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Public Reviews Score
89%

"Very satisfied"

Based on 9,856 reviews across 6 portals
:
No Public Name
Family
50-59 years
Reviewed: 10 months ago (29/08/2025)
Date of experience: 08/2025

Very nice hotel , friendly staff , great service. Quite expensive stay per night which did not include breakfast as standard.

Dear Guest,

Thank you so much for sharing your feedback following your stay with us.

We’re really happy to hear that you enjoyed the comfort of your room, our central location, and the warm welcome from our team. It’s wonderful to know that you appreciated the level of service and found everything clean and well looked after during your visit.

We do understand your thoughts regarding the cost of your stay and that breakfast wasn’t included as standard. Your feedback is important to us and will certainly be taken on board as we continue to review what we offer and how best to enhance value for our guests.

Thank you again for taking the time to let us know about your experience. We hope to have the pleasure of welcoming you back the next time your travels bring you to York.

Kind regards
from all of us at The Churchill
By Donna
Couple
50-59 years
Reviewed: 10 months ago (29/08/2025)
Date of experience: 08/2025

Stayed a few times now at The Churchill and it’s always a lovely stay. Because it was only a one night stay didn’t get chance to enjoy the beer garden but looks lovely. Only minor thing this time was how warm the room was we did use the fan but still very warm, but we did visit during the hot weather.

Dear Donna,

Thank you so much for sharing your thoughts and for continuing to choose The Churchill for your visits to York.

It’s truly lovely to hear that your stays with us are consistently enjoyable, and we’re glad you found the atmosphere welcoming once again. We’re pleased you appreciated our convenient location, making it so easy to explore the city and reach the Minster within a few minutes’ walk. It’s also wonderful to know you were satisfied with the room, as well as the standard of cleanliness and service.

We appreciate you mentioning the warmth of your room during your recent stay. Summer heat in York can certainly be unexpected, and while we do our best to provide fans for comfort, we understand it can sometimes feel warm during those rare hot spells. Your feedback is valued, and we’ll always do what we can to make every visit as comfortable as possible.

Thank you again for your lovely comments and for being a returning guest. We hope you’ll have more time to enjoy the beer garden on your next stay.

Kind regards
from all of us at The Churchill
No Public Name
Family
40-49 years
Reviewed: 10 months ago (28/08/2025)
Date of experience: 08/2025

Luxury stay at an affordable price, comfortable and spacious family room, easy walking distance into the centre. We will stay again.

Dear Guest,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re absolutely delighted to hear that you found your family room comfortable and spacious, and that you enjoyed a sense of luxury without breaking the bank. It’s wonderful to know our convenient location made exploring York straightforward and enjoyable for your visit.

Your perfect scores for room, cleanliness, service, and value are sincerely appreciated by the whole team. It’s always fantastic to hear when guests are already looking forward to returning – we can’t wait to welcome you back for another memorable stay.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 10 months ago (27/08/2025)
Date of experience: 08/2025

Lovely hotel. on site parking was appreciated. Staff friendly and helpful. Hotel was beautifully decorated. It was very clean, comfy and relaxed. A short distance from the centre and lived the beer garden enjoyed cocktails and pizza.

Dear Guest,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re delighted to know that you enjoyed our beautifully decorated hotel and that you found everything to be clean, comfortable, and relaxed. It’s wonderful to hear that our on-site parking, convenient location, and beer garden were appreciated —also the cocktails and pizza!

Thank you once again for your kind words about our team and your stay. We hope to welcome you back for another enjoyable visit to York.

Kind regards
from all of us at The Churchill
No Public Name
Family
60-69 years
Reviewed: 10 months ago (27/08/2025)
Date of experience: 08/2025

Great place,fantastic staff with a special mention to the breakfast staff and Ian at reception ./we would stay again

Dear Guest,

Thank you so much for sharing your feedback following your recent stay with us.

We’re absolutely delighted to hear that you enjoyed your time at The Churchill and that our team made such a difference to your experience, especially the breakfast staff and Ian at reception. It’s always heartening to know when our team’s warm hospitality stands out, and your kind words will certainly be shared with everyone here.

Thank you once again for your kind words and for letting us know you’d be keen to return. We look forward to welcoming you back for another enjoyable stay whenever you are next in York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 10 months ago (26/08/2025)
Date of experience: 08/2025

This was our 4th visit. Unfortunately on record tells the staff that you've been before. However we love the hotel and have sentimental reasons for using you and returning.

Dear Guest,

Thank you very much for sharing your thoughts and for returning to stay with us once again. It means so much to us to have guests like you who choose The Churchill for sentimental reasons and continue to visit over the years.

We’re really pleased to hear you enjoyed the location, found our team welcoming, and appreciated the cleanliness during your stay. Your loyalty is truly valued and we are grateful for your ongoing support.

We do appreciate your feedback about parking and the suggestion to include it in the room rate. Like many hotels in the centre of York, we do have to charge separately for parking, but we always do our best to keep the rates in line with other hotels nearby. Your comments are very helpful and will certainly be considered as we review our guest experience.

Thank you again for taking the time to share your feedback and for choosing us for your visits to York. We hope to have the pleasure of welcoming you back again.

Kind regards
from all of us at The Churchill
By Craig
Couple
30-39 years
Reviewed: 10 months ago (26/08/2025)
Date of experience: 08/2025

The Churchill was a wonderful stay from start to finish. From the moment we walked in, the staff made us feel incredibly welcome—such a special touch that made all the difference. The food was absolutely exceptional, and once again, the service was top-notch—10/10 without a doubt.
We also enjoyed a couple of drinks in the beer garden, which had such a relaxed, pleasant atmosphere. It's the perfect spot to unwind after a day of exploring. Plus, it's just a short, easy walk into the city center, which was very convenient.
Overall, it was a fantastic experience, and we will definitely be returning in the future. Highly recommend!

Dear Craig,

Thank you so much for taking the time to share your fantastic feedback following your recent stay with us.

We’re absolutely delighted to hear that you felt so warmly welcomed by our team and that the service provided truly made a difference to your experience. It’s wonderful to know you enjoyed the food and that everything from start to finish lived up to your expectations—your glowing comments mean the world to us.

Thank you once again for your kind words, and for recommending us so highly. We look forward to welcoming you back for another memorable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Friends
50-59 years
Reviewed: 10 months ago (25/08/2025)
Date of experience: 08/2025

Terrific! Great location, friendly staff, a bit tricky parking but the room was clean with nice amenities. Had a great stay and would stay again.

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re absolutely delighted to hear that you enjoyed our central location and that the friendliness of our team made a difference to your visit. It’s also wonderful to know that you found your room clean and well-equipped, and we truly appreciate your high ratings for every aspect of your experience.

Thank you again for your lovely review. We look forward to welcoming you back for another enjoyable stay whenever you’re next in York.

Kind regards
from all of us at The Churchill
By Jodie Baldwin
Couple
30-39 years
Reviewed: 10 months ago (25/08/2025)
Date of experience: 08/2025

Beautiful! We will definitely be staying again and recommending to all our family and friends! Wonderful friendly service, upbeat and professional service

Dear Jodie Baldwin,

Thank you so much for taking the time to share your fantastic feedback following your recent stay with us.

Your kind words about our friendly and upbeat service mean a great deal to us. Knowing you plan to stay again and recommend us to your family and friends is the highest compliment we could hope for.

Thank you once again for choosing The Churchill. We can’t wait to welcome you back for another wonderful experience the next time you visit York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 10 months ago (25/08/2025)
Date of experience: 08/2025

Two nights stay over the weekend. Fantastically welcoming and helpful staff. Breakfast was a bit loud. But that had nothing to do with the hotel, just a family that couldn't talk at normal volume.

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent weekend stay with us.

We’re delighted to hear that you found our team to be so warm and helpful throughout your visit. It’s wonderful that our location suited you so well, offering easy access to the city centre while being just outside the busiest parts of York. We also appreciate your kind words about the cleanliness of your room—it means a lot to us to know you felt comfortable during your stay.

We do take note of your comments regarding pricing; with large events like the Rugby World Cup and the Races in town, the rates were indeed affected by the increased demand across the city.

Thank you again for your thoughtful review and for staying with us. We hope you enjoyed your time in York and would be glad to welcome you back on another occasion.

Kind regards
from all of us at The Churchill
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