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Public Reviews Score
89%

"Very satisfied"

Based on 9,843 reviews across 6 portals
:
No Public Name
Business
40-49 years
Reviewed: 11 months ago (11/09/2025)
Date of experience: 09/2025

Wonderful greeting and on-going customer service with both Rachel and Ian. The lady working in the atrium/restaurant didn't quite mirror the same professional and warm approach.

Dear Guest,

Thank you very much for taking the time to share your experience following your recent visit.

It’s such a pleasure to know that you received a warm welcome and attentive service during your stay, and we’re delighted that our team helped to make your visit feel special from the start.

We also appreciate your honest feedback about your experience in the atrium and restaurant area. We're sorry to hear that the service there didn't quite match the high standard set elsewhere, and we will certainly take your comments on board as we strive to ensure consistency in our hospitality throughout your visit.

Thank you once again for your thoughtful review. We hope to welcome you back to The Churchill on your next trip to York.

Kind regards
from all of us at The Churchill
By Catherine
Couple
20-29 years
Reviewed: 11 months ago (11/09/2025)
Date of experience: 09/2025

Pretty good stay, nice staff and great location. They were flexible with the paid parking too - arriving early and leaving later for free. One main thing is that you send me far too many emails. For one hotel stay, to get over 16 emails (yes, I counted) is just very annoying and ridiculous.

Dear Catherine,

Thank you for taking the time to share your feedback following your recent stay with us.

We’re really glad to know you found our team welcoming and enjoyed the convenience of our location. It’s also great to hear that you appreciated our flexible approach with parking, making it easier for you to arrive and depart at your leisure.

We also appreciate you raising the concern about the high volume of emails you received. We understand how frustrating it can be to receive what feels like an excessive number of communications, and I want to thank you for drawing this to our attention.

Thank you once again for your honest review and for highlighting the positives as well as areas for us to improve. Your feedback is truly valuable as we strive to create a better experience for all our guests.

Kind regards
from all of us at The Churchill
By Anon
Friends
30-39 years
Reviewed: 11 months ago (11/09/2025)
Date of experience: 09/2025

Very satisfied for the type of trip. Would definitely stay again. Well located to everything but a lovely peaceful area.

Dear Anon,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re truly delighted to know that our quiet yet convenient location added so much to your experience, allowing you both easy access to the attractions and a peaceful place to unwind.

Thank you once again for your kind words and letting us know you would happily return. We look forward to welcoming you back to The Churchill for another enjoyable stay whenever your travels next bring you to York.

Kind regards
from all of us at The Churchill
By Lisa
Couple
60-69 years
Reviewed: 12 months ago (10/09/2025)
Date of experience: 09/2025

Fantastic stay in York. Hotel was very well located for visiting the many attractions.
Upgraded room was spacious and bathroom was modern and clean.
Room would have benefited from a safe.

Dear Lisa,

Thank you so much for taking the time to share your thoughtful feedback following your recent stay with us.

We're absolutely delighted to hear that you had such a fantastic visit to York and that our location made it easy for you to explore the city's many attractions.

We’re grateful for your suggestion regarding the addition of a safe in the room.

Thank you once again for your kind words and top scores across all areas. We hope to have the pleasure of welcoming you back to The Churchill on your next trip to York.

Kind regards
from all of us at The Churchill
By I Douglas
Couple
70-79 years
Reviewed: 12 months ago (09/09/2025)
Date of experience: 09/2025

Delightful staff, good food, great location. All in all we had a grand time in York. The Churchill is to be recommended overall .

Dear I Douglas,

Thank you so much for sharing your lovely feedback with us. We're pleased you enjoyed our welcoming team, tasty food, and our convenient location – it means a lot to know we contributed to a memorable stay in York. Your kind recommendation is greatly appreciated.

We hope to see you again soon.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 12 months ago (09/09/2025)
Date of experience: 09/2025

Great, except there is a bit of a damp smell in the bunker - maybe from the bathroom door/shower. Hard to get air in and out of this room, loved staying in it, but would have been better with more air circulating.

Dear Guest,

Thank you very much for sharing your feedback following your recent stay with us.

We’re delighted to know that you loved your time in the bunker room and truly appreciated your top scores across our rooms, location, cleanliness, service, and value.

We also acknowledge your comments about the damp smell and the challenges with air circulation in this particular room.

Thank you once again for your thoughtful review. We hope to welcome you back to The Churchill for another great stay in the future.

Kind regards
from all of us at The Churchill
By Chris Compton
Family
60-69 years
Reviewed: 12 months ago (08/09/2025)
Date of experience: 09/2025

Excellent, The Staff were outstanding, The location is Ideal for walking into York. We had a wonderful stay and we will be returning.

Dear Chris Compton,

Thank you so much for sharing your wonderful feedback following your recent stay with us.

We’re genuinely delighted to hear that you found the team outstanding and that our location made it easy for you to enjoy the best of York on foot. It’s fantastic to know your room was comfortable and spotless, and that these details helped make your visit special.

Kind regards
from all of us at The Churchill
By John Rubinstein
Couple
60-69 years
Reviewed: 12 months ago (08/09/2025)
Date of experience: 09/2025

Fabulous hotel in a great location.
We were upgraded to the bridal suite which was absolutely brilliant.

Dear John Rubinstein,

Thank you so much for sharing your wonderful feedback following your recent stay with us.

It’s fantastic to hear how much you enjoyed our hotel’s location and that you were pleased with your room, especially having been upgraded to the bridal suite.

Thank you once again for your kind words. We hope to have the pleasure of welcoming you back to The Churchill for another memorable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 12 months ago (08/09/2025)
Date of experience: 09/2025

Very pleasant, nice location and loved the overall look and feel of the hotel. I would recommend the Churchill to friends.

Dear Guest,

Thank you so much for sharing your feedback following your recent stay with us.

We're delighted to hear that you enjoyed the hotel's atmosphere and appreciated the convenient location. Your recommendation to friends is incredibly valued, and your high marks for service, room comfort, and cleanliness are truly appreciated by the whole team.

Thank you again for your thoughtful comments. We hope to have the pleasure of welcoming you back to The Churchill whenever your travels next bring you to York.

Kind regards
from all of us at The Churchill
By John and Sandy Cummins
Couple
70-79 years
Reviewed: 12 months ago (08/09/2025)
Date of experience: 09/2025

We enjoyed the experience. The only complaint would be the shower.It was very poor water pressure and the floor was very slippery when wet. A slip proof mat required and even a grab rail. I would consider returning to the hotel if this was addressed.

Dear John and Sandy Cummins,

Thank you so much for taking the time to share your feedback following your recent visit.

It's wonderful to hear that you enjoyed your experience overall, and we really appreciate your kind words about the hotel’s location, the high level of cleanliness, and the service from our team. Knowing that these aspects of your stay made a positive impression is very rewarding for us.

I'm sorry to learn that your experience with the shower did not meet your expectations. We do have non slip mats and additional grab handles available on request either through our guest app or by asking at reception.

Thank you again for your thoughtful review and for mentioning you would consider returning in the future. We hope to have the opportunity to welcome you back for an even more enjoyable stay.

Kind regards
from all of us at The Churchill
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