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Public Reviews Score
89%

"Very satisfied"

Based on 9,851 reviews across 6 portals
:
No Public Name
Couple
30-39 years
Reviewed: 10 months ago (25/08/2025)
Date of experience: 08/2025

Excellent. Lovely helpful staff and a free upgrade. Couldn't ask for more. Beds lovely and comfy as usual.

Dear Guest,

Thank you very much for taking the time to share your thoughts. We’re delighted you enjoyed your stay, appreciated the complimentary upgrade, and found the team welcoming and attentive—your kind comments mean a lot to us.

It’s also helpful to hear your observations about the bathroom. We truly value this insight, as it helps us maintain our usual high standards.

Kind Regards
John Wallace
General Manager
No Public Name
Family
70-79 years
Reviewed: 10 months ago (25/08/2025)
Date of experience: 08/2025

Molto buona. Personale molto disponibile e gentilissimo.
Posizione molto vicina al centro della città. Parcheggio adiacente all'Hotel. Colazione ottima.

Dear Guest,

Thank you so much for taking the time to share your experience with us. We are truly delighted to hear you appreciated the friendliness of our team, as well as our convenient location close to the heart of the city. It’s lovely to know you also enjoyed our breakfast selection and handy parking.

We hope to welcome you back for another pleasant stay in the future.

Kind regards
from all of us at The Churchill
By Andrew Scott
Couple
50-59 years
Reviewed: 10 months ago (24/08/2025)
Date of experience: 08/2025

The hotel staff were really friendly, our room was clean but the hotel is showing signs of tiredness but overall I would definitely stay there again mainly for the staff and the closeness to York centre

Hello Andrew Scott,

Thank you for sharing your thoughts about your recent stay with us. We're thrilled to know that you found our team to be welcoming and enjoyed the cleanliness of your room. It's wonderful to hear that our location made exploring York convenient for you, and we truly appreciate your kind words about our service.

Thank you again for your feedback and your loyalty – we look forward to welcoming you back on your next visit to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 10 months ago (23/08/2025)
Date of experience: 08/2025

Everything about the experience was first class. The service was excellent and the building is so impressive. Highly recommended.

Dear Guest,

Thank you so much for sharing your wonderful feedback following your recent stay with us.

We’re absolutely thrilled to know that every aspect of your experience stood out, from the service provided by our team to your impressions of the building itself.

Your perfect scores for room, location, cleanliness, service, and value are sincerely appreciated. We’re so pleased to know you enjoyed your time with us from start to finish.

Thank you again for your kind words. We look forward to welcoming you back on your next visit to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 10 months ago (22/08/2025)
Date of experience: 08/2025

Great hotel staff and location. Clean comfortable. Reasonable prices for food and drinks. Lovely bear garden and pizza oven in grounds.

Dear Guest,

Thank you very much for taking the time to share such wonderful feedback following your recent stay with us.

We’re absolutely delighted to hear that both our team and the location were highlights of your visit, and that you found your room clean and comfortable. It’s fantastic to know our food and drinks proved good value, and we’re so pleased the beer garden and pizza oven added something special to your stay.

It’s also great to hear our location made travelling from the train station easy for you. Your top marks across all areas mean a lot to the whole team, and your comments are truly appreciated.

Thank you again for your kind words and for choosing to stay with us. We hope to welcome you back whenever your travels bring you to York.

Kind regards
from all of us at The Churchill
By Turner
Friends
70-79 years
Reviewed: 10 months ago (22/08/2025)
Date of experience: 08/2025

Very good friendly &helpful staff Comfortable room excellent food & very well looked after great atmosphere

Dear Turner,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re absolutely delighted to hear that you felt so well looked after and found the team both friendly and helpful throughout your visit. It’s fantastic to know you were comfortable in your room and enjoyed the atmosphere of the hotel, as well as our food offerings.

Thank you again for your wonderful comments. We hope to have the pleasure of welcoming you back on your next visit to York.

Kind regards
from all of us at The Churchill
No Public Name
Family
30-39 years
Reviewed: 10 months ago (22/08/2025)
Date of experience: 08/2025

Customer service from Ian at the reception when we arrived and when we left was the best I've had. He was clearly passionate about York and loved people! He was so good with our kids too. My kids even made him drawings of the Cat Hunt to give before we left. Thank you Ian!

Dear Guest,

Thank you so much for sharing your wonderful experience with us. We are thrilled to know that your arrival and departure were both made extra special by the warm welcome from Ian at reception. Hearing how your children connected with our team and even created artwork to celebrate their Cat Hunt adventure truly brightened our day.

It's great to hear you enjoyed our convenient location and found the service to your liking.

Kind Regards
John Wallace
General Manager
No Public Name
Couple
30-39 years
Reviewed: 10 months ago (22/08/2025)
Date of experience: 08/2025

Great friendly customer service, specially from Racheal at Front of house, she was very helpful and couldn’t have done more for you. Would definitely be staying again as we loved it.

Dear Guest,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re absolutely delighted to hear that you found Rachael's customer service so friendly and attentive. It’s always great to know when our front of house team make such a positive impact and help create a memorable experience for our guests.

We’re also really pleased that you loved your room, enjoyed the excellent location with easy access to both the racecourse and the city centre, and appreciated the spotless standards throughout the hotel. It’s lovely to hear that you found our food and drink prices to be reasonable as well.

Thank you once again for your kind words and for letting us know you plan to return. We look forward to welcoming you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
By Tracey Dunn
Couple
60-69 years
Reviewed: 10 months ago (22/08/2025)
Date of experience: 08/2025

We booked through booking.com for a long weekend in celebration of my husbands birthday. Upon arrival we discovered our room was not what we were expecting, this was down to us not understanding the room description correctly during the booking process. The staff on duty at the time we booked in and the following morning ( I think they were Dan, Rachael, Kelsey & Molly ) were all extremely helpful and understanding of the reasons we were unable to use the room, they all went above and beyond expectations to arrange alternative accommodation for our stay. All the staff throughout our stay were always polite, helpful, knowledgeable about the hotel as well as York itself and were always friendly. We will definitely be back.

Dear Tracey Dunn,

Thank you so much for taking the time to share your experience following your recent visit.

We’re truly delighted to hear that our team were able to assist and make your husband’s birthday weekend special, especially after the initial confusion with the room type. It’s wonderful to know our staff were both understanding and proactive in finding an alternative solution for you, and that their friendly, knowledgeable service enhanced your stay from start to finish.

We’re also pleased that our location made it easy for you to enjoy all the attractions you had planned to see in York, and that you found the standards of cleanliness, comfort, and value met your expectations.

Thank you again for your kind words and for choosing to stay with us on such a memorable occasion. We look forward to welcoming you both back for another enjoyable visit in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 10 months ago (21/08/2025)
Date of experience: 08/2025

Been to the Churchill quite a few times recently. Great location and staff great. Always have a good chat with ian on reception very friendly

Dear Guest,

Thank you very much for sharing your feedback and for choosing to return to The Churchill on several occasions.

We’re so pleased to know that our central location and the warm, welcoming approach of our team continue to make your stays enjoyable. It’s wonderful to hear that you look forward to friendly conversations at reception—it truly means a lot to us when guests feel at home and looked after.

Your comments regarding the comfort of your room, our cleanliness standards, and the level of service you receive are all appreciated, as is your recognition of the value we offer. Your loyalty and positive words are greatly valued by everyone here.

Thank you again for your kind review. We look forward to seeing you again soon.

Kind regards
from all of us at The Churchill
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