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Public Reviews Score
89%

"Very satisfied"

Based on 9,843 reviews across 6 portals
:
By Tracey Dunn
Couple
60-69 years
Reviewed: 1 year ago (22/08/2025)
Date of experience: 08/2025

We booked through booking.com for a long weekend in celebration of my husbands birthday. Upon arrival we discovered our room was not what we were expecting, this was down to us not understanding the room description correctly during the booking process. The staff on duty at the time we booked in and the following morning ( I think they were Dan, Rachael, Kelsey & Molly ) were all extremely helpful and understanding of the reasons we were unable to use the room, they all went above and beyond expectations to arrange alternative accommodation for our stay. All the staff throughout our stay were always polite, helpful, knowledgeable about the hotel as well as York itself and were always friendly. We will definitely be back.

Dear Tracey Dunn,

Thank you so much for taking the time to share your experience following your recent visit.

We’re truly delighted to hear that our team were able to assist and make your husband’s birthday weekend special, especially after the initial confusion with the room type. It’s wonderful to know our staff were both understanding and proactive in finding an alternative solution for you, and that their friendly, knowledgeable service enhanced your stay from start to finish.

We’re also pleased that our location made it easy for you to enjoy all the attractions you had planned to see in York, and that you found the standards of cleanliness, comfort, and value met your expectations.

Thank you again for your kind words and for choosing to stay with us on such a memorable occasion. We look forward to welcoming you both back for another enjoyable visit in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 1 year ago (21/08/2025)
Date of experience: 08/2025

Been to the Churchill quite a few times recently. Great location and staff great. Always have a good chat with ian on reception very friendly

Dear Guest,

Thank you very much for sharing your feedback and for choosing to return to The Churchill on several occasions.

We’re so pleased to know that our central location and the warm, welcoming approach of our team continue to make your stays enjoyable. It’s wonderful to hear that you look forward to friendly conversations at reception—it truly means a lot to us when guests feel at home and looked after.

Your comments regarding the comfort of your room, our cleanliness standards, and the level of service you receive are all appreciated, as is your recognition of the value we offer. Your loyalty and positive words are greatly valued by everyone here.

Thank you again for your kind review. We look forward to seeing you again soon.

Kind regards
from all of us at The Churchill
By Hilary M
Family
50-59 years
Reviewed: 1 year ago (20/08/2025)
Date of experience: 07/2025

We shared a family room (2 adults and two teenage kids) which was not huge but very comfortable (proper beds for all) and had everything we needed.

Dear Hilary M,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that your family found the room comfortable and well-equipped, with proper beds for everyone. It’s wonderful to know that everything you needed for an enjoyable stay was provided.

Thank you once again for your lovely comments and for choosing to stay with us. We hope to welcome you and your family back to York in the future.

Kind regards
from all of us at The Churchill
By Me!
Couple
40-49 years
Reviewed: 1 year ago (05/08/2025)
Date of experience: 07/2025

Very good the only thing I would say is the tightness of the parking bays/ entrance I also think the parking fee is excessive

Dear Me!,

Thank you so much for sharing your feedback with us. We’re glad to hear you enjoyed your stay, especially our location, cleanliness, and the quality of service.

We appreciate your comments regarding the parking experience. In the city centre, parking is often limited and we do our best to keep our charges in line with other hotels in York.

Kind regards
from all of us at The Churchill
No Public Name
Family
60-69 years
Reviewed: 1 year ago (04/08/2025)
Date of experience: 07/2025

Very friendly and helpful staff. Food was excellent, particularly breakfast, and very reasonably priced.

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear you found our team so welcoming and helpful, and it’s wonderful to know the food, particularly breakfast, made a positive impression on your visit. Your comments about the value are greatly appreciated and will be shared with the kitchen and service team.

It’s also lovely to see your high ratings for location, cleanliness, and service. We’re so pleased that you felt looked after throughout your stay.

Thank you again for your thoughtful review and for choosing to stay with us. We hope to welcome you again on your next trip to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 1 year ago (04/08/2025)
Date of experience: 07/2025

We had a pleasant stay in your fabulous hotel. The only downside was that the council's bottle rubbish collection was carried out outside our Room at 6.28 am.

Dear Guest,

Thank you very much for taking the time to share your thoughts following your recent stay with us.

We’re delighted to know you enjoyed your time at our hotel and truly appreciate your positive feedback about the room, service, cleanliness, location, and value. It’s always wonderful to hear when everything comes together for a pleasant visit.

We do, however, want to acknowledge your comment regarding the early morning noise from the council’s bottle collection outside your room. We understand how an unexpected disturbance like this can affect an otherwise restful stay, and we appreciate you bringing it to our attention.

Thank you again for your kind review and for choosing to stay with us. We hope to welcome you back to York in the future.

Kind regards
from all of us at The Churchill
No Public Name
Family
40-49 years
Reviewed: 1 year ago (04/08/2025)
Date of experience: 07/2025

Excellent service in a very charming city. We left behind our 3 year-old’s sleeping stuffy and staff made sure we got it back before flying out of the country.

Dear Guest,

Thank you so much for sharing your lovely feedback following your recent visit.

We’re absolutely delighted to hear that you had such a positive experience with us and appreciated both the excellent service and the charm of our city. It’s wonderful to know that our team were able to help reunite you with your child’s sleeping companion before your journey home—taking care of these important details for our guests is something we’re always glad to do.

Your top marks across every area are greatly appreciated and will be shared with everyone here. Thank you once again for choosing to stay with us. We hope you’ll think of us next time your travels bring you to York.

Kind regards
from all of us at The Churchill
No Public Name
Alone
70-79 years
Reviewed: 1 year ago (04/08/2025)
Date of experience: 07/2025

A lovely hotel. A good situation, easy walking distance from the centre. The staff are the best thing about the hotel. It's small enough to get individual service, which is efficient and very helpful.

Dear Guest,

Thank you very much for taking the time to share your lovely feedback following your recent stay with us.

We’re delighted to hear that our location made it easy for you to get into the city centre, and that you found the atmosphere of our hotel just the right size to offer friendly and attentive service. Your comments about the team truly mean a lot to us—providing helpful and efficient service is something we take great pride in, and it’s wonderful to know this is what brings you back time and again.

We also appreciate your honest observations about your room and are glad to hear you found it clean and comfortable throughout your visit, even if it was a bit on the compact side and featured a double rather than king size bed. Thank you as well for highlighting the spotless cleanliness.

Thank you once again for your kind words and for your loyalty to our hotel. We look forward to welcoming you back on your next visit to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 1 year ago (03/08/2025)
Date of experience: 07/2025

Great place to stay staff were friendly and helpful. Room was clean and comfortable. Will stay there again next time we go to york

Dear Guest,

Thank you so much for taking the time to share your lovely feedback following your recent stay with us.

We’re thrilled to hear that you found our staff both friendly and helpful, and that your room was spotless and offered a comfortable place to relax. It’s wonderful to know our central location made it easy for you to enjoy York, and we appreciate your kind words about the value for the facilities provided.

It really means a lot to us that you’re already considering staying with us again on your next visit. We look forward to welcoming you back for another enjoyable experience soon.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 1 year ago (02/08/2025)
Date of experience: 07/2025

Overall I really enjoyed the stay . Reception staff where very friendly and knowledgeable as it was my first visit and I was given lots of information on places to visit

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that you enjoyed your visit and that our reception team helped make your first time in York memorable with their friendly service and local recommendations. It’s also wonderful to know our central location made it easy for you to explore the city’s attractions, and we truly appreciate your positive comments about the cleanliness of your room.

We do note your thoughts regarding the room and your expectations for the price. Your feedback is important to us as we continually look at ways to improve the experience we offer our guests.

Thank you again for your kind words and for choosing to stay with us. We hope to welcome you back on your next visit to York.

Kind regards
from all of us at The Churchill
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