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Public Reviews Score
89%

"Very satisfied"

Based on 9,851 reviews across 6 portals
:
By Hilary M
Family
50-59 years
Reviewed: 10 months ago (20/08/2025)
Date of experience: 07/2025

We shared a family room (2 adults and two teenage kids) which was not huge but very comfortable (proper beds for all) and had everything we needed.

Dear Hilary M,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that your family found the room comfortable and well-equipped, with proper beds for everyone. It’s wonderful to know that everything you needed for an enjoyable stay was provided.

Thank you once again for your lovely comments and for choosing to stay with us. We hope to welcome you and your family back to York in the future.

Kind regards
from all of us at The Churchill
By Me!
Couple
40-49 years
Reviewed: 11 months ago (05/08/2025)
Date of experience: 07/2025

Very good the only thing I would say is the tightness of the parking bays/ entrance I also think the parking fee is excessive

Dear Me!,

Thank you so much for sharing your feedback with us. We’re glad to hear you enjoyed your stay, especially our location, cleanliness, and the quality of service.

We appreciate your comments regarding the parking experience. In the city centre, parking is often limited and we do our best to keep our charges in line with other hotels in York.

Kind regards
from all of us at The Churchill
No Public Name
Family
60-69 years
Reviewed: 11 months ago (04/08/2025)
Date of experience: 07/2025

Very friendly and helpful staff. Food was excellent, particularly breakfast, and very reasonably priced.

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear you found our team so welcoming and helpful, and it’s wonderful to know the food, particularly breakfast, made a positive impression on your visit. Your comments about the value are greatly appreciated and will be shared with the kitchen and service team.

It’s also lovely to see your high ratings for location, cleanliness, and service. We’re so pleased that you felt looked after throughout your stay.

Thank you again for your thoughtful review and for choosing to stay with us. We hope to welcome you again on your next trip to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 11 months ago (04/08/2025)
Date of experience: 07/2025

We had a pleasant stay in your fabulous hotel. The only downside was that the council's bottle rubbish collection was carried out outside our Room at 6.28 am.

Dear Guest,

Thank you very much for taking the time to share your thoughts following your recent stay with us.

We’re delighted to know you enjoyed your time at our hotel and truly appreciate your positive feedback about the room, service, cleanliness, location, and value. It’s always wonderful to hear when everything comes together for a pleasant visit.

We do, however, want to acknowledge your comment regarding the early morning noise from the council’s bottle collection outside your room. We understand how an unexpected disturbance like this can affect an otherwise restful stay, and we appreciate you bringing it to our attention.

Thank you again for your kind review and for choosing to stay with us. We hope to welcome you back to York in the future.

Kind regards
from all of us at The Churchill
No Public Name
Family
40-49 years
Reviewed: 11 months ago (04/08/2025)
Date of experience: 07/2025

Excellent service in a very charming city. We left behind our 3 year-old’s sleeping stuffy and staff made sure we got it back before flying out of the country.

Dear Guest,

Thank you so much for sharing your lovely feedback following your recent visit.

We’re absolutely delighted to hear that you had such a positive experience with us and appreciated both the excellent service and the charm of our city. It’s wonderful to know that our team were able to help reunite you with your child’s sleeping companion before your journey home—taking care of these important details for our guests is something we’re always glad to do.

Your top marks across every area are greatly appreciated and will be shared with everyone here. Thank you once again for choosing to stay with us. We hope you’ll think of us next time your travels bring you to York.

Kind regards
from all of us at The Churchill
No Public Name
Alone
70-79 years
Reviewed: 11 months ago (04/08/2025)
Date of experience: 07/2025

A lovely hotel. A good situation, easy walking distance from the centre. The staff are the best thing about the hotel. It's small enough to get individual service, which is efficient and very helpful.

Dear Guest,

Thank you very much for taking the time to share your lovely feedback following your recent stay with us.

We’re delighted to hear that our location made it easy for you to get into the city centre, and that you found the atmosphere of our hotel just the right size to offer friendly and attentive service. Your comments about the team truly mean a lot to us—providing helpful and efficient service is something we take great pride in, and it’s wonderful to know this is what brings you back time and again.

We also appreciate your honest observations about your room and are glad to hear you found it clean and comfortable throughout your visit, even if it was a bit on the compact side and featured a double rather than king size bed. Thank you as well for highlighting the spotless cleanliness.

Thank you once again for your kind words and for your loyalty to our hotel. We look forward to welcoming you back on your next visit to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 11 months ago (03/08/2025)
Date of experience: 07/2025

Great place to stay staff were friendly and helpful. Room was clean and comfortable. Will stay there again next time we go to york

Dear Guest,

Thank you so much for taking the time to share your lovely feedback following your recent stay with us.

We’re thrilled to hear that you found our staff both friendly and helpful, and that your room was spotless and offered a comfortable place to relax. It’s wonderful to know our central location made it easy for you to enjoy York, and we appreciate your kind words about the value for the facilities provided.

It really means a lot to us that you’re already considering staying with us again on your next visit. We look forward to welcoming you back for another enjoyable experience soon.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 11 months ago (02/08/2025)
Date of experience: 07/2025

Overall I really enjoyed the stay . Reception staff where very friendly and knowledgeable as it was my first visit and I was given lots of information on places to visit

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that you enjoyed your visit and that our reception team helped make your first time in York memorable with their friendly service and local recommendations. It’s also wonderful to know our central location made it easy for you to explore the city’s attractions, and we truly appreciate your positive comments about the cleanliness of your room.

We do note your thoughts regarding the room and your expectations for the price. Your feedback is important to us as we continually look at ways to improve the experience we offer our guests.

Thank you again for your kind words and for choosing to stay with us. We hope to welcome you back on your next visit to York.

Kind regards
from all of us at The Churchill
By Cheryl Clifton
Couple
50-59 years
Reviewed: 11 months ago (02/08/2025)
Date of experience: 07/2025

Excellent service from checking in to leaving
Always a lovely smile and greeting from all the staff.

Dear Cheryl Clifton,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that the level of service you received made such a positive impression from the moment you arrived until your departure. Your kind recognition of our team’s warm greetings and friendly smiles truly means a lot to everyone here.

It’s wonderful to know that you found our location so convenient for exploring York city centre, and we’re pleased to hear you were happy with the cleanliness of your room throughout your visit.

We also appreciate your honest observations regarding pricing. Being situated so close to the heart of the city is reflected in our rates, but we are grateful for your understanding and hope you found the overall experience worthwhile.

Thank you again for your lovely comments. We hope to welcome you back to York on your next visit.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 11 months ago (01/08/2025)
Date of experience: 07/2025

Very good. Small double, but clean with everything we needed. Location to city excellent. Bar and beer garden very good. Car parking, a bonus. Staff all freindly, helpful and polite.

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear you enjoyed our excellent location for exploring the city, and that your room, while compact, was comfortable and had everything you needed for a pleasant visit. It’s wonderful to know you appreciated the cleanliness of the hotel, and we’re so pleased our bar and beer garden added to your overall experience.

We’re also glad the convenience of onsite car parking was helpful during your stay, as we know how important this can be for guests visiting York. Your compliments about our friendly and helpful team are truly valued and will be shared with everyone here.

Thank you again for your thoughtful comments and high ratings. We hope to have the pleasure of welcoming you back the next time you’re in York.

Kind regards
from all of us at The Churchill
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