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Public Reviews Score
89%

"Very satisfied"

Based on 9,846 reviews across 6 portals
:
By Rachel Watson
Couple
50-59 years
Reviewed: 6 weeks ago (13/09/2026)
Date of experience: 08/2026

As usual, it was a lovely stay, the hotel, room and staff all great, no complaints, parking is a big bonus and location is perfect.

Dear Rachel,

Thank you so much for taking the time to share your feedback following your recent stay with us.

It’s truly wonderful to hear that you continue to enjoy your visits, and we’re delighted that the hotel, your room, and the service from our team all met your expectations once again. The fact that you choose to return every year is a fantastic compliment to everyone here, and it really means a lot to us.

We’re pleased that the convenience of on-site parking and our excellent location added extra value to your visit, making it easy for you to explore York. Your kind words about the consistent cleanliness and comfort are greatly appreciated by the whole team.

We’re grateful for your ongoing loyalty over the years and we appreciate your comments regarding pricing. Your feedback is always welcome and helps us as we look at the best ways to reward our returning guests.

Thank you again for your lovely review and for choosing to stay with us time and again. We hope to have the pleasure of welcoming you back to The Churchill next year.

Kind regards
from all of us at The Churchill
By Dave Hoyle
Couple
60-69 years
Reviewed: 6 weeks ago (13/09/2026)
Date of experience: 09/2026

Really enjoyed stay. Nice to stay in one of York's older hotels. Plus Churchill is one of my heroes.

Dear Dave,

Thank you for sharing your feedback and for selecting to stay with us. We’re delighted to know you enjoyed experiencing the history of our hotel, and it’s wonderful to hear you have a personal connection with Churchill as well.

We’re pleased you found our service and location to your liking, and appreciate your positive comments on room comfort and cleanliness too.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 6 weeks ago (13/09/2026)
Date of experience: 09/2026

This is not our first stay at the Churchill and it won't be our last. Perfect, professional and personal. Thank you.

Dear Guest,

Thank you so much for choosing to return to The Churchill and for taking the time to share your experience. We are thrilled to know you enjoyed a comfortable stay in your ground floor room and appreciated our attentive service and daily housekeeping.

We understand that extra car parking charges can be easily missed when booking. We work to ensure all booking partners present charges consistently, but sometimes the layout of various websites can make things less clear. All of our fees are shared equally across platforms.

We look forward to welcoming you back on your next visit.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 6 weeks ago (13/09/2026)
Date of experience: 09/2026

Had a great stay. Everything about the hotel was great, room, food and the staff. It was good to be able to park at the hotel and we were able to visit places on foot.

If we return to York, Churchills would definitely be our first choice.

Dear Guest,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re truly delighted to hear that you had such a positive experience and that every aspect of your visit, from the comfort of your room to the food and the service from our team, contributed to a memorable stay. It’s also wonderful to know that the on-site parking proved convenient for you and that our location made it easy for you to explore York on foot.

Your perfect scores across the board really mean a lot to everyone here. It’s a great compliment to know that The Churchill would be your top choice should you return to York.

Thank you again for your kind words—we look forward to welcoming you back whenever you visit York next.

Kind regards
from all of us at The Churchill
By Larissa Martins
Alone
30-39 years
Reviewed: 6 weeks ago (13/09/2026)
Date of experience: 09/2026

Todas os funcionários extremamente simpáticos, comida deliciosa e quarto e banheiro limpíssimos, aconchegantes. Amei!! Sem falar na localização do hotel, pertinho dos principais pontos turísticos de York.

Dear Larissa,

Thank you so much for your lovely feedback and for sharing your experience with us.

We're truly delighted to hear how much you enjoyed the warm approach of our team, the delicious food, and the comfort and cleanliness of your room and bathroom. It's wonderful to know these aspects made your stay so memorable.

We’re also pleased that our hotel’s location made it easy for you to explore York’s main attractions. Your kind words and high ratings for every aspect of your stay are greatly appreciated and inspire us to continue delivering a welcoming and comfortable experience for all our guests.

Kind regards
from all of us at The Churchill
By Keith Clark
Couple
50-59 years
Reviewed: 6 weeks ago (13/09/2026)
Date of experience: 09/2026

Very good and would stay here again. Great reception and extremely friendly service. Room was on the small side but that was fine for us for a two-night stay

Dear Keith,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that our reception team made such a positive impression and that you found the service to be warm and friendly throughout your visit. It's great to know that our location suited your needs so well, offering both easy access to the city centre and a quiet atmosphere for a relaxing stay.

We appreciate your comments regarding the size of your room and are pleased that it met your needs for your short break. Your positive remarks about cleanliness and value also mean a lot and will be shared with the team as encouragement.

Thank you again for your thoughtful review and kind words about your experience. We hope to welcome you back to The Churchill for another enjoyable stay in the future.

Kind Regards
The Churchill Hotel
By John Duckworth
Couple
70-79 years
Reviewed: 6 weeks ago (12/09/2026)
Date of experience: 08/2026

Excellent............................................................................................

Dear John Duckworth,

Thank you very much for taking the time to leave your feedback following your recent stay with us.

We’re truly delighted to see your excellent ratings across every aspect of your visit, from the comfort and cleanliness of your room to our location, service, and value. Knowing you had such a positive experience means a great deal to the whole team.

We really appreciate your kind review and hope to welcome you back to The Churchill in the future for another enjoyable stay.

Kind regards
from all of us at The Churchill
No Public Name
Family
50-59 years
Reviewed: 6 weeks ago (09/09/2026)
Date of experience: 09/2026

Staff really welcoming, friendly & helpful but a bit disappointed with the room due to size & temperature.

Dear Guest,

Thank you so much for taking the time to share your thoughts with us. We're delighted to hear that our team made you feel welcome and that you appreciated our excellent location, cleanliness, and the friendly service during your stay.

We regret to learn that the room size and temperature didn’t completely meet your expectations. Your feedback is very important to us, and we’ll certainly take it on board as we look for ways to improve.

Kind regards
from all of us at The Churchill
No Public Name
Couple
40-49 years
Reviewed: 6 weeks ago (09/09/2026)
Date of experience: 09/2026

Overall we were blown away by how helpful and friendly all the staff were. Nothing was too much trouble and they were all delightful. The hotel is beautiful and just had a wonderful atmosphere. We will definitely come back and recommend to others.

Dear Guest,

Thank you so much for sharing your wonderful feedback following your recent stay with us.

We’re truly delighted to know that the team made such a positive impression and that you found everyone so friendly, attentive, and eager to help throughout your visit. It’s fantastic to hear that the atmosphere of the hotel contributed to an enjoyable and memorable experience for you.

Your kind words about the beauty of our surroundings and the central yet charming location are greatly appreciated. We’re also very pleased your room, the cleanliness, and the value offered lived up to your expectations, with everything coming together to create a great stay in York.

Thank you once again for your generous comments and for recommending us to others. It means a lot to the entire team and we look forward to warmly welcoming you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 6 weeks ago (09/09/2026)
Date of experience: 08/2026

Lovely return stay friendly and helpful staff
Great location close to city centre. We will be back next year

Dear Guest,

Thank you so much for taking the time to share your feedback following your recent return to The Churchill.

It’s wonderful to know that our friendly and helpful team made you feel welcome once again, and we’re delighted that the convenient location, just a short stroll from the city centre, continues to suit your visits so well.

Your perfect scores for the room, service, cleanliness, and value truly mean a lot to everyone here. Knowing that you plan to come back next year is the best compliment we could ask for.

Thank you again for your kind words and ongoing support. We look forward to welcoming you back for another enjoyable stay next year.

Kind regards
from all of us at The Churchill
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