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Public Reviews Score
89%

"Very satisfied"

Based on 9,853 reviews across 6 portals
:
By Bailey
Couple
50-59 years
Reviewed: 1 year ago (22/06/2025)
Date of experience: 06/2025

The welcome was absolutely wonderful (a gentleman checked us in)
The hotel room and ambiance of the whole hotel was beautiful although a fan may have been beneficial
The food on the first night wasn’t good
The trifle didn’t taste good. The steak very grisly. The thermadore rarebit wasn’t good ( but that was due to personal taste)
We would stay again but eat out for all meals.

Dear Bailey,

Thank you for taking the time to share your feedback following your recent stay with us.

We're really pleased to hear that you received such a warm welcome when you arrived, and that the gentleman who checked you in helped set the tone for your stay. It's great to know you found your room comfortable and appreciated the overall ambiance of the hotel. We're also glad you enjoyed our central location and found everything to be spotless during your visit.

We’re sorry to hear that your dining experience didn’t quite meet your expectations, especially with the trifle and steak. We do take guest feedback on board, and your comments will be shared with our kitchen team so we can continue to improve. We also appreciate your thoughts on breakfast pricing and understand this affected your overall impression of the meals.

Thank you once again for your honest review. We hope that on your next visit, we can make your experience even more enjoyable from start to finish.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 1 year ago (22/06/2025)
Date of experience: 06/2025

Excellent all round. Staff extremely helpful and friendly.
Hotel close to city centre(a 10 minute walk)
and all the attractions we wanted to see.

Dear Brown,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that our team made a positive impression with their friendly and helpful approach, and that you found our convenient location ideal for exploring the city’s main attractions. It’s wonderful to know that the comfort and cleanliness of your room, as well as the level of service you received, all contributed to a memorable visit.

Your high ratings and kind words truly mean a lot to us. Thank you once again for your lovely feedback—we hope to welcome you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
By Christine Reid
Couple
60-69 years
Reviewed: 1 year ago (22/06/2025)
Date of experience: 06/2025

Perfect place to stay for a mini city break. Could have done with a wardrobe rather than the rack for all out clothes.

Dear Christine Reid,

Thank you so much for sharing your feedback following your recent visit. We’re delighted to hear that you found our hotel to be the perfect base for your city break, and it’s wonderful to know you enjoyed the pleasant walk into York through the park.

We truly appreciate your high ratings across all aspects, from the comfort and cleanliness of your room to the service you received and the value for money. It’s especially rewarding to know you felt your stay offered great quality at a fair price.

Thank you as well for your thoughts regarding the storage options in your room.

We hope to welcome you back for another lovely break in York soon.

Kind regards
from all of us at The Churchill
By Don
Couple
60-69 years
Reviewed: 1 year ago (22/06/2025)
Date of experience: 06/2025

Lovely Hotel
Close to centre
Friendly staff
Clean and comfortable.
Couldn't ask fir more from 2 day stay.

Dear Don,

Thank you ever so much for taking the time to share your feedback following your recent stay with us.

We’re thrilled to hear that you enjoyed our convenient location close to the Minster and city centre, and that our team’s friendly approach made you feel so welcome. It’s wonderful to know you found your room clean and comfortable—your excellent ratings across all aspects of your visit are greatly appreciated.

It means a lot to us to know that we were able to provide just what you were looking for over your two days here. Thank you again for your kind words. We hope to welcome you back for another great stay in the future.

Kind regards
from all of us at The Churchill
By Malcolm
Couple
70-79 years
Reviewed: 1 year ago (22/06/2025)
Date of experience: 06/2025

A lovely relaxing break so central for all York amenities.
York Minster shopping and cafes etc
Next break will try one of the river
cruises

Dear Malcolm,

Thank you so much for sharing your thoughts following your recent stay. It's wonderful to know you had a restful and enjoyable time, especially with our central location making it easy to explore everything York has to offer.

We really appreciate your high ratings and look forward to welcoming you again for further adventures in the city.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 1 year ago (22/06/2025)
Date of experience: 06/2025

Fantastic location with quality facilities and customer friendly staff
Restaurant had excellent value and quality of food

Dear Rafferty,

Thank you very much for taking the time to share your feedback following your recent stay with us.

It’s wonderful to hear that our central location made exploring the city centre easy for you and that our facilities and welcoming team helped make your visit so enjoyable. We’re delighted that the restaurant stood out for its combination of great value and high-quality dishes—comments like these mean a great deal to our kitchen and service teams.

We truly appreciate your high marks across all areas, from your room comfort to the cleanliness and service you received. Thank you again for your kind words and recommendation. We hope to welcome you back for another memorable stay soon.

Kind regards
from all of us at The Churchill
No Public Name
Family
40-49 years
Reviewed: 1 year ago (22/06/2025)
Date of experience: 06/2025

Very pleasant stay. Beautiful hotel, with a very nice bear garden. Best breakfast I've had in any hotel in Britain!

Dear Holmqvist Larsson,

Thank you so much for sharing your lovely feedback with us. We are delighted to hear you enjoyed your time at our hotel and especially appreciated our beer garden and breakfast—your compliments truly mean a lot to the team.

We hope to welcome you again for another memorable stay in York.

Kind regards
from all of us at The Churchill
No Public Name
Family
40-49 years
Reviewed: 1 year ago (21/06/2025)
Date of experience: 06/2025

The hotel was recommended by 2 separate people so I’m sad it was so disappointing. It’s looking worn down in the guest areas and our room was very poor. So poor I actually wondered if they had given us a room that wasn’t actually supposed to be stayed in.

Dear Bathie,

Thank you for taking the time to share your feedback following your recent stay with us.

We’re genuinely sorry to hear that your experience did not live up to the positive recommendations you received, and that you found both the guest areas and your room to be below expectations. It’s disappointing to learn that the standard of your room in particular led to such frustration, especially when it should have been a key part of a comfortable and welcoming visit.

Your comments are important and will certainly be shared with our team as we strive to maintain and improve the quality of both our facilities and guest experience. We do appreciate your remarks about our location and the high level of cleanliness, but we regret that these positives were outweighed in your overall impression.

Thank you again for your honest feedback. We hope you might consider giving us another opportunity in the future to provide you with a much improved visit.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 1 year ago (19/06/2025)
Date of experience: 06/2025

Had the pizza, very tasty in a lovely garden setting. Rooms clean. Staff friendly especially the reception staff. A mind full of info and even had earplugs!! ( For hubby's beer snoring).

Dear Fiona Dawn,

Thank you so much for taking the time to leave your feedback following your recent stay with us.

We’re absolutely delighted to hear that you enjoyed our pizza in the garden – many guests love relaxing in that space and it’s wonderful to know it made an impression. It’s great to see your positive comments about the cleanliness of your room and the friendliness of our team, especially at reception. We always aim to make our guests feel welcome and well looked after, so we’re glad you appreciated all the little touches – including the earplugs for your husband’s “beer snoring”!

Your fantastic ratings across every aspect of your visit, from our convenient location to the quality of service and value, really mean a lot to us. Thank you again for sharing your thoughts. We hope to welcome you back for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 1 year ago (18/06/2025)
Date of experience: 06/2025

Really enjoyable looking forward to staying again. Room comfortable. Staff very friendly and professional.

Dear Epton,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that you had such an enjoyable experience and that you’re already looking forward to your next visit. It’s great to know that you found your room comfortable and appreciated the high standard of cleanliness in both your room and bathroom.

Thank you again for your kind comments and excellent ratings. We hope to welcome you back for another memorable stay soon.

Kind regards
from all of us at The Churchill
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