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Public Reviews Score
89%

"Very satisfied"

Based on 9,843 reviews across 6 portals
:
No Public Name
Couple
50-59 years
Reviewed: 1 year ago (23/07/2025)
Date of experience: 07/2025

Great, loved York and the hotel topped the visit. We underestimated how much there was to do & see. Thanks

Dear Allardice,

Thank you so much for taking the time to share your experience with us.

We’re absolutely delighted to hear that you enjoyed your time in York and that our hotel played a part in making your visit so memorable. It’s wonderful to know you found our location convenient for exploring all the city has to offer while still being just far enough away for a peaceful night’s sleep.

Your kind comments about the cleanliness and tidiness of the rooms, as well as the value you experienced, truly mean a lot to us. We’re also thrilled to hear that our front desk team made such a positive impression and helped ensure your stay was perfect.

Thank you again for your lovely feedback. We hope to welcome you back the next time you’re planning a trip to York.

Kind regards
from all of us at The Churchill
By Royboy
Couple
60-69 years
Reviewed: 1 year ago (23/07/2025)
Date of experience: 07/2025

Ok, fine,above average overall
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Dear Royboy,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re pleased to hear that you found your experience with us to be above average.

Kind regards
from all of us at The Churchill
No Public Name
Couple
40-49 years
Reviewed: 1 year ago (23/07/2025)
Date of experience: 07/2025

Everything and everyone was perfect. Thanks especially to Ian and the amazing women on reception for answering all our many questions!

Dear Safieh,

Thank you so much for sharing your wonderful feedback following your recent stay with us.

We’re absolutely delighted to know that your visit was such a positive experience and that every aspect met your expectations. It’s especially pleasing to hear our team, and in particular those at reception, made a memorable impression by being so helpful and attentive to your questions.

Your perfect scores for every category—room, cleanliness, service, location, and value—mean a great deal to us all. Ensuring our guests feel thoroughly looked after is always our aim.

Thank you again for your kind words and for choosing to stay with us. We hope to welcome you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
By Leslie Thompson
Alone
70-79 years
Reviewed: 1 year ago (23/07/2025)
Date of experience: 07/2025

Great place to stay. Not far from the center of York ,the staff are brilliant and very helpful and polite, would recommend

Dear Leslie Thompson,

Thank you so much for taking the time to leave such a wonderful review following your recent stay with us.

We’re truly delighted to hear you enjoyed our convenient location, making it easy to explore the centre of York. It’s fantastic to know that our team’s friendly and helpful service helped make your visit so positive.

Thank you again for your recommendation and for choosing to stay with us.

Kind regards
from all of us at The Churchill
No Public Name
Friends
80+ years
Reviewed: 1 year ago (21/07/2025)
Date of experience: 07/2025

I would come back for sure. You have an outstanding staff. The saying “people won’t remember what you said but they will always remember how you made them feel”- so true especially in the hospitality industry.

Dear Orr,

Thank you so much for sharing your thoughtful feedback following your recent stay with us.

It’s truly heartening to know that our team made such a lasting impression on you and that their helpfulness contributed so positively to your experience—your kind words about the lasting impact of genuine hospitality are sincerely appreciated by us all.

Your comments about the cleanliness and comfort of your room, along with the high ratings you’ve given across all areas, mean a great deal to us. We value your honesty regarding breakfast and appreciate your suggestion about offering bakery bread for the continental selection.

Thank you once again for your warm words and for highlighting the aspects of your stay that stood out. We would be delighted to welcome you back the next time you’re in York.

Kind regards
from all of us at The Churchill
By Rachael Davis
Couple
40-49 years
Reviewed: 1 year ago (21/07/2025)
Date of experience: 07/2025

We had a lovely stay all staff we came across were fantastic, breakfast was lovely slightly disappointed with the room as it had everything we needed but I was expecting it to be fantastic, carpets looked dirty too. Bathroom was lovely though

Dear Rachael Davis,

Thank you very much for taking the time to share your feedback following your recent visit.

We’re delighted to hear that you enjoyed your stay overall, especially the warm hospitality from our team and the breakfast experience. Your kind words about the staff mean a great deal to us, as creating a welcoming atmosphere is a top priority.

We appreciate your honesty in sharing your thoughts about the room. While it’s good to know it met your needs and that you found the bathroom to your liking, we are sorry to hear that the condition of the carpet and the overall impression of the room did not quite match your expectations. Your feedback is valued and will be carefully considered as we continuously look for ways to improve the guest experience.

Thank you once again for choosing to stay with us and for providing your helpful comments. We hope to have the opportunity to welcome you again in the future.

Kind regards
from all of us at The Churchill
By David
Couple
50-59 years
Reviewed: 1 year ago (21/07/2025)
Date of experience: 07/2025

Very friendly staff and was very clean hotel and the beer garden was clean and tidy well maintained , would go back there

Dear David,

Thank you for sharing such positive feedback following your recent stay with us.

We’re really pleased to hear that you found the hotel spotlessly clean and our team so welcoming throughout your visit. It’s also wonderful to know you appreciated the beer garden and found it well looked after—our aim is always to provide an inviting and relaxing space for our guests to enjoy.

It means a great deal to the team that you found value in the overall experience and would consider returning. We sincerely appreciate your kind words and high ratings across all aspects of your stay.

We hope to have the pleasure of welcoming you back to The Churchill the next time you are in York.

Kind Regards
John Wallace
General Manager
By Sharon McDonald
Family
60-69 years
Reviewed: 1 year ago (20/07/2025)
Date of experience: 07/2025

Very enjoyable and would definitely consider booking again. Staff polite and helpful. Disappointed that have started charging for parking since out last stay.

Dear Sharon McDonald,

Thank you so much for taking the time to share your feedback following your recent visit.

We're delighted to hear that you had such an enjoyable stay and that our team made a positive impression with their polite and helpful service. It’s wonderful to know you appreciated the cleanliness and comfort of your room, as well as our convenient location close to the centre of York.

We do understand your disappointment regarding the introduction of car parking charges since your last stay. As with most hotels in central York, complimentary parking is now quite uncommon, but we always aim to keep our rates as competitive as possible so our guests get good value for their visit.

Thank you again for your thoughtful comments and high ratings. We very much hope to welcome you back on your next trip to York.

Kind regards
from all of us at The Churchill
By Jarle
Friends
40-49 years
Reviewed: 1 year ago (20/07/2025)
Date of experience: 07/2025

I had a very good stay at the hotel. I especially want to commend the friendly staff at check-in, who told me a bit about York. The room was also great - the only thing I missed was air conditioning, as it was very hot in York. I would glad return to this hotel. :)

Dear Jarle,

Thank you so much for sharing your experience and for your wonderful feedback. We’re delighted to hear you enjoyed your stay and found our team at check-in to be welcoming and helpful with tips about York. Your comments about the comfortable room are appreciated, and we’ve taken note of your thoughts regarding air conditioning during warmer days.

We truly hope to welcome you back again soon.

Kind regards
from all of us at The Churchill
By Nigel Phelps
Couple
60-69 years
Reviewed: 1 year ago (20/07/2025)
Date of experience: 07/2025

Very good and gentlemen on reception was a credit to your company . Short walk to city centre and car parking

Dear Nigel Phelps,

Thank you so much for sharing your feedback and for your kind words about our team at reception—they will be delighted to know their efforts made a difference during your stay. We are also pleased you appreciated our convenient location, making it easy to get to the city centre.

It’s fantastic to hear that the room and overall cleanliness lived up to your expectations. We aim to offer great service and value and are grateful for your high ratings.

Kind regards
from all of us at The Churchill
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