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Public Reviews Score
89%

"Very satisfied"

Based on 9,842 reviews across 6 portals
:
By Mr and Mrs mccusker
Couple
30-39 years
Reviewed: 11 months ago (28/09/2025)
Date of experience: 09/2025

Food was ok first morning they didn’t bring us our toast etc, second morning was better however over priced for what it is

Dear Mr and Mrs mccusker,

Thank you for taking the time to share your feedback following your recent stay with us.

We're sorry to learn that your experience with breakfast on your first morning was disappointing, and we appreciate you mentioning that things improved on your second day. Your comments about the food and value are helpful, and we understand the importance of both service consistency and fair pricing to our guests.

Thank you once again for sharing your honest thoughts, as they help us to identify what we can do better. We are glad our location worked well for your visit, and we hope you still enjoyed exploring York during your trip.

Kind regards
from all of us at The Churchill
By Bronwen & Colin Tilley
Couple
70-79 years
Reviewed: 11 months ago (26/09/2025)
Date of experience: 09/2025

Reception staff very friendly, helpful and knowledgeable regarding the history of the Churchill and attractions of York.

Dear Bronwen & Colin Tilley,

Thank you so much for taking the time to share your feedback. We're really pleased you found our reception team to be friendly and knowledgeable, and glad our local insights helped you enjoy York. It’s great to hear you appreciated your room, though we apologise for any disturbance from below.

Kind regards
from all of us at The Churchill
By Elle Sidaway
Couple
50-59 years
Reviewed: 11 months ago (26/09/2025)
Date of experience: 09/2025

We had a delightful stay at The Churchill would highly recommend. The staff were lovely and super helpful too and our room was perfect.

Dear Elle Sidaway,

Thank you very much for sharing your wonderful feedback following your recent stay with us.

We are absolutely delighted to know that your visit for such a special occasion was so enjoyable. It’s heart-warming to hear you found your room ideal and appreciated the warm, helpful attitude of our team—making memorable experiences for our guests is something we truly value.

It’s lovely to know our location made exploring York easy, and that you found the area appealing and convenient. Your praise for the cleanliness and overall upkeep of the hotel is also very much appreciated by the team.

Thank you again for your high recommendation and for choosing The Churchill to celebrate your 25th wedding anniversary. We hope to welcome you back for another perfect stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Friends
70-79 years
Reviewed: 11 months ago (25/09/2025)
Date of experience: 09/2025

Beautiful hotel with charming decor and comfortable rooms. Friendly, helpful staff. Perfect location. Would certainly stay again.

Dear Guest,

Thank you so much for sharing your wonderful feedback following your recent stay with us.

We're absolutely delighted to know that you enjoyed the charm and style of the hotel, and that your room was both comfortable and inviting. It’s fantastic to hear our friendly and helpful team made your visit even more enjoyable, and that our central location provided the perfect base for your time in York.

Your top ratings for the room, cleanliness, service, price, and location mean a great deal to all of us. Knowing you would be happy to stay with us again is the best compliment we could ask for.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 11 months ago (24/09/2025)
Date of experience: 09/2025

Nice and friendly staff but I don’t think I would return as I didn’t regard it as particularly good value

Dear Guest,

Thank you for sharing your feedback following your recent stay with us.

We’re pleased to know you found our team welcoming and friendly, and we’re delighted that cleanliness and service stood out during your visit. Your comments about our location are also appreciated.

We do, however, regret that your experience did not represent the value you were hoping for, particularly regarding the size of your room in relation to the overall cost. We understand how important it is to feel your stay matches your expectations on both comfort and price, and your feedback is invaluable as we continually review the experience we offer our guests.

Thank you once again for taking the time to let us know your thoughts. We appreciate your honesty and will use your comments as we look for ways to improve.

Kind regards
from all of us at The Churchill
No Public Name
Friends
60-69 years
Reviewed: 11 months ago (24/09/2025)
Date of experience: 09/2025

Excellent hotel. All of the staff were so friendly and helpful. Our room was lovely. Everything was very cleann and a good selection of bathroom products. Plus tea and coffee and Kit Kats! Only thing missing was a the absence of a little fridge. It would have been good to have this for water.

Dear Guest,

Thank you so much for taking the time to share such wonderful feedback about your recent stay with us.

We are thrilled to hear that you enjoyed your visit, found the team to be welcoming and helpful, and that your room was both comfortable and spotlessly clean. It’s lovely to know you appreciated the thoughtful touches such as the selection of bathroom products, tea, coffee, and even Kit Kats—these small details are designed to make your stay feel special.

We understand your comments regarding the absence of a fridge in the room and can see how having one would be convenient for keeping drinks cool, especially water. Your feedback is genuinely appreciated and will be kept in mind as we continue looking for ways to enhance our guests’ experience.

Thank you once again for your fantastic comments and perfect scores in every area. We hope to have the opportunity to welcome you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
By Mr and Mrs Giles
Couple
60-69 years
Reviewed: 11 months ago (24/09/2025)
Date of experience: 09/2025

Apart from the bar, which you seriously need to look at bringing in different well known brands, as your local lager and limited beers are really poor, i would have loved a vodka and tomato juice, but no tomato juice🥺we had a wonderful time. We have stayed 6 times a Churchills over the last 15 months and will come again but can you please improve your bar area regarding what you are supplying.

Dear Mr and Mrs Giles,

Thank you so much for your feedback and for your continued loyalty—it’s wonderful to know you’ve chosen The Churchill for so many stays over the past 15 months.

We’re delighted to hear that you once again enjoyed the comfort of your favourite room and appreciated our high standards of cleanliness and service. It’s always a pleasure to welcome you back, and your kind remarks truly mean a great deal to us. We also appreciate your note about the room lighting, especially as the evenings draw in; your suggestion gives us helpful insight as we look to keep enhancing the guest experience.

It’s clear the bar selection fell short for you this visit, and your comments regarding the range of drinks and availability of certain mixers are much appreciated. We understand how having a wider choice of well-known brands and options can make a difference when relaxing at the bar, and we’re grateful to have your perspective as a returning guest.

With regards to parking charges, we do our best to keep our rates competitive for York city centre, where complimentary parking is uncommon, though we recognise this is a consideration for many guests and value your opinion.

Thank you again for taking the time to share such balanced, thoughtful feedback. We look forward to welcoming you again for your next visit and hope we’ll have the opportunity to make your stay even more enjoyable.

Kind Regards
John Wallace
General Manager
No Public Name
Couple
60-69 years
Reviewed: 11 months ago (24/09/2025)
Date of experience: 09/2025

Excellent stay as always. Reception staff remember us on our return and very pleasant and helpful. Great location to stay so close to city centre

Dear Guest,

Thank you so much for taking the time to share your lovely feedback following your recent stay with us.

It’s a real pleasure to hear that you continue to enjoy your visits and that the team on reception made you feel so welcome, recognising you when you returned. We’re delighted that the comfort of your room and the attention to cleanliness and details like replenishing your drinks tray helped make your stay even more enjoyable.

We really appreciate your comments about our location being so handy for exploring York—it's great to know this played an important part in your experience with us. Your continued loyalty and top marks across all areas mean a lot to everyone here.

We look forward to welcoming you back to The Churchill for another excellent visit soon.

Kind regards
from all of us at The Churchill
By Alex Roe
Couple
50-59 years
Reviewed: 11 months ago (24/09/2025)
Date of experience: 09/2025

Beautiful hotel, great location and spotlessly clean. The room was so comfortable with cosy decor. Breakfast staff were really friendly and cheery with lovely manners. Would definitely return

Dear Alex Roe,

Thank you so much for your wonderful feedback following your recent stay with us.

It’s lovely to hear that you enjoyed the comfort and style of your room and found our location so convenient for exploring the centre of York. We’re delighted that the cleanliness and presentation throughout, including the immaculate bathroom and breakfast area, made a positive impression.

Your kind comments about our breakfast team are very much appreciated—they always aim to provide a friendly and welcoming start to the day, and it’s fantastic to know our service stood out to you.

We’re thrilled to hear you would like to return, and we look forward to welcoming you back to The Churchill for another memorable visit in the future.

Kind Regards
John Wallace
General Manager
By Tony Collins
Couple
60-69 years
Reviewed: 11 months ago (24/09/2025)
Date of experience: 09/2025

This was our second visit this year, and we have already re-booked for November, which indicates how we feel.

Dear Tony Collins,

Thank you so much for your lovely feedback and for choosing to return to The Churchill for another visit this year.

It’s truly heartening to know that you’ve already booked your next stay with us—it’s the best compliment we could hope for and we’re grateful for your continued support. We’re thrilled that our location, service, and overall comfort made a positive impression again.

Thank you once again for sharing your thoughts with us. We look forward to welcoming you back in November and hope your next stay is just as enjoyable.

Kind regards
from all of us at The Churchill
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