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Public Reviews Score
89%

"Very satisfied"

Based on 9,853 reviews across 6 portals
:
By Vicki Turner
Family
70-79 years
Reviewed: 12 months ago (30/06/2025)
Date of experience: 06/2025

A really enjoyable week end break for myself and my granddaughter .The only issue we had was how warm it was in our room.Luckily we had a fan otherwise sleeping would have been unpleasant.I realise this is a listed building so there are restrictions.We were on the ground floor by the car park so couldn't open the windows.

Dear Vicki Turner,

Thank you very much for sharing your thoughts about your recent weekend break with us. It’s wonderful to hear that you and your granddaughter enjoyed your time together, and that our location made getting around the city so convenient.

I completely understand how uncomfortable a warm room can feel, especially when opening the window isn’t an option due to your room's ground floor position and the building’s listed status. Your feedback is very valuable, and I’m glad you had a fan to help with your comfort.

We truly appreciate your kind words about the cleanliness and service, and we hope to have the pleasure of welcoming you both again in the future.

Kind regards
from all of us at The Churchill
By Grace
Family
20-29 years
Reviewed: 12 months ago (30/06/2025)
Date of experience: 06/2025

Overall we had a great time and everyone loved it. I think the staff could have been a bit more friendly but it was a busy weekend so we can understand

Dear Grace,

Thank you very much for sharing your experience with us. We are truly pleased to hear that you and your group had a wonderful stay and enjoyed the excellent location for exploring the centre, as well as the comfort of your room.

We appreciate your understanding regarding the service during a particularly busy weekend. Your feedback is invaluable as we strive to create a warm and welcoming atmosphere for every guest.

We’re glad you found everything to your satisfaction and that pricing met your expectations, even if slightly above the usual. Thanks again for your thoughtful comments.

Kind Regards
John Wallace
General Manager
No Public Name
Couple
50-59 years
Reviewed: 12 months ago (30/06/2025)
Date of experience: 06/2025

Good value for money. Would stay again.
Beer garden we'll kept. Staff helpful and worked very hard.

Dear Fraser,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that you felt you received excellent value and that our location made it easy for you to enjoy the centre of York. It’s wonderful to know that the cleanliness of the hotel and the upkeep of the beer garden left such a positive impression on you.

Your kind comments about our team’s hard work and helpfulness mean a lot to us. We always aim to provide a welcoming environment and it’s fantastic to know that this made a difference during your visit.

Thank you again for your lovely review and your intention to stay with us again. We look forward to welcoming you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
By Paul Sadler
Couple
50-59 years
Reviewed: 12 months ago (30/06/2025)
Date of experience: 06/2025

A lovely, restful stay. The staff from Reception to Restaurant to Beer Garden were friendly, professional and a credit to a fine hotel.
Thank you to all staff the Churchill!

Dear Paul Sadler,

Thank you so much for taking the time to share your excellent feedback following your recent stay with us.

We are delighted to hear that you enjoyed such a restful visit and that our team across Reception, the Restaurant, and the Beer Garden made a positive impression with their warmth and professionalism. It truly means a lot to have our staff recognised for their efforts, and your appreciation will be shared with everyone here.

Kind regards
from all of us at The Churchill
By Timothy Shackley
Family
60-69 years
Reviewed: 1 year ago (29/06/2025)
Date of experience: 06/2025

Very good . Lovely large room . Exceptional breakfast. Very helpful staff giving us lots of local information

Dear Timothy Shackley,

Thank you so much for taking the time to share your thoughts following your recent stay with us.

We’re absolutely delighted to hear that you enjoyed your spacious room and that breakfast made such a positive impression.

Thank you once again for your lovely feedback and high ratings across all aspects of your stay. We hope to have the pleasure of welcoming you back to The Churchill for another enjoyable visit in the future.

Kind regards
from all of us at The Churchill
By Mark and Susan Hankey
Couple
60-69 years
Reviewed: 1 year ago (28/06/2025)
Date of experience: 06/2025

From check in to a drink in the bar and then in the restaurant the service was excellent. All staff we encountered were pleasant and helpful.

Dear Mark and Susan Hankey,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

It’s fantastic to hear that our team made such a positive impact on your visit, from the moment you arrived right through your experiences in the bar and restaurant. We're truly pleased that you found everyone to be pleasant and helpful, as creating a welcoming atmosphere is always our aim.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 1 year ago (27/06/2025)
Date of experience: 06/2025

Very excellent. Would recommend, other people to stay here, & the staff are very knowledgeable, helpful & accommodating.

Dear Anne,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re absolutely delighted to hear that you found our hotel to be such a great choice and that our knowledgeable, helpful, and accommodating team helped make your visit particularly enjoyable.

Thank you once again for your kind words and your recommendation. We hope to have the pleasure of welcoming you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 1 year ago (27/06/2025)
Date of experience: 06/2025

This was our third visit to The Churchill,we did not use the restaurant or the beer garden this time but have used them previously.The paint in the bathroom could do with redoing .One of the chairs in the room was broken (we did report it). And the curtains were faded, so just a few small things we noticed.Overall we love the hotel .

Dear Devaney,

Thank you so much for returning to The Churchill and for taking the time to share your feedback with us.

We're delighted to know that you continue to enjoy your stays here and that the service, cleanliness, and overall experience have made you feel so at home. It means a great deal to us that you chose to visit for a third time, and your positive comments are truly appreciated.

We also want to thank you for letting us know about the bathroom paint, the chair in your room, and the faded curtains. Your observations are so helpful, and rest assured these small details will be addressed, as we’re always looking for opportunities to improve our guests’ comfort.

Thank you again for your loyalty and for your thoughtful review. We look forward to welcoming you back for another enjoyable stay.

Kind regards
from all of us at The Churchill
No Public Name
Friends
30-39 years
Reviewed: 1 year ago (26/06/2025)
Date of experience: 06/2025

The hotel was perfect for our needs and very comfortable. We enjoyed the beer garden, and also the easy access to the train was key as we had planned several day trips.

Dear Taline,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We're delighted to hear that the hotel provided the perfect base for your trip and that you found it both comfortable and well-suited to your needs. It's wonderful to know you enjoyed relaxing in the beer garden and that our location, especially the proximity to the train station, made getting around York and planning your day trips so easy.

Your kind words about the cleanliness, service, and value truly mean a great deal to our whole team. Feedback like yours highlights what we strive for every day—making sure each guest feels right at home while experiencing all that York has to offer.

Thank you again for your lovely comments. We look forward to the pleasure of welcoming you back for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
By Fiona Van Der Nest
Couple
50-59 years
Reviewed: 1 year ago (26/06/2025)
Date of experience: 06/2025

We stayed as guests twice in two weeks. Helpful and friendly staff. Very welcoming. Its a lovely hotel, parking facilities on site. Would definitely return again for a stay.

Dear Fiona Van Der Nest,

Thank you so much for sharing your lovely feedback following your recent stays with us.

We’re absolutely delighted to read that you found our team to be both helpful and welcoming each time you visited. It’s wonderful to hear that you enjoyed the comfort and quality of your room, particularly the Prince of Wales, and that its high standard of cleanliness made a positive impression.

Thank you once again for your kind words and for choosing to stay with us twice in such a short period—it means a great deal to all of us. We very much look forward to welcoming you back for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
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