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Public Reviews Score
89%

"Very satisfied"

Based on 9,842 reviews across 6 portals
:
No Public Name
Couple
50-59 years
Reviewed: 10 months ago (11/10/2025)
Date of experience: 10/2025

Excellent - exceeded all expectations. Thank you to the whole team, everyone we met was friendly, helpful and professional. The hotel and restaurant are some of the best we have experienced and for the price are excellent value for money.

Dear Guest,

Thank you so much for sharing your outstanding feedback after your recent stay with us.

We’re absolutely thrilled to hear that your visit exceeded all your expectations. It’s wonderful to know that our team’s friendly and professional approach made you feel welcome and supported throughout your time here. Your kind words about both the hotel and our restaurant truly mean a lot, and we’re delighted you found everything to be of such great value.

We also really appreciate your top ratings for the room, location, cleanliness, service and price. Knowing that each aspect of your experience left such a positive impression is incredibly rewarding for all of us.

Thank you again for your generous review. We hope to have the pleasure of welcoming you back to The Churchill for another memorable stay in the future.

Kind regards
from all of us at The Churchill
By Julie
Friends
60-69 years
Reviewed: 10 months ago (11/10/2025)
Date of experience: 10/2025

Lovely staff who were cheerful, helpful and informative. The hotel is in the perfect location - just a short walk into town passed some nice independent shops.

Dear Julie,

Thank you so much for sharing your lovely feedback following your recent stay with us.

We’re really pleased to hear that our team’s cheerful and helpful approach made such a positive impression and that you found their local knowledge to be useful during your visit. It’s wonderful to know you enjoyed our prime location—being able to stroll into the city centre and discover the nearby independent shops does make exploring York that much more special.

Your excellent ratings for the room, cleanliness, service, and value are truly appreciated by all of us. We’re delighted that so many aspects of your experience contributed to an enjoyable stay.

Thank you once again for your kind words. We hope to welcome you back to The Churchill whenever your travels next bring you to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
20-29 years
Reviewed: 10 months ago (11/10/2025)
Date of experience: 10/2025

It was a good stay, good staff. However towels felt crusty and drinks were very expensive for the size of them

Dear Guest,

Thank you very much for sharing your feedback following your recent stay with us.

We're delighted to know that you had a positive overall experience and found our team to be welcoming throughout your visit. It's great to see you appreciated the location and the standards of cleanliness and service during your time here.

We are, however, sorry to hear that the towels were not as soft as you'd have liked and that you were disappointed by the cost and size of the drinks. Your comments on these areas are appreciated, as they help us review both our in-room amenities and our bar offering to ensure we provide good value and comfort for our guests.

Thank you once again for your honest feedback. We value your input and hope the rest of your visit to York was enjoyable.

Kind regards
from all of us at The Churchill
By Alison Airey
Couple
50-59 years
Reviewed: 10 months ago (11/10/2025)
Date of experience: 10/2025

Another lovely stay at the Churchill Hotel we always use this hotel the room was lovely location is perfect and staff very polite and friendly

Dear Alison Airey,

Thank you so much for your kind words and for choosing to return to The Churchill Hotel time and again.

It’s wonderful to hear that you enjoyed another pleasant visit, and we’re delighted that the comfort of your room, our ideal location, and the friendliness of our team continue to make such a positive impression. Knowing you felt welcomed by our staff and found everything just as you hoped means a lot to all of us.

Your perfect scores across every aspect of your stay are hugely appreciated. We truly value your loyalty and look forward to welcoming you back for many more enjoyable visits in the future.

Kind Regards
John Wallace
General Manager
No Public Name
Couple
50-59 years
Reviewed: 11 months ago (10/10/2025)
Date of experience: 10/2025

Very good the only thing you can hear the cleaning about two in the morning were they must be doing the housework

Dear Guest,

Thank you so much for sharing your feedback following your recent stay with us.

We’re delighted to hear that your visit was such a positive one, with high praise for our rooms, location, cleanliness, service, and value. It means a great deal to us that so many aspects of your stay met your expectations.

We do appreciate your note about noise from cleaning activities during the night. We understand how important a restful night’s sleep is and thank you for bringing this to our attention, as it helps us review how best to ensure all guests enjoy a comfortable experience.

Thank you again for your thoughtful comments and your excellent ratings. We hope to have the pleasure of welcoming you back to The Churchill the next time you are in York.

Kind Regards
John Wallace
General Manager
No Public Name
Family
50-59 years
Reviewed: 11 months ago (10/10/2025)
Date of experience: 10/2025

Friendly helpful staff remembered us from last year brilliant location for bus & taxi, Neil I think was so amazing with my elderly Mum thank you so much we will be back wonderful breakfast clean room tea & coffee really lovely

Dear Guest,

Thank you so much for your lovely feedback following your recent stay with us.

We are thrilled to hear that our team made such a memorable impression and welcomed you back with warmth and kindness. It’s wonderful to know that the personal attention extended to your mum helped make your visit even more special. We are also delighted you enjoyed our central location, which offers convenient access to buses and taxis.

Your kind words about the delicious breakfast, spotless room, and in-room refreshments are greatly appreciated. It’s lovely to know you found everything to your liking and that the value matched your expectations.

Thank you once again for sharing your experience. We look forward to welcoming you and your mum back to The Churchill in the future.

Kind Regards
John Wallace
General Manager
By Alli
Couple
60-69 years
Reviewed: 11 months ago (10/10/2025)
Date of experience: 10/2025

We both really enjoyed our stay and we would definatley stay at the Churchill again. The hotel was amazing and staff were so helpful.

Dear Alli,

Thank you so much for sharing your wonderful feedback following your recent visit.

We’re absolutely delighted to know that you both had such an enjoyable stay and that the team’s helpfulness made a positive impression. It’s great to hear you found the hotel to be amazing and that your room provided both comfort and cleanliness throughout your visit.

Your comments about our ideal location for discovering York and your kind words on the value you received are especially appreciated. There’s nothing more rewarding for us than knowing you would be happy to return in the future.

We look forward to welcoming you both back to The Churchill whenever your travels next bring you to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 11 months ago (10/10/2025)
Date of experience: 09/2025

Delighted to be given a ground floor room with provision of a suction rail and stool for the shower. Bathroom storage was great, use of the towel rail took some working out. We had to move the room's furniture against the door for me to negotiate inside the bedroom after retiring. The biggest problem with the room though was that the sash window would not stay open until we wedged filled Evian bottles into it. There was no time during our stay to get this fixed.
Reception and registration were friendly but technically poor. It was very annoying to have to get our room cards renewed on both days. We had kept them separate, not deactivated them, they just were not programmed for the duration of our stay. On booking I paid for parking, this was clear on the mails which came through encouraging me to buy more items as the trip approached. I had two mails requesting me to speed up my check in and duly checked in on line including entering the second guest details (why is his DOB needed?) and including updating on time of arrival and requesting that a car park space be available due to my mobility issue and need to cart in equipment. This was a complete waste of time as it all had to be repeated at the counter on arrival, keys were not ready, nothing was speedy. And this was after the stress of arriving and finding no legitimate parking space available.

Dear Guest,

Thank you very much for taking the time to share your detailed feedback following your recent stay with us.

We’re pleased to hear that you appreciated being allocated a ground floor room with the additional features to support your comfort, and that the bathroom storage and cleanliness of your room met your expectations. It’s great to know our location helped make your visit to York convenient as well.

That said, we’re sorry to learn there were several aspects of your experience that left you frustrated.

We regret the issues you encountered with room key programming and the online check-in process. It’s understandable how this could feel repetitive and inconvenient, especially when you’d already provided your details and made arrangements for parking in advance.

We truly appreciate your balanced comments, highlighting not just what you found helpful during your stay but also where there were shortcomings. Your feedback will be shared with the relevant teams as we continually look to improve both our accessibility and our front desk procedures.

Thank you again for your honest and thorough review—we hope there might be an opportunity to welcome you back in the future and provide you with a smoother experience.

Kind regards
from all of us at The Churchill
By Sandie Evans
Couple
60-69 years
Reviewed: 11 months ago (10/10/2025)
Date of experience: 10/2025

Lovely hotel , very quirky , very clean ,great service , lovely staff . What more could you ask for ?

Dear Sandie Evans,

Thank you so much for your wonderful feedback and for taking the time to share your experience following your recent stay with us.

We’re absolutely delighted to hear that you enjoyed the hotel’s unique character and that you found everything exceptionally clean and well-presented. It’s fantastic to know our team’s friendly service and the overall atmosphere stood out during your visit.

Your comments about the room being immaculate and the location being just right are especially appreciated, and we’re pleased that these aspects contributed to a memorable stay for you. We do understand that York can be an expensive city to visit, but we hope you felt that the experience and service you received made it worthwhile.

Thank you again for your lovely review. We hope to welcome you back to The Churchill whenever you’re next in York.

Kind regards
from all of us at The Churchill
By Penny Zannikos
Family
50-59 years
Reviewed: 11 months ago (09/10/2025)
Date of experience: 09/2025

It was a very special evening for myself and two daughters, the night before one of their weddings. The room was so special and absolutely beautiful. The staff went above and beyond to make our time special and also before hand helping me with the arrangements for the room and the after party. Thank you so much and look forward to staying with you again soon. Highly recommend this hotel and the staff.

Dear Penny Zannikos,

Thank you so much for taking the time to share your wonderful review following such a meaningful occasion with your daughters.

We are delighted to know that your stay was memorable and that the room provided the perfect setting on the eve of your daughter’s wedding. It truly means a lot to hear that our team made your time with us so special, both with the arrangements leading up to your visit and throughout your stay. Knowing we could contribute to such an important family celebration is incredibly rewarding for us all.

Your kind words and high praise for our staff, the comfort and beauty of the room, and the overall experience are sincerely appreciated. Thank you as well for recommending us so warmly—you can be sure your feedback will be shared with the team, who will be thrilled to know their efforts helped create such lasting memories.

We look forward to welcoming you and your family back to The Churchill whenever you next return to York.

Kind regards
from all of us at The Churchill
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