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Public Reviews Score
89%

"Very satisfied"

Based on 9,842 reviews across 6 portals
:
By Carol Addison
Couple
60-69 years
Reviewed: 10 months ago (18/10/2025)
Date of experience: 10/2025

Chose to stay at the Churchill Hotel for our wedding anniversary following a recommendation and we were not disappointed. Had a fabulous couple of days. Staff, food and accommodation was excellent. The hotel is in a good location and in easy walking distance to shops.

Dear Carol Addison,

Thank you very much for choosing The Churchill Hotel to celebrate your wedding anniversary and for taking the time to share such lovely feedback.

We’re absolutely delighted to hear that your special occasion was made memorable.

Your perfect scores and kind words truly mean a great deal to all of us. We’re thrilled that your experience lived up to the recommendation and that you had such a fabulous time during your visit.

Thank you once again for your review. We hope to welcome you back to The Churchill for another wonderful stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
40-49 years
Reviewed: 10 months ago (18/10/2025)
Date of experience: 10/2025

Overall a good experience but for the price I expected a little more - specifically a bigger room, somewhere to put our luggage. Or include the parking and or the breakfast. Probably won't be back as the other places we have stayed at in York were cheaper and just as nice. Again it was beautiful, just expected more.

Dear Guest,

Thank you very much for taking the time to share your feedback following your stay with us.

We're pleased to know that you found the hotel beautiful and that our central location made it easy for you to explore York. It's great to hear you appreciated the standards of cleanliness and the welcoming service from our team.

Your comments regarding the value, and the desire to see parking or breakfast included, are noted and help us reflect on how we can improve for future guests. With regards to parking, we do strive to keep our rates in line with other central York hotels, where complimentary parking is quite uncommon.

We appreciate your honest and balanced review. Thank you once again for providing your perspective, and we hope that if your travels bring you back to York in the future, you might reconsider staying with us.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 10 months ago (18/10/2025)
Date of experience: 10/2025

Absolutely exceptional and very good value for money. All staff were very professional, helpful and very pleasant. It was a lovely stay.

Dear Guest,

Thank you very much for taking the time to share your wonderful feedback following your stay with us.

We’re absolutely delighted to hear that you had such a positive experience and found your visit to be exceptional. It means a lot to know you felt so well looked after by our friendly and professional team, and that you appreciated the high standards of housekeeping and comfort we strive to maintain.

It’s great to hear that our location added to your enjoyment and made exploring York so convenient. We’re especially pleased that you felt your stay represented such good value for money, as it’s important to us that guests feel they receive quality and comfort at every step.

Thank you once again for your generous comments and perfect ratings. We hope to have the pleasure of welcoming you back to The Churchill for another memorable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Group
60-69 years
Reviewed: 10 months ago (18/10/2025)
Date of experience: 10/2025

Great experience we stayed as our daughter was getting married in York The staff and facilities where great nothing was to much trouble the room although a little small was lovely and clean ..food was excellent overall a lovely stay .

Dear Guest,

Thank you so much for sharing such wonderful feedback following your recent stay with us.

It’s truly delightful to know that you chose our hotel to celebrate your daughter’s wedding in York. We’re thrilled to hear that our team made a positive impression and that nothing was ever too much trouble during your visit. It’s also fantastic to know you enjoyed the facilities and appreciated the quality of the food on offer.

We’re glad that, even if you found the room a little smaller than you might have hoped, the comfort and cleanliness met your expectations. Your high ratings for our rooms, location, and service mean a great deal to us.

Thank you once again for your kind words. We hope you had a memorable family celebration and look forward to welcoming you back on your next trip to York.

Kind regards
from all of us at The Churchill
By P & D Wilson
Couple
70-79 years
Reviewed: 10 months ago (17/10/2025)
Date of experience: 10/2025

Fantastic, still our favourite UK hotel,staff are friendly and treat you as special, makes you feel good. Reception are fantastic welcome to fantastic stay. Very pleasing to find traditional hospitality with exacting standards still exist. A very special and rare hotel , we'll be back soon, we've been using it for over 35 years.

Dear P & D Wilson,

Thank you so much for your wonderful feedback and for your continued loyalty over the past 35 years. It truly means a great deal to us that you continue to choose our hotel and consider it your favourite in the UK.

We're thrilled that our team made you feel valued and provided the warm welcome you described. Your comments on our traditional hospitality and high standards, as well as the attention to cleanliness from our dedicated staff, are greatly appreciated.

Thank you once again for taking the time to share your thoughts. We are already looking forward to welcoming you back soon.

Kind Regards
John Wallace
General Manager
By Bernd
Family
60-69 years
Reviewed: 10 months ago (17/10/2025)
Date of experience: 10/2025

Very nice Location in walking distance to the City Center. Welcoming athmosphere, Personal Service
Very narrow Gateway

Dear Bernd,

Thank you for taking the time to share your thoughts with us. It’s wonderful to hear that you enjoyed our convenient location and found the atmosphere warm and inviting. We always strive to offer friendly, personal service and your recognition means a lot.

We appreciate your note about the gateway and hope it didn’t impact your stay greatly (unfortunately the gateposts are listed and are extremely unlikely to ever be widened!).

Kind regards
from all of us at The Churchill
By Janine Armes
Couple
50-59 years
Reviewed: 10 months ago (17/10/2025)
Date of experience: 10/2025

really enjoyed our stay. staff very friendly and helpful. Room on the lower level was ok but quite dark. Bathroom nice and shower was quite powerful.

Dear Janine Armes,

Thank you very much for taking the time to share your feedback with us following your recent visit.

We're delighted to know that you enjoyed your overall stay and especially appreciated the friendliness and helpfulness of our team. It's lovely to hear that your bathroom met your expectations and that you found the shower particularly powerful, which we know can make a real difference to comfort.

We do, however, understand that the room’s location on the lower level felt a little dark.

Thank you once again for your valuable and balanced comments. We hope to have the pleasure of welcoming you back for another enjoyable stay, perhaps in a room that’s suited even better to your preferences next time.

Kind regards
from all of us at The Churchill
By Denyse Kershaw
Couple
60-69 years
Reviewed: 10 months ago (17/10/2025)
Date of experience: 10/2025

We enjoyed our visit. The location of the hotel was very good despite the noise from the trains. The room was on the small size but adequate as we didn’t spend much time in it. The slight offensive smell at first was promptly fixed once we mentioned it. The staff were all overly and helpful

Dear Denyse Kershaw,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We're pleased to hear that our central location made your visit to York convenient and that our team were able to address the issue with your room so swiftly. Your kind comments about the staff's helpfulness mean a great deal to us, as we always strive to create an inviting and comfortable atmosphere for our guests.

We do appreciate your understanding regarding the room size and the nearby train noise, and it's good to know these aspects did not detract from the enjoyment of your stay. Thankfully the nearby trainline is just the branch up to Scarborough which doesn't run overnight. Your balanced feedback on comfort and value is valued, and it helps us continue to improve the experience for all guests.

Thank you again for your thoughtful review. We hope you have fond memories of your time in York, and we look forward to the opportunity to welcome you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
By Geoffrey
Couple
60-69 years
Reviewed: 10 months ago (17/10/2025)
Date of experience: 10/2025

Great stay with friendly staff and service 👍 handy for attractions eg pubs restaurants .walks. cafes transport

Dear Geoffrey,

Thank you very much for taking the time to share your wonderful feedback following your recent stay with us.

We’re delighted to hear that you enjoyed such a positive experience, and it’s fantastic to know our team’s friendliness and attentive service helped make your visit memorable. It’s also great that our location made exploring York’s attractions, dining spots, and local walks so convenient for you.

Your perfect scores for room comfort, cleanliness, and value truly mean a lot and motivate us to keep providing the best experience for all our guests.

Thank you again for your kind words. We look forward to welcoming you back to The Churchill for another enjoyable stay the next time you visit York.

Kind regards
from all of us at The Churchill
No Public Name
Family
60-69 years
Reviewed: 10 months ago (17/10/2025)
Date of experience: 10/2025

Highly recommend the hotel to others all aspects were superb. Location perfect and the family room was large and roomy for the 3 of us.

Dear Guest,

Thank you so much for sharing your wonderful feedback following your recent stay with us.

We’re absolutely delighted to hear that every aspect of your visit lived up to your expectations and that our location helped make your time in York even more enjoyable. It’s great to know that the family room provided plenty of space and comfort for you all.

Your generous ratings for our rooms, cleanliness, service and value are truly appreciated by the whole team. Recommendations like yours mean a great deal to us, and we’re thrilled you had such a positive experience.

Thank you again for your kind words. We look forward to welcoming you back to The Churchill for another superb stay in the future.

Kind regards
from all of us at The Churchill
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