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Public Reviews Score
89%

"Very satisfied"

Based on 9,842 reviews across 6 portals
:
By Claire and Luke
Couple
40-49 years
Reviewed: 12 months ago (04/11/2025)
Date of experience: 10/2025

The Churchill is a great hotel. We have been there twice and will definitely be back again. The breakfast was amazing.

Dear Claire and Luke,

Thank you so much for taking the time to share your wonderful feedback with us.

It’s fantastic to hear that you have enjoyed your stays at The Churchill so much that you plan to return again. We’re delighted to know that the comfort of your room, the cleanliness of the hotel, and our convenient location all met your expectations perfectly during your visits.

We’re especially pleased that breakfast stood out for you.

Thank you once again for your kind words and your continued support. We truly look forward to welcoming you both back for many more memorable visits in the future.

Kind regards
from all of us at The Churchill
By Oliwia
Family
20-29 years
Reviewed: 12 months ago (04/11/2025)
Date of experience: 10/2025

Lovely and helpful staff, lovely rooms, breakfast, everything, really recommended staying here if you are coming to visit York.

Dear Oliwia,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re absolutely delighted to know that you found our team welcoming and supportive and that the comfort and cleanliness of your room made a positive impression. It’s also fantastic to hear that our breakfast and central location contributed to an enjoyable visit, and that being within walking distance of York’s main attractions along with parking on site proved so convenient.

Your kind words about value for money are truly appreciated, and it means a lot to the whole team that you would recommend us to others. Feedback like yours is incredibly rewarding and inspires us to continue offering the best possible experience for our guests.

Thank you once again for your high praise. We hope to welcome you back to The Churchill whenever your travels next bring you to York.

Kind regards
from all of us at The Churchill
By Alan
Family
50-59 years
Reviewed: 12 months ago (04/11/2025)
Date of experience: 11/2025

Excellent ………………………………………………………………………………………………………………………………………………………………………………………………………………………………………..
.

Dear Alan,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We're absolutely delighted to hear that you had such an excellent experience and that everything from your room and our service, to the location and value, met your expectations so well.

It's wonderful to know our proximity to the city centre was convenient for your visit and that the cleanliness and overall comfort of your stay left a positive impression.

Thank you once again for your kind words and perfect scores. We look forward to welcoming you back to The Churchill for another enjoyable visit in the future.

Kind regards
from all of us at The Churchill
By Malcolm
Couple
60-69 years
Reviewed: 12 months ago (04/11/2025)
Date of experience: 11/2025

excellent food , room and lovely friendly helpful staff, we will definitely return to the Churchill again.

Dear Malcolm,

Thank you so much for taking the time to share your glowing feedback following your recent stay with us.

We're absolutely delighted to hear that you enjoyed our food, found your room comfortable, and experienced such warm and helpful service from our team. Knowing that our central location allowed you to explore York with ease and that you appreciated the cleanliness and value of your stay really means a lot to us.

Your intention to return is the highest compliment we could hope for, and we truly look forward to welcoming you back to The Churchill on your next visit.

Kind regards
from all of us at The Churchill
By Joanne mcglynn
Couple
50-59 years
Reviewed: 12 months ago (04/11/2025)
Date of experience: 10/2025

Our 2nd stay and we have recommend it to friends as it is a lovely hotel in a great location . Staff are nice.

Dear Joanne mcglynn,

Thank you very much for choosing to stay with us again and for taking the time to share your feedback.

It’s wonderful to hear you have enjoyed both of your visits and that our location has suited your needs so well. We’re especially grateful for your recommendations to friends, and it means a lot to know you feel confident sharing your positive experience with others.

We truly appreciate your kind words about our team, and we’re pleased you found the hotel clean and comfortable. Your feedback about the service provided is valued, and we’ll continue working hard to ensure all aspects of your stay meet expectations.

Thank you once again for your lovely comments and your support. We look forward to welcoming you back on your next visit.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 12 months ago (03/11/2025)
Date of experience: 10/2025

Our experience was very good as we have stayed in this hotel a few times that’s is why we keep on coming back.

Dear Guest,

Thank you so much for taking the time to share your feedback following your recent stay with us.

It truly means a lot to know you continue to return to the hotel, and hearing that each visit has been so positive is the best compliment we could hope for. We’re delighted that you consistently enjoy the comfort of your room, our convenient location, and the high standards of cleanliness and service that our team strives to provide.

Your perfect scores for every aspect of your stay are greatly appreciated and will be shared with the whole team. Thank you again for your loyalty and your kind words—we look forward to welcoming you back to The Churchill for many more enjoyable visits in the future.

Kind regards
from all of us at The Churchill
No Public Name
Family
40-49 years
Reviewed: 12 months ago (03/11/2025)
Date of experience: 10/2025

Really good. The location, rooms and food are great but the staff are the biggest strength. Really nice people.

Dear Guest,

Thank you so much for taking the time to share your lovely feedback with us. It's wonderful to hear that you enjoyed so many aspects of your stay, especially our central location and comfortable rooms. We're especially grateful for your kind words about our team—hearing that our colleagues made your experience memorable is truly appreciated.

We're glad you found parking convenient and that our housekeeping team made a positive impression. We understand your comments about pricing and appreciate your perspective; prices can vary depending on the season, but we hope you still felt you received good value overall.

Kind Regards
John Wallace
General Manager
No Public Name
Family
50-59 years
Reviewed: 12 months ago (03/11/2025)
Date of experience: 10/2025

We found the room very small for the three of us and not very comfortable.
Was great to be short o park our car although it did cost extra. We were warmly greeted though and appreciated being given a map of the area.

Dear Guest,

Thank you very much for sharing your feedback following your recent stay with us.

We’re grateful for your kind words about the warm welcome you received on arrival and are pleased that our team was able to help you navigate the area with a map. It’s wonderful to know you found the hotel spotlessly clean and well-equipped, and that our location made it easy for you to explore York’s main attractions.

However, we’re sorry to hear that your room didn’t meet your expectations for size and comfort, especially for your party of three. Your comments about the space and value are important, and we appreciate you sharing them so we can review how best to provide a comfortable experience for all our guests.

With regard to parking, we understand it’s always helpful to have a secure spot nearby, and we do our utmost to keep our fees in line with other hotels in central York, where complimentary parking is unfortunately very rare.

Thank you again for your honest feedback and for highlighting both the positives and areas where you feel there is room for improvement. We hope that if you return to York in the future, we’ll have another opportunity to welcome you.

Kind regards
from all of us at The Churchill
By Rachel Dale
Couple
40-49 years
Reviewed: 12 months ago (03/11/2025)
Date of experience: 10/2025

Excellent, will come again and recommend to others .
I am going to get a gift voucher as a present for my family to have a weekend away

Dear Rachel Dale,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We're truly delighted to hear that you had such an excellent experience and that everything from your room and our service, to the location and value, met your expectations perfectly. Your intention to recommend us to others and return for another visit is the greatest compliment we could hope for.

It's especially lovely to know you’ll be gifting your family a weekend away with us—what a thoughtful present, and we look forward to welcoming them for a special stay; over the coming days there are some special Christmas vouchers landing on our website which may interest you.

Thank you once again for your kind words and your high praise. We can’t wait to welcome you and your loved ones back to The Churchill.

Kind regards
from all of us at The Churchill
By Jackie Pickering
Couple
70-79 years
Reviewed: 12 months ago (03/11/2025)
Date of experience: 10/2025

Absolutely excellent apart from the car park was charged for twice. Our stay was a gift including overnight parking bought last December for my husband’s 70th birthday. Shortly before our stay we were sent an email asking if we wanted to arrange early check in, car parking and late checkout. We didn’t realise the gift voucher included car parking to the value of £18 so promptly paid for early check in and overnight car parking at a total of £26. Very disappointed that we were not advised that the car parking was included in the gift voucher, paid for by my husband’s brother. Great hotel, location and staff, just disappointed.

Dear Jackie Pickering,

Thank you very much for taking the time to share your feedback following your recent stay with us and for choosing The Churchill for such a special occasion.

We are truly pleased to hear that you found the hotel, location, and service from our team all to be excellent, and that your stay was a memorable celebration for your husband’s birthday. Your perfect scores across room, cleanliness, and service mean a lot to us and will be warmly shared with the team.

However, we are sorry to learn of your disappointment regarding the car parking charge. We understand how frustrating it must have been to be charged separately for something that was already included in your gift voucher. Unfortunately, we have limited control over the information contained within the emails sent out automatically ahead of arrival, especially when bookings are made via third parties or with vouchers, which can sometimes lead to these misunderstandings. Your comments highlight an important area where we can improve our communication and ensure voucher inclusions are as clear as possible for future guests.

Thank you again for your honest feedback and for highlighting both the positives and the areas where your experience could have been better. We hope to have the pleasure of welcoming you back to The Churchill for another special occasion in the future.

Kind regards
from all of us at The Churchill
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