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Public Reviews Score
89%

"Very satisfied"

Based on 9,842 reviews across 6 portals
:
By Laurence
Alone
60-69 years
Reviewed: 11 months ago (12/11/2025)
Date of experience: 11/2025

A gem of a hotel, close to the centre, parking available, brilliant staff and a wonderful bar and restaurant.

Dear Laurence,

Thank you so much for sharing your wonderful feedback following your recent stay with us.

We’re absolutely delighted to hear that you enjoyed so many aspects of your visit, from our convenient location near the city centre to the comfort of your room and the spotless cleanliness. It’s fantastic to know you found parking useful and appreciated the warm and attentive service from our team—your kind words about the staff will mean a lot to everyone here.

It’s also great to hear that our bar and restaurant made such a positive impression, and that you felt you received excellent value during your stay. Your comments about how easy it was to explore the town from our location are much appreciated as well.

Thank you again for taking the time to share your thoughts. We hope to welcome you back to The Churchill for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
By Peter & Karen Maw
Couple
60-69 years
Reviewed: 11 months ago (10/11/2025)
Date of experience: 11/2025

Enjoyable for an overnight visit. Very convenient location. Room was fine and service at Breakfast very good.

Dear Peter & Karen Maw,

Thank you so much for taking the time to share your feedback following your recent overnight stay with us.

We’re delighted to hear that you enjoyed the convenience of our location and found your room comfortable for your visit. It’s especially pleasing to know that the service you received at breakfast made a positive impression on you.

Your high scores for cleanliness, service, and value are also very much appreciated. We’re glad you were able to take advantage of your gift voucher and that it contributed to an enjoyable experience overall.

Thank you once again for your thoughtful comments. We hope to welcome you back to The Churchill for another pleasant stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 11 months ago (10/11/2025)
Date of experience: 11/2025

We very much enjoyed staying at your hotel. The staff were very friendly. The room was lovely. We enjoyed a very nice meal in the restaurant and an equally nice pizza delivered to our room. We hope to enjoy a return visit.

Dear Guest,

Thank you so much for taking the time to share your lovely feedback following your recent stay with us.

We’re delighted to hear that you enjoyed every aspect of your visit, from the comfort of your room to the warm and friendly service from our team. It’s wonderful to know that both your meal in the restaurant and the pizza delivered to your room made your stay even more memorable.

We’re also pleased that you found our location so convenient for exploring the town centre and that cleanliness and value lived up to your expectations. Your intention to return is the greatest compliment we could hope for.

Thank you again for your kind words. We look forward to welcoming you back to The Churchill for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Friends
70-79 years
Reviewed: 12 months ago (09/11/2025)
Date of experience: 11/2025

Very pleasant experience lovely breakfast
And evening meal
Although noisy from early hours 2.30am onwards with doors banging

Dear Guest,

Thank you very much for sharing your feedback following your recent stay with us.

We’re delighted to know you had such a pleasant visit and were able to enjoy both breakfast and your evening meal—your kind remarks about the food are truly appreciated. It’s wonderful to see your high scores for location, cleanliness, service, and overall value, and we’re glad these aspects contributed positively to your experience.

We’re sorry to hear that your rest was disturbed by noise in the early hours, especially from doors banging. Your experience is important to us, and feedback like this helps us make improvements so that every guest can enjoy a peaceful stay.

Thank you again for taking the time to let us know your thoughts. We hope to welcome you back to The Churchill for another enjoyable visit in the future.

Kind Regards
John Wallace
General Manager
By K Howe-Shepherd
Family
60-69 years
Reviewed: 12 months ago (09/11/2025)
Date of experience: 11/2025

The Churchill staff are all amazing. So friendly, helpful and welcoming. They are the reason that this was my third stay in this hotel,

Dear K Howe-Shepherd,

Thank you so much for your continued loyalty and for sharing your impressions of your third stay with us.

We are absolutely delighted to read your kind words about our team. Knowing that the friendliness, helpfulness, and warm welcome from our staff have made such a positive impact truly means a lot to everyone here. It’s wonderful to hear that our location provides a peaceful retreat while still being conveniently close to the city centre and the train station.

Thank you again for your thoughtful review and for choosing to return to The Churchill time and again. We hope to welcome you back soon for another positive visit.

Kind regards
from all of us at The Churchill
No Public Name
Business
50-59 years
Reviewed: 12 months ago (08/11/2025)
Date of experience: 11/2025

Great booking process, Ian was fabulous as before recommending restaurants etc- such a friendly welcome. WiFi was poor, that could be better and would have appreciated some slippers for the room. Happy if we have to ask, but really should provide if asked.

Dear Guest,

Thank you so much for taking the time to share your feedback following your recent stay with us.

It’s wonderful to hear that you found the booking process so straightforward and that Ian’s warm welcome and helpful local recommendations made such a positive impression once again. We’re thrilled that the service, cleanliness, and our convenient location all contributed to a memorable visit for you.

We’re sorry to hear that the WiFi didn’t quite meet your needs this time, and we appreciate you sharing your thoughts about room slippers. Your suggestion to have these available upon request is very helpful, and we’ll certainly take this on board as we review guest amenities in the future.

Thank you once again for your thoughtful comments and perfect scores across the board. We look forward to seeing you back at The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
By Hughes
Couple
60-69 years
Reviewed: 12 months ago (08/11/2025)
Date of experience: 11/2025

Characterful venue with a very inviting atmosphere. We had room device after one long day walking. Very quick and tasty. The hotel staff very friendly and helpful great location would definitely recommend.

Dear Hughes,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re absolutely delighted to hear that you enjoyed the distinctive character of the hotel and felt welcomed by the inviting atmosphere. It’s fantastic to know that our location worked so well for you, with easy access to the city’s sights, bars, and cafés, as well as the convenience of on-site parking.

We’re especially pleased that you found the room service prompt and delicious after a busy day out exploring. Your kind comments about the friendliness and helpfulness of our team mean a lot to us. It’s also great to hear that you enjoyed relaxing in the bar, restaurant, bistro, and the garden.

Thank you once again for your high recommendation, as well as your perfect scores for value, service, cleanliness, and comfort. We hope to have the pleasure of welcoming you back to The Churchill for another memorable stay in the future.

Kind regards
from all of us at The Churchill
By Alanp119
Couple
60-69 years
Reviewed: 12 months ago (08/11/2025)
Date of experience: 11/2025

Good overall on all counts.
Breakfast varied and good. Nice to have warm plates keeping food hot
Parking very awkward

Dear Alanp119,

Thank you for taking the time to share your thoughts following your recent stay with us.

We're really pleased to hear that you enjoyed your visit and found the breakfast options satisfying, especially appreciating the little touches like the warm plates to keep your food hot. It's great to know the room, cleanliness, and our team's service all helped make your experience a positive one.

Thank you once again for your balanced review and your kind words about your stay. We hope to welcome you back to The Churchill next time you're in York.

Kind regards
from all of us at The Churchill
By Carmen Capella Sala
Couple
50-59 years
Reviewed: 12 months ago (07/11/2025)
Date of experience: 10/2025

Pasamos una estancia muy agradable, el cuarto fue muy acogedor y el personal muy amable. Nos gustó mucho el hotel y la ubicación muy buena. Gracias

Dear Carmen Capella Sala,

Thank you so much for taking the time to share your lovely feedback following your stay with us.

We're delighted that you enjoyed a comfortable and pleasant visit, and it's wonderful to hear you found your room cosy and felt warmly welcomed by our team. We're glad that our location made exploring York so easy for you, as we strive to provide a convenient base for our guests.

Your kind words about the overall experience truly mean a lot to us, and we appreciate you mentioning the high standards of cleanliness and service you experienced.

We hope to have the pleasure of welcoming you again whenever your travels bring you back to York.

Kind regards
from all of us at The Churchill
By Wendy Hall
Couple
60-69 years
Reviewed: 12 months ago (07/11/2025)
Date of experience: 10/2025

Exceptional reception staff (Ian) very helpful, polite and funny made your stay at the hotel a very pleasant one. Would return to this hotel next time in york.

Dear Wendy Hall,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re absolutely delighted to hear that our reception team made such a positive impression on your visit.

It’s lovely to learn that every aspect of your stay, from your room and our convenient location to the cleanliness and value, met your expectations so well. Your intention to return when you’re next in York is the highest compliment we could hope for, and the whole team will be thrilled to welcome you back.

Thank you again for your kind words. We look forward to making your next stay just as enjoyable.

Kind regards
from all of us at The Churchill
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