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Public Reviews Score
89%

"Very satisfied"

Based on 9,846 reviews across 6 portals
:
By Jayne Eagle
Family
50-59 years
Reviewed: 6 weeks ago (09/09/2026)
Date of experience: 09/2026

Mum & I have stayed at The Churchill many times & we love it here; lovely atmosphere, beautiful rooms & great staff!

Dear Jayne,

Thank you so much for taking the time to share your wonderful feedback following your recent visit with your mum.

It truly means a lot to us that you choose to return to The Churchill time and again. We're absolutely delighted to know you both enjoy the welcoming atmosphere, find the rooms beautiful, and appreciate the efforts of our team during each stay. Your fantastic ratings across all areas—room, location, cleanliness, service, and value—are deeply appreciated by everyone here.

We’re grateful for your ongoing support and for sharing such kind words. It’s always a pleasure to welcome you both, and we hope to continue making each of your visits as enjoyable as the last.

Kind regards
from all of us at The Churchill
No Public Name
Business
30-39 years
Reviewed: 6 weeks ago (09/09/2026)
Date of experience: 09/2026

Overall experience was good. Room was cozy, bed was comfortable and the staff were lovely. I only docked points because of the spider!

Dear Guest,

Thank you very much for taking the time to share your experience following your recent stay with us.

We’re really pleased to hear that you enjoyed the comfort of your room and bed, and that our team made you feel welcome throughout your visit. It’s great to know our location suited your needs, especially as you’re not too familiar with York, and we appreciate your positive ratings across room quality, cleanliness, and service.

We do apologise for the unexpected visitor from the cupboard—although we do our best to ensure rooms are thoroughly cleaned and checked, we understand that the occasional spider isn’t the most welcome guest. Thank you for your understanding and for bringing it to our attention.

Thank you once again for your helpful feedback and for letting us know both what you enjoyed and what could be improved. We hope to welcome you back to The Churchill in the future for another comfortable stay.

Kind regards
from all of us at The Churchill
By Albert Welch
Friends
70-79 years
Reviewed: 6 weeks ago (09/09/2026)
Date of experience: 08/2026

Good room clean and spacious however bar service seriously lacking. Reception staff excellent. Very welcoming.

Dear Albert,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re pleased to hear that you enjoyed your room, finding it both clean and spacious, and that our reception team made you feel so welcome. It’s always our aim to provide a warm and inviting arrival experience, and your kind words will be shared with the team.

Thank you once again for your balanced review, and for highlighting both the positives and where there’s room for us to do better. We hope we’ll have the chance to welcome you back for an even more enjoyable visit in the future.

Kind regards
from all of us at The Churchill
No Public Name
Friends
60-69 years
Reviewed: 6 weeks ago (09/09/2026)
Date of experience: 08/2026

Great place to stay, staff at check in super polite. Location is ideal just a short walk to restaurants and the town. Parking on site is ideal, I use this hotel with friends for a trip to the York Ebor meeting.

See you again next year all being well.

Dear Guest,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re thrilled to hear that our friendly and welcoming check-in made a great first impression, and that you found the location perfect for enjoying both local dining and the town itself. It’s lovely to know you found the on-site parking convenient—especially when visiting for the York Ebor meeting with friends.

Your perfect ratings across all areas, from room comfort to cleanliness and value, truly mean a lot to the team. We’re delighted to be your choice for such a special annual occasion and look forward to welcoming you back next year, all being well.

Kind regards
from all of us at The Churchill
By Jean
Business
60-69 years
Reviewed: 6 weeks ago (09/09/2026)
Date of experience: 08/2026

Been staying there ever August for the racing best place we’ve stayed in the last four years, after staying at a few other hotels

Dear Jean,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re truly delighted to know that The Churchill has become your accommodation of choice during the August racing season, and to be described as the best place you’ve stayed in the past four years is such a fantastic compliment. It’s wonderful to hear that our location continues to work so well for your visits, being close to everything you need while offering excellent value for money.

Your perfect scores for the room, service, cleanliness, and price mean a great deal to all of us. We’re especially pleased to know our high standards and welcoming atmosphere have consistently made your stays enjoyable year after year.

Thank you again for your kind words and ongoing loyalty. We look forward to welcoming you back to The Churchill for many more race weekends in the future.

Kind regards
from all of us at The Churchill
By Merry P. Bruns
Alone
60-69 years
Reviewed: 7 weeks ago (07/09/2026)
Date of experience: 08/2026

This is a wonderful, super-friendly hotel, and I stay here often. If there's any problem at all, it's attended to immediately. The staff is local and they know EVERYthing, and if they don't, they know just where to look it up. I'm completely happy with the service as well as the attitude of the Churchill and look forward to my next visit!

Dear Merry,

Thank you so much for taking the time to share your delightful feedback following your recent stay with us.

It’s truly wonderful to hear that The Churchill continues to be your hotel of choice and that our friendly team has made such a positive impression on you. Knowing that any issues you encounter are swiftly resolved and that you appreciate the local expertise of our staff is incredibly rewarding for everyone here. We take great pride in creating a welcoming atmosphere, and your kind words about the attentive and knowledgeable service mean a lot to us all.

Your fantastic ratings across every area—room, location, cleanliness, service, and value—are genuinely appreciated and serve as motivation for the entire team. Thank you again for your loyalty and for recognising the effort that goes into ensuring each visit is as enjoyable as possible.

We look forward to welcoming you back to The Churchill soon for another memorable stay.

Kind regards
from all of us at The Churchill
By Kathryn
Family
50-59 years
Reviewed: 7 weeks ago (06/09/2026)
Date of experience: 09/2026

Ian on reception was amazing we stay every year, he helped my elderly Mum in & out with her walker so kind & friendly absolutely brilliant we will be back thank you for a lovely stay

Dear Kathryn,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

It brings us great joy to know that you return year after year, and that your latest visit was made even more memorable by the kindness and assistance provided at reception. We’re especially pleased to hear that such attentive support helped your mum feel at ease during her time here. Your kind words about the friendliness and care shown mean a great deal to the whole team.

We’re delighted that you found the hotel convenient for all your needs, and it’s lovely to know your room offered everything you were hoping for—peace and quiet, comfortable beds and pillows, spotlessly clean surroundings, and even those thoughtful touches like a hair dryer. Your top marks for the room, service, and value are genuinely appreciated by all of us.

Thank you again for your loyalty and for sharing such positive comments. We look forward to welcoming you and your mum back for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 7 weeks ago (06/09/2026)
Date of experience: 08/2026

It was our first visit to York and to The Churchill we were more than impressed with all aspects of our stay, food, drink, cleanliness, service, your reception staff are exceptional.
We also really appreciated our room upgrade to The Jenny suite. A lovely surprise Thank you.

Dear Guest,

Thank you so much for taking the time to share your wonderful feedback following your very first visit to York and to The Churchill.

We’re absolutely delighted to know that every part of your stay left such a positive impression, from the quality of the food and drink right through to the high standards of cleanliness and service. It’s particularly lovely to hear your kind words about our reception team—your appreciation means a great deal to everyone here.

We’re so pleased the upgrade to The Jenny suite added a special touch to your visit. Surprising our guests with these little extras is one of the joys of our work, and it’s fantastic to know it made your stay even more memorable.

Thank you again for your generous review and perfect ratings across the board. We hope to have the pleasure of welcoming you back to The Churchill for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
By Bob Horwill
Couple
70-79 years
Reviewed: 7 weeks ago (06/09/2026)
Date of experience: 08/2026

We really enjoyed our stay. It a lovely hotel and all the staff were very pleasant and very helpful. That includes the reception staff that I haven’t previously mentioned!

Dear Bob,

Thank you so much for taking the time to share your feedback following your recent visit to The Churchill.

It’s truly wonderful to hear that you both enjoyed your stay with us and that all our team members, including those at reception, left such a positive impression. Knowing that our staff’s friendly and helpful approach contributed to your experience is something we value greatly.

We’re delighted to know the location suited your needs, offering easy access to York’s main attractions, and that the hotel’s setting felt welcoming. Your comments about your room and bathroom are genuinely appreciated. It’s great to learn the space worked well for your short visit and that you found the bathroom modern, though we do note your thoughts about the shower floor—your feedback regarding the addition of a mat is really helpful and will be considered as we look for ways to enhance comfort and safety for all our guests.

It's lovely to know that your visit was a special gift and that you enjoyed a memorable two-night break, complete with a three-course meal. We hope it proved to be a perfect way to celebrate together.

Thank you again for your kind words and for highlighting the aspects you appreciated. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

Kind regards
from all of us at The Churchill
By Wendy
Couple
70-79 years
Reviewed: 7 weeks ago (06/09/2026)
Date of experience: 08/2026

Excellent, cannot find any fault at all. Staff very friendly and helpful. Brilliant location being a short walk from the city centre.

Dear Wendy,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re absolutely delighted to hear that you found everything to your satisfaction, from our friendly and helpful team to the comfort and cleanliness of your room. It’s also great to know that our location suited your needs so well, making it easy for you to enjoy the city centre just a short stroll away.

Your perfect scores across all aspects of your stay—room, service, cleanliness, price, and location—truly mean a great deal to everyone here. We really appreciate your generous praise and it’s fantastic to know nothing was amiss during your visit.

Thank you once again for your kind words. We hope you’ll return to The Churchill for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
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