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Public Reviews Score
89%

"Very satisfied"

Based on 9,842 reviews across 6 portals
:
By Tony Collins
Couple
60-69 years
Reviewed: 11 months ago (24/09/2025)
Date of experience: 09/2025

This was our second visit this year, and we have already re-booked for November, which indicates how we feel.

Dear Tony Collins,

Thank you so much for your lovely feedback and for choosing to return to The Churchill for another visit this year.

It’s truly heartening to know that you’ve already booked your next stay with us—it’s the best compliment we could hope for and we’re grateful for your continued support. We’re thrilled that our location, service, and overall comfort made a positive impression again.

Thank you once again for sharing your thoughts with us. We look forward to welcoming you back in November and hope your next stay is just as enjoyable.

Kind regards
from all of us at The Churchill
No Public Name
Family
60-69 years
Reviewed: 11 months ago (24/09/2025)
Date of experience: 09/2025

We loved our stay, everywhere nice staff and it is nice the Churchill Hotel houses everything you need. And just a few minutes walk away from the centre of York.

Dear Guest,

Thank you very much for sharing your lovely feedback following your recent stay with us.

Thank you again for your thoughtful review and high ratings across the board. We hope to welcome you back to The Churchill whenever your travels bring you to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 11 months ago (22/09/2025)
Date of experience: 09/2025

Pleasant stay but a bit costly on car parking. Staff where great though wherever we went. The beer garden was excellent.

Dear Guest,

Thank you very much for taking the time to share your thoughts after your recent stay with us.

We’re delighted to know you found the team friendly and helpful throughout your visit, and it’s wonderful to hear that our beer garden left such a positive impression. It means a lot to us that you enjoyed the atmosphere and hospitality, and we’re pleased that cleanliness and comfort met your expectations.

With regard to the cost of parking, we appreciate your feedback and understand that it can feel a bit expensive. In the centre of York, very few hotels are able to offer complimentary parking, and we do strive to keep our charges competitive for this location.

Thank you again for your honest comments and for letting us know both what you enjoyed and where we might improve. We look forward to welcoming you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
By Lindsay
Couple
40-49 years
Reviewed: 11 months ago (21/09/2025)
Date of experience: 09/2025

We love this hotel, and enjoyed our last minute overnight stay.
We are already booked in again for Xmas with our family.

I was just slightly disappointed at the cost of the parking.

Dear Lindsay,

Thank you so much for sharing your feedback following your recent stay with us.

We’re absolutely delighted to hear that you enjoyed your last-minute visit and that you’ve already chosen to return with your family over the festive season. It’s wonderful to know our location so close to the centre, as well as the comfort, cleanliness, and service, all made such a positive impression.

We do understand your feelings about the parking charges. Free parking is quite rare in the centre of York, and we do our best to ensure our rates remain in line with other hotels in the area. We truly appreciate you sharing your perspective, as it’s important for us to hear how we can continue to improve our guests’ experience.

Thank you again for your thoughtful review and high ratings across the board. We look forward to welcoming you and your family back for Christmas and hope your next stay is just as enjoyable.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 11 months ago (21/09/2025)
Date of experience: 09/2025

Loved our stay, the bed was super, very comfortable which made for a good night’s sleep. Easy to walk to town and back.
We would recommend to everyone!

Dear Guest,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that you found the bed so comfortable and enjoyed a restful night’s sleep. It’s also great to know that our convenient location made it easy for you to explore York and that you appreciated the room’s size and city views.

It’s wonderful to read your comments about our helpful and friendly team—your kind words mean a lot to everyone here. We’re glad you soon felt at home, even with the nearby trains.

Thank you once again for your lovely review and for recommending us to others. We hope to welcome you back to The Churchill whenever you visit York again.

Kind regards
from all of us at The Churchill
By Sonia
Couple
60-69 years
Reviewed: 11 months ago (21/09/2025)
Date of experience: 09/2025

Can not wait to visit again, friendly and informative staff. Clean comfortable room. Would definitely recommend this hotel. Quick and easy check-in

Dear Sonia,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re absolutely delighted to hear that our team made you feel welcome and well-informed, and that you found your room clean and comfortable throughout your visit. It’s fantastic to know that the check-in process was straightforward and efficient, and that our location near the city centre and railway station made your stay even more convenient.

Your warm recommendation and perfect scores across all aspects mean a great deal to us. It’s lovely to know that your experience with us has inspired you to plan another visit, and we truly look forward to welcoming you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
By Mr & Mrs Chudleigh
Couple
50-59 years
Reviewed: 11 months ago (20/09/2025)
Date of experience: 09/2025

Very enjoabe stay! Made to feel welcome the moment we arrived, loved Ian on reception, very entertaining chap and very helpfull too. There was another lovely aldy on reception also, but i did not catch her name. We will return for another stay, we absolutly ;oved the character and charm of the place.

Dear Mr & Mrs Chudleigh,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re absolutely delighted to hear that you felt so warmly welcomed from the moment you arrived, and it’s fantastic to know that our reception team made such a memorable impression during your visit. It's always lovely to hear when our staff help to create such a positive and enjoyable experience.

It’s also great to know that the unique character and charm of the hotel contributed to your enjoyment, and that you appreciated the spotless condition of your room, as well as our convenient location just a short stroll from the town centre.

Thank you once again for your glowing review and perfect ratings. We truly look forward to welcoming you back to The Churchill for another memorable stay in the future.

Kind Regards
John Wallace
General Manager
By Stephen Park
Couple
60-69 years
Reviewed: 11 months ago (20/09/2025)
Date of experience: 09/2025

Was an excellent stay well priced and the staff were very good and attentive. Food on offer at breakfast was excellent and served to you was a lovely change

Dear Stephen Park,

Thank you so much for taking the time to share your experience following your recent stay with us.

We’re delighted to hear that you found your visit to be excellent and appreciated the value for the size of the room. It’s wonderful to know that our team made you feel well looked after throughout your time here, and your kind words about their attentiveness mean a great deal to everyone.

It’s also lovely to hear you enjoyed the breakfast, particularly having it served to you—a change we’re glad you appreciated. Your compliments on the spotless rooms and central location are much appreciated.

Thank you again for your thoughtful review and perfect ratings across the board. We hope to welcome you back to The Churchill for another memorable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 11 months ago (19/09/2025)
Date of experience: 09/2025

We found ourselves unexpectedly stranded in York for the evening, with no change of clothing or toiletries. We managed to get a room at the Churchill through Booking.com, and found ourselves treated so well by the desk staff (Ian), that our evening became a most pleasant adventure instead of just a stop on a trip. The food and accomodations were amazing, and the service stellar. Ian even made sure that we had toothbrushes and a VERY nice room. This is a gem of a hotel, with amazing staff!

Dear Guest,

Thank you so much for sharing your wonderful experience following your unexpected stay with us.

We’re truly delighted to hear that our team helped turn an unplanned evening into a memorable and positive adventure for you. It’s fantastic to know you felt so warmly welcomed and well looked after from the moment you arrived, especially given the circumstances. We’re also really pleased that your room and the amenities provided, including the extra touches, were just what you needed.

Thank you again for your glowing feedback and five-star ratings across the board. We hope to welcome you back to The Churchill for another exceptional stay in the future.

Kind regards
from all of us at The Churchill
By How
Couple
60-69 years
Reviewed: 11 months ago (19/09/2025)
Date of experience: 09/2025

Good location to walk into town. Welcoming and helpful staff. Clean throughout. Great atmosphere, felt comfortable and relaxed. Would definitely stay again.

Dear How,

Thank you so much for sharing your feedback. We're delighted to hear you enjoyed our location, friendly team, and the clean, comfortable atmosphere. It’s wonderful to know you felt at ease and relaxed during your visit. We truly appreciate your kind words and hope to welcome you back again soon.

Kind regards
from all of us at The Churchill
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