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Public Reviews Score
89%

"Very satisfied"

Based on 9,842 reviews across 6 portals
:
By Michelle Deakin
Couple
50-59 years
Reviewed: 12 months ago (27/10/2025)
Date of experience: 10/2025

Really enjoyed. We had stayed the night before in a different hotel and decided to stay another day. There was one room available at the Churchill, only a small double. We were absolutely fine with this, it served its purpose. We ate I. The restaurant in the evening - had flatiron steak. My husbands was cooked fine, mine was a little over done but not worth comp,wining about. Staff were great, polite and fun. Breakfast in the morning was superb. I only drink Bacardi, which isn’t at this hotel however there was another rum which was pretty close. Would stay here again and definitely recommend to others. A great quirky hotel!

Dear Michelle Deakin,

Thank you so much for taking the time to share your thoughtful feedback following your last-minute stay with us.

We’re delighted to hear that you enjoyed your visit and found the small double room suited your needs, especially given the circumstances of extending your trip. It’s wonderful to know that our team made such a positive impression with their friendly and welcoming approach, and that the hotel’s unique character added to your overall experience.

Your comments about the meals in our restaurant are much appreciated, and we’re pleased breakfast was a highlight for you. We also value your feedback regarding the bar selection, and we’re glad you found an alternative rum that worked for you.

Thank you again for your kind words and for recommending us to others. We hope to have the pleasure of welcoming you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
By Mason
Couple
70-79 years
Reviewed: 12 months ago (27/10/2025)
Date of experience: 10/2025

It was OK, reception were helpful but let down by your cleaning staff. No choice but to pay for the full breakfast even if only a small one was wanted - very bad.

Dear Mason,

Thank you for taking the time to share your feedback following your recent stay with us.

We’re pleased to know you found the team at reception helpful during your visit and appreciate your comments about the room and our location. It’s always encouraging to hear that aspects of our service helped make your stay smoother.

However, we’re sorry to learn that your experience was let down by the cleaning service and that our breakfast options did not meet your expectations, particularly in terms of value and flexibility. Your observations are important to us and will be discussed with the team, as we strive to ensure our guests feel well looked after throughout their stay.

Thank you once again for providing your honest feedback, highlighting both what worked and where you felt more could have been done. We hope to have the opportunity to welcome you back in the future for a more enjoyable visit.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 12 months ago (27/10/2025)
Date of experience: 10/2025

Would return but wouldn’t want to stay in the room at the bottom
Staff on reception were EXCELLENT-a great asset to you hotel

Dear Guest,

Thank you very much for sharing your feedback following your recent stay with us.

We’re delighted to hear that our reception team made such a positive impression during your visit, and your kind words about their service are greatly appreciated—they truly are valued members of our hotel.

We’re glad you found your room comfortable and the hotel spotlessly clean. At the same time, we understand your concern about the location of your room and the disturbance caused by noise from running water, which must have been frustrating, especially when it interrupted your rest. Your observations help us as we continue to improve our guests' experience, and we will be sure to take them into account.

Thank you again for your thoughtful comments and for letting us know you would consider returning. We hope to welcome you back to The Churchill for another enjoyable visit in the future.

Kind regards
from all of us at The Churchill
No Public Name
Friends
60-69 years
Reviewed: 12 months ago (26/10/2025)
Date of experience: 10/2025

Loved the hotel. Great friendly service from all the staff encountered.
My small double was larger than I expected with a lovely bathroom.
Would definitely stay again and recommend to friends and family.

Dear Guest,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We're absolutely delighted to hear that you enjoyed your visit and that the friendliness of our team made a positive impression throughout your stay. It's wonderful to know your room exceeded expectations in terms of space and had a bathroom that you found especially appealing.

We’re also pleased that our central location proved to be so convenient for exploring York on foot. Your perfect ratings for room comfort, cleanliness, service, and value are truly appreciated, and it's fantastic to know you would recommend us to friends and family.

Thank you once again for your lovely comments—we very much look forward to welcoming you back to The Churchill for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
By Shane turner
Family
40-49 years
Reviewed: 12 months ago (26/10/2025)
Date of experience: 10/2025

Very good, location was real good to town centre. The price to park your car there was a little pricey

Dear Shane turner,

Thank you very much for sharing your feedback following your recent stay with us.

We're delighted to know that you enjoyed your visit and found our location to be ideally placed for exploring the town centre. It’s great to hear that the room, cleanliness, and our team's service all met your expectations, and we greatly appreciate your positive comments on these aspects.

We do recognise your thoughts on the parking charges. In central York, complimentary hotel parking is quite rare, and we always work to ensure our parking fees remain competitive with what's offered by other hotels in the area.

Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back to The Churchill whenever your travels bring you to York.

Kind regards
from all of us at The Churchill
By Yvonne Taylor
Couple
70-79 years
Reviewed: 1 year ago (25/10/2025)
Date of experience: 10/2025

We had a very enjoyable break with you and if we come back would definitely stay at the Churchill and recommend it to family and friends

Dear Yvonne Taylor,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re absolutely delighted to hear you had such an enjoyable break and that you would choose The Churchill again for a future visit. It means a great deal to know you felt confident enough in your experience to recommend us to your family and friends.

It’s wonderful that you found our location so convenient for exploring the city’s attractions, and we’re pleased to know the standard of cleanliness and comfort in your room met your expectations. We also truly appreciate your positive remarks about the level of service you received during your stay.

Thank you once again for your kind words and high ratings across all areas. We very much look forward to welcoming you back whenever your travels bring you to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 1 year ago (25/10/2025)
Date of experience: 10/2025

Exemplary staff and exemplary cleanliness together with a good location made this an enjoyable visit.

Dear Guest,

Thank you so much for sharing your thoughts with us. It's wonderful to hear that our team and the level of cleanliness helped make your stay more enjoyable, and we're delighted that you appreciated the location as well.

We also value your comments about the room and pricing, as they help us ensure we're providing a great experience for all our guests.

Kind regards from all of us at The Churchill
No Public Name
Friends
70-79 years
Reviewed: 1 year ago (24/10/2025)
Date of experience: 10/2025

Lovely stay for my birthday really enjoyed our pod experience and thanks to Claire amazing setvice
Wonderful breakfasts

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re absolutely delighted that you chose to celebrate your birthday here and that your visit was such an enjoyable one. It’s fantastic to hear that you loved the pod experience, and we’re so pleased our team helped to make the occasion feel special for you.

It’s wonderful to know you enjoyed our breakfasts and that every part of your stay—from the comfort of your room to the standards of cleanliness and service—met your expectations. Your perfect scores across all areas are greatly appreciated by everyone here.

Thank you once again for your lovely comments. We hope to welcome you back to The Churchill for another memorable stay in the future.

Kind regards
from all of us at The Churchill
By Tilly
Couple
20-29 years
Reviewed: 1 year ago (24/10/2025)
Date of experience: 10/2025

Went for my girlfriend and i’s anniversary.
This was the second visit for me but this time we got a superior double- and we were lucky enough to get the bunker room! Really cool decor, beautifully clean. The shower was wonderful and soo nice and hot. The staff were lovely upon check in and had a nice chat with us when checking out. Didn’t try the food this time as we had reservations, but during my last stay back in 2021 the food was impeccable and judging by reviews it’s just as delicious as ever. Thanks so much for this amazing stay!
Parking was also well priced compared to any other nearby car parks and we were able to get a spot.
Hotel also felt very safe and secure with doors locked past 10pm (you can still get access if you are staying there)

Dear Tilly,

Thank you so much for choosing us again to celebrate your special anniversary with your girlfriend. It means the world to us when guests return, and it’s wonderful to hear you enjoyed the unique atmosphere of our bunker room. We're delighted that you found everything spotless and appreciated the shower and friendly welcome from our team.

It’s lovely to hear your memories of the food from your previous visit are still positive, and we hope to welcome you back for a meal next time. We’re glad you felt secure and found our parking charges reasonable, as we always aim to remain competitive with other car parks in the area.

Thank you once again for sharing your experience and for your kind words.

Kind regards
from all of us at The Churchill
By Samantha Goodchild
Couple
50-59 years
Reviewed: 1 year ago (24/10/2025)
Date of experience: 10/2025

Very friendly and a lovely atmosphere at the Churchill hotel
Great location only a short walk into the centre

Dear Samantha Goodchild,

Thank you so much for sharing your wonderful feedback following your recent stay with us.

We’re absolutely delighted to hear you enjoyed the welcoming atmosphere at The Churchill and that our team’s friendliness stood out during your visit. It’s fantastic to know you found our location ideal for exploring York, just a short stroll from the city centre.

Your perfect scores for room comfort, cleanliness, and value are truly appreciated, and we’re pleased that every aspect of your stay met your expectations. Comments like yours motivate our whole team to continue delivering a memorable experience for all our guests.

Thank you once again for your kind words. We look forward to welcoming you back to The Churchill on your next trip to York.

Kind regards
from all of us at The Churchill
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