city centre hotels.

Kind Regards
John Wallace
General Manager
By Gemma
Couple
30-39 years
Reviewed: 11 months ago (27/11/2025)
Date of experience: 11/2025

Overall good experience with helpful polite staff and smart deco. Purpose of trip was to be out in York more but would stay again and explore the hotel facilities more.

Dear Gemma,

Thank you so much for taking the time to share your thoughts about your recent stay. We’re delighted to hear that you found our team to be friendly and that you appreciated the style of our décor, as well as the convenience of our location—close to the action in York, but still peaceful.

It’s great to know you enjoyed your visit overall, and we’d love to welcome you back when you have more time to explore all the facilities we offer.

Kind regards
from all of us at The Churchill
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