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Public Reviews Score
89%

"Very satisfied"

Based on 10,040 reviews across 6 portals
:
No Public Name
Family
60-69 years
Reviewed: 4 weeks ago (06/10/2025)
Date of experience: 09/2025

Very convenient location only 10 minutes walk from the centre. Clean and comfortable room if a little small. Pizzas are good.
The parking is the only negative! £18 a night is too much for hotel parking. It ought to be free if you are staying at the hotel. This is compounded by the fact that the hotel ask you to move your car at checkout time and not park until check in. This is wrong as you do not actually get 24 hours parking for your money. They did say we could ask if we wanted to park early or stay but thankfully we didn't need to.

Dear Guest,

Thank you very much for sharing your feedback after your recent stay with us. We’re pleased to know that our location made it easy for you to explore York, and that you found the room clean and comfortable, even if a little compact. It’s also wonderful to hear you enjoyed the pizzas during your visit.

We appreciate your honest thoughts regarding car parking charges. We do understand how frustrating it can feel, particularly when the cost is an added consideration on top of the room rate. In central York, free parking is extremely rare, and we do our best to keep our charges in line with other hotels in the area. As for the parking duration, we try to balance demand with limited space, but we’re glad you found our team willing to be flexible around your check-in and check-out needs.

Thank you again for highlighting both what you enjoyed and where you feel we could do better. Your feedback is truly valued and helps us continue improving. We hope you had a memorable time in York and would love the chance to welcome you back in future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
40-49 years
Reviewed: 4 weeks ago (05/10/2025)
Date of experience: 09/2025

All perfect for are little break in York very comfortable bed and a great breakfast the staff was very friendly on checking in would definitely recommend and can't wait for my next trip in to York

Dear Guest,

Thank you so much for sharing your lovely feedback following your recent stay with us.

We’re absolutely delighted to hear that everything was just right for your little getaway in York. It’s wonderful to know you found the bed especially comfortable and enjoyed a delicious breakfast to start your day. I’m so pleased that our team made you feel warmly welcomed at check-in, as we always aim to provide friendly and helpful service for all our guests.

Your perfect scores across all aspects—room, location, cleanliness, service, and price—mean a great deal to us. Thank you as well for recommending us, and it's fantastic to hear you're already looking forward to your next visit.

Kind regards
from all of us at The Churchill
By Mrs J Tucker
Couple
60-69 years
Reviewed: 4 weeks ago (04/10/2025)
Date of experience: 10/2025

We must of stayed at the Churchill 5/6 times over 8/9 years. It is completely unique inside and always clean, this is very important to us. Unfortunately only there for one night this time, everything was a bit of a rush. Would we stay again? YES Forgot to buy a bottle of Churchill Gin!- Next time

Dear Mrs J Tucker,

Thank you so much for taking the time to share your feedback and for choosing to return to The Churchill so many times over the years.

It means a great deal to us that you appreciate the unique character of the hotel and consistently find everything immaculate during your visits—cleanliness is something we place a high value on, and we’re delighted that it stands out to you each time.

We’re sorry that your most recent stay was such a whirlwind and only for one night, but we’re pleased to know that you would gladly come back again. Your comments on the ease of walking to the city centre and the overall value are much appreciated, and it’s lovely to hear that our standards of service and upkeep continue to meet your expectations.

We hope you’ll have more time to relax on your next visit—and perhaps remember to pick up a bottle of Churchill Gin! Thank you again for your loyal support and kind words. We look forward to welcoming you back for another memorable stay in the future.

Kind regards
from all of us at The Churchill
By Michelle Robbins
Couple
50-59 years
Reviewed: 4 weeks ago (04/10/2025)
Date of experience: 10/2025

Great hotel. Staff friendly and helpful.
Really enjoyed our stay and would return to this hotel. Cannot fault it.

Dear Michelle Robbins,

Thank you so much for taking the time to share your fantastic feedback following your recent stay with us.

We are absolutely delighted to hear that you enjoyed your visit and found the team both friendly and helpful. It’s wonderful to know that our convenient location near the city centre, the comfort of your room, and the overall cleanliness all met your expectations.

Your perfect scores and kind words about the value you experienced truly mean a great deal to everyone here. Knowing you would happily return is the best compliment we could hope for, and we can’t wait to welcome you back for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
By Mrs Kempston
Family
60-69 years
Reviewed: 4 weeks ago (03/10/2025)
Date of experience: 09/2025

A bit of a let down as the web site pictures were very different from reality.
The room if it had been to standard and the cleaning up to standard then I would have lived my stay

Dear Mrs Kempston,

Thank you for taking the time to share your honest feedback following your recent stay with us.

We’re truly sorry to hear that your experience did not match your expectations based on the website images. We take all comments on our accommodation and cleanliness very seriously, and we regret that aspects of your room and your breakfast experience didn’t meet the standard we aim to provide.
It’s good to know that you found our location convenient for accessing the city centre, and we’re pleased you felt well looked after by our team. However, it’s clear that there were areas where your stay fell short, and your feedback will certainly help us address these concerns.

Thank you again for your valuable comments. We hope you might consider staying with us again in the future, giving us another opportunity to provide the level of comfort and quality you expected.

Kind regards
from all of us at The Churchill
No Public Name
Friends
60-69 years
Reviewed: 4 weeks ago (03/10/2025)
Date of experience: 09/2025

Most enjoyable. The room was reasonable size and very comfortable. The location was very quiet despite being so central. We will definitely return!

Dear Guest,

Thank you so much for sharing your wonderful feedback following your recent stay with us.

We’re absolutely delighted to know that you enjoyed a comfortable and peaceful stay, especially appreciating the quiet setting right in the heart of the city. It’s lovely to hear that your room’s size and comfort, along with the cleanliness and upkeep, made such a positive impression. Your comments about the great value for our central location and level of comfort are especially appreciated.

It means a lot that you plan to return, and we look forward to welcoming you back to The Churchill for another enjoyable visit in the future.

Kind regards
from all of us at The Churchill
No Public Name
Friends
70-79 years
Reviewed: 4 weeks ago (03/10/2025)
Date of experience: 09/2025

The staff were all very friendly and appeared very happy in their work. We have never come away from a hotel so so impressed by the staff

Dear Guest,

Thank you very much for taking the time to share your lovely feedback following your recent stay with us.

We are truly delighted to hear how much you enjoyed your visit and that our team left such a lasting positive impression. Knowing you found everyone so friendly and happy in their roles is incredibly rewarding, as we always strive to create a welcoming and comfortable environment for our guests.

It's also wonderful to hear that your room exceeded expectations with its cleanliness and that our convenient location made exploring York and visiting the Minster such a breeze. Your comments mean a great deal to the entire team.

Thank you once again for your kind words and excellent ratings across all aspects of your stay. We genuinely hope to have the pleasure of welcoming you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 5 weeks ago (02/10/2025)
Date of experience: 09/2025

Only stayed 2 nights hotel room was noisy due to air locked central heating which stopped us sleeping. Great location but a little expensive at £220 p.n. didn't use in house catering used nearby pubs for good cheaper food options.

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re really pleased to know you enjoyed our fantastic location and found it convenient for exploring nearby pubs and restaurants during your visit. Your high marks for cleanliness and service are much appreciated by the whole team.

We’re sorry to hear that your sleep was disturbed by noise from the central heating—your comfort is important to us, and feedback like this helps us to make improvements for future guests. We also note your thoughts regarding value and breakfast inclusion; we understand how this can impact the overall experience and appreciate your comments on the price.

Thank you once again for letting us know what stood out and where we might be able to do better. We hope we will have another opportunity to welcome you back in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 5 weeks ago (02/10/2025)
Date of experience: 09/2025

Lovely hotel in convenient location with good food and drink and fine service. Would recommend when visiting York

Dear Guest,

Thank you so much for taking a moment to share your experience following your recent stay with us.

It’s truly wonderful to hear that you found our location convenient and enjoyed both the quality of our food and the attentive service provided by the team. Your kind words about the comfort of your room and the overall cleanliness are very much appreciated, and we’re delighted that you felt at home during your visit.

We’re grateful for your recommendation and your perfect ratings across every aspect of your stay. It’s always a pleasure to know that guests leave with such a positive impression.

Kind regards
from all of us at The Churchill
By Tim Qood
Family
50-59 years
Reviewed: 5 weeks ago (02/10/2025)
Date of experience: 09/2025

We loved the room, felt like being at home rather than a hotel, our only disappointment was the shower pressure which very low
Staff were great and very friendly

Dear Tim Qood,

Thank you very much for taking the time to share your feedback following your recent stay with us.

It’s wonderful to hear that your room felt so comfortable and homely, and we’re delighted that our team’s friendly and welcoming approach helped make your visit so enjoyable. We are also pleased that our location made it easy for you to explore York on foot, and your top marks for cleanliness, service, and value are greatly appreciated.

We’re sorry that the shower pressure in your room was below your expectations. We recognise how important a good shower is to the guest experience, and your comments are helpful as we continually look at ways to enhance comfort for our guests.

Thank you once more for your thoughtful review and kind words about the team. We hope to have the opportunity to welcome you back to The Churchill again soon.

Kind regards
from all of us at The Churchill
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