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Public Reviews Score
89%

"Very satisfied"

Based on 9,842 reviews across 6 portals
:
By Gary Bircham
Couple
60-69 years
Reviewed: 11 months ago (26/11/2025)
Date of experience: 11/2025

Overall I was okay. This was our third time here and love the location but on this occasion was very disappointed with the wrong we were in so nosy.

Dear Gary Bircham,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re pleased to hear that our location continues to be a highlight for you and that it’s one of the reasons you’ve chosen to return to us multiple times. It really means a lot that you value being with us and have enjoyed previous visits.

However, we’re truly sorry to learn that your comfort was affected by noise in your room on this occasion. We understand how important a peaceful environment is for a relaxing stay, and we regret that this aspect let you down after positive experiences in the past. Your comments are invaluable to us, and we will certainly take them into account as we look for ways to enhance our guest experience and ensure consistency for returning visitors.

Thank you again for your honest review and for highlighting both what you enjoy about our hotel and where we need to improve. We hope to have the opportunity to welcome you back and provide you with a stay that meets your expectations in every respect.

Kind regards
from all of us at The Churchill
By Aly Phelan
Family
50-59 years
Reviewed: 11 months ago (25/11/2025)
Date of experience: 11/2025

Beautiful hotel with very efficient friendly staff and delicious food. The location is very convenient for York tourist attractions.

Dear Aly Phelan,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re delighted to hear that our team’s warm and efficient service made such a positive impression and that you enjoyed the delicious food we offer. It’s great to know that our central location made it easy for you to explore everything York has to offer, and your high ratings for the room, cleanliness, and value are greatly appreciated by everyone here.

Your kind words mean a lot to us, and we’re thrilled that every aspect of your visit, from comfort to convenience, contributed to such an enjoyable experience.

Kind regards
from all of us at The Churchill
No Public Name
Couple
80+ years
Reviewed: 11 months ago (25/11/2025)
Date of experience: 11/2025

Very poor and wouldn't recommend it to family and friends if asked. Location is good, breakfast was good but room very poor.

Dear Guest,

Thank you for sharing your feedback after your recent stay with us.

We’re pleased to hear that you enjoyed the central location of the hotel and that our breakfast offering was a positive part of your visit. These details are always encouraging for our team to hear.

However, we are truly sorry that your experience with your room left you feeling disappointed. We understand how important it is for our guests to feel comfortable and that expectations around quality accommodation and service are met, especially given the price paid. Your constructive comments highlight where we need to focus our efforts to improve the guest experience.

Thank you again for taking the time to share your thoughts honestly. Your feedback is invaluable as we continue working to provide all our guests with a stay that feels both enjoyable and worthwhile.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 11 months ago (25/11/2025)
Date of experience: 11/2025

Very comfortable and relaxed. Only problem was the inconsistent heating, one evening the radiator was on all the time, another evening it wasn’t on at all.

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to know you found your room comfortable and enjoyed the relaxed atmosphere during your visit. It’s great to hear that our location made it easy for you to get to the city centre, and your kind remarks about the cleanliness and value are much appreciated.

Thank you again for your balanced review and for highlighting both the things you enjoyed and where we can make things even better. We hope to have the pleasure of welcoming you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
By Frank Williams
Couple
80+ years
Reviewed: 11 months ago (25/11/2025)
Date of experience: 11/2025

4th visit to Churchill !! Would also like to single out the reception staff who were also very helpful

Dear Frank Williams,

Thank you so much for choosing The Churchill once again for your stay—four visits is truly wonderful to see! We’re glad to hear our convenient location and high standard of cleanliness stood out to you this time.

Your kind words about our reception team are greatly appreciated; they'll be delighted to know they made a difference to your experience.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 11 months ago (25/11/2025)
Date of experience: 11/2025

Absolutely excellent, this is not the first time we have stayed, probably the 4th we are always looked after by Ian, Dan and all the staff

Dear Guest,

Thank you so much for taking the time to share your thoughtful feedback following your most recent stay with us.

It’s truly wonderful to hear that you continue to choose The Churchill time and again, and that each visit leaves you feeling so well looked after by the team. We're delighted that your room once again met your expectations for cleanliness and comfort, and it’s fantastic to know our location remains a highlight for your visits.

We really appreciate your suggestion regarding the pricing of our suites. Your perspective is valuable to us, and we always strive to provide great value for our guests while reflecting demand throughout the week.

Thank you again for your kind words and for being such a loyal guest. We look forward to welcoming you back for many more excellent stays in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 11 months ago (25/11/2025)
Date of experience: 11/2025

Excellent and would definitely recommend this hotel to family and friends perfect location friendly staff food very nice. Overall a throughly enjoyable weekend. xx

Dear Guest,

Thank you so much for taking the time to share your fantastic feedback following your recent stay with us.

We’re delighted to hear that you enjoyed such a wonderful weekend and that every aspect of your visit—from our perfect location to the friendly welcome from our team—contributed to a memorable experience. It’s great to know you found your room comfortable, spotless, and equipped with everything you needed, and we really appreciate your kind words about the helpfulness of the staff and the excellent standards of room service.

We’re also very pleased that you enjoyed your dining experiences, both at breakfast and dinner. It’s lovely to hear that not only was the food to your liking, but the presentation and care from the kitchen team stood out as well. Your compliments to our chefs and the whole team will mean a great deal to everyone.

We are grateful for your comments about the car park. We understand it can feel tight at times due to the central location and the historic nature of the building, and we hope this did not detract from your overall stay.

Thank you again for your glowing recommendation and for highlighting so many positive aspects of your visit. We hope to have the pleasure of welcoming you, your family, and friends back to The Churchill in the future.

Kind regards
from all of us at The Churchill
By Pete Gostling
Friends
60-69 years
Reviewed: 11 months ago (24/11/2025)
Date of experience: 11/2025

Great hotel in a good location. I have stayed twice now and will choose this hotel the next time I’m in York

Dear Pete Gostling,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re absolutely delighted to know that you enjoyed both your visits and that our hotel’s convenient location, just a stroll from the station and town, has suited your needs so well. It’s also fantastic to hear that you found everything spotless and tidy, and that the value and comfort of your room met your expectations.

Your kind words about our service and your intention to stay with us again mean a great deal to everyone here. We truly appreciate your loyalty and look forward to welcoming you back to The Churchill for many more enjoyable visits in the future.

Kind regards
from all of us at The Churchill
By L Duggan
Couple
60-69 years
Reviewed: 11 months ago (24/11/2025)
Date of experience: 11/2025

We have stayed her a couple of times before and since finding this hotel we wouldn’t book to stay anywhere else. The place is filled with Churchill memorabilia and has been sympathetically renovated to the buildings era. The staff are wonderful and have always gone above and beyond to ensure your stay is just perfect, nothing is too much trouble. We would highly recommend this hotel to anyone visiting York

Dear L Duggan,

Thank you so much for taking the time to leave such generous feedback following your recent visit.

We're absolutely delighted to hear that you've chosen to return to us time and again, and that the unique character of our hotel, filled with Churchill memorabilia and sensitive restoration, has made such a lasting impression. It's wonderful to know you appreciate the care that’s gone into preserving the building's history while providing a comfortable and memorable stay.

Your kind comments about our team mean a great deal to everyone here. Ensuring guests feel genuinely welcomed and well looked after is always our priority, so it’s fantastic to hear that the staff have consistently gone above and beyond to make your stays special.

It’s particularly rewarding to hear how much you value the spotless standards throughout the hotel, as well as the convenience of our location—just a short walk both to York hospital and the city centre.

Thank you once again for your strong recommendation and your loyalty to The Churchill. We look forward to welcoming you back for many more enjoyable visits in the future.

Kind regards
from all of us at The Churchill
No Public Name
Friends
60-69 years
Reviewed: 11 months ago (24/11/2025)
Date of experience: 11/2025

A lovely little hotel but please don't cheat your customers with substandard food and expect them to pay the bill as if nothing was wrong!

Dear Guest,

Thank you for taking the time to share your thoughts following your stay with us.

We’re pleased to hear that you found our location convenient for exploring the centre of York, and that the hotel itself left a positive impression in aspects such as cleanliness, service, and room comfort.

However, we’re truly sorry to learn that your dining experience did not meet your expectations, and that you left feeling disappointed with both the quality of the food and the value for the price paid. Your honest comments are very much appreciated and will be shared with our team, as we always strive to maintain our standards and ensure every meal lives up to what our guests deserve.

We also note your feedback regarding car parking charges. Unfortunately, complimentary parking is extremely uncommon for hotels located in central York, and we make every effort to keep our pricing in line with others in the area. We do understand the importance of clear information about fees and appreciate you highlighting this aspect.

Thank you again for your review, recognising both what you enjoyed and raising the areas where we should improve. Your feedback is invaluable to us as we work to offer the best possible experience for all our guests.

Kind regards
from all of us at The Churchill
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