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Public Reviews Score
89%

"Very satisfied"

Based on 9,843 reviews across 6 portals
:
By Rachael Craigie
Couple
50-59 years
Reviewed: 6 weeks ago (16/07/2026)
Date of experience: 07/2026

Beautiful Hotel & beer garden in an excellent location, would definitely recommend to anyone visiting York.

Dear Rachael Craigie,

Thank you so much for taking the time to share your glowing feedback following your recent stay with us.

We’re absolutely delighted to hear you enjoyed the character of our hotel and had a great time relaxing in the beer garden. It’s wonderful to know that our central location made it easy for you to explore the sights of York, and that you found the walk into the city both convenient and enjoyable.

Your perfect scores for the room, cleanliness, service, and value mean a great deal to all of us here. Your recommendation is truly appreciated and serves as great encouragement to our team.

Thank you once again for your kind words. We hope to have the pleasure of welcoming you back to The Churchill for another memorable stay in the future.

Kind regards
from all of us at The Churchill
By Nataša
Couple
50-59 years
Reviewed: 6 weeks ago (16/07/2026)
Date of experience: 07/2026

We loved the location and the beer garden although we didn’t get the chance to sit down and order at least one drink. We were so busy walking through and around the old city.
The room was a bit small and without fresh air, but all the amenities were there including tea and coffee.

Dear Nataša,

Thank you very much for taking the time to share your feedback following your recent stay with us.

It’s fantastic to hear that you made the most of our central location and enjoyed being able to easily explore the historic sights of York. We’re also pleased you liked the ambiance of our beer garden, even if your packed itinerary meant you didn’t get the opportunity to relax there with a drink this time.

We appreciate your comments on the room size and ventilation. While we’re glad you found all the amenities you needed, including the tea and coffee facilities, we understand how having a little more space and fresh air can make a difference to your overall comfort.

Thank you again for your kind words about our cleanliness and service, and for your high ratings in these areas. We hope you’ll visit us again when you next return to York—perhaps then you may have the chance to unwind in the beer garden and enjoy more of what we have to offer.

Kind regards
from all of us at The Churchill
No Public Name
Family
70-79 years
Reviewed: 6 weeks ago (16/07/2026)
Date of experience: 07/2026

We thought the Churchill was a lovely hotel. Ian on the front desk was so helpful, he was kind and professional and we enjoyed his sense of humour.

Dear Guest,

Thank you so much for sharing your wonderful feedback following your recent stay with us.

We’re absolutely delighted to know you found The Churchill to be such a charming place to stay, and it’s especially heartening to hear how much you appreciated the helpful and personable service at the front desk. It means a lot to learn you felt well looked after and enjoyed the warmth and professionalism of our team.

Your perfect ratings for the room, our prime location, cleanliness, and overall service are truly appreciated by all of us. It’s a real encouragement to know that everything from the comfort of your stay to the value you received reached your expectations.

Thank you again for your kind words. We hope to welcome you back to The Churchill for another memorable visit in the future.

Kind regards
from all of us at The Churchill
By Annmarie Regan
Couple
50-59 years
Reviewed: 6 weeks ago (16/07/2026)
Date of experience: 07/2026

The staff were really helpful especially the reception staff. We had a pizza in the beer garden which was lovely.

Dear Annmarie Regan,

Thank you very much for taking the time to share your thoughts following your recent stay with us.

We’re absolutely delighted to hear that our team, particularly the reception staff, made such a positive impression and helped make your visit a pleasant one. Ensuring our guests feel supported and welcome is something we take great pride in, so your kind words are truly appreciated by everyone here.

It’s also wonderful to know you enjoyed a relaxing time in the beer garden and that the pizza hit the spot. We want guests to make the most of our outdoor space and have a memorable experience, so we’re pleased this added to your stay.

Thank you again for your fantastic ratings for your room, our location, cleanliness, service, and value. We hope to have the pleasure of welcoming you back to The Churchill for another enjoyable visit soon.

Kind regards
from all of us at The Churchill
No Public Name
Friends
60-69 years
Reviewed: 6 weeks ago (16/07/2026)
Date of experience: 07/2026

This was our third stay at The Churchill and we had a great time. It's a really nice hotel and a great base for exploring York. I'm sure we'll be back.

Dear Guest,

Thank you so much for sharing your lovely feedback following your recent stay with us.

We’re absolutely delighted to hear that this was your third visit and that you once again had an enjoyable experience. It’s fantastic to know you continue to find The Churchill a comfortable and convenient base for exploring York, and that our location makes it easy for you to get the most out of your time here.

Your comments about the cleanliness of your room and the overall value you felt you received are truly appreciated by the whole team. We’re also grateful for your kind feedback on the service and are glad you felt welcome during your stay.

Thank you again for your continued loyalty and kind words. We so look forward to the opportunity to welcome you back for another memorable trip to York in the future.

Kind regards
from all of us at The Churchill
By Franky n Di
Couple
60-69 years
Reviewed: 6 weeks ago (16/07/2026)
Date of experience: 07/2026

Wonderful hotel and setting the staff were amazing our stay was the best highly recommended for a relaxing getaway. Thankyou all at the Churchill

Dear Franky n Di,

Thank you so much for your glowing review and for taking the time to share your experience with us.

It was a shame that I didn't catch up with you this time but Ian and Rachael said that you were both on great form.

All the best
John
No Public Name
Couple
50-59 years
Reviewed: 6 weeks ago (16/07/2026)
Date of experience: 07/2026

Excellent. Fabulous friendly staff and very close to city centre making it brilliant for walking in and sight seeing

Dear Guest,

Thank you so much for taking the time to share your thoughts about your recent stay. We're delighted to hear you enjoyed our central location and found everything spotless, as well as appreciating the friendly service our team always strives to provide.

It's wonderful that you found the price to be good value for both the room and our convenient setting. We understand your disappointment about breakfast not being included, and appreciate your feedback as it helps us make things clearer for future guests.

Kind regards
from all of us at The Churchill
By Ken Dobson
Couple
80+ years
Reviewed: 6 weeks ago (14/07/2026)
Date of experience: 07/2026

Could not be happier with my stay. Had dinner in the beer garden. Excellent choice of options good quality and friendly staff.

Dear Ken ,

Thank you very much for sharing such positive feedback following your recent stay with us.

We’re absolutely delighted to hear that your experience was so enjoyable and that you could relax and make the most of your time here. It’s fantastic to know you enjoyed dinner in our beer garden and found both the selection and quality of dishes to your liking. Our team will be especially pleased to know their friendly service helped make your evening even more memorable.

Your perfect scores for your room, our location, cleanliness, and overall service are greatly appreciated by everyone here. Your recognition of these efforts means a lot to us and truly encourages our team.

Thank you again for your wonderful comments. We hope to have the pleasure of welcoming you back to The Churchill for another excellent visit soon.

Kind regards
from all of us at The Churchill
By Peter Crossan
Couple
70-79 years
Reviewed: 6 weeks ago (13/07/2026)
Date of experience: 07/2026

Excellent stay staff attitude excellent which is the icing on the cake I had feedback previously on the hotel contact email and special mention to Ian on reception and Harry in the beer garden and the lovely lady who served us tea in the garden.i also mentioned replacing the cutlery as the knifes are very blunt

Dear Peter,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

It’s fantastic to hear that you enjoyed such a positive experience and that our team’s approach really stood out during your visit. The warm welcome from our reception and garden staff, along with the attentive service in the beer garden, means a great deal to us. Your compliments will certainly be shared with the team, as they’ll be delighted to know they made such an impression on your stay.

We are grateful for your high praise of every aspect—from your room and our location to cleanliness, service, and value. We also appreciate you mentioning the cutlery; your suggestions help us to keep improving the guest experience.

Thank you once again for your kind comments and for reaching out previously by email with your feedback. We hope to have the pleasure of welcoming you back to The Churchill in the near future.

Kind regards
from all of us at The Churchill
No Public Name
Friends
60-69 years
Reviewed: 6 weeks ago (13/07/2026)
Date of experience: 07/2026

Thoroughly enjoyed my stay. Wouldn’t have normally chosen somewhere with steps at front as disabled but was joining friends. The staff were so helpful, assisting with my scooter. I was offered a shower stool too which was brilliant (as was the level access shower) A fan was a welcome addition to room too as weather very hot. Room was very close to reception but I wasn’tdisturbed at all. I felt very well looked after and nothing was too much trouble for the staff team. A little suggestion - brightly coloured key cards - not white.., they are too well camouflaged against white bedding and we kept mislaying them! Sort that and provide ramped access and this place would be pretty well perfect!

Dear Guest,

Thank you so much for taking the time to share such detailed and thoughtful feedback following your recent stay with us.

We're absolutely delighted to hear that you thoroughly enjoyed your visit and that our team were able to support you with your scooter and offer amenities like the shower stool and fan to help make your stay as comfortable as possible, especially during the warm weather. It’s wonderful to know that your room’s location provided both convenience and quiet, and that you felt so well cared for by everyone here—your kind words about the staff really do mean a lot to us all.

Your suggestion about the key cards is greatly appreciated. We completely understand how easily white cards can get lost against light bedding, and your idea for brighter colours is very helpful—feedback like this is invaluable as we always look for ways to make each visit even better for our guests. We also note your thoughts about ramped access and appreciate you raising this, as accessibility is something we continually strive to improve.

Thank you again for your generous comments and high scores for our location, cleanliness, service, and the comfort of your room. We hope to have the opportunity to welcome you back for another enjoyable and relaxing stay in York.

Kind regards
from all of us at The Churchill
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