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Public Reviews Score
89%

"Very satisfied"

Based on 9,842 reviews across 6 portals
:
By Mrs Kempston
Family
60-69 years
Reviewed: 11 months ago (03/10/2025)
Date of experience: 09/2025

A bit of a let down as the web site pictures were very different from reality.
The room if it had been to standard and the cleaning up to standard then I would have lived my stay

Dear Mrs Kempston,

Thank you for taking the time to share your honest feedback following your recent stay with us.

We’re truly sorry to hear that your experience did not match your expectations based on the website images. We take all comments on our accommodation and cleanliness very seriously, and we regret that aspects of your room and your breakfast experience didn’t meet the standard we aim to provide.
It’s good to know that you found our location convenient for accessing the city centre, and we’re pleased you felt well looked after by our team. However, it’s clear that there were areas where your stay fell short, and your feedback will certainly help us address these concerns.

Thank you again for your valuable comments. We hope you might consider staying with us again in the future, giving us another opportunity to provide the level of comfort and quality you expected.

Kind regards
from all of us at The Churchill
No Public Name
Friends
60-69 years
Reviewed: 11 months ago (03/10/2025)
Date of experience: 09/2025

Most enjoyable. The room was reasonable size and very comfortable. The location was very quiet despite being so central. We will definitely return!

Dear Guest,

Thank you so much for sharing your wonderful feedback following your recent stay with us.

We’re absolutely delighted to know that you enjoyed a comfortable and peaceful stay, especially appreciating the quiet setting right in the heart of the city. It’s lovely to hear that your room’s size and comfort, along with the cleanliness and upkeep, made such a positive impression. Your comments about the great value for our central location and level of comfort are especially appreciated.

It means a lot that you plan to return, and we look forward to welcoming you back to The Churchill for another enjoyable visit in the future.

Kind regards
from all of us at The Churchill
No Public Name
Friends
70-79 years
Reviewed: 11 months ago (03/10/2025)
Date of experience: 09/2025

The staff were all very friendly and appeared very happy in their work. We have never come away from a hotel so so impressed by the staff

Dear Guest,

Thank you very much for taking the time to share your lovely feedback following your recent stay with us.

We are truly delighted to hear how much you enjoyed your visit and that our team left such a lasting positive impression. Knowing you found everyone so friendly and happy in their roles is incredibly rewarding, as we always strive to create a welcoming and comfortable environment for our guests.

It's also wonderful to hear that your room exceeded expectations with its cleanliness and that our convenient location made exploring York and visiting the Minster such a breeze. Your comments mean a great deal to the entire team.

Thank you once again for your kind words and excellent ratings across all aspects of your stay. We genuinely hope to have the pleasure of welcoming you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 11 months ago (02/10/2025)
Date of experience: 09/2025

Only stayed 2 nights hotel room was noisy due to air locked central heating which stopped us sleeping. Great location but a little expensive at £220 p.n. didn't use in house catering used nearby pubs for good cheaper food options.

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re really pleased to know you enjoyed our fantastic location and found it convenient for exploring nearby pubs and restaurants during your visit. Your high marks for cleanliness and service are much appreciated by the whole team.

We’re sorry to hear that your sleep was disturbed by noise from the central heating—your comfort is important to us, and feedback like this helps us to make improvements for future guests. We also note your thoughts regarding value and breakfast inclusion; we understand how this can impact the overall experience and appreciate your comments on the price.

Thank you once again for letting us know what stood out and where we might be able to do better. We hope we will have another opportunity to welcome you back in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 11 months ago (02/10/2025)
Date of experience: 09/2025

Lovely hotel in convenient location with good food and drink and fine service. Would recommend when visiting York

Dear Guest,

Thank you so much for taking a moment to share your experience following your recent stay with us.

It’s truly wonderful to hear that you found our location convenient and enjoyed both the quality of our food and the attentive service provided by the team. Your kind words about the comfort of your room and the overall cleanliness are very much appreciated, and we’re delighted that you felt at home during your visit.

We’re grateful for your recommendation and your perfect ratings across every aspect of your stay. It’s always a pleasure to know that guests leave with such a positive impression.

Kind regards
from all of us at The Churchill
By Tim Qood
Family
50-59 years
Reviewed: 11 months ago (02/10/2025)
Date of experience: 09/2025

We loved the room, felt like being at home rather than a hotel, our only disappointment was the shower pressure which very low
Staff were great and very friendly

Dear Tim Qood,

Thank you very much for taking the time to share your feedback following your recent stay with us.

It’s wonderful to hear that your room felt so comfortable and homely, and we’re delighted that our team’s friendly and welcoming approach helped make your visit so enjoyable. We are also pleased that our location made it easy for you to explore York on foot, and your top marks for cleanliness, service, and value are greatly appreciated.

We’re sorry that the shower pressure in your room was below your expectations. We recognise how important a good shower is to the guest experience, and your comments are helpful as we continually look at ways to enhance comfort for our guests.

Thank you once more for your thoughtful review and kind words about the team. We hope to have the opportunity to welcome you back to The Churchill again soon.

Kind regards
from all of us at The Churchill
By John and Sue Mackey
Couple
70-79 years
Reviewed: 11 months ago (02/10/2025)
Date of experience: 09/2025

Very friendly staff. Very good ambience to the hotel. The food at dinner and at breakfast was first class.

Dear John and Sue Mackey,

Thank you so much for taking the time to share your experience following your recent stay with us.

We’re truly delighted to know that you enjoyed the welcoming atmosphere of the hotel and that our team helped make your visit so memorable. It's fantastic to hear that both your dinner and breakfast met your expectations—your compliments on the quality of our food mean a great deal to us.

We also appreciate your perfect ratings for the room, cleanliness, service, and value, as well as our central location. Your feedback really encourages the whole team, and we’re so pleased you had such a positive experience with us.

Thank you once again for your kind words. We hope to have the pleasure of welcoming you both back to The Churchill in the future.

Kind regards
from all of us at The Churchill
By Ray Phillips
Couple
70-79 years
Reviewed: 11 months ago (30/09/2025)
Date of experience: 09/2025

Excellent Hotel the staff were very friendly, helpful and informative. The meals were very good even dare I say a touch large, but that is not a complaint. Would I stay there again, definitely we would.

Dear Ray Phillips,

Thank you so much for your fantastic feedback following your recent stay with us.

We’re delighted to hear that our team’s warm and helpful service stood out and made such a positive difference to your visit. It’s wonderful to know you enjoyed the meals and found the portions generous—your comments certainly brought a smile to our faces!

Your top marks for the room, location, cleanliness, service, and value mean a great deal to everyone here. We’re especially pleased to hear you would happily return, and we look forward to having the pleasure of welcoming you back to The Churchill on your next trip to York.

Kind regards
from all of us at The Churchill
By Paul
Couple
60-69 years
Reviewed: 11 months ago (29/09/2025)
Date of experience: 09/2025

Lovely stay. Service on reception was wonderful especially from Ian. A very nice hotel, a few minutes from York centre and great value.

Dear Paul,

Thank you for taking the time to share your positive experience. We are delighted to know that our location contributed to your enjoyment, especially with the scenic walk through St. Mary’s and the museum gardens. It’s wonderful to hear you found great value and appreciated the friendly service at reception.

We hope to welcome you back soon.

Kind Regards
John Wallace
General Manager
By Deborah Halford
Couple
60-69 years
Reviewed: 11 months ago (29/09/2025)
Date of experience: 09/2025

We were greeted by Ian when we arrived and he made us feel welcome and carried my suitcase down to our room! He also was helpful in explaining the best way to get to Yorkminster etc and how get to the train station in the early morning. After going out for the evening, we returned to see the beautiful white lights in the garden and it was a welcome sight! We sat out in the garden to relax before we went in to our room to sleep. We said later that we would have enjoyed to stay longer at the Churchill and see more of York.

Dear Deborah Halford,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re truly delighted to hear that you felt so warmly welcomed on arrival and that the helpful guidance about getting around York was appreciated. It’s lovely to know that the little touches, like the illuminated garden and a relaxing spot to unwind in the evening, added to the enjoyment of your visit.

Your kind words about the comfort and cleanliness of your room, as well as our central location and overall service, mean a great deal to us. It’s always rewarding to hear our team made such a positive impact, and we’re so pleased you left wishing you could have stayed longer.

Thank you again for your high praise and perfect scores across the board. We really hope you’ll have the chance to return to The Churchill and explore more of York on your next visit.

Kind Regards
John Wallace
General Manager
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