The Churchill Hotel hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 9,876 reviews across 6 portals
:
By Tony
Couple
50-59 years
Reviewed: 10 months ago (11/06/2025)
Date of experience: 06/2025

It was fine for what we wanted, may have used hotel bar and restaurant more if it was just a little better.

Dear Tony,

Thank you for taking the time to share your feedback after your recent stay with us.

We’re pleased to hear that our location worked well for your visit and that you found everything clean and convenient for exploring York’s centre.

I’m sorry that your room was smaller than expected; I have checked your booking which you made on Hotels.com and can see that you did reserve a Small Double rather than a Standard Double hence you did receive one of our smaller rooms rather than the larger standard room type.

We value your constructive comments, and I hope we might have the chance to welcome you back in the future.

Kind regards
from all of us at The Churchill
By Paula
Friends
50-59 years
Reviewed: 11 months ago (06/06/2025)
Date of experience: 06/2025

Un hotel altamente te recomendable para visitar la Ciudad de York. Muy cerca del centro y excelente relación Calidad/Precio

Dear Paula,

Thank you very much for taking the time to share your feedback with us. We’re delighted to hear that you found our hotel an ideal base for exploring York and that you enjoyed both the convenience of our location and the value we offer.

We hope to have the pleasure of welcoming you back the next time you visit York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
30-39 years
Reviewed: 11 months ago (05/06/2025)
Date of experience: 06/2025

Great! Fresh room and great service both in the bar en the reception. It rain so we couldnt use the outside area, that was a pitty, but it looked very cozy!

Dear Janvik Kardell,

Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed your room and found our team at the bar and reception welcoming. It’s a shame the weather didn’t cooperate for you to experience our outdoor area, though we’re glad you thought it looked inviting.

Kind regards
from all of us at The Churchill
By Mark Gordon
Alone
70-79 years
Reviewed: 11 months ago (05/06/2025)
Date of experience: 06/2025

I absolutely loved every single moment and plan to return soon
The Staff are wonderful
And the hotel is gorgeous!

Dear Mark Gordon,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We are delighted to hear that every aspect of your visit was so enjoyable.

We greatly appreciate your recommendation, and we look forward to welcoming you back for another memorable stay very soon.

Kind regards
from all of us at The Churchill
By Nicola
Couple
40-49 years
Reviewed: 11 months ago (03/06/2025)
Date of experience: 06/2025

Perfect last minute getaway and reasonably priced. Wine and beers great! Room was amazing and relaxing too!! Will be back again!

Dear Nicola,

Thank you very much for taking the time to share your wonderful feedback following your recent stay with us.

We are thrilled to hear that your last minute getaway was just what you needed, and that you found the room both relaxing and comfortable. It's great to know you enjoyed the quality of the wine and beers, and that our facilities and location suited your needs so well.

Your high scores for cleanliness, service, and value are truly appreciated. We look forward to welcoming you back again for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
By marc
Couple
50-59 years
Reviewed: 11 months ago (02/06/2025)
Date of experience: 06/2025

very good, only the room was too bright at night because the dark curtains didn't cover all of the windows

Dear marc,

Thank you for sharing your feedback with us. We’re pleased to see you were happy with the cleanliness, service, and location during your stay. We appreciate your comment regarding the curtains and will have a look at that bedroom

Kind regards
from all of us at The Churchill
By Kevin Appleby
Family
40-49 years
Reviewed: 11 months ago (02/06/2025)
Date of experience: 05/2025

Our favourite hotel. Every single aspect is top notch - the beer garden/pizza oven is a must. A superb experience every time we visit, whether it be with family or friends. We adore this place.

Hi Kevin,

Thank you for your review; it's always a pleasure to host you and your family.

Kind regards
from all of us at The Churchill
By Mr & Mrs V Cox
Couple
70-79 years
Reviewed: 11 months ago (02/06/2025)
Date of experience: 05/2025

We have stayed at the Churchill several times as we have never been disappointed with the warm welcome and most helpful service we have received from everyone

Dear Vivian,

Thank you so much for taking the time to share your feedback and for choosing to stay with us on multiple occasions, it's always lovely to see you both.

We are grateful for your continued support, and we look forward to welcoming you back for many more enjoyable stays in the future.

Kind regards
from all of us at The Churchill

PS We hope you had a great Birthday
By Jane C
Family
50-59 years
Reviewed: 11 months ago (02/06/2025)
Date of experience: 05/2025

Beautiful hotel full of character and quirkiness! Spotlessly clean. The staff were really helpful and friendly. The food in the restaurant was amazing and breakfast was too. Service in the restaurant and for breakfast was perfect too. Can't really fault the hotel. Would definitely stay again.

Dear Jane C,

Thank you so much for taking the time to share such a thoughtful and detailed review. It’s wonderful to hear that you enjoyed the character of our hotel, appreciated the spotless cleanliness, and felt well cared for by our team. We are especially delighted to know that the dining experience and our convenient location helped make your stay memorable.

Kind Regards
John Wallace
General Manager
By Jo Lamb
Couple
40-49 years
Reviewed: 11 months ago (02/06/2025)
Date of experience: 05/2025

Hotel is in a very good position for the station and city centre, had a lovely atmosphere and good decor. The room was very small, possibly the smallest I’ve ever stayed in, and the temperature in the room too hot. For single occupancy this would be better but even for one night it’s a bit too small for comfort. The window doesn’t open far enough to allow in much air and the fan found in the wardrobe made minimal difference. The staff were all friendly and attentive and had there not been a what looked like a pubic hair in my eggs at breakfast the breakfast would have been outstanding.

Dear Jo Lamb,

Thank you for sharing such a thoughtful and detailed review of your recent stay with us. We’re pleased to hear that you appreciated the hotel’s location, finding it convenient for both the station and city centre, and that you enjoyed the welcoming atmosphere and decor throughout your visit.

We are truly sorry to learn that the size and temperature of your room did not provide the level of comfort you were hoping for, especially as you found it particularly small and warm. We do advertise our Small Double bedrooms as being 'ideally suited to comfortable single occupancy'.

Your kind words about our staff are gratefully received; we take great pride in offering friendly and attentive service. I would also like to sincerely apologise for the issue you encountered at breakfast. .

Kind regards,
from all of us at The Churchill
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