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Public Reviews Score
89%

"Very satisfied"

Based on 9,843 reviews across 6 portals
:
By Malcolm Brook
Couple
80+ years
Reviewed: 12 months ago (03/09/2025)
Date of experience: 09/2025

Very enjoyable. The radio decided to spring to life in the middle of the night twice! We didn't particularly love the bar, not very cosy!

Dear Malcolm Brook,

Thank you very much for taking the time to share your feedback following your recent stay with us.

Kind Regards
John Wallace
General Manager
By circasco
Family
50-59 years
Reviewed: 12 months ago (03/09/2025)
Date of experience: 08/2025

Le aspettative erano alte (leggendo la presentazione sul sito), in concreto è stata un po' una delusione, ci si aspetta di più e di meglio da un 4*

Dear circasco,

Thank you for taking a moment to leave your feedback about your recent visit.

We are sorry to hear that the experience did not quite meet your expectations.

We truly appreciate your honest review and hope there might be an opportunity to welcome you back in the future, so we can provide you with a more positive experience.

Kind regards
from all of us at The Churchill
By Conrado
Couple
50-59 years
Reviewed: 12 months ago (02/09/2025)
Date of experience: 08/2025

Excelent!!! Great location, Great service, great coffee!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Dear Conrado,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear how much you enjoyed our central location and the service provided by our team. It’s wonderful to know that you appreciated the quality of the coffee as well.

Your high marks for cleanliness, service, and value are genuinely appreciated, and your comments are a great encouragement for our team.

Thank you again for your lovely review. We hope to welcome you back to The Churchill for another great visit in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 12 months ago (02/09/2025)
Date of experience: 08/2025

We very much enjoyed our visit here. Room was lovely, staff was very helpful and we appreciated the convenience of the valet parking to deal with our hire car. The location was perfect for yes - out of the crowded center of Bath, but within easy walking distance of shopping, dining and tourist locations. Highly recommend the Churchill!!

Dear Guest,

Thank you so much for taking the time to share your lovely feedback following your recent stay with us.

We’re absolutely delighted to hear that you enjoyed your visit and that your room met your expectations.

Kind regards
from all of us at The Churchill
By Maxine Impey
Couple
60-69 years
Reviewed: 12 months ago (31/08/2025)
Date of experience: 08/2025

Very nice place and would visit again near to town centre and all amenities staff very friendly and polite did have a sharing platter, which was very nice

Dear Maxine Impey,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We're delighted to hear that you enjoyed your visit and found our location so convenient for exploring York’s town centre and amenities. It’s wonderful to know you appreciated the warm and friendly nature of our team and felt so welcome throughout your stay.

We're also pleased that you enjoyed the sharing platter and found everything to be clean and great value. Your kind comments mean a lot to everyone here.

Thank you again for your lovely review. We would be thrilled to welcome you back the next time you visit York.

Kind regards
from all of us at The Churchill
By John
Couple
30-39 years
Reviewed: 12 months ago (31/08/2025)
Date of experience: 08/2025

Great location and extremely friendly staff. Room was very hot and not able to sleep. Would go back in the winter only

Dear John,

Thank you very much for sharing your feedback following your recent stay with us.

We are delighted to hear that you enjoyed our central location for exploring York and that our team’s friendly approach made a positive impression during your visit. Your kind comments about our staff and service are truly appreciated by everyone here.

I am sorry to learn that the temperature of your room made it difficult for you to rest comfortably. We understand how important a good night’s sleep is, and while we provide fans to help keep things cool during warmer periods, we appreciate that this doesn’t always provide complete relief in hot weather. Your feedback is extremely valuable as we continue to look at ways to improve comfort for our guests, especially during the summer months.

Thank you again for your honest review and for letting us know you might consider returning during the cooler season. We hope to have the opportunity to welcome you back and provide an even more enjoyable experience next time.

Kind regards
from all of us at The Churchill
By Julie Mathews
Family
60-69 years
Reviewed: 12 months ago (30/08/2025)
Date of experience: 08/2025

This was my second time and was a bit disappointed. Food did not meet my expectation . Too spicy salad included in the main dish with no warning offered in the description of the meal beforehand. I was not able to eat anymore as it practically burned my mouth. My husband ordered a rissoto dish that tasted like and have the consistency of mushy peas. We’d love to stay there again. However, we will stay clear of the disappointing restaurant.

Dear Julie Mathews,

Thank you very much for sharing your feedback and for deciding to return to stay with us. It means a lot to know you value our location for its convenience to York’s attractions, and that you found the cleanliness and overall comfort of your room up to standard.

We’re genuinely sorry to hear that your dining experience left you disappointed on this occasion. Your comments about the unexpectedly spicy salad, and the risotto not meeting your husband’s expectations, are appreciated and will be shared with our kitchen team. We understand how important clear menu descriptions are, especially concerning spiciness or key ingredients, and your comments will help us review how we present our dishes and improve guests’ experience in the future.

Thank you once again for your honest feedback and for highlighting the aspects of your stay that you enjoyed. Your willingness to return despite your recent experience is truly valued, and we do hope we’ll have the opportunity to welcome you back again for a more enjoyable visit.

Kind Regards
John Wallace
General Manager
By Helen
Family
50-59 years
Reviewed: 12 months ago (30/08/2025)
Date of experience: 08/2025

It was a wonderful place to stay with really exceptional staff. We were looked after with such care and kindness. Thank you

Dear Helen,

Thank you so much for sharing your feedback following your recent stay with us.

We are absolutely delighted to hear that you found our team to be so caring and attentive during your visit. It means a lot to know you felt well looked after, and your kind words will be shared with everyone here.

It’s wonderful to know that our central location suited your needs perfectly and that the cleanliness of the hotel stood out to you. We are also pleased that you enjoyed your room and rated your stay so highly overall.

Thank you again for choosing The Churchill and for taking the time to leave such thoughtful feedback. We hope to welcome you back for another memorable stay whenever your travels next bring you to York.

Kind regards
from all of us at The Churchill
By Sharron
Couple
50-59 years
Reviewed: 12 months ago (30/08/2025)
Date of experience: 08/2025

Amazing!! Fabulous customer service, fabulous room with attention to detail! Beautiful setting in a great City 5*

Dear Sharron,

Thank you so much for your wonderful feedback following your recent stay with us.

We’re absolutely delighted to hear that you enjoyed your room and appreciated the attention to detail throughout your visit. It means a lot to know that our team's dedication to excellent service helped make your experience truly memorable.

We’re also pleased that the setting and location stood out during your time in York. Your perfect scores in every category are warmly appreciated by everyone here.

Thank you once again for your kind words and for choosing The Churchill. We would be thrilled to welcome you back for another five-star stay whenever you return to this beautiful city.

Kind regards
from all of us at The Churchill
By Callum Barton
Family
30-39 years
Reviewed: 12 months ago (30/08/2025)
Date of experience: 08/2025

We had a fantastic stay overall, very pleased with our room and the hotel in general, very glad we chose to stay at the churchill. The staff and hotel overall were excellent, no complaints whatsoever.

Dear Callum Barton,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us, especially on such a special occasion as your wedding night.

Thank you once again for choosing The Churchill for your wedding celebrations. We wish you both all the best for the future, and we hope to welcome you back for many more memorable occasions in York.

Kind regards
from all of us at The Churchill
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