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Public Reviews Score
89%

"Very satisfied"

Based on 9,876 reviews across 6 portals
:
By Sonia Denby
Friends
50-59 years
Reviewed: 11 months ago (21/05/2025)
Date of experience: 05/2025

Didn’t try the garden as had other plans already but would definitely try next visit. Overall experience very good.

Dear Sonia Denby,

Thank you for sharing your positive feedback with us. We are delighted to hear that your overall experience was very good and that you found our room both spacious and clean.

We look forward to welcoming you back on your next visit and hope you'll have the chance to experience our garden.

Kind regards,
from all of us at The Churchill
By Cheryl Tomany
Friends
60-69 years
Reviewed: 11 months ago (21/05/2025)
Date of experience: 05/2025

Lovely hotel with friendly, helpful staff. Thoroughly enjoyed my stay and would not hesitate to book again.

Dear Cheryl Tomany,

Thank you for sharing your wonderful experience with us. We are delighted to hear that you found our hotel and staff to be both welcoming and attentive during your stay.

We look forward to welcoming you back for another enjoyable stay in the future.

Kind regards,
John Wallace
General Manager
By Andrew Lomas
Couple
50-59 years
Reviewed: 11 months ago (21/05/2025)
Date of experience: 05/2025

Very friendly professional clean environment with excellent staff, food and drinks could not ask for more

Dear Andrew Lomas,

Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our environment friendly, professional, and clean. Your kind words about our excellent staff and your dining experience are truly appreciated.

We hope to have the pleasure of welcoming you back for another exceptional stay in the future.

Kind regards,
John Wallace
General Manager
No Public Name
Group
60-69 years
Reviewed: 11 months ago (21/05/2025)
Date of experience: 05/2025

Our stay was perfect for our honeymoon. The staff and the Prince of Wales room were exceptional. It made our special day.

Dear Joynson,

Thank you for choosing to celebrate such a joyous occasion with us. We are thrilled to hear that your stay was perfect and that the Prince of Wales room, along with our team, contributed to making your honeymoon truly special.

It's always heartwarming to know that we have been a part of memorable experiences for our guests, and your high ratings are greatly appreciated.

We hope to have the pleasure of welcoming you back for future anniversaries or any other special occasions you might celebrate.

Kind regards,
from all of us at The Churchill
No Public Name
Friends
40-49 years
Reviewed: 11 months ago (21/05/2025)
Date of experience: 05/2025

Great hotel in a fantastic location. About 20 minute walk from the station. Does have parking but this is £18 a night and there are limited spaces. Rooms were gorgeous. Shower was lovely and powerful. Will definitely stay there again. We had a lovely time!

Dear Newby,

Thank you for sharing your delightful review of your recent stay with us. We are so pleased to hear that you found our location convenient.

It’s wonderful to learn that you enjoyed our rooms and appreciated the powerful shower in your bathroom.

We are thrilled to know you had a lovely time and look forward to welcoming you back for another enjoyable stay in the future.

Kind regards,
John Wallace
General Manager
By Elsie Atwood
Alone
70-79 years
Reviewed: 11 months ago (20/05/2025)
Date of experience: 05/2025

Very nice 👍 planning to come back with family to enjoy the beautiful beer garden
Breakfast was lovely!

Dear Elsie Atwood,

Thank you for your wonderful review. We’re delighted to hear that you found your room comfortable, and the size perfectly suited your needs.

We’re pleased you enjoyed our breakfast offering and it’s great to hear you'll be returning with your family to experience our beer garden.

We look forward to welcoming you back for another delightful visit.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 11 months ago (19/05/2025)
Date of experience: 05/2025

Nice hotel well positioned close to both railway station and city centre. Good car parking but a little expensive at £18 per night. Other than that can recommend for a few nights away.

Dear Turner,

Thank you for choosing to stay with us and for sharing your feedback. We are pleased to hear that you enjoyed our location and found our team helpful during your stay. Regarding the parking charge, we strive to keep it competitive in the city centre.

We're happy that your room met your expectations, and we appreciate your preference for a bath; 50% of our bedrooms do have baths and you can contact us ahead of a future stay to express a preference.

Kind regards,
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 11 months ago (19/05/2025)
Date of experience: 05/2025

Room 139 was a bit dungeony, restaurant was nice. Forgot toothbrush which was kindly sent to our house

Dear Arrowsmith,

Thank you for taking the time to share your feedback with us.

We are pleased to hear that you enjoyed the restaurant during your stay. Additionally, we are glad that we could assist you by sending your forgotten toothbrush to your home. Our aim is to make our guests' experiences as convenient as possible.

Thank you once again for your review. We look forward to welcoming you back for an even more pleasant stay in the future.

Kind regards,
John Wallace
General Manager
No Public Name
Couple
70-79 years
Reviewed: 11 months ago (19/05/2025)
Date of experience: 05/2025

The hotel food offering has declined I'm over the 20 years we have been going. Limited choice and getting expensive. English breakfast was poor with bacon way, way overcooked to the point of being inedible.

Dear Faulkner,

Thank you for your loyalty over the years and for sharing your feedback with us. We appreciate your long-standing relationship with our hotel and are saddened to hear that your recent experience with our food offerings did not meet your expectations.

We're sorry to learn that the breakfast, particularly the bacon, was not to your liking. It is disappointing to know that this aspect of our service fell short, especially when food quality is something we strive to uphold. Your comments will be shared with our kitchen team.

Despite this, we are pleased to see that you found our rooms, location, and service satisfactory. We value the input of our guests and will continue to work on enhancing the aspects of our offerings that can be improved.

Thank you once again for your feedback, and we hope to have the opportunity to welcome you again.

Kind regards
from all of us at The Churchill
No Public Name
Alone
70-79 years
Reviewed: 11 months ago (15/05/2025)
Date of experience: 05/2025

Lovely friendly staff & I felt comfortable as a solo traveller.
The room was perfect for my overnight stay

Dear Timson,

Thank you for your kind review. We are pleased to hear that you felt at ease during your stay with us and appreciated the friendliness of our staff.

It is wonderful to know that the room met your expectations and was well-suited for your visit. Your feedback is invaluable to us, and we are glad to have been able to provide you with a pleasant experience.

We hope to welcome you back in the future for another enjoyable stay.

Kind regards,
John Wallace
General Manager
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