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Public Reviews Score
89%

"Very satisfied"

Based on 9,842 reviews across 6 portals
:
By Debbie Ulliott
Couple
50-59 years
Reviewed: 12 months ago (03/11/2025)
Date of experience: 11/2025

We come every year for a short break and love the hotel. We upgraded our room to allow us to come on a Friday and I was really disappointed as I got a dreadful nights sleep. I know the windows are old but they rattled all night and along with the slamming of doors downstairs it left me tired.

Dear Debbie Ulliott,

Thank you very much for taking the time to share your feedback, and for your continued loyalty in choosing to stay with us each year. It’s wonderful to hear you enjoy our location and that our team has offered a high standard of service during your visits.

I’m truly sorry to learn that your most recent stay was disrupted by the noise from the windows and doors. I completely understand how important a restful night is, especially when you’re looking forward to a relaxing break, and I regret that this has affected your experience. Your comments regarding the communal areas have also been taken on board, and we'll make sure they reach the relevant team.

We genuinely appreciate your honest input and hope to have the opportunity to restore your confidence with an improved stay in the future.

Kind regards
from all of us at The Churchill
By Robert smith
Couple
40-49 years
Reviewed: 12 months ago (03/11/2025)
Date of experience: 11/2025

Polite staff, very helpful, we have been to the hotel before so we know the lay out of the rooms.
Nice posh place clean and tidy.

Dear Robert smith,

Thank you very much for taking the time to share your feedback following your recent return visit to The Churchill.

It’s wonderful to hear how much you appreciated our team's polite and helpful approach, and that the cleanliness and atmosphere of the hotel made a positive impression once again. We’re also delighted that our location made it easy for you to explore York’s city centre on foot.

Your kind comments about the high standards of cleanliness will be shared with our housekeeping team, as they take great pride in ensuring rooms are spotless for every guest.

We do note your thoughts on the price and the fact that breakfast was not included. Your perspective is valued and helps us when reviewing our packages and communicating what’s included for guests.

Thank you again for your thoughtful review and for choosing to return to stay with us. We truly hope to welcome you back for another enjoyable visit in the future.

Kind regards
from all of us at The Churchill
By James Rennison
Alone
40-49 years
Reviewed: 12 months ago (03/11/2025)
Date of experience: 10/2025

Let down would of stayed two nights ended up moving to across the road to stay at NO1 instead.. overpriced for what it is especially to be greeted by the man I was.. you would of thought he owned the place

Dear James Rennison,

Thank you for sharing your feedback following your recent visit to our hotel.

We are sorry to hear that your experience did not meet your expectations and that you chose to shorten your stay. It is particularly disappointing to learn that your initial welcome and room allocation left you feeling let down. Our aim is always to ensure guests feel valued and comfortable from the moment they arrive, so your comments regarding our team and the impression given are taken seriously and will be discussed internally.

We appreciate your honest remarks about the condition and atmosphere of your room, especially regarding a scent on the lower floor. We’re glad to hear you found the location convenient, but we regret that the overall value did not align with your expectations given your experience.

Thank you again for your candid review. Your feedback is important to us as we strive to provide a more welcoming and enjoyable visit for every guest.

Kind regards
from all of us at The Churchill
No Public Name
Family
30-39 years
Reviewed: 12 months ago (03/11/2025)
Date of experience: 11/2025

Lovely polite staff, great area, beautiful bar and gardens, was expecting a little more from the room

Dear Guest,

Thank you very much for sharing your thoughts following your recent stay with us.

We’re delighted to hear that you enjoyed our friendly team, loved the atmosphere of our bar and gardens, and found our location ideal for exploring everything York has to offer. It means a lot to know that the hospitality and setting made a positive impression on your visit.

We do appreciate your perspective regarding the room and pricing. We always strive to make sure the value and comfort match our guests’ expectations, and your insight about the difference in room sizes and rates is really helpful as we review our offering. Your feedback helps us ensure we’re providing the best possible experience and clarity for all of our guests.

Thank you once again for your honest and balanced review. We hope to welcome you back to The Churchill on another visit to York in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 12 months ago (03/11/2025)
Date of experience: 10/2025

Really enjoyed the stay. Great room with bags of character. Breakfast good but very confusing as to what we were getting for the price. Good distance from the city centre.

Dear Guest,

Thank you very much for taking the time to share your thoughts following your recent stay with us.

We're delighted to hear that you thoroughly enjoyed your visit and found your room to be full of character. It’s also lovely to know that you felt the hotel was spotlessly clean and that our location worked well for your plans, even with the busier road and railway nearby. Being just a short stroll from the city centre is something many guests appreciate, and we’re glad you found it convenient too.

We also value your feedback regarding breakfast. We're sorry to hear you found the pricing structure confusing, and your comments are really helpful as we look at how best to communicate what’s included and the options available to our guests. Knowing that you felt the room offered good value is much appreciated, and your balanced feedback helps us improve the overall experience.

Thank you once again for your kind words and honest observations. We hope to have the pleasure of welcoming you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 12 months ago (03/11/2025)
Date of experience: 10/2025

We had a really lovely stay. It was not our first stay and it definitely won’t be our last. We love this hotel, it’s in a great location and is beautiful inside and out. The staff are so warm and friendly and we always feel at home. This was our first time having breakfast in the hotel and it was cooked to order so it was lovely and fresh and delicious.

Dear Guest,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

It’s truly heartening to hear that you continue to enjoy returning to the hotel, and that our central location, charming surroundings, and welcoming team keep you coming back. We always hope our guests feel completely at home, so it’s fantastic to know that our staff’s friendliness made such a difference to your visit.

We’re delighted to hear you had the chance to try breakfast with us for the first time and found it freshly prepared and delicious. Your perfect scores for the room, cleanliness, service, and especially location, mean a great deal to the whole team.

Thank you once again for your kind words and for choosing to stay with us time and again. We can’t wait to welcome you back for another memorable visit in the future.

Kind regards
from all of us at The Churchill
By Janet
Couple
40-49 years
Reviewed: 12 months ago (03/11/2025)
Date of experience: 10/2025

We will continue to come here as all staff are friendly. Would be nice to get a discount on parking, particularly when we do stay often.

Dear Janet,

Thank you for sharing your feedback following your most recent visit and for your continued loyalty to our hotel.

It's always a pleasure to welcome returning guests, and we're delighted to hear that our team’s friendliness and the convenient location keep bringing you back. Your ongoing support really means a lot to all of us.

We understand your thoughts about parking charges, especially as a frequent guest. Complimentary parking is quite rare for hotels in the centre of York, and we do aim to ensure our fees remain competitive with other options in the area. Whilst not a discount on car parking there is the discount code of 'repeat' that we give out at the desk to offer a reduced room rate; to access this either add this as the promo code when booking on our website or give us a call.

Thank you once again for your kind comments and your honest feedback. We look forward to welcoming you back on your next stay.

Kind regards
from all of us at The Churchill
By Jayne & Andy
Couple
50-59 years
Reviewed: 12 months ago (30/10/2025)
Date of experience: 10/2025

Great and recommended to anyone. Location is easily walkable to all the attractions of York. Staff are friendly, rooms are comfortable and bathroom was lovely.

Dear Jayne & Andy,

Thank you very much for sharing your glowing feedback following your recent stay with us.

It’s wonderful to know you found our team so friendly, your room comfortable, and the bathroom to your liking. We’re delighted that our central location made it easy for you to explore everything York has to offer on foot, as we know how important convenience can be when visiting the city.

Your comments on the cleanliness and overall comfort of your room are greatly appreciated, and it’s fantastic to hear you felt the hotel represented good value for your stay. We do understand your thoughts about the daily car parking fee, and, like other hotels in central York, we set our parking charges with care to remain as competitive as possible in the area.

Thank you once again for recommending us—your kind words mean a great deal to the whole team. We hope to welcome you back to The Churchill for another enjoyable visit in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 12 months ago (28/10/2025)
Date of experience: 10/2025

We really enjoyed our 2 night stay and will be visiting again. All the staff were really friendly. It was nice to sit out in the garden area even in October and the pizza's from the pizza oven were great.

Dear Guest,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We're delighted to hear that your visit was so enjoyable, and it’s lovely to know you found our team so friendly and welcoming throughout your time here. It’s also great to hear you made the most of the garden area—even in October—and that our pizzas from the oven hit the spot.

We’re pleased you found the room comfortable, the hotel spotless, and the location perfect for exploring York. Your high ratings across the board truly mean a lot to us.

Thank you again for your kind words. We look forward to welcoming you back for another enjoyable stay very soon.

Kind regards
from all of us at The Churchill
By Morag Hollinghurst
Couple
60-69 years
Reviewed: 12 months ago (27/10/2025)
Date of experience: 10/2025

The Hotel was in a good location. However, I felt the price should have included the Car Parking! & the breakfast.

Dear Morag Hollinghurst,

Thank you for taking the time to share your feedback following your stay with us.

We’re glad you appreciated our convenient location in York and are pleased to know it suited your visit well. Your comments about the comfort and cleanliness of your room, as well as the friendly service from our team, are valued and help us to keep improving the guest experience.

We understand your thoughts about the cost of parking and breakfast not being included in the rate. With regards to parking, it is worth noting that complimentary car parking is very rare among central York hotels, and we do our best to keep our parking charges competitive for our location. We appreciate your perspective on value and will continue to review how we present our package options for guests.

Thank you once again for your honest and thoughtful feedback. We hope that if your travels bring you back to York, you might consider staying with us again.

Kind regards
from all of us at The Churchill
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