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Public Reviews Score
89%

"Very satisfied"

Based on 9,984 reviews across 6 portals
:
No Public Name
Couple
60-69 years
Reviewed: 9 months ago (19/05/2025)
Date of experience: 05/2025

Room 139 was a bit dungeony, restaurant was nice. Forgot toothbrush which was kindly sent to our house

Dear Arrowsmith,

Thank you for taking the time to share your feedback with us.

We are pleased to hear that you enjoyed the restaurant during your stay. Additionally, we are glad that we could assist you by sending your forgotten toothbrush to your home. Our aim is to make our guests' experiences as convenient as possible.

Thank you once again for your review. We look forward to welcoming you back for an even more pleasant stay in the future.

Kind regards,
John Wallace
General Manager
No Public Name
Couple
70-79 years
Reviewed: 9 months ago (19/05/2025)
Date of experience: 05/2025

The hotel food offering has declined I'm over the 20 years we have been going. Limited choice and getting expensive. English breakfast was poor with bacon way, way overcooked to the point of being inedible.

Dear Faulkner,

Thank you for your loyalty over the years and for sharing your feedback with us. We appreciate your long-standing relationship with our hotel and are saddened to hear that your recent experience with our food offerings did not meet your expectations.

We're sorry to learn that the breakfast, particularly the bacon, was not to your liking. It is disappointing to know that this aspect of our service fell short, especially when food quality is something we strive to uphold. Your comments will be shared with our kitchen team.

Despite this, we are pleased to see that you found our rooms, location, and service satisfactory. We value the input of our guests and will continue to work on enhancing the aspects of our offerings that can be improved.

Thank you once again for your feedback, and we hope to have the opportunity to welcome you again.

Kind regards
from all of us at The Churchill
No Public Name
Alone
70-79 years
Reviewed: 9 months ago (15/05/2025)
Date of experience: 05/2025

Lovely friendly staff & I felt comfortable as a solo traveller.
The room was perfect for my overnight stay

Dear Timson,

Thank you for your kind review. We are pleased to hear that you felt at ease during your stay with us and appreciated the friendliness of our staff.

It is wonderful to know that the room met your expectations and was well-suited for your visit. Your feedback is invaluable to us, and we are glad to have been able to provide you with a pleasant experience.

We hope to welcome you back in the future for another enjoyable stay.

Kind regards,
John Wallace
General Manager
No Public Name
Family
30-39 years
Reviewed: 9 months ago (15/05/2025)
Date of experience: 05/2025

It was a little underwhelming because of the quality of the premise as well as the cost! I’m glad we were only there one night.

The beer garden was lovely!

Dear Duncan,

Thank you for taking the time to share your thoughts with us. We are truly sorry to hear that your stay didn't meet your expectations, particularly with regard to the quality and cost of the premises. Your feedback is valuable and we will look into these matters diligently.

We are glad, however, that you enjoyed our beer garden. Its charm is something we take pride in.

Thank you once again for your feedback.

Kind regards from all of us at The Churchill
By Jonathan Brown
Family
20-29 years
Reviewed: 9 months ago (15/05/2025)
Date of experience: 05/2025

An excellent overall experience, a wonderful hotel which I would recommend highly. The breakfast was excellent with very generous portions

Dear Jonathan Brown,

Thank you for sharing your feedback about your stay with us.

We appreciate your recommendation and look forward to welcoming you back in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 3 years ago (18/02/2023)
Date of experience: 02/2023

Enjoyed our stay good location bought as a present for us would stay again with a larger room the room we had was very small

By Jade
Couple
30-39 years
Reviewed: 3 years ago (14/02/2023)
Date of experience: 02/2023

Really disappointing as was looking forward to the stay. It looked great online. The welcome wasn't great and some bits in the room which are clearly unloved just brings down the feel. Not sure how it's award winning as stayed in better for way cheaper. The best was really uncomfortable too. We were planning on having breakfast but the experience of the hotel and staff made us decide otherwise. Overall the most disappointing part of the trip the York. Can't fault the location though!

No Public Name
Business
20-29 years
Reviewed: 3 years ago (14/02/2023)
Date of experience: 02/2023

Fine for a hotel room but the shower was just not okay. Should have complained as soon as I saw it but it was late and I just wanted to got to sleep.

By Claire Wright
Couple
40-49 years
Reviewed: 3 years ago (14/02/2023)
Date of experience: 02/2023

First visit to York won't be the last and on return will book The Churchill Hotel will recommend to friends and family.

By Carrie
Couple
30-39 years
Reviewed: 3 years ago (14/02/2023)
Date of experience: 02/2023

Overall it was a Great experience. Sort out the shower and itd be perfect!

Great location and staff were all very attentive.

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