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Public Reviews Score
89%

"Very satisfied"

Based on 9,842 reviews across 6 portals
:
By Jo chambers
Family
50-59 years
Reviewed: 11 months ago (24/11/2025)
Date of experience: 11/2025

Really lovely hotel. Staff were lovely and friendly. Good facilities. Great place to stay. Looked so pretty with Christmas decorations.

Dear Jo chambers,

Thank you so much for taking the time to share your fantastic feedback following your recent stay with us.

We’re delighted to hear that you enjoyed the welcoming atmosphere of the hotel and that our team made such a positive impression with their friendliness. It’s wonderful to know you found the facilities to your liking and appreciated the extra festive touch from our Christmas decorations.

It’s also great to hear that our location suited your needs so well, making it easy to explore the city, and that you found both your room and bathroom to be spotless. Your comments about the value and the high standards of service are especially appreciated by everyone here.

Thank you again for your kind words and perfect scores across the board. We hope to have the opportunity to welcome you back to The Churchill for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
30-39 years
Reviewed: 11 months ago (24/11/2025)
Date of experience: 11/2025

Friendly staff and a great room. Very comfortable and cosy, and the shower room was a great size. A short walk into the city centre

Dear Guest,

Thank you so much for taking the time to share your kind feedback following your recent stay with us.

We’re truly delighted to hear that you enjoyed the warm welcome from our team and found your room both comfortable and spacious. It’s wonderful to know that the shower room and overall cosiness of your accommodation helped make your visit so enjoyable.

We’re also pleased to hear that our location made it easy for you to explore the city centre, and that the high standards of cleanliness and service met your expectations. Your perfect scores across the board are greatly appreciated and mean a lot to everyone here.

Thank you again for your lovely comments. We hope to have the pleasure of welcoming you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
By S.Peffers
Family
60-69 years
Reviewed: 11 months ago (24/11/2025)
Date of experience: 11/2025

Very good service,and very nice staff, very good for walking into York and close to york train station

Dear S.Peffers,

Thank you for sharing your thoughtful review. We're delighted to hear you appreciated our team’s hospitality and that our location worked well for your explorations around York and easy access to the train station. It’s wonderful that you found your room spotless and enjoyed your overall experience.

We understand your concerns about the price and do our best to ensure our rates remain competitive in the area, especially considering our central location and the level of service we provide.

Kind regards
from all of us at The Churchill
No Public Name
Alone
50-59 years
Reviewed: 11 months ago (24/11/2025)
Date of experience: 11/2025

A lovey hotel with some dated features but otherwise a lovely place. Very convent for the city and the hospital.

Dear Guest,

Thank you so much for sharing your feedback following your recent stay with us.

We’re delighted to know you enjoyed the warm and welcoming atmosphere of the hotel, and found our location so convenient for both the city and the hospital. It’s wonderful to learn that our team, room standards, and cleanliness contributed to making your visit a pleasant one.

Thank you again for your high ratings across all aspects, and for taking the time to let us know what made your stay enjoyable. We hope to have the pleasure of welcoming you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
No Public Name
Family
60-69 years
Reviewed: 11 months ago (17/11/2025)
Date of experience: 10/2025

great place to stay friendly staff great location, oven fired pizza cooked by friendly Italian walking distance to downtown wonderful the hotel is beautiful building of part of history.

Dear Guest,

Thank you so much for taking the time to share your experience following your recent stay with us.

We’re absolutely delighted to know you enjoyed the charming character of our historic building and found our location so convenient for exploring the city centre by foot. It’s great to hear that you appreciated the warm welcome from our team, as well as the high standards of cleanliness and comfort in your room.

It’s lovely to learn that the oven-fired pizza prepared by our Italian chef was a highlight, and your compliments on the atmosphere and service mean a great deal to us. We’re thrilled that your stay left such a positive impression.

Thank you once again for your wonderful feedback and perfect scores across so many areas. We hope to welcome you back to The Churchill for another memorable stay in the future.

Kind regards
from all of us at The Churchill
By Julia
Couple
30-39 years
Reviewed: 11 months ago (15/11/2025)
Date of experience: 11/2025

We would definitely come back! The staff at reception are very friendly and helpful, the interior of the room is superb, all you need for your stay. The location is perfect, would definitely recommend to stay here if you wish to explore in York city centre!

Dear Julia,

Thank you so much for taking the time to share your delightful feedback following your recent visit.

We are thrilled to hear that our reception team made such a positive impression and that you found the room so comfortable and well-appointed for your needs. It’s wonderful to know the interior stood out and provided everything you were looking for during your stay.

It’s especially rewarding to read your comments about our prime location, just a short stroll from York Minster, making it so easy to make the most of all the city has to offer. Your mention of the hotel’s cleanliness and value are also greatly appreciated, and we're glad the timing of your visit gave you the benefit of a good rate.

Thank you again for recommending us so highly and for your intention to return. We would be delighted to welcome you back and hope your next experience will be just as memorable.

Kind regards
from all of us at The Churchill
By Coulson - stayed 4 November 20..
Couple
60-69 years
Reviewed: 11 months ago (14/11/2025)
Date of experience: 11/2025

The reception staff were lovely and the hotel is in a lovely, convenient location - near to everything.

The superior room we booked turned out to be an unusual underground bunker.

The breakfast however, was a big disappointment for the price.

Would we stay again? Yes, definitely for the location and the parking, but we wouldn't book breakfast, and would eat outside the hotel at one of the many nearby cafes for much cheaper.

Dear Coulson,

Thank you very much for taking the time to share your thoughts following your recent stay with us.

We’re delighted to know you found our reception team welcoming and appreciated the convenient location of the hotel, making it easy to explore York and enjoy everything close by. Your positive remarks about the ease of parking and the helpfulness of our staff mean a lot to us.

We’re sorry to hear that the layout of your superior room was not what you expected, particularly being situated below ground level. We understand that having a room without windows isn’t ideal for everyone, and your feedback is helpful as we review the way these rooms are described and allocated.

It’s disappointing to hear the breakfast didn’t meet your expectations in terms of value, and that issues with the shower and general cleanliness affected your overall comfort. Your observations about the temperature and direction of the shower, as well as the details regarding the upkeep of the room, will be shared with housekeeping and maintenance teams to help us address these matters.

Thank you again for taking the time to share such honest and balanced feedback. We appreciate your clear comments on where we did well, as well as where there is room for improvement. We hope that, when you return, your experience is even more enjoyable in every respect.

Kind regards
from all of us at The Churchill
No Public Name
Couple
30-39 years
Reviewed: 11 months ago (13/11/2025)
Date of experience: 11/2025

Really quite disappointing. Both my husband and I were super excited to stay at this hotel but the luxurious feel of the outside, reception, restaurant did not actually spread through to the rooms. We were downstairs and there was a really strong smell of chemicals. I’m aware that ventilation is probably an issue with the old building and being below ground, but it was overwhelming.

Dear Guest,

Thank you for taking the time to share such detailed feedback following your recent stay with us.

It’s wonderful to hear that you appreciated the character of our building and the convenient location for your mini-moon. We’re also glad that you enjoyed your dining experiences, especially the gluten-free options at both dinner and breakfast.

However, we’re truly sorry that several aspects of your visit left you disappointed. We understand how upsetting it must have been for your expectations around the room to fall short.

We’re equally sorry that breakfast on this occasion was so slow and that you felt overlooked while waiting for your meal. Your feedback about the service delays will be shared with the team so we can reflect and make improvements.

Thank you again for highlighting both the features you enjoyed and the areas where you felt let down. Your honest account is invaluable to us as we work to improve the guest experience.

Kind regards
from all of us at The Churchill
By Eric Lawson
Friends
60-69 years
Reviewed: 11 months ago (12/11/2025)
Date of experience: 11/2025

Super classy hotel with very friendly staff and great service. Plus I'm an American and they laughed at my jokes :)

Dear Eric Lawson,

Thank you so much for taking the time to share your wonderful feedback with us following your recent stay.

We’re delighted to hear that you enjoyed the classy atmosphere of the hotel and that our team’s friendliness made you feel so welcome. It’s always a pleasure to know our service helped make your visit extra special, and it sounds like your sense of humour was much appreciated, too!

Thank you again for your kind words. We hope to have the pleasure of welcoming you back to The Churchill for another memorable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 11 months ago (12/11/2025)
Date of experience: 11/2025

Overall great experience once again at The Churchill Hotel with excellent service and assistance from the staff

Dear Guest,

Thank you so much for sharing your experience following your recent stay with us.

We’re truly delighted to know you enjoyed another wonderful visit at The Churchill, and it’s fantastic to hear that our team’s dedication to outstanding service made such a positive impact once again. Your comments about our staff’s helpfulness and attention to detail are greatly appreciated.

Thank you again for your kind words and your continued support. We look forward to welcoming you back to The Churchill for more memorable stays in the future.

Kind regards
from all of us at The Churchill
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